# Next Order Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Next Order Software - reviews, pricing plans, popular comparisons to other Food Delivery products and more.

Source: https://www.capterra.com/p/205996/Next-Order

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# 

 Next Order Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Next Order

## What is Next Order?

Next Order is restaurant point-of-sale software that integrates online ordering, table management, customer relationship management, and payment processing into a unified platform. The software aims to streamline restaurant operations by managing orders across dine-in, takeout, delivery, and online channels. Key capabilities include driver dispatch and tracking, reservations and waitlist management, kitchen display systems, reporting tools, and third-party integrations.

## What is Next Order used for?

[Food Delivery](https://www.capterra.com/food-delivery-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$79

Flat Rate, Per Month

Free trial  
available

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Do you work for Next Order?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.nextorder.com.au&name=Next Order)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Next Order

2.6 (5)

VS.

[4.7 (96)](https://www.capterra.com/p/10002488/Owner/reviews/)

Starting Price

$79

Flat Rate, Per Month

Starting Price

$499

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

2.8 (5)

Ease Of Use

4.7 (566)

Value For Money

2.4 (5)

Value For Money

4.4 (465)

Customer Service

2.6 (5)

Customer Service

4.6 (496)

## Next Order alternatives

[4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/)

Starting price

$69.00

Per User, Per Month

[4.1 (76)](https://www.capterra.com/p/122189/HungerRush360/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[Restroworks](https://www.capterra.com/p/142877/Restroworks/)

[4.9 (566)](https://www.capterra.com/p/142877/Restroworks/reviews/)

Starting price

$200.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/142877/Restroworks/)

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[4.6 (3,018)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[View all alternatives](https://www.capterra.com/p/205996/Next-Order/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Kitchen/Menu Management

2.0 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Allows users to view inventory and build a menu that's appropriate

Live Tracking

1.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Allow customers to track their order and keep them updated when the status changes.

Mobile Access

2.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Online Ordering

2.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Tracks and processes online orders

Order Management

1.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Manage and track customer orders for goods, investments, or any other purchases

Reporting/Analytics

1.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Next Order 24 features

Manage order deliveries until they are received by the customers

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Electronically collect payments for goods or services

Dispatch food deliveries

Serves restaurants

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Allows users to view inventory and build a menu that's appropriate

Allow customers to track their order and keep them updated when the status changes.

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Create and edit a list of food/beverage items

Access software remotely via mobile devices

Tracks and processes online orders

Accept and process online payment transactions

Manage and track customer orders for goods, investments, or any other purchases

Track orders throughout the fulfillment process

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Integrates with point of sale (POS) systems

View and track pertinent metrics to find patterns and gain insights from data

Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants

Plan daily routes to optimize employee scheduling and provide directions

Reports specific to sales analysis for trends and strategies

Assign waitstaff and coordinate the table services

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

3.0 (5)

3.0

Based on 5 reviews

## Pricing

Value for money

2.4 (5)

Free Trial

Starter

$79.00

Flat Rate,Per Month

Value for money

2.4 (5)

2.4

Based on 5 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

2.6 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.6 (5)

2.6

Based on 5 reviews

## User reviews

Overall rating

2.6

Based on 5 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(3)

Mentioned topic

Sorted by most recent

SN

Shaamir N.

Director

Food & Beverages

### "Sunday In Canberra Cafe Review for Next Order"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 13, 2024

Overall, the experience has been very productive. We've been using it for over two months and so far everything has worked smoothly. The management portal is easy to use and making changes is simple. The efficiencies Next Order has introduced have been instrumental in reducing costs and increasing sales thereby generating greater profits.

Pros

Next Order is a complete and holistic platform that integrates and encompasses a variety of features and services that are required in the hospitality industry. We are a busy cafe based in Canberra, Australia that gets traffic in-house and online. One of main benefits that we reap from Next Order is that we can just use one tablet to accept orders from Uber and Menulog. This helps us get rid of a lot of clutter and frees up space for vital operations. Next Order also includes QR codes for table ordering reducing the burden on our staff members. Additionally, also included are delivery and pick-up orders through the website which has led to increased traffic for our cafe. The sales reports are detailed and easy to pull up, these help us make informed decisions about the menu and any changes we want to make. The table layout provided within the POS is a great help, we can look up orders in process easily and don't need to enter the table number manually like we used to with our previous platform. Next Order provided us with a two terminal license at the cost of one. This allows us to efficiently manage order throughout the day with minimal burden on the staff. These features have also allowed us to cut down on staffed hours, reducing our costs and increasing profitability of the cafe. We haven't used some of the more advanced features yet as we have been using Next Order for a little over two months but I am certain they will add great value to our business.

Cons

At the moment, there isn't much to dislike. I'd say the implementation process takes a bit of time and needs the involvement of management to provide input. But the result is great so that's something I could overlook.

Switched from

[MobiPOS](https://www.capterra.com/p/174517/MobiPOS-Point-of-Sale/)

Mobi was limited in functionality with additional purchases. Next Order gave us greater functionality at a lower cost.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Reasons for choosing Next Order

Square was proving to be much more expensive and the implementation was about double that of Next Order.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KA

Kris A.

Owner

Food & Beverages

### "Do not use next order"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 7, 2023

Would not use again. If I hadn't paid for the year I would not still be using them. I know they won't refund me my money as it's hard to get my weekly online payments let alone a refund for a serive that they promised to provide but have not provided T all. So why bother. Save your money and go esel where.

