--- title: "Uber Freight Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Uber Freight Software - reviews, pricing plans, popular comparisons to other Transportation Management products and more." source_url: "https://www.capterra.com/p/206000/Uber-Freight/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Uber Freight Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Uber Freight ## What is Uber Freight? Uber Freight TMS is the all-in-one solution for planning, executing, and managing logistics operations across modes and regions. Since 2005, shippers have used it to run operations end-to-end, from procurement and execution to visibility and payments. Run spot auctions or get instant quotes from multiple carriers, and upload contract rates and routing guides from Uber Freight Exchange. The Optimizer Tool weighs price, capacity, mode, and service, and freight consolidates across rail, truck, intermodal, and parcel. Control Tower tracks shipments end-to-end, with multimodal and international support including truck, rail, ocean, and air tracking, proactive service alerts powered by a service prediction algorithm, and a Public Tracking Portal. Payments automate freight billing, including paperless invoicing, with carrier payment and document audits. Custom report builders, service dashboards, carrier scorecards, and route guide compliance are fueled by network and industry data. ## What is Uber Freight used for? [Freight](https://www.capterra.com/freight-software/)[Shipping](https://www.capterra.com/shipping-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 62% Neutral 14% Negative 24% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Uber Freight?[Manage this product listing](https://www.g2.com/products/uber-freight/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Uber Freight 3.6 (29) VS. [4.5 (1,689)](https://www.capterra.com/p/138669/Motive/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (29) Ease Of Use 4.4 (72) Value For Money 3.7 (26) Value For Money 4.2 (67) Customer Service 3.4 (27) Customer Service 4.4 (67) ## Uber Freight alternatives [3.7 (38)](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.4 (77)](https://www.capterra.com/p/146697/Teknowlogi-TAI-TMS/reviews/) Starting price $995.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (51)](https://www.capterra.com/p/249961/Alvys-TMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.6 (27)](https://www.capterra.com/p/167654/Awery-Aviation-Software/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/206000/Uber-Freight/alternatives/) ## FAQs about Uber Freight Overview ### Which roles and teams benefit most from Uber Freight? Uber Freight is most used by business owners, owner-operators, and logistics or shipping managers who arrange freight, compare load options, and manage carrier relationships. Operations and regional managers use it to coordinate transportation activity and delivery timing, while product managers and analysts track shipment information to support operational planning. Answer based on 29 reviews Overview ### What company size and industries is Uber Freight built for? Uber Freight is designed for mid-market and enterprise logistics teams, while 83% of reviewers are small businesses. It is most used in Transportation/Trucking/Railroad (24%), with Apparel & Fashion and Logistics and Supply Chain each representing 7% of reviewers. Midsize businesses account for 14% and enterprises for 3%. Answer based on 29 reviews Features and Usability ### What are the key features of Uber Freight? Uber Freight offers transportation management, carrier management, shipment tracking, delivery tracking, and routing for freight operations. It also includes communication management, document management, EDI, quotes and estimates, GPS and geographic maps, plus real-time analytics, reporting, and updates for monitoring shipments and transportation activity. Integrations ### Which third-party tools and platforms does Uber Freight integrate with? Uber Freight integrates with ERP systems, NetSuite, and Tableau. These cataloged connections cover enterprise resource planning and analytics use cases, giving teams options for connecting freight data to operational and reporting workflows within a small but focused integration set. Getting Started and Support ### What training and onboarding options does Uber Freight offer? Uber Freight provides in person training, live online sessions, and documentation to help teams get started. In person training supports guided instruction on site, live online sessions allow real-time remote guidance, and documentation offers written reference material for self-paced review and setup support. Getting Started and Support ### What customer support options does Uber Freight offer? Uber Freight provides email/help desk support, an FAQ/forum, and a knowledge base. Reviewers describe support as easy to reach in some cases, with fast email codes, but others report slow or unhelpful replies, poor transparency, and frustration when account issues are not resolved clearly. Answer based on 3 reviews ## Features AI summary Based on 1,484 Transportation Management reviews Capterra data shows that buyers of transportation management software rank the following features as their top priorities: - **Real-Time Monitoring** (**50%** of reviewers rated this feature as critical) - **Dispatch Management** (**54%**) - **Delivery Tracking** (**47%**) Uber Freight includes **Delivery Tracking**, which helps teams stay updated on shipment progress and delivery status. However, it does not offer **Real-Time Monitoring** or **Dispatch Management**. Instead, it provides other highly rated capabilities, including **Shipment Tracking** (**51%**) and **Order Management** (**53%**), which help businesses keep shipments visible and manage orders more efficiently, giving teams better control over day-to-day transportation operations. Shipment Tracking 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Transportation Management 3.7 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Organize and track the physical movement of goods from one location to another For Freight Operations 2.