--- title: "Rivet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rivet Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more." source_url: "https://www.capterra.com/p/205843/Rivet/" page_type: "product" language: "en" --- # Rivet Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rivet ## What is Rivet? Rivet is a modern revenue cycle product suite that helps you cut your accounts receivables in half with an easy-to-use design to ensure you get paid what you deserve. Accelerate out-of-pocket patient payments through accurate cost estimates, and maximize payer reimbursement through underpayment workflow, denial management tools, and claims analytics. For more information, visit rivethealth.com. ## What is Rivet used for? [Claims Processing](https://www.capterra.com/claims-processing-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6000 Other, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rivet?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://rivethealth.com&name=Rivet) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rivet 4.1 (9) VS. [4.4 (66)](https://www.capterra.com/p/110016/TotalMD/reviews/) Starting Price $6000 Other, Per Year Starting Price $129 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (9) Ease Of Use 4.4 (80) Value For Money 4.2 (5) Value For Money 4.5 (72) Customer Service 4.9 (9) Customer Service 4.5 (78) ## Rivet alternatives [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (213)](https://www.capterra.com/p/45512/ZirMed/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (31)](https://www.capterra.com/p/201393/Euclid/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (969)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Rivet Overview ### What company size and specific industries is Rivet built for? Rivet is designed for specialty medical practices and surgical centers, including orthopedic, ophthalmology, dermatology, urology, multi-specialty, cardiology, OBGYN, ENT, and gastroenterology groups. It is best suited for healthcare organizations that operate in these clinical and outpatient settings. Features and Usability ### What are the key features of Rivet? Rivet offers healthcare revenue cycle and billing features including claims management, claims tracking, claims scrubbing, eligibility verification, electronic claims, and remittance advice. It also includes accounts receivable, billing and invoicing, payment processing, invoice management, workflow automation, reporting and analytics, and integrations with EHR/EMR systems. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Rivet integrate with? Rivet integrates with 10 third-party healthcare platforms, including Epic, Cerner Millennium, eClinicalWorks, athenaOne, NextGen Healthcare Practice Management, ModMed, AdvancedMD EHR, Waystar, Change Healthcare Platform, and Veradigm Practice Management. It also connects with Athena PMS, Clearwave, Intergy, Nextech EHR & PM, Centricity, and Veradigm Payerpath. Getting Started and Support ### What training and onboarding options does Rivet offer? Rivet offers live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars provide guided instruction, while documentation offers written reference material for self-paced review of setup steps and product features. Getting Started and Support ### What customer support options does Rivet offer? Rivet provides email/help desk, FAQ/forum, knowledge base, and chat support. No reviewer feedback is available about response times, helpfulness, or common support issues, so support experience details cannot be described from the catalog data alone. ## Features AI summary Based on 2,031 Medical Practice Management reviews Capterra reviewers highlight the following as the features buyers value most when choosing medical practice management software: - **Appointment Management** (**59%** of reviewers rated this feature as critical) - **Medical Billing** (**58%**) - **Patient Records Management** (**60%**) Rivet focuses on other capabilities that reviewers also consider important, including **HIPAA Compliant** (**69%**). This feature helps practices protect sensitive patient information, stay aligned with privacy requirements, and maintain secure workflows across daily operations, giving teams more confidence when handling healthcare data. Accounts Receivable Track outstanding invoices and the money owed from clients Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Audit Trail A record of all activities within the system, including user access, changes made, etc. Rivet 75 features ### All Features - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Denial Management: Process of investigating, analyzing, and resolving denied insurance claims - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - EHR-Agnostic: Electronic patient health records, including records from multiple doctors - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Claims: A paperless claim form that is electronically shared - Electronic Payments: Electronically collect payments for goods or services - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Healthcare: Software designed for the healthcare industry - Forecasting: Form predictions based on past and present data/trends - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - One-to-One Messaging: Send personal messages to clients or attendees - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Sarbanes-Oxley Compliance: Regulations on a company's internal process when dealing with financial reporting - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Messaging: Exchange messages in a secure and encrypted manner - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Consultations: Speaking to a doctor or healthcare professional using online video tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (9) 4.2 Based on 9 reviews ## Pricing Value for money 4.2 (5) Rivet RCM Solution $6,000 Other,Per Year Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[ Waystar](https://www.capterra.com/p/45512/ZirMed/)[ Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (9) 4.9 Based on 9 reviews ## User reviews Overall rating 4.1 Based on 9 reviews Filter by rating 5(2) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SG Stacy G. Coding Manager Hospital & Health Care ### "Rivet Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 14, 2020 Pros The software seems user friendly. It is nice that developer are open to our suggestions on improving functionality and data. Cons The initial goals changed during our time in the developmental stages. We are still missing some functionality that we had in previous systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Luke W. Business Office Supervisor Hospital & Health Care ### "Rivet" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 3, 2020 Pros It is good to upload contract info to see allowed amounts Cons They don't have as many features as I would need to completely do my Job, but they are growing and getting bigger and adding things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tonia B. Business Office Director Medical Practice ### "Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2020 It's been great and I really appreciate all the work that the team has done per our request. They make sure that we are getting everything out of the product and they take our feedback and put it to use. Pros The estimates are amazing even though that's not why we purchased it in the first place; however probably 50% or more of the business office uses the estimates for many functions. I also liked the reports and the ease of use. It wasn't as difficult as the previous product we were using. The ability to chat with someone right away about an issue you might be having. Cons The BCBS issue was a bear but hopefully now that is fixed. There isn't really anything about the software it's just making sure that all the information and data is correct so that the underpayments showing are true underpayments. Reasons for choosing Rivet Again, it was cheaper and we wanted something more up to date and user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SE Shelby E. Business Office Supervisor Medical Practice ### "Rivet Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2020 Pros I like how you can filter mostly anything on Rivet, there are so many options to choose from that is very user friendly. The customer service is also amazing! There is always someone available to help no matter the time of the day. Cons I feel as though there can be more options to pull claims. By paid status, denied, codes, etc Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VG Valerie G. Precertification specialist Medical Practice ### "Rivet Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2020 Pros Rivet is easy to use and the customer service is exceptional. Rivet has saved me so much time having all the fee schedules in one place. I also love being able to text or email the estimate to patients. Cons The least thing I like about Rivet is when certain things populate that are incorrect with certain insurance plans. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LB Lynn B. Authorization Coordinator Medical Practice ### "Great Customer Service !!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 23, 2020 I have had an excellent experience with Rivet Pros very easy for the user ! Also help is needed with an awesome chat feature ! Cons need to have contract to pull all benefits Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC Sara C. Executive Assistatn Medical Practice ### "Rivet Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2020 Absolutely wonderful! They are so easy to work with and are always available for help Pros Very user friendly! Estimates almost to the penny of reimbursement Cons We ran into a few problems with the integration with Athena, but we have seemed to figure it out as we went along. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DJ dina J. patient financial counselor Medical Practice ### "quality product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 6, 2020 great Pros estimate form is professional compared to what I was using- able to e-mail it to the pt-customer service is great Cons nothing really just when I have to enter the insurance and /or allowed amount for an insurance company-not very often Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LB Luke B. Consulting Manager Hospital & Health Care ### "LHA Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 26, 2020 Pros I like the easy in which you can build fee schedules. As a consulting firm, we do not have the need for a lot of the practice specific features. However, having a place to store all your fee schedules is very nice Cons I think the reporting capabilities of Rivet could be improved in regard to the fee analysis piece. Simpy showing a % of medicare by code and overall would be a huge improvement. Being able to pull out the report and share with clients at CPT specific detail would also be helpful Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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