Pros

I got sold the world and they have not delivered me Tasmania let alone the hole of Australia. Steer clear of this business as they will take your money and not provide you with the service they offer.

Cons

Well first off my system was ment to go live on a date and it took them e extra days after 2 weeks to go live. They also changed the domain so people could not find the Web page and than could not fix the issue for 4 weeks. The also never told me it would take upto a 6day period to recive my online payments which usto to online take 2 days. They sell you the world and don't deliver. I have asked to speak to the \[sensitive content hidden\] like I was told in the sales pitch I could for over 4 months and keep getting told we are passing on your details and he will call you shortly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MP

Merryn P.

Co-founder

Food & Beverages

### "ACCC report lodged - Next Order cannot be trusted - avoid "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 3, 2023

I actually wish I could leave a -10 star review for this company, as the experience has been a nightmare. We were lured to the company on the promise of a better e-commerce and POS system, which couldn't be further from the truth. The sales team were warm and friendly - promising to look into things, but it actually didn't happen. When I had concerns about switching to NextOrder, and asked for a meeting with the Founders, I was given the run-around. The customer success managers had the tendency to say what you wanted to hear and handball or ghost. Firstly, the customer success team sent out a second-hand Samsung Galaxy tablet, which was locked and unable to be reset. We needed to purchase a new tablet ourselves a day before we were due to launch, with the promise of a reimbursement in our monthly fees. When we decided to transition back to our previous software provider, the team ghosted us, not responding to messages about the reimbursement of the tablet. Lastly, even after we asked to cancel our service, we were charged website subscription fees not once, twice! This was completely unacceptable, so an ACCC report was lodged. NextOrder promised the world and under-delivered. If you're looking to switch to this company, don't. They can't be trusted.

Pros

The ready for pick up notification and driver tracking was useful. That’s all though. Avoid this company!

Cons

We were told that the software could apply a promotion in a similar way to our previous system, which was completely false and not resolved. We were also told that financial paybacks from Stripe would occur daily, but this is also false. They come 10-days after the transactions were captured. There was also a number of questionable transaction fees deducted from our revenue, which still haven't been returned to us in a transparent and honest way.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CG

Chris G.

Director

Hospitality

### "Stay away-don't even look at the company."

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 21, 2023

Terrible. When we decided that for the sake of our business and our team we would change over (Christmas time) we didn't tell next order we simply just changed to another POS system. Our final payment was held back and never came through. We chased and chased with no response, finally getting a response after looking up one of the directors on LinkedIn and sending them a message. The amount for the final payment was discussed but they wanted their eftpos terminals and tablets back-fair enough. They couldn't tell us what was sent to us-we knew but wanted them to confirm. We sent the items back at our cost and then when we were supposed to receive the payment it did not come, we chased and chased and finally received a payment that was roughly $300 less than we were owed. No response to emails or calls-they just ghost you- and finally a response saying the admin team have checked the back end and that's what we owe you, contradicting the actual reports on the system. Payments for sales where often held up-up to 2 weeks, never accurate, hard to balance, and nothing but a pain in the backside. It's almost like they are hoping you don't pickup on the discrepancy's. Honestly we can't be positive in any manner about Next Order. If I was you I would honestly look elsewhere.

Pros

The sales and product pitch was good, not great. Promised to do so much more than it actually did. Was told at the initial sales pitch that google reviews are collected and sent to google-you could choose which ones you wanted to go to google. This feature didn't work and was finally told that it was still in development.

Cons

Things started out well and the team tried there best to deliver what they had promised. They were eager to support us at first but we had a short time frame until opening day (10 days I think) and they over promised and under delivered. The menu was never set up in the system correctly, we couldn't adjust the menu (any changes you make were not saved), pricing for items was incorrect and in the opening week we lost $1000's of dollars in sales not being paid for correctly. Their eftpos system had issues, we often had to restart them, and then we were told even if the payment screen on the eftpos terminals said the payment was taken, it had 7 minutes to reject the payment-in other words you could give out the items and then find out 7 minutes later the payment was not accepted. The team in the backend/support and IT tried very hard to help you but promised returned phone calls often were never returned. If the system screwed up you never receive compensation. If you have several diners at one table dining in and ordering/paying separately the system would often try to charge them incorrectly-it couldn't handle more than 3 people ordering separately at the same table. Google reviews were supposed to be collected and then you choose which ones are posted, which would be a great feature but it doesn't work. After several weeks of emails and phone calls was finally told this feature doesn't work!! There are so many little bugs in the system!

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

They promised a great system with so many features at a really reasonable price. Google reviews, low eftpos rates, next day payments, delivery driver tracking, order management, table ordering and so much more.

Reasons for choosing Next Order

Good sales pitch and great features at a reasonably low cost.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LB

Liam B.

Director

Food & Beverages

### "Switching from deliverit to next order."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 19, 2020

Great experience, look forward to a continued partnership.

Pros

Functionality for customers, driver tracker and online ordering in the same system and future pos system in development.

Cons

Not having a pos system held us back a little, but that is in development which we are excited to start using !

Alternatives considered

[Mobi2Go](https://www.capterra.com/p/159185/Mobi2Go/)

Reasons for choosing Next Order

Mobi2go is still commission based and we felt that our voice wouldn’t be heard for future developments on the program. Will and next order make us feel more like a partner to the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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