# PBS Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PBS Systems the right Auto Dealer solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2059/PBS-DMS/reviews --- PBS Systems 3.9 (11) [View alternatives](https://www.capterra.com/p/2059/PBS-DMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PBS Systems Ease of use 4.0 Customer Service 3.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Service scheduler Automotive Used the software for: 6-12 months ### "pbs" August 21, 2018 5.0 Pros very easy to use. switched over from cdk and this is very user friendly Cons some of the search functions I do not like a whole lot Review Source Response from PBS Systems August 22, 2018 Thank you for the review. BW Barrie W. General Manager Automotive Used the software for: 2+ years ### "PBS allows us to calculate vehicle payments, and incorporate service and parts with accounting" January 20, 2022 5.0 Pros PBS allows us to calculate new or used vehicle payments in the sales department. We can easily locate a customer record or find information on a vehicle using the stock number or last 6 of the VIN number. We can also submit credit applications through the built-in RouteOne link with relative ease. Cons With our DMS in the past, we had shortcuts to generate work orders or add regularly used service jobs or labour lines. PBS does not have any shortcuts so the work order write up process takes longer than expected. Switched from [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) DealerTrack was no longer being supported in Canada. Review Source CB Christine B. Marketing Manager Automotive Used the software for: 2+ years ### "Reliable and User-Friendly System with Room to Modernize" April 27, 2026 4.0 Overall, my experience with PBS Systems has been very positive. It’s a reliable and user-friendly platform that has supported our operations for many years. The familiarity of the system makes it easy for our team to use efficiently, and ongoing improvements—especially with integrations into other software—have made it even more valuable over time. While it may lag slightly behind newer CRM systems in terms of technology and innovation, it still performs well for our needs. Combined with excellent customer service, PBS Systems continues to be a dependable and effective solution for our business. Pros What I liked most about PBS Systems is how reliable and user-friendly it is, especially given how long we’ve been using it. It’s a system that feels familiar and easy to navigate, which makes day-to-day operations smooth and efficient. Over time, it has continued to improve—particularly with integrations into other software we use, which has made workflows more connected and streamlined. I also really appreciate the customer service; the support team is responsive, knowledgeable, and genuinely helpful when issues come up. Cons What I liked least about PBS Systems is that it feels a bit behind compared to more modern CRM platforms, especially in terms of technology and overall innovation. While it’s very functional, some features and the interface don’t feel as up-to-date or as flexible as newer systems on the market. This can make certain processes less efficient than they could be with more advanced tools. Review Source rG rob G. Parts manager Automotive Used the software for: 2+ years ### "PBS kills efficiency in the Fixed-OPS dept at point of sale" December 24, 2021 3.0 Overall experience has been a good one but there are some glaring deficiencies that make this DMS the wrong one for me. If you have a large fixed-Ops Dept, I would advise contacting Dealers that are on PBS directly and getting their take on it before signing a contract. I know PBS was less expensive than ADP/CDK when we signed on but I'm not convinced the trade-off was worth it. Pros Customer service, they always pick up the phone. They're not always helpful but they always pick up the phone. PBS seems to work well for the Sales Dept. Management functions and reporting are at your finger tips, easy to find and easy to use, we used ADP/CDK in the past and the PBS Management functions are much easier to use. Cons Very time consuming at point of sale in Fixed-Ops. It is like working with one arm tied behind your back, way too much mouse moving and clicking vs key board commands. When we first started using PBS, I remember feeling like we were 1 person short and I still feel like that today, 4.5 years later. If Parts and Service advisor efficiency was tracked the same way that our Service Tech efficiency is tracked and Dealer Principals/Managers could see what the lack of efficiency was costing, I don't think PBS would be in as many dealers. We used ADP/CDK before and we had complaints about that program as well but ADP/CDK is hands down faster and more efficient than PBS at the Service/Parts counters. PBS is much easier to use behind the scenes when it comes to reporting or Management functions but as a Parts Manager, I would choose a higher efficiency at my parts/service advisors desks 10 out of 10 times. PBS also kills efficiency in Shipping/receiving. It takes 3-4 times as long for my Shipper/receiver to receive freight with PBS than with ADP/CDK and as a result we find ourselves constantly behind with returns and other functions in our Shipping/Receiving Dept. Review Source BC Bill C. General Manager Automotive Used the software for: 2+ years ### "PBS is a very effective DMS System for Us" October 21, 2021 5.0 Very effective, easy to teach and use. Pros You don't really need any or many other 'bolt-on' systems to manage your dealership effectively. One stop shop for all their modules! Vehicle Deal Mgmt, Dispatch, Vehicle Inspection Mgmt, Service Quotes(incl. parts avail. and pricing.) Tire Storage etc. I user can help influence the software enhancements....and see them implemented in a timely manner. Cons They haven't included Technician service pictures/video portal for customer/service advisors yet ...but I hear it is coming soon ! Review Source VR Verified Reviewer Marketing