--- title: "PBS Systems Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PBS Systems Software - reviews, pricing plans, popular comparisons to other Auto Dealer products and more." source_url: "https://www.capterra.com/p/2059/PBS-DMS/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # PBS Systems Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PBS Systems ## What is PBS Systems? Our comprehensive dealer software streamlines operations, strengthens customer relationships, and boosts profits. Join thousands of dealerships across North America who trust PBS Systems to help them thrive in the ever-changing automotive landscape. We're your partners in driving dealership success through innovative dealership management solutions. ## What is PBS Systems used for? [Auto Dealer](https://www.capterra.com/auto-dealer-software/)[Auto Dealer Accounting](https://www.capterra.com/auto-dealer-accounting-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PBS Systems?[Manage this product listing](https://www.g2.com/products/pbs-systems/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PBS Systems 3.9 (11) VS. [4.5 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price Contact vendor Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (11) Ease Of Use 4.4 (4,394) Value For Money 3.5 (8) Value For Money 4.3 (3,522) Customer Service 3.9 (9) Customer Service 4.4 (3,532) ## PBS Systems alternatives [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/2059/PBS-DMS/alternatives/) ## FAQs about PBS Systems Overview ### Which roles and teams benefit most from PBS Systems? PBS Systems is most used by dealership general managers, service schedulers, parts managers, and office teams that coordinate daily operations. Service and parts staff manage appointments, repair workflows, and inventory activity, while accounting and office personnel handle payable records. Marketing managers use customer and dealership data to support campaign planning and outreach. Answer based on 10 reviews Overview ### What company size and specific industries is PBS Systems built for? PBS Systems is designed for auto groups of every size, including large enterprises and small dealerships in the automotive industry. It suits businesses that need support for dealership operations, with a focus on improving efficiency, supporting growth, and maintaining stability across different organizational sizes. Features and Usability ### What are the key features of PBS Systems? PBS Systems offers accounting and general ledger tools, inventory tracking, invoice management, and payment collection for automotive dealerships. It also includes appointment management, task management, CRM features such as lead management and customer history, plus reporting, real-time analytics, document storage, and third-party integrations. Getting Started and Support ### What training and onboarding options does PBS Systems offer? PBS Systems provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online sessions support guided setup, webinars cover scheduled instruction, documentation offers written reference material, and videos provide self-paced learning. Getting Started and Support ### What customer support options does PBS Systems offer? PBS Systems provides email/help desk, a knowledge base, and phone support. No reviewer feedback is available to assess response times or support quality, so the available channels can only be described directly from the catalog data. ## Features AI summary Based on 1,696 Auto Dealer reviews Capterra data shows that buyers of auto dealer software rank the following features as their top priorities: - **Reporting & Statistics** (**71%** of reviewers rated this feature as critical) - **Inventory Management** (**53%**) - **Customer Database** (**64%**) PBS Systems supports all three features that reviewers identify as most important: **Reporting & Statistics**, **Inventory Management**, and **Customer Database**. Together, these capabilities help businesses track dealership performance, manage vehicle stock more effectively, and maintain accurate customer records, allowing teams to make informed decisions and deliver better service across sales and operations. Campaign Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Database 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Customizable Reports 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports Email Marketing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Lead Qualification 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors Sales Floor Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and monitor operations on the sales floor PBS Systems 81 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Add & Edit Photos: Take, upload, and/or edit photos in a system (i.e. rotate, add lines/shapes, captions, etc.) - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Buy Here, Pay Here: For auto dealerships that operate using the "Buy Here, Pay Here" method - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Expense Management: Plan, pay and track business related expenses. - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financing Management: Financing arranged by the dealership - For Automotive Dealerships: For automotive/car dealerships - Forms Management: Store, manage and track all forms in a centralized location - General Ledger: Centralized accounting record which tracks all financial transactions - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lease Tracking: Monitor the process of lease agreements - Multi-Location: Manage and support multiple locations - New Car Dealer: For new car dealerships - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Floor Management: Track and monitor operations on the sales floor - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Service Department: Manage in-house automobile service department - Stock Management: Manage the buying, selling, and holding of stocks - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Used Car Dealer: For used/pre-owned car dealerships - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - VIN Lookup: Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.1 (11) 4.1 Based on 11 reviews ## Pricing Value for money 3.5 (8) ### Starting price Free trial not available Value for money 3.5 (8) 3.5 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (9) 3.9 Based on 9 reviews ## User reviews Overall rating 3.9 Based on 11 reviews Filter by rating Counts reflect reviews available in this feed. 5(5) 4(2) 3(2) 2(2) 1(0) Mentioned topic Recent reviews first, then most helpful MM Marketing Manager Marketing Manager Used the software for: 3-5 years ### "Reliable and User-Friendly System with Room to Modernize" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 28, 2026 Overall, my experience with PBS Systems has been very positive. It’s a reliable and user-friendly platform that has supported our operations for many years. The familiarity of the system makes it easy for our team to use efficiently, and ongoing improvements—especially with integrations into other software—have made it even more valuable over time. While it may lag slightly behind newer CRM systems in terms of technology and innovation, it still performs well for our needs. Combined with excellent customer service, PBS Systems continues to be a dependable and effective solution for our business. Pros What I liked most about PBS Systems is how reliable and user-friendly it is, especially given how long we’ve been using it. It’s a system that feels familiar and easy to navigate, which makes day-to-day operations smooth and efficient. Over time, it has continued to improve—particularly with integrations into other software we use, which has made workflows more connected and streamlined. I also really appreciate the customer service; the support team is responsive, knowledgeable, and genuinely helpful when issues come up. Cons What I liked least about PBS Systems is that it feels a bit behind compared to more modern CRM platforms, especially in terms of technology and overall innovation. While it’s very functional, some features and the interface don’t feel as up-to-date or as flexible as newer systems on the market. This can make certain processes less efficient than they could be with more advanced tools. SS Service scheduler Service scheduler Used the software for: Less than 1 year ### "pbs" 5.0 August 22, 2018 Pros very easy to use. switched over from cdk and this is very user friendly Cons some of the search functions I do not like a whole lot Barrie W. General Manager Used the software for: 3-5 years ### "PBS allows us to calculate vehicle payments, and incorporate service and parts with accounting" 5.0 January 21, 2022 Pros PBS allows us to calculate new or used vehicle payments in the sales department. We can easily locate a customer record or find information on a vehicle using the stock number or last 6 of the VIN number. We can also submit credit applications through the built-in RouteOne link with relative ease. Cons With our DMS in the past, we had shortcuts to generate work orders or add regularly used service jobs or labour lines. PBS does not have any shortcuts so the work order write up process takes longer than expected. PM Parts manager Parts manager Used the software for: 3-5 years ### "PBS kills efficiency in the Fixed-OPS dept at point of sale" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 December 27, 2021 Overall experience has been a good one but there are some glaring deficiencies that make this DMS the wrong one for me. If you have a large fixed-Ops Dept, I would advise contacting Dealers that are on PBS directly and getting their take on it before signing a contract. I know PBS was less expensive than ADP/CDK when we signed on but I'm not convinced the trade-off was worth it. Pros Customer service, they always pick up the phone. They're not always helpful but they always pick up the phone. PBS seems to work well for the Sales Dept. Management functions and reporting are at your finger tips, easy to find and easy to use, we used ADP/CDK in the past and the PBS Management functions are much easier to use. Cons Very time consuming at point of sale in Fixed-Ops. It is like working with one arm tied behind your back, way too much mouse moving and clicking vs key board commands. When we first started using PBS, I remember feeling like we were 1 person short and I still feel like that today, 4.5 years later. If Parts and Service advisor efficiency was tracked the same way that our Service Tech efficiency is tracked and Dealer Principals/Managers could see what the lack of efficiency was costing, I don't think PBS would be