--- title: "VIDIX Control Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VIDIX Control Software - reviews, pricing plans, popular comparisons to other Physical Security products and more." source_url: "https://www.capterra.com/p/205838/vIDix-Control/" page_type: "product" language: "en" --- # VIDIX Control Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VIDIX Control ## What is VIDIX Control? vIDix CONTROL is the complete security platform, giving you visibility into your day-to-day security operations. vIDix provides the assurance of knowing your facilities and personnel are safe and secure. The all-in-one security platform delivers the power to securely manage doors, entrances & exits in your buildings, view live & recorded video based on events, send mass notifications, manage event status and more all at a fingers touch. vIDix CONTROL provides organizations the insight required. ## What is VIDIX Control used for? [Physical Security](https://www.capterra.com/physical-security-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VIDIX Control?[Manage this product listing](https://www.g2.com/products/vidix-control/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VIDIX Control 4.1 (7) VS. [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting Price $5 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (7) Ease Of Use 4.8 (1,033) Value For Money 4.3 (4) Value For Money 4.7 (968) Customer Service 3.6 (7) Customer Service 4.9 (978) ## VIDIX Control alternatives [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [4.5 (1,033)](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/) [4.3 (54)](https://www.capterra.com/p/234450/Brivo-Access/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234450/Brivo-Access/) [RemoteLock](https://www.capterra.com/p/266951/RemoteLock/) [2.7 (19)](https://www.capterra.com/p/266951/RemoteLock/reviews/) Starting price $72.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 37% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266951/RemoteLock/) Highest Rated [Vision InSites](https://www.capterra.com/p/10037347/Vision-InSites/) [5.0 (6)](https://www.capterra.com/p/10037347/Vision-InSites/#reviews) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10037347/Vision-InSites/) [View all alternatives](https://www.capterra.com/p/205838/vIDix-Control/alternatives/) ## FAQs about VIDIX Control Overview ### What company size and specific industries is VIDIX Control built for? VIDIX Control is designed for business and corporate organizations, manufacturing companies, education providers, healthcare organizations, law enforcement agencies, and local and state government. The vendor description does not specify company size, but the product is positioned for organizations across these sectors. Features and Usability ### What are the key features of VIDIX Control? VIDIX Control offers access control, alarm management, and role-based permissions for security oversight. It also includes video management features such as audio/video recording, video streaming, video search, playback controls, timecoding, video tagging, and transcriptions, plus reporting and analytics, real-time updates, and mobile access. Getting Started and Support ### What training and onboarding options does VIDIX Control offer? VIDIX Control provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for reviewing features and setup steps. Getting Started and Support ### What customer support options does VIDIX Control offer? VIDIX Control provides Email/Help Desk, a Knowledge Base, Phone Support, and 24/7 Live Rep assistance. Support quality cannot be assessed from reviewer feedback here, so no reliable claims can be made about response times, helpfulness, or common frustrations with its support experience. ## Features AI summary Based on 269 Physical Security reviews Capterra data shows that buyers of physical security software rank the following features as their top priorities: - **Security Management** (**51%** of reviewers rated this feature as critical) - **Employee Management** (**50%**) - **Access Controls/Permissions** (**54%**) VIDIX Control supports all three of the features reviewers rate most highly: **Security Management**, **Employee Management**, and **Access Controls/Permissions**. Together, these capabilities help businesses monitor security operations, manage personnel records and roles, and control who can access systems and facilities, allowing teams to maintain tighter oversight and reduce operational risk. Employee Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Access Controls/Permissions 3.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Real-Time Monitoring 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Badge Management 3.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Create, manage, and print wearable badges Alerts/Notifications 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Security Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and control the security aspects of an organization's digital assets, resources, and operations VIDIX Control 37 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alarm Management: Configure and receive notifications when something is out of order - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Badge Management: Create, manage, and print wearable badges - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Management: Schedule and manage the logistics of activities and other gatherings - Historical Reporting: Information, data and reports that are being tracked over time - Investigation Management: Oversee people and resources to carry out an investigation - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Multi-Location: Manage and support multiple locations - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Assessment: Initiate collection and analysis of known risks - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Profiles: Profiles of users providing basic information - Video Capture: Transcoding an analog video to a digital file for storage - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Visitor Tracking: Track visitors and purpose of visits - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 3.6 (7) 3.6 Based on 7 reviews ## Pricing Value for money 4.3 (4) Basic $5.00 Other,Per Month Value for money 4.3 (4) 4.3 Based on 4 reviews ## Support, customer service and training options Customer Service 3.6 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (7) 3.6 Based on 7 reviews ## User reviews Overall rating 4.1 Based on 7 reviews Filter by rating 5(3) 4(2) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent KM Kristi M. Computer Tech Education Management ### "compare two systems" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 10, 2024 I prefer it over our other system regarding setting up staff and doors. I do not like the report creation. Pros We currently use vlDix for a couple of buildings and a different system for a couple of others. The difference I see is it is really easy to add multiple access in vlDix. Cons Reports are not easy to get, I feel I have to create a new report every time not just update the previous report. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 22, 2024 Thank you for your feedback! We’re delighted to hear that you find our staff and door setup straightforward and more effective than your previous system. Our reporting functions are designed to be both detailed and versatile, accommodating a range of needs. You can easily save and re-run reports whenever you need. Should you have any questions or require further assistance, our expert Global Support team is always here to help. CS christopher S. Security Manager Hospital & Health Care ### "Security Manager" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 June 6, 2024 Currently researching other options with new healthcare facility on the horizon. Pros Nothing. This was the system in place when I started at this location. Cons Not the most user friendly system to operate. Has been nothing but negative feedback from any staff member who has ever worked with the system. Equipment failures of video components, unable to get replacements in a timely manner if at all. Always another upgrade cost to make system operate. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 28, 2024 Thank you for your feedback. Your input is highly valued as we strive to supply our user’s a best-in-class software user experience. We're committed to further enhancing our services, including maintaining a stock of replacement parts and ensuring prompt service calls. Your insights help us improve and deliver even better service for our users. TJ Tammy J. Executive Director Commercial Real Estate ### "vIDIX Control " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2024 Very good. I have and would highly recommend this system to others. Pros The technician that helped set our system up was wonderful. He made sure we had a good understanding of how to use and program before he left. Cons Change in general. We went from a key system to a badge system. It took our tenants a while to get used to a new system but the now love it. Reasons for choosing VIDIX Control Familiar with the company that sold they system. BanKoe Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 28, 2024 We're thrilled to receive your positive review and to hear about your experience transitioning from a keyed system to our badge system with our technician. Your satisfaction with the new system is important to us. Thank you for sharing your feedback! DG Darrin G. I.T. Religious Institutions ### "software seems unfinished badging software is just bad. " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 May 31, 2024 The installation took longer than expected; small things kept popping up. the electrical contractor had issues communicating when installing. The server side went well, and the computer setup went well. strange licensing issues kept popping up. Pros The system breaks down less than the old system. Cons Service calls take way too long. For weeks, we had doors not working. Service staff that come on-site are not sure what they are doing. The annual service contract was a ridiculously high price. Reasons for choosing VIDIX Control Bankoe was recommended by a contractor Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 28, 2024 Thank you for your feedback. Your comments are invaluable to us as we continuously enhance our solutions and services to improve our customers' overall experience. While we understand receiving feedback can be challenging, please know we genuinely appreciate it. We will pass your experience along to our service department for continuing process improvement. CJ Christy J. Director of Maintenance, Buildings Grounds Primary/Secondary Education ### "Still Learning how to work all the Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 30, 2024 BanKoe has some really good field techs that are great to work with. Pros We are still working out the bugs, however, the fob management/control of all issued fobs and the operations log is very helpful as well. Cons Customer Service Issues seem to have lag time. Global Support states that someone will contact you on the day you send in a work ticket, however, that rarely happens. Sometimes I have to follow up with them to get an answer. Switched from [eFusion](https://www.capterra.com/p/239830/eFusion/) Old system that was outdated and very poor customer service. Reasons for choosing VIDIX Control Good Salesman that was willing to meet as many times as needed and to make sure all my questions were answered. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 28, 2024 Thank you for taking the time to share your feedback with us.  It helps us better understand both the positive interactions, as well as where we have opportunities to provide a more improved experience in the future.  We appreciate your continued partnership and trust in Ban-Koe Companies to provide solutions that keep your facility and personnel safe.  Thank you for allowing us the opportunity to be of service you now and beyond! BH Barb H. Administrative Assistant Religious Institutions ### "Happy with VIDix" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2020 I really like when they instituted the VIDix Identify which made submitting the photos for the employee badges very simple. Pros The safety aspect of knowing who is in the building and the ease in submitting a picture photo for employee badges. The support staff have also been very helpful in taking care of issues that come up. Cons Personally I do not understand all aspect of the system but what I use I really like. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 1, 2020 We are glad to hear that vIDIx Identify and Control bring you peace of mind when it comes to your badging and security needs. A lot of effort has been placed in making sure the day-to-day administrative activities are straightforward and unencumbered. Our support staff will appreciate hearing your kind words. Thank you for taking the time to provide feedback, much appreciated! AN Alec N. Manager, Operations & Facilities Building Materials ### "vIDix Control: Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 24, 2020 Adequate. As we expand the use we will learn more. Pros QR code drives ease of access. relative ease of use. Cons Sometimes unable to "accept" and save. The one time the website certificate expired caused significant issues and loss of credibility. I had to expend a significant amount of my time address and reassuring people their information was safe. Reasons for choosing VIDIX Control Ability to tie into Badge access system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 4, 2020 Thank you for taking time to provide feedback on our products. I am sorry to hear you have had some intermittent issues saving data related to a website certificate issue. I checked with our IT Department and they have informed me that this issue has been corrected. If you do experience this issue again, or any issues with our product line please do not hesitate to contact us. We appreciate your continued faith and use in our product line! [View all Reviews](https://www.capterra.com/p/205838/vIDix-Control/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.