# VIDIX Control Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VIDIX Control the right Physical Security solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/205838/vIDix-Control/reviews --- VIDIX Control 4.1 (7) [View alternatives](https://www.capterra.com/p/205838/vIDix-Control/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of VIDIX Control Ease of use 3.7 Customer Service 3.6 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CJ Christy J. Director of Maintenance, Buildings Grounds Primary/Secondary Education Used the software for: 1-2 years ### "Still Learning how to work all the Features" May 30, 2024 4.0 BanKoe has some really good field techs that are great to work with. Pros We are still working out the bugs, however, the fob management/control of all issued fobs and the operations log is very helpful as well. Cons Customer Service Issues seem to have lag time. Global Support states that someone will contact you on the day you send in a work ticket, however, that rarely happens. Sometimes I have to follow up with them to get an answer. Reason for choosing VIDIX Control Good Salesman that was willing to meet as many times as needed and to make sure all my questions were answered. Switched from [eFusion](https://www.capterra.com/p/239830/eFusion/) Old system that was outdated and very poor customer service. Review Source Response from Ban-Koe Companies June 28, 2024 Thank you for taking the time to share your feedback with us.  It helps us better understand both the positive interactions, as well as where we have opportunities to provide a more improved experience in the future.  We appreciate your continued partnership and trust in Ban-Koe Companies to provide solutions that keep your facility and personnel safe.  Thank you for allowing us the opportunity to be of service you now and beyond! TJ Tammy J. Executive Director Commercial Real Estate Used the software for: 1-2 years ### "vIDIX Control " June 6, 2024 5.0 Very good. I have and would highly recommend this system to others. Pros The technician that helped set our system up was wonderful. He made sure we had a good understanding of how to use and program before he left. Cons Change in general. We went from a key system to a badge system. It took our tenants a while to get used to a new system but the now love it. Reason for choosing VIDIX Control Familiar with the company that sold they system. BanKoe Review Source Response from Ban-Koe Companies June 28, 2024 We're thrilled to receive your positive review and to hear about your experience transitioning from a keyed system to our badge system with our technician. Your satisfaction with the new system is important to us. Thank you for sharing your feedback! cS christopher S. Security Manager Hospital & Health Care Used the software for: 1-2 years ### "Security Manager" June 6, 2024 3.0 Currently researching other options with new healthcare facility on the horizon. Pros Nothing. This was the system in place when I started at this location. Cons Not the most user friendly system to operate. Has been nothing but negative feedback from any staff member who has ever worked with the system. Equipment failures of video components, unable to get replacements in a timely manner if at all. Always another upgrade cost to make system operate. Review Source Response from Ban-Koe Companies June 28, 2024 Thank you for your feedback. Your input is highly valued as we strive to supply our user’s a best-in-class software user experience. We're committed to further enhancing our services, including maintaining a stock of replacement parts and ensuring prompt service calls. Your insights help us improve and deliver even better service for our users. KM Kristi M. Computer Tech Education Management Used the software for: 2+ years ### "compare two systems" July 10, 2024 4.0 I prefer it over our other system regarding setting up staff and doors. I do not like the report creation. Pros We currently use vlDix for a couple of buildings and a different system for a couple of others. The difference I see is it is really easy to add multiple access in vlDix. Cons Reports are not easy to get, I feel I have to create a new report every time not just update the previous report. Review Source Response from Ban-Koe Companies July 22, 2024 Thank you for your feedback! We’re delighted to hear that you find our staff and door setup straightforward and more effective than your previous system. Our reporting functions are designed to be both detailed and versatile, accommodating a range of needs. You can easily save and re-run reports whenever you need. Should you have any questions or require further assistance, our expert Global Support team is always here to help. BH Barb H. Administrative Assistant Religious Institutions Used the software for: 1-2 years ### "Happy with VIDix" November 24, 2020 5.0 I really like when they instituted the VIDix Identify which made submitting the photos for the employee badges very simple. Pros The safety aspect of knowing who is in the building and the ease in submitting a picture photo for employee badges. The support staff have also been very helpful in taking care of issues that come up. Cons Personally I do not understand all aspect of the system but what I use I really like. Review Source Response from Ban-Koe Companies December 1, 2020 We are glad to hear that vIDIx Identify and Control bring you peace of mind when it comes to your badging and security needs. A lot of effort has been placed in making sure the day-to-day administrative activities are straightforward and unencumbered. Our support staff will appreciate hearing your kind words. Thank you for taking the time to provide feedback, much appreciated! DG Darrin G. I.T. Religious Institutions Used the software for: 2+ years ### "software seems unfinished badging software is just bad. " May 31, 2024 3.0 The installation took longer than expected; small things kept popping up. the electrical contractor had issues communicating when installing. The server side went well, and the computer setup went well. strange licensing issues kept popping up. Pros The system breaks down less than the old system. Cons Service calls take way too long. For weeks, we had doors not working. Service staff that come on-site are not sure what they are doing. The annual service contract was a ridiculously high price. Reason for choosing VIDIX Control Bankoe was recommended by a contractor Review Source Response from Ban-Koe Companies June 28, 2024 Thank you for your feedback. Your comments are invaluable to us as we continuously enhance our solutions and services to improve our customers' overall experience. While we understand receiving feedback can be challenging, please know we genuinely appreciate it. We will pass your experience along to our service department for continuing process improvement. AN Alec N. Manager, Operations & Facilities Building Materials Used the software for: Less than 6 months ### "vIDix Control: Review" November 24, 2020 5.0 Adequate. As we expand the use we will learn more. Pros QR code drives ease of access. relative ease of use. Cons Sometimes unable to "accept" and save. The one time the website certificate expired caused significant issues and loss of credibility. I had to expend a significant amount of my time address and reassuring people their information was safe. Reason for choosing VIDIX Control Ability to tie into Badge access system. Review Source Response from Ban-Koe Companies December 4, 2020 Thank you for taking time to provide feedback on our products. I am sorry to hear you have had some intermittent issues saving data related to a website certificate issue. I checked with our IT Department and they have informed me that this issue has been corrected. If you do experience this issue again, or any issues with our product line please do not hesitate to contact us. We appreciate your continued faith and use in our product line! Similar Products Featured