# Mosaic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mosaic the right SEO solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/205824/Direction-Local/reviews --- Mosaic 5 (23) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mosaic Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amber A. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Online Visibity" June 2, 2023 5.0 They do their job and that’s what counts. Pros I love all the directories and how it increased my visibility online. Cons Hard to reach our rep, but if I would contact enough I got answers. Easy dashboard to understand. Review Source Response from Direction.com June 12, 2023 Hey Amber, Thank you so much for taking the time to write a review about our services. We're thrilled to hear that our directory listings have helped increase your online visibility, and that you find our dashboard user-friendly. We apologize for any difficulty you've experienced in reaching your dedicated customer support representative. We truly value your feedback and are working diligently to improve our communication channels to ensure that our clients receive timely and efficient support. Once again, we appreciate your kind words and constructive feedback. Our team is committed to continually improving our services to better serve you. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing us, and we look forward to continuing to help your business grow online. CL Camille L. Business Owner Cosmetics Used the software for: 1-2 years ### "Direction Local has helped us rank #1 in Google's Map Pack!" April 13, 2022 5.0 The Direction team is very friendly and made the entire experience easy-going. They're always available to assist us, and even took the time to review our location profiles and offer suggestions before we synced with their network. Pros It's super easy to setup and activate. Once we put in our business info (which only took about 10 minutes) we were able to automatically sync with a bunch of quality directories. The real-time updates give us peace of mind that our online presence is accurate and optimized. And the reporting dashboard provides clear insight in how we're performing. Having both our analytics and reviews in one dashboard is saving us a bunch of time managing our local presence. And it's nice to hear that the Direction team is working to improve their reporting dashboard with even more local insights, like keyword and competitor analysis. Cons Nothing comes to mind. The system is easy to use — literally anyone can use it. Alternatives considered [BrightLocal](https://www.capterra.com/p/182621/BrightLocal/)[Moz Local](https://www.capterra.com/p/116352/Moz-Pro/)[Yext](https://www.capterra.com/p/140176/Yext/) Reason for choosing Mosaic The people at Direction are very nice, and it's clear they're here to assist us in any way they can. After speaking with a few members of their team, it was a no-brainer. All their team members work in-house and there's never an issue getting someone on the phone or a video call if we need assistance. Review Source Response from Direction.com April 21, 2022 Hi Camille, Thanks for sharing the positive feedback! We actually just published a Drew James case study on our site to show our users the fantastic results you all have produced using Direction Local. Who knows, maybe you'll break ground on a 4th location soon enough! DM David M. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "My review " October 5, 2022 5.0 Pros All of it, it has really helped us see how the SEO plays out Cons None of it really, so far so good. We love it. Review Source Response from Direction.com October 6, 2022 Hey David, Thanks for sharing your feedback! Glad to hear you're enjoying the product and learning more about how essential local SEO is for business growth. As always, my team and I are here if you need anything! NH Navid H. Marketing Director Construction Used the software for: 6-12 months ### "Local Listing Directory and Reputation Management Software That Works Well For Us." March 22, 2022 5.0 My overall experience with Direction Local is great. I have no complaints. We used to use Yext, then BrightLocal, but after using Direction Local, I'm definitely going to stick with them. They're a really fun team to work with, very supportive, and always available. They're definitely going places. Pros What I like most about the software is that they continually add more and more features and directories. In the past year that I've used the software, they've added some big directories such as NextDoor, for example. Cons The only feature that I would love to see added is some way to track local rankings, kind of like how local falcon does it, which is the software I've been using to see if this software has increased our local presence - which, it has. Switched from [BrightLocal](https://www.capterra.com/p/182621/BrightLocal/)[Yext](https://www.capterra.com/p/140176/Yext/) It's more automated in terms of listing directory creation - and they are very specific with the listing directories they choose. With Yext, they remove listings once you stop paying. And with Brightlocal, I spent too much time and money selecting useless directories that did nothing for my local rankings (monitored over 6 months with local falcon). Review Source Response from Direction.com March 28, 2022 Hey Navid, Thanks for sharing your experience with us! Glad to hear you're taking advantage of all the features and exploring all the software has to offer. If you ever need anything, feel free to reach out to our team and one of our experts will assist you. To your success, The Direction Team SL Steven L. Principal Marketing and Advertising Used the software for: 1-2 years ### "Finally, an honest company for directory listings" October 5, 2022 5.0 Excellent, it is honestly very good. Pros The software is rather easy to use, as easy as any I have used, and we have worked with several of them. The very best thing about the software is the people behind it. Whenever I have had an issue, whether it was my fault of a hiccup in the software, the have been there for