Specalist Information Technology and Services Used the software for: 6-12 months ### "Just not a good company" September 6, 2019 2.0 Horrible. when looking into the company they have high turnover, their support is frustrated because they can't support you, and level 3 support will close the ticket even though the issue is not fixed to improve there own stats. Pros The features when they worked. the program has a lot of potential but needs more attention Cons The driver's license scanner does not check enough characters of the name. For instance if you had a customer called Mitch Howard the license when scanned would replace all the data of a current customer called Mitchelle Howardson. Thus the computer would think its the same person. When talking to support this was a use error and you need to manually change it. What's the point of the driver license scanner than? This informations is key for marketing and do you want to send the wrong info to the wrong person? All that needs to be changed is a couple of lines of code to check the whole name than just the first 4 or whatever they have it set to. Reason for choosing PBS Systems It was the software that was available at the time of hire Review Source Response from PBS Systems September 16, 2019 Thank you for providing us with your honest feedback. We are very sorry that PBS hasn't lived up to your expectations. We set a high standard for ourselves and are disappointed that this standard was not met in your interaction with our software. The driver's license scanner hardware is operated using firmware, outside the DMS, and it sounds likely the firmware needs to be updated. This is a simple task for our I.T. Support Team. Our staff take great pride in their work; in fact, our Support Team was rated one of the highest ranked support departments nationally by HDI, the Association for Technical Support Professionals. We would greatly appreciate an opportunity to work with you to resolve your concerns. I highly encourage that you speak with our Technical Support Manager to discuss your specific concerns. Please email derrickn@pbssystems.com. Thank you and have a great day. Seamus Grant, Marketing Operations Manager, seamusg@pbssystems.com VR Verified Reviewer Accounts Payable Specialist & Office Assistant Automotive Used the software for: 2+ years ### "A Joke of a System " February 14, 2019 3.0 All automotive systems have their glitches but PBS seems to be the absolute worst. The system rarely works like it is intended to and to top it off customer service is horrible. If you have a issue get ready to sit on hold for an extended period of time to only be told "I will look into that for you" and not get a call back. It seems most days the staff in our office will try to figure the issue out to avoid having to deal with customer service. There use to be a survey sent after every call but apparently they didn't like what they were being told because they no longer send those out for every call, just select ones. Pros The fact it is windows based and if you know windows you can figure out how to correct things yourself. Cons Customer Service and inability to accurately answer questions about their own system Review Source Response from PBS Systems February 15, 2019 Hello and thank you for taking the time to leave a review. We are sorry to hear that you have not had a great experience with our system. We take customer service very seriously and always strive to provide the best support we possibly can. We have sent a direct message to address your concerns. IM Igor M. Digital Marketing Manager Automotive Used the software for: 1-2 years ### "Not good for inventory management" May 13, 2019 2.0 Overall, it feels like "back into 90-s" :-) However, they do work on updating their software. One good thing is - very good support. Pros V10 update gives a bit of hope that the software will try to keep up with "today's" technology. That said, they do have a phone app for V10 users. Great support Cons RDP! Yes, it is remote desktop... in 2019 it is still desktop software :-) get ready to use VPN and RDP. Inventory management is horrible. VIN decoding, pretty much, gets everything wrong. When you ask them to send an inventory feed to your website, you will get literally 100% messed up feed. Ask them to customize it, and you will need to pay a fee of $ XXXX... Review Source Response from PBS Systems May 15, 2019 Hi Igor, Thank you for taking the time to leave us a review. We truly appreciate your honest feedback. A member of our Product Marketing team will reach out to you in the near future to discuss your review. We would appreciate the opportunity to review some of your concerns and work with you to resolve them. In the meantime, please feel free to contact me directly if you have any questions or concerns. Seamus Grant Manager, Marketing Operations seamusg@pbssystems.com 1-800-665-6304 ext.823 JL Janice L. Automotive Used the software for: 2+ years ### "Easy to use" November 3, 2016 4.0 This program is easy to learn to use on your own and the help section gives great step by step help. Pros Great to track sales Cons the process to use offsite is a little long but understandable to keep it secure Review Source VR Verified Reviewer Service scheduler Automotive Used the software for: Less than 6 months ### "Very user Friendly" February 8, 2018 5.0 Pros Very user Friendly, simple to use. Easy to navigate and customer service is very helpful and quick when you need assistance. Cons I don't like that it is on its own remote screen, hard to use with only one computer screen if you have to use other programs Review Source LG Lisa G. Office Manager Used the software for: 1-2 years ### "This is an awesome system! So easy to use!" August 11, 2017 5.0 Pros This is probably one of the easiest systems to use for a DMS that I have come across in my whole career. Cons The transition from the previous system. This probably has more to do with personnel than the system itself. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.