in as many dealers. We used ADP/CDK before and we had complaints about that program as well but ADP/CDK is hands down faster and more efficient than PBS at the Service/Parts counters. PBS is much easier to use behind the scenes when it comes to reporting or Management functions but as a Parts Manager, I would choose a higher efficiency at my parts/service advisors desks 10 out of 10 times. PBS also kills efficiency in Shipping/receiving. It takes 3-4 times as long for my Shipper/receiver to receive freight with PBS than with ADP/CDK and as a result we find ourselves constantly behind with returns and other functions in our Shipping/Receiving Dept. GM General Manager General Manager Used the software for: 3-5 years ### "PBS is a very effective DMS System for Us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2021 Very effective, easy to teach and use. Pros You don't really need any or many other 'bolt-on' systems to manage your dealership effectively. One stop shop for all their modules! Vehicle Deal Mgmt, Dispatch, Vehicle Inspection Mgmt, Service Quotes(incl. parts avail. and pricing.) Tire Storage etc. I user can help influence the software enhancements....and see them implemented in a timely manner. Cons They haven't included Technician service pictures/video portal for customer/service advisors yet ...but I hear it is coming soon ! MS Marketing Specalist Marketing Specalist Used the software for: Less than 1 year ### "Just not a good company" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 10, 2019 Horrible. when looking into the company they have high turnover, their support is frustrated because they can't support you, and level 3 support will close the ticket even though the issue is not fixed to improve there own stats. Pros The features when they worked. the program has a lot of potential but needs more attention Cons The driver's license scanner does not check enough characters of the name. For instance if you had a customer called Mitch Howard the license when scanned would replace all the data of a current customer called Mitchelle Howardson. Thus the computer would think its the same person. When talking to support this was a use error and you need to manually change it. What's the point of the driver license scanner than? This informations is key for marketing and do you want to send the wrong info to the wrong person? All that needs to be changed is a couple of lines of code to check the whole name than just the first 4 or whatever they have it set to. AP Accounts Payable Specialist & Office Assistant Accounts Payable Specialist & Office Assistant Used the software for: 3-5 years ### "A Joke of a System " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 15, 2019 All automotive systems have their glitches but PBS seems to be the absolute worst. The system rarely works like it is intended to and to top it off customer service is horrible. If you have a issue get ready to sit on hold for an extended period of time to only be told "I will look into that for you" and not get a call back. It seems most days the staff in our office will try to figure the issue out to avoid having to deal with customer service. There use to be a survey sent after every call but apparently they didn't like what they were being told because they no longer send those out for every call, just select ones. Pros The fact it is windows based and if you know windows you can figure out how to correct things yourself. Cons Customer Service and inability to accurately answer questions about their own system DM Digital Marketing Manager Digital Marketing Manager Used the software for: 1-3 years ### "Not good for inventory management" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 May 14, 2019 Overall, it feels like "back into 90-s" :-) However, they do work on updating their software. One good thing is - very good support. Pros V10 update gives a bit of hope that the software will try to keep up with "today's" technology. That said, they do have a phone app for V10 users. Great support Cons RDP! Yes, it is remote desktop... in 2019 it is still desktop software :-) get ready to use VPN and RDP. Inventory management is horrible. VIN decoding, pretty much, gets everything wrong. When you ask them to send an inventory feed to your website, you will get literally 100% messed up feed. Ask them to customize it, and you will need to pay a fee of $ XXXX... RE Reviewer Used the software for: 3-5 years ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 17, 2017 This program is easy to learn to use on your own and the help section gives great step by step help. Pros Great to track sales Cons the process to use offsite is a little long but understandable to keep it secure SS Service scheduler Service scheduler Used the software for: Less than 1 year ### "Very user Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2018 Pros Very user Friendly, simple to use. Easy to navigate and customer service is very helpful and quick when you need assistance. Cons I don't like that it is on its own remote screen, hard to use with only one computer screen if you have to use other programs [View all Reviews](https://www.capterra.com/p/2059/PBS-DMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [CDK Global vs PBS Systems](https://www.capterra.com/compare/2059-122988/PBS-DMS-vs-CDK-Global)