us and nice as well. I greatly appreciate that. Cons There is not anything I can think of right now that I do not like. But if there was, they will address it and have take our requests to heart and added several features as a result of our suggestions. Reason for choosing Mosaic I chose Direction Local because of the people behind the product. And I still feel the same way and that we made the right decision. Switched from [Synup](https://www.capterra.com/p/153053/Synup/) Synup's software was very buggy, and their sales folks were basically not honest. Their support people were nice but were seemingly awash in issues and complaints, and we could not stand it any longer. Review Source Response from Direction.com October 11, 2022 Hey Steven, Thanks for sharing your feedback with us. We're all happy to hear that you're not only enjoying the software, but enjoying working with our team! As always, we'll be here to help you get the most out of Direction Local, so feel free to hit us up if you need anything. ZA Zeid A. Owner Automotive Used the software for: Less than 6 months ### "Seo marketing " September 9, 2022 5.0 Very satisfied with the software, without it I’d be still on the last page wasting my hard earned money to other seo marketing companies taking my money and not delivering placement. I’m over satisfied with direction in ranking and proving their software works best. The cheapest option that actually works, imagine that :). Pros Ranked up my business from being on the last page of google to the first page within a week of signing up. Others only promised but never delivered. Directions.com team of Ian have went above abc beyond to rank my business. I’ve linked all social media platforms. Cons Syncing yelp profile was a bit frustrating, and still hasn’t been linked. Using the software is a bit confusing and requires some skills. Switched from [Site Visitor Match](https://www.capterra.com/p/202065/Site-Visitor-Match/) I wasn’t ranking, they took my money and kept me dormant. Review Source Response from Direction.com September 19, 2022 Hey Zeid, Glad to hear you're ranking on page 1 of Google for local searches thanks to Direction Local. Keep taking advantage of the many product features to continue boosting your local rankings. As always, our team is here to assist if you need anything! NS Nicholas S. COO Computer Networking Used the software for: 6-12 months ### "We need more leads daily, so we use Direction Local" May 6, 2022 5.0 Pros SADOS has been with Direction for 4 years now and here's why: As an IT/cybersecurity startup, SADOS is reliant on a high visibility presence in the local and regional spaces because most of our prospects call upon us to either replace their current MSP because they're unhappy with them or something has broken and they need emergency support. So its our goal to become a household name in the area so that when a prospect needs our help, they simply search online and there we are. Direction Local allows us to be visible to our local and regional prospects. Practically every directory you can think of, we're on and we can control each listing from one easy-to-use dashboard. I'm not sure if we could ask for anymore, but to top it off, Direction is at it's core an award-winning SEO agency so we also stack on additional SEO services to supercharge our online presence. Content-writing, backlinking, analytics, and just a generally hardworking, friend-like team that we've come to know and love. Cons Not much to be said. We're wholly satisfied with the software. Review Source Response from Direction.com May 16, 2022 Hey Nick, thanks for the solid review! Glad to hear Direction Local continues to power your lead generation needs. There's a lot of exciting product improvements on our roadmap for 2022-2023, so get ready for even more powerful local marketing capabilities. As always, if you need anything, we're here to help in any way. GS Geoff S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Direction Local has been great" May 4, 2023 5.0 Overall, it's been a great experience. I'm forced by corporate to use a competitive product as well, but I plan to end that contract as soon as I can. Pros The platform is super easy to use. Support has been great to work with, and they get issues turned around fairly quickly. Cons I can't think of anything at the moment. Reason for choosing Mosaic It's just a better product. Review Source Response from Direction.com May 10, 2023 Hey Geoff, Thank you so much for taking the time to leave such a kind review! Our team is thrilled to hear that you're enjoying our local marketing software and that our customer service team has been able to provide you with excellent support. At Direction Local, we take pride in delivering a top-notch product along with exceptional customer service. We understand that our customers are the foundation of our business, and we strive to provide the best possible experience for each and every one of them. We appreciate your feedback, and it motivates us to continue providing the highest level of service and support. If there's anything else we can do to help you, please don't hesitate to reach out to us. Thanks again for choosing Direction Local! AM Adam M. President & CEO Insurance Used the software for: 6-12 months ### "Great Service " May 9, 2023 5.0 Pros Having a single solution for directory and reputation monitoring is amazing. Cons None. I have no issues with the program Review Source Response from Direction.com May 10, 2023 Hey Adam, Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you've had such a positive experience with our local marketing software, and that our all-in-one solution for directory and reputation monitoring has been able to meet your needs. At Direction Local, we understand that managing online directories and monitoring your business's reputation can be a daunting task. That's why we created a comprehensive solution that makes it easy to manage both from a single location. We're delighted to hear that this has been a valuable feature for your business. We're committed to providing the highest level of service