# Rivet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rivet the right Medical Practice Management solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/205843/Rivet/reviews --- Rivet 4.1 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rivet Ease of use 4.7 Customer Service 4.9 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Tonia B. Business Office Director Medical Practice Used the software for: 6-12 months ### "Feedback" September 1, 2020 4.0 It's been great and I really appreciate all the work that the team has done per our request. They make sure that we are getting everything out of the product and they take our feedback and put it to use. Pros The estimates are amazing even though that's not why we purchased it in the first place; however probably 50% or more of the business office uses the estimates for many functions. I also liked the reports and the ease of use. It wasn't as difficult as the previous product we were using. The ability to chat with someone right away about an issue you might be having. Cons The BCBS issue was a bear but hopefully now that is fixed. There isn't really anything about the software it's just making sure that all the information and data is correct so that the underpayments showing are true underpayments. Reason for choosing Rivet Again, it was cheaper and we wanted something more up to date and user friendly. Review Source SG Stacy G. Coding Manager Hospital & Health Care Used the software for: 1-2 years ### "Rivet Review" September 14, 2020 4.0 Pros The software seems user friendly. It is nice that developer are open to our suggestions on improving functionality and data. Cons The initial goals changed during our time in the developmental stages. We are still missing some functionality that we had in previous systems. Review Source LW Luke W. Business Office Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Rivet" September 3, 2020 3.0 Pros It is good to upload contract info to see allowed amounts Cons They don't have as many features as I would need to completely do my Job, but they are growing and getting bigger and adding things. Review Source SC Sara C. Executive Assistatn Medical Practice Used the software for: 1-2 years ### "Rivet Review" July 22, 2020 5.0 Absolutely wonderful! They are so easy to work with and are always available for help Pros Very user friendly! Estimates almost to the penny of reimbursement Cons We ran into a few problems with the integration with Athena, but we have seemed to figure it out as we went along. Review Source SE Shelby E. Business Office Supervisor Medical Practice Used the software for: 6-12 months ### "Rivet Review" September 1, 2020 4.0 Pros I like how you can filter mostly anything on Rivet, there are so many options to choose from that is very user friendly. The customer service is also amazing! There is always someone available to help no matter the time of the day. Cons I feel as though there can be more options to pull claims. By paid status, denied, codes, etc Review Source VG Valerie G. Precertification specialist Medical Practice Used the software for: 6-12 months ### "Rivet Review" July 28, 2020 4.0 Pros Rivet is easy to use and the customer service is exceptional. Rivet has saved me so much time having all the fee schedules in one place. I also love being able to text or email the estimate to patients. Cons The least thing I like about Rivet is when certain things populate that are incorrect with certain insurance plans. Review Source LB Luke B. Consulting Manager Hospital & Health Care Used the software for: 1-2 years ### "LHA Review" June 26, 2020 4.0 Pros I like the easy in which you can build fee schedules. As a consulting firm, we do not have the need for a lot of the practice specific features. However, having a place to store all your fee schedules is very nice Cons I think the reporting capabilities of Rivet could be improved in regard to the fee analysis piece. Simpy showing a % of medicare by code and overall would be a huge improvement. Being able to pull out the report and share with clients at CPT specific detail would also be helpful Review Source LB Lynn B. Authorization Coordinator Medical Practice Used the software for: 6-12 months ### "Great Customer Service !!" July 23, 2020 4.0 I have had an excellent experience with Rivet Pros very easy for the user ! Also help is needed with an awesome chat feature ! Cons need to have contract to pull all benefits Review Source dJ dina J. patient financial counselor Medical Practice Used the software for: 6-12 months ### "quality product" July 6, 2020 5.0 great Pros estimate form is professional compared to what I was using- able to e-mail it to the pt-customer service is great Cons nothing really just when I have to enter the insurance and /or allowed amount for an insurance company-not very often Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.