--- title: "20X Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 20X Software - reviews, pricing plans, popular comparisons to other Nurse Scheduling products and more." source_url: "https://www.capterra.com/p/205920/20X/" page_type: "product" language: "en" --- # 20X Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) 20X ## What is 20X? 20X is a Nursing & Care Worker Management CRM specifically created for nursing agencies. ## What is 20X used for? [Nurse Scheduling](https://www.capterra.com/nurse-scheduling-software/)[Staffing Agency](https://www.capterra.com/staffing-agency-software/)[Healthcare CRM](https://www.capterra.com/healthcare-crm-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 20X?[Manage this product listing](https://www.g2.com/products/20x/claim_requests/new?auto=true) ## 20X Overview Updated September 2026 AI summary 20X is a workforce management platform designed for agencies handling nurse staffing and healthcare personnel. It combines online scheduling, shift management, and mobile access to help organizations coordinate staff coverage and respond to changing needs. With features for time tracking, payroll, recruitment, and compliance, 20X supports both operational workflows and agency-specific requirements across multiple deployment options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 20X 4.4 (7) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (7) Ease Of Use 4.7 (723) Value For Money 4.4 (7) Value For Money 4.5 (409) Customer Service 4.9 (7) Customer Service 4.6 (491) ## 20X alternatives [4.2 (68)](https://www.capterra.com/p/90628/QGenda/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [ShiftWizard](https://www.capterra.com/p/178376/ShiftWizard/) [4.4 (723)](https://www.capterra.com/p/178376/ShiftWizard/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178376/ShiftWizard/) [Humanity Schedule](https://www.capterra.com/p/248404/Humanity/) [4.3 (379)](https://www.capterra.com/p/248404/Humanity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/248404/Humanity/) [Evolia](https://www.capterra.com/p/178245/Evolia/) [4.4 (95)](https://www.capterra.com/p/178245/Evolia/reviews/) Starting price $3.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178245/Evolia/) [View all alternatives](https://www.capterra.com/p/205920/20X/alternatives/) ## FAQs about 20X Overview ### What company size and specific industries is 20X built for? 20X is designed for nursing and care agencies, nurse supply agencies, and temporary staffing agencies. It is suited to businesses in healthcare staffing and temporary workforce services that need software built for agency operations. Features and Usability ### What are the key features of 20X? 20X offers applicant tracking, candidate management, and recruitment management for hiring workflows, plus employee scheduling, shift swapping, time & attendance, and time off requests for workforce operations. It also includes billing & invoicing, payroll management, reporting & statistics, document management, and compliance management. Getting Started and Support ### What training and onboarding options does 20X offer? 20X provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for learning features and setup steps. Getting Started and Support ### What customer support options does 20X offer? 20X provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support is available here, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the provided catalog data. ## Features AI summary Based on 312 Nurse Scheduling reviews Capterra data shows that buyers of nurse scheduling software rank the following features as their top priorities: - **Online Scheduling** (**65%** of reviewers rated this feature as critical) - **Shift Scheduling** (**62%**) - **Mobile Access** (**59%**) 20X supports all three features that reviewers rate most highly: **Online Scheduling**, **Shift Scheduling**, and **Mobile Access**. Together, these capabilities help healthcare teams manage schedules online, assign and adjust shifts more efficiently, and stay connected from mobile devices, allowing teams to respond faster to staffing needs and keep coverage on track. Mobile Access 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Employee Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Candidate Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Build, track, and maintain relationships with candidates Calendar Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar For Staffing Agencies 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Software addresses specific needs of staffing agencies Job Requisition 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Request a new hire, explain the need, and determine available budget 20X 81 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessments: Includes assessments to gauge the performance of individual students on learning activities. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Candidate Management: Build, track, and maintain relationships with candidates - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - For Healthcare: Software designed for the healthcare industry - For Staffing Agencies: Software addresses specific needs of staffing agencies - Forms Management: Store, manage and track all forms in a centralized location - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Job Board: Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences - Job Posting: Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) - Job Requisition: Request a new hire, explain the need, and determine available budget - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Forecasting: Predict labor requirements based on past and present data/trends - Labor Management: Manage the attendance, schedule, and payroll of the labor workforce - Medical History Records: Records of patients' medical history - Messaging/Shift Dispatching: Communicate via cell phone, text, or e-mail messages in real-time to fill gaps and ensure proper coverage. - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Scheduling: Track and organize online shifts - Overtime Calculation: Manage and record overtime