and support to our customers, so if there's ever anything we can do to assist you in the future, please don't hesitate to reach out to us. Thanks again for choosing Direction Local, and for sharing your positive experience with others! PC Patrick C. VP Operations Marketing and Advertising Used the software for: Less than 6 months ### "Great for Local SEO! " May 9, 2023 5.0 Pros Direction Local is an all-in-one solution for local businesses to effectively manage their local SEO needs without having to pay for expensive agencies or products. Cons I believe they're working on this but additional reporting on keywords within target radius, similar to local falcon. Alternatives considered [BrightLocal](https://www.capterra.com/p/182621/BrightLocal/) Reason for choosing Mosaic Cost and more features available. Review Source Response from Direction.com May 10, 2023 Hey Patrick, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear how much you're enjoying your experience with our local marketing software, and we're honored that you've chosen to switch to Direction Local. Our team takes great pride in providing an all-inclusive solution that meets the needs of businesses like yours. By offering a variety of features that range from reputation management to local SEO, we're able to provide a comprehensive solution that helps businesses grow and succeed. We're delighted to hear that our product has been able to meet your needs, and we're confident that it will continue to serve you well. If there's ever anything we can do to assist you in the future, please don't hesitate to reach out to us. Thanks again for choosing Direction Local, and for sharing your positive experience with others! RM Richard M. Broker Associate Real Estate Used the software for: 6-12 months ### "Omnipresence " May 17, 2023 5.0 It was great. Everyone was very help and wanted to make sure my onboarding was a success. Plus the follow up has been excellant. Pros Before working with Direction Local I thought there were only a few platforms I needed to be on. Boy was I wrong. The set up was easy and the customer support was there every step of the way. Plus they are still available if I need them. Cons I am not sure If I am missing anything. A review update of my dashboard by Direction Local would be very helpful each quater. Reason for choosing Mosaic They were 1st in class for what I needed. Plus I felt I was not being sold but given options on how best to improve my on line presence. Review Source Response from Direction.com May 18, 2023 Hey Richard! Thank you so much for taking time out of your day to leave such a kind and thoughtful review of your experience with Direction Local. We are absolutely thrilled to hear that our services have exceeded your expectations and that you found our customer support team to be helpful every step of the way. We believe that establishing a strong online presence is paramount in today's digital age, but we also understand that it can be overwhelming to navigate the complex web of platforms and tools available. That's why we make it our mission to provide comprehensive solutions that are tailored to each individual client's needs and goals. Your satisfaction is our top priority, and we truly appreciate your trust in us as your go-to digital marketing partner. We're always here to assist you in any way we can, whether you have questions, concerns, or simply need some advice on how to maximize your online potential. Thank you again for choosing Direction Local as your partner in digital marketing. We look forward to continuing to work with you and help you achieve your online goals! AC Abdullah C. SEO Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Agency user review for multiple locations" October 5, 2022 5.0 Pros I like the ease of updating directories with one click sync, saves time. Cons More directories can be added for UAE apart from that everything is great. Alternatives considered [Moz Local](https://www.capterra.com/p/116352/Moz-Pro/) Reason for choosing Mosaic The support for UAE businesses Switched from [Moz Local](https://www.capterra.com/p/116352/Moz-Pro/) Moz doesnt support Dubai Review Source Response from Direction.com October 12, 2022 Hey Abdullah, Thanks for sharing your feedback. Glad to hear you're finding the platform easy to use. We'll work to find more directory partners in the UAE to further strengthen our network. As always, if you need anything, feel free to reach out! DH Devin H. Director of Sales and Marketing Real Estate Used the software for: 6-12 months ### "Direction Local is a big win for our company, strongly recommend for any local business" September 2, 2020 5.0 My experience has been great so far. The platform has been very useful for my team. Their customer support has also been excellent whenever I've had questions! Pros The primary dashboard is very intuitive and includes a ton of useful information at a glance. It's very helpful to be able to see our company's online engagement data (reviews, clicks, impressions, visibility) from dozens of different sources all in one centralized place. Their platform makes it really easy to not only view this data, but perhaps more importantly push out updates across all of these channels (social, search, directory, etc) from a single source dashboard. It's very nice to have a clean, consolidated hub from which we can maintain our brand's digital presence! Cons The only improvement I can think of would be to add some more integrations with customer feedback/survey platforms. It would be nice to see our internal customer satisfaction ratings alongside the public review data that Direction Local captures. This is a fairly niche use case though, and I'm sure most local businesses wouldn't require this feature, so it's definitely not a major deficit by any means. Review Source JM Justin M. Creative director Marketing and Advertising Used the software for: 1-2 years ### "Awesome service " October 19, 2022 5.0 Great company with honest people who want your business to succeed. Pros All things analytics and Google my business related all in one place . I can