# PBS Systems Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PBS Systems Software - reviews, pricing plans, popular comparisons to other Auto Dealer products and more. Source: https://www.capterra.com/p/2059/PBS-DMS --- # PBS Systems Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PBS Systems ## What is PBS Systems? Our comprehensive dealer software streamlines operations, strengthens customer relationships, and boosts profits. Join thousands of dealerships across North America who trust PBS Systems to help them thrive in the ever-changing automotive landscape. We're your partners in driving dealership success through innovative dealership management solutions. ## What is PBS Systems used for? [Auto Dealer](https://www.capterra.com/auto-dealer-software/)[Auto Dealer Accounting](https://www.capterra.com/auto-dealer-accounting-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PBS Systems?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pbssystems.com&name=PBS Systems) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PBS Systems 3.9 (10) VS. [4.9 (1,479)](https://www.capterra.com/p/71935/DealerCenter/reviews/) Starting Price Contact vendor Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (10) Ease Of Use 4.8 (2,363) Value For Money 3.3 (7) Value For Money 4.8 (2,206) Customer Service 3.8 (8) Customer Service 4.9 (2,185) ## PBS Systems alternatives [4.3 (608)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Carsforsale.com](https://www.capterra.com/p/178449/CarsForSale/) [4.6 (2,363)](https://www.capterra.com/p/178449/CarsForSale/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178449/CarsForSale/) [AutoManager](https://www.capterra.com/p/10010509/DeskManager/) [4.9 (238)](https://www.capterra.com/p/10010509/DeskManager/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10010509/DeskManager/) [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) [4.1 (207)](https://www.capterra.com/p/122988/CDK-Global/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/122988/CDK-Global/) [View all alternatives](https://www.capterra.com/p/2059/PBS-DMS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Database 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Sales Floor Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and monitor operations on the sales floor Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems PBS Systems 78 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Take, upload, and/or edit photos in a system (i.e. rotate, add lines/shapes, captions, etc.) Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Automatically create schedules based on business needs or employee availability and qualifications Compare and match accounting/financial records with corresponding bank statements Scan barcodes to ensure accurate pricing and label tracking For auto dealerships that operate using the "Buy Here, Pay Here" method Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Plan, pay and track business related expenses. Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization Financing arranged by the dealership For automotive/car dealerships Store, manage and track all forms in a centralized location Centralized accounting record which tracks all financial transactions Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Monitor the process of lease agreements Manage and support multiple locations For new car dealerships Manage and track customer orders for goods, investments, or any other purchases Track parts inventory levels and manage re-stocking Tracking, managing, and initiating the transfer of funds for overdue customer payments Manage employee salary processes, data, taxes, and records administration efficiently Track and manage the profit margin between the cost of a product and its selling price. Create, send, and track purchase orders and their statuses Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database Automated process of charging customers at regular intervals for repeated access or use of a product or service Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track and monitor operations on the sales floor An order generated by a seller to a customer, containing details about products or services Reports specific to sales analysis for trends and strategies Calculation of consumption tax imposed on the sale of goods/services Manage in-house automobile service department Manage the buying, selling, and holding of stocks Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period For used/pre-owned car dealerships Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.2 (10) 4.2 Based on 10 reviews ## Pricing Value for money 3.3 (7) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.3 (7) 3.3 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (8) 3.8 Based on 8 reviews ## User reviews Overall rating 3.9 Based on 10 reviews Filter by rating 5(5) 4(1) 3(2) 2(2) 1(0) Mentioned topic Sorted by most recent BW Barrie W. General Manager Automotive ### "PBS allows us to calculate vehicle payments, and incorporate service and parts with accounting" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 20, 2022 Pros PBS allows us to calculate new or used vehicle payments in the sales department. We can easily locate a customer record or find information on a vehicle using the stock number or last 6 of the VIN number. We can also submit credit applications through the built-in RouteOne link with relative ease. Cons With our DMS in the past, we had shortcuts to generate work orders or add regularly used service jobs or labour lines. PBS does not have any shortcuts so the work order write up process takes longer than expected. Switched from [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) DealerTrack was no longer being supported in Canada. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG rob g. Parts manager Automotive ### "PBS kills efficiency in the Fixed-OPS dept at point of sale" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 December 24, 2021 Overall experience has been a good one but there are some glaring deficiencies that make this DMS the wrong one for me. If you have a large fixed-Ops Dept, I would advise contacting Dealers that are on PBS directly and getting their take on it before signing a contract. I know PBS was less expensive than ADP/CDK when we signed on but I'm not convinced the trade-off was worth it. Pros Customer service, they always pick up the phone. They're not always helpful but they always pick up the phone. PBS seems to work well for the Sales Dept. Management functions and reporting are at your finger tips, easy to find and easy to use, we used ADP/CDK in the past and the PBS Management functions are much easier to use. Cons Very time consuming at point of sale in Fixed-Ops. It is like working with one arm tied behind your back, way too much mouse moving and clicking vs key board commands. When we first started using PBS, I remember feeling like we were 1 person short and I still feel like that today, 4.5 years later. If Parts and Service advisor efficiency was tracked the same way that our Service Tech efficiency is tracked and Dealer Principals/Managers could see what the lack of efficiency was costing, I don't think PBS would be in as many dealers. We used ADP/CDK before and we had complaints about that program as well but ADP/CDK is hands down faster and more efficient than PBS at the Service/Parts counters. PBS is much easier to use behind the scenes when it comes to reporting or Management functions but as a Parts Manager, I would choose a higher efficiency at my parts/service advisors desks 10 out of 10 times. PBS also kills efficiency in Shipping/receiving. It takes 3-4 times as long for my Shipper/receiver to receive freight with PBS than with ADP/CDK and as a result we find ourselves constantly behind with returns and other functions in our Shipping/Receiving Dept. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Bill C. General Manager Automotive ### "PBS is a very effective DMS System for Us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2021 Very effective, easy to teach and use. Pros You don't really need any or many other 'bolt-on' systems to manage your dealership effectively. One stop shop for all their modules! Vehicle Deal Mgmt, Dispatch, Vehicle Inspection Mgmt, Service Quotes(incl. parts avail. and pricing.) Tire Storage etc. I user can help influence the software enhancements....and see them implemented in a timely manner. Cons They haven't included Technician service pictures/video portal for customer/service advisors yet ...but I hear it is coming soon ! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Specalist Information Technology and Services ### "Just not a good company" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 6, 2019 Horrible. when looking into the company they have high turnover, their support is frustrated because they can't support you, and level 3 support will close the ticket even though the issue is not fixed to improve there own stats. Pros The features when they worked. the program has a lot of potential but needs more attention Cons The driver's license scanner does not check enough characters of the name. For instance if you had a customer called Mitch Howard the license when scanned would replace all the data of a current customer called Mitchelle Howardson. Thus the computer would think its the same person. When talking to support this was a use error and you need to manually change it. What's the point of the driver license scanner than? This informations is key for marketing and do you want to send the wrong info to the wrong person? All that needs to be changed is a couple of lines of code to check the whole name than just the first 4 or whatever they have it set to. Reasons for choosing PBS Systems It was the software that was available at the time of hire Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 16, 2019 Thank you for providing us with your honest feedback. We are very sorry that PBS hasn't lived up to your expectations. We set a high standard for ourselves and are disappointed that this standard was not met in your interaction with our software. The driver's license scanner hardware is operated using firmware, outside the DMS, and it sounds likely the firmware needs to be updated. This is a simple task for our I.T. Support Team. Our staff take great pride in their work; in fact, our Support Team was rated one of the highest ranked support departments nationally by HDI, the Association for Technical Support Professionals. We would greatly appreciate an opportunity to work with you to resolve your concerns. I highly encourage that you speak with our Technical Support Manager to discuss your specific concerns. Please email derrickn@pbssystems.com. Thank you and have a great day. Seamus Grant, Marketing Operations Manager, seamusg@pbssystems.com IM Igor M. Digital Marketing Manager Automotive ### "Not good for inventory management" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 May 13, 2019 Overall, it feels like "back into 90-s" :-) However, they do work on updating their software. One good thing is - very good support. Pros V10 update gives a bit of hope that the software will try to keep up with "today's" technology. That said, they do have a phone app for V10 users. Great support Cons RDP! Yes, it is remote desktop... in 2019 it is still desktop software :-) get ready to use VPN and RDP. Inventory management is horrible. VIN decoding, pretty much, gets everything wrong. When you ask them to send an inventory feed to your website, you will get literally 100% messed up feed. Ask them to customize it, and you will need to pay a fee of $ XXXX... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2019 Hi Igor, Thank you for taking the time to leave us a review. We truly appreciate your honest feedback. A member of our Product Marketing team will reach out to you in the near future to discuss your review. We would appreciate the opportunity to review some of your concerns and work with you to resolve them. In the meantime, please feel free to contact me directly if you have any questions or concerns. Seamus Grant Manager, Marketing Operations seamusg@pbssystems.com 1-800-665-6304 ext.823 AU Anonymous User Accounts Payable Specialist & Office Assistant Automotive ### "A Joke of a System " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 14, 2019 All automotive systems have their glitches but PBS seems to be the absolute worst. The system rarely works like it is intended to and to top it off customer service is horrible. If you have a issue get ready to sit on hold for an extended period of time to only be told "I will look into that for you" and not get a call back. It seems most days the staff in our office will try to figure the issue out to avoid having to deal with customer service. There use to be a survey sent after every call but apparently they didn't like what they were being told because they no longer send those out for every call, just select ones. Pros The fact it is windows based and if you know windows you can figure out how to correct things yourself. Cons Customer Service and inability to accurately answer questions about their own system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 15, 2019 Hello and thank you for taking the time to leave a review. We are sorry to hear that you have not had a great experience with our system. We take customer service very seriously and always strive to provide the best support we possibly can. We have sent a direct message to address your concerns. AU Anonymous User Service scheduler Automotive ### "pbs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 21, 2018 Pros very easy to use. switched over from cdk and this is very user friendly Cons some of the search functions I do not like a whole lot Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2018 Thank you for the review. AU Anonymous User Service scheduler Automotive ### "Very user Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2018 Pros Very user Friendly, simple to use. Easy to navigate and customer service is very helpful and quick when you need assistance. Cons I don't like that it is on its own remote screen, hard to use with only one computer screen if you have to use other programs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LG Lisa G. Office Manager ### "This is an awesome system! So easy to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 11, 2017 Pros This is probably one of the easiest systems to use for a DMS that I have come across in my whole career. Cons The transition from the previous system. This probably has more to do with personnel than the system itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Janice L. Automotive ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 3, 2016 This program is easy to learn to use on your own and the help section gives great step by step help. Pros Great to track sales Cons the process to use offsite is a little long but understandable to keep it secure Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/2059/PBS-DMS/reviews/) Popular comparisons [CDK Global vs PBS Systems](https://www.capterra.com/compare/2059-122988/PBS-DMS-vs-CDK-Global)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)