hours for hourly employees - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Physician Management: Track and organize physician schedules and pertinent information - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shift Scheduling: Schedule shifts via online calendars and available employees - Shift Swapping: Managing and trading shift details between employees - Sick Leave Tracking: Track and manage sick leave time - Skills Tracking: Track employee skills, competencies, training & qualifications - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Recruiting: Process of recruiting candidates through social media platforms such as LinkedIn, Facebook, Twitter and more - Status Tracking: Track the status over time for a request, process, asset, or transaction - Talent Acquisition: Recruiting, tracking, and interviewing candidates and onboarding/training new employees - Temporary Staffing: Software addresses specific issues of agencies that provide temporary workforce to their clients - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Requests: Tools that allow employees to request/schedule time off - Timesheet Management: Track the amount of time spent on a job or task - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (7) 4.6 Based on 7 reviews ## Pricing Value for money 4.4 (7) ### Starting price Free trial not available Value for money 4.4 (7) 4.4 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.4 Based on 7 reviews Filter by rating 5(4) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JP Janki P. Remote IT specialist Health, Wellness and Fitness ### "Great CRM with Excellent Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2025 Great Experience and Service. The interface is clean and intuitive. It’s easy to access, update, and manage records in real time. Pros Outstanding! The support team is quick to respond and genuinely helpful. They made the onboarding process smooth and continue to provide exceptional assistance. Cons Sometimes the system can feel a bit slow when handling large amounts of data, and a few features could be more customizable. However, the support team is always quick to help, so it hasn’t been a big issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Rajvi S. Company Director Staffing and Recruiting ### "Onboarding and Compliance Checks " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 17, 2025 Our experience of using 20x has been positive. The support that was available throughout using the portal made a huge difference. Pros The dedicated staff team who were available for support round the clock. This made a difference especially whilst the portal was being developed. It's easy to navigate once you have had the training and the team are always there to help. Especially Pavi & Vincy. Cons There wasn't anything that I could fault. Though the app was being developed at the time we joined, it offered more than what we needed at the time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LG lingareddy G. director Staffing and Recruiting ### "excellent team " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2025 all appp features are very good, no company will respond in minutes Pros we are using this software from years, all the features are amazing and all about the support, i mainlly feel the support is excellent and very good Cons all staff are very good trained and respond within minuts, these people are amazing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MJ Manisha Jain R. Manager Hospital & Health Care ### "Essential Workforce Tool for Healthcare Agencies" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 21, 2025 Pros The software has been a game-changer for our healthcare agency, streamlining workforce management, ensuring compliance, and improving overall efficiency. Its user-friendly design, seamless integration with other systems, and scalability make it an ideal solution for agencies of any size. The reporting tools simplify meeting regulatory requirements, while the responsive support team ensures we can focus on delivering quality healthcare services. It's a reliable and valuable asset for optimizing operations. Cons Upcoming features will add benefit in smoother communication Switched from [itris](https://www.capterra.com/p/157249/itris/) To Improve Recruitment Efficiency and Streamline Processes Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KR Khawar R. Director Hospitality ### "Very good experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2024 very happy, i have enjoyed working with the team closely Pros the team is every so helpful and they always do as you need them too Cons some of the issues like the pound sign and things should already be there for a uk company Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Salman S. MD Hospital & Health Care ### "Recomended " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2024 Overall experience with 20X so far is Good. Pros User Friendly, very efficient for compliance & Recruitment, also good for auditing purposes in healthcare recruitment sector. Cons Can't complaint anything. We are still exploring further options within the 20X but I think team is really helpful to make any changes if require Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EB Emanuel B. Recruitment Consultant Mental Health Care ### "Good Recruitment Software " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 October 10, 2024 Overall we have been happy with the software, although we are not using it's full capabilities and features. Pros It is very good for for initial shortlisting stage, and for collecting staff documents and trainings. Good for keeping up with compliance for staff. Cons There are no training videos so we can learn the software in our own time. Some of the features are not user friendly, not easy to use with training. Alternatives considered [Namely](https://www.capterra.com/p/143606/Namely/) Reasons for choosing 20X The alternative software was not listed in the above list (Roundsys). We use both software, 20x mostly for recruitment and other for shifts scheduling Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.