even respond and update All my listings at the same time. Cons On occasion an account will need to be linked again . Review Source Response from Direction.com October 24, 2022 Hey Justin, Thanks for sharing your experience on Direction Local. Glad to hear the system is helping you easily manage your online presence! BB Brett B. Founder Food Production Used the software for: Less than 6 months ### "Newer user" February 14, 2024 5.0 So far it is all good as a newer user. Will need more time with it to know more. Pros One screen dashboard for multiple platforms. Cons So far it is all good as a newer user. Will need more time with it to know more. Review Source Response from Direction.com February 27, 2024 Hey Brett, thanks for sharing such positive feedback this early into your subscription. We are very happy to have you as part of our community, and will do whatever we can to ensure you satisfied and successful with our marketing platform. LB Leona B. Business Owner Marketing and Advertising Used the software for: Less than 6 months ### "Direction Local - All-In-One Active Citation Directories & Feedback Management Tool" September 17, 2020 5.0 My overall experience is that is an all-in-one software to manage essential elements of a successful local SEO campaign. It allows me the to have the confidence that what I need in terms of reputation management and local directories, especially those essential for voice search readiness, are in there and I do not have to worry about something being missed. Pros What I like most about this software is how everything is all in one dashboard. It allows me to save time and get any of the information needed very quickly. The citation directories and reviews are all real time, which allows me to stay on top of important information for my clients. Cons It is not really a "con", but there is just so much you can do within the dashboard that you have to take your time to get to know each feature to ensure you maximize all that you can get out of using this software. It is well worth it. Once you get the hang of it, each new location you add is all that much easier. Review Source KF Kris F. Founder, Account Director Design Used the software for: 1-2 years ### "Great Product to Improve Organic Search" May 12, 2023 5.0 Pros Integrates with Google Business and populates directories. Cons No real issues, good product to help with search results. Review Source Response from Direction.com May 15, 2023 Hey Kris, Thanks for taking the time to leave us such a great review! We are thrilled to see that our product has been helpful in improving your organic search results. We sincerely appreciate your business and feedback and look forward to continuing to provide you with the best possible solutions for all of your digital marketing needs. CF Cletus F. Internet Sales and Marketing Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Right Trailer" October 5, 2022 5.0 Very positive so far Pros Easy to get started- nice compliment to our existing SEO Cons Nothing specific comes to mind. Overall the system seems to be doing what it claims Review Source Response from Direction.com October 6, 2022 Hey Cletus, Thanks for sharing your feedback! Glad to hear you're enjoying the product and that Direction Local is complimenting your other digital marketing efforts. As always, my team and I are here if you need anything! MP Macey P. Brand Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Direction Local" October 10, 2022 5.0 Pros Places all the tools I need in one place! Cons The review process of responding to customer feedback. Review Source Response from Direction.com October 13, 2022 Hey Macey, Thanks for sharing your feedback with us. Glad to hear your finding the value in having all your local marketing tools in one place. I'll have one of our team members reach out to assist you with the reviews process, so you can start to uncover the true value there as well. Best, Direction AA Auric A. Director Medical Practice Used the software for: Less than 6 months ### "Why didn’t I think of this?" September 2, 2020 5.0 Very easy and user friendly Pros So easy to use, everything I need in one spot! Makes marketing so much easier. Without this software I wouldn’t even consider marketing on multiple platforms. Cons Nothing to complain about the software does what it says it would do Review Source AS Anthony S. President Music Used the software for: Less than 6 months ### "Top notch customer support and ease of use" June 22, 2020 5.0 We are using it to grow our website for a new business and streamlining all of this functionality into one place will be great for us to understand our seo as well as manage reviews, media, and lots more. Pros The ability to manage all media and seo links from one dashboard is very helpful and is a time saver. But nothing beats Directions customer service! Cons Small learning curve since it does so much, but the interface makes a ton of sense and this is not a significant hurdle. Review Source Response from Direction.com July 1, 2020 Thank you so much Anthony! So happy to hear how much you enjoy the platform and that our support exceeds your standards! AW Abby W. Executive Assistant Sports Used the software for: Less than 6 months ### "Easy cheap product" October 10, 2020 5.0 Super positive so far Pros A lot of SEO products are expensive, this one is relatively cheap depending on the package. It’s also pretty easy to do, the Direction team even helped me through my set up. Cons It’s not an all in one SEO tool. It’s for your local SEO, like getting found by people near you. But for the money I’d say worth it Review Source JD Jason D. Owner Furniture Used the software for: Less than 6 months ### "We have used direction local to get our website listed with the important directories" September 8, 2020 5.0 Pros Should lend more organic traffic to our website as more directories carry our information. Cons The product is fantastic for quickly listing your website on the important directories. I haven't had any problems with the software so far. 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