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Intended to be used by freight brokers and logistics companies Carrier Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Find, compare, and select the most time/cost-effective freight carrier Reporting/Analytics 2.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Document Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Uber Freight 20 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Carrier Management: Find, compare, and select the most time/cost-effective freight carrier - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Document Management: Store, manage, and track all electronic documents in a centralized location - EDI: Transfer of data from one computer system to another - For Freight Operations: Intended to be used by freight brokers and logistics companies - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geographic Maps: Visualize locations on a map - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Transportation Management: Organize and track the physical movement of goods from one location to another --- Get Advice We can help you find the software with the features you need. Features 3.9 (29) 3.9 Based on 29 reviews ## Pricing Value for money 3.7 (26) Custom Pricing Available upon request It includes: - Custom Pricing - Pricing reflects network size, shipment volume, modes, and the level of operational support - Pricing is available upon request Value for money 3.7 (26) 3.7 Based on 26 reviews ## Integrations [ Tableau](https://www.capterra.com/p/208764/Tableau/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ ERP](https://www.capterra.com/p/10056801/ERP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (27) 3.4 Based on 27 reviews ## User reviews Overall rating 3.6 Based on 29 reviews Filter by rating Counts reflect reviews available in this feed. 5(13) 4(5) 3(4) 2(1) 1(6) Mentioned topic Recent reviews first, then most helpful NP Njood P. Direcor of Admin. Used the software for: Less than 1 year ### "Hidden Fees and Terrible Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 29, 2026 Pros No significant pros based on my experience. The service did not meet expectations, and the overall process was frustrating and disappointing. Cons My experience with Uber Freight was extremely disappointing. At first, their pricing seemed reasonable and competitive, but after the service was completed, unexpected hidden charges were added increasing the final cost by nearly 50% above the original quote. What made the situation even more frustrating was the lack of transparency and customer support. When I requested proof or documentation for the additional charges they claimed were necessary, they were unwilling or unable to provide clear evidence. Customers deserve honesty, communication, and accountability, especially when unexpected fees are involved. Overall, I would rate my experience a 0/10. I would not recommend Uber Freight to others, nor would I choose to use their services again in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer OWNER Used the software for: 1-3 years ### "Love to work with uber " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 8/10 December 10, 2025 Only the reason uber freight don’t accept good carrier.my carrier is outstanding Fmcsa safety ratings.even uber don’t accept Pros Uber freight remove my load board since 2022 with out any reason i am keep on calling for reactivated keep saying only one sentences call us back after 6 month its been from 2022 till December 2025 no this is moving any where does still exist uber freight. Cons i love to work with uber freight through bookings from apps and send counter offer also but i loss my home to work with uber freight any more. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Product manager Used the software for: Less than 1 year ### "Uber Freight simplifies logistics for the small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 6, 2022 It’s been great and I hope it expands Pros It’s ability to easily coordinate shipments on a mobile device when you are on the go Cons Sometimes the shipping times and options do not fall within the desired delivery Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CSR Used the software for: Less than 1 year ### "Value money because saving so many steps and we can set appointment tender correct amount and more things" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 27, 2025 Well my expirence is wonderfull I think is easy to learn because we just start usse Ubrer freight for our Office depot orders I really recomended I like Pros Well the most I like about uber freight easy of use easy to learn you can found order with shipment number or PO number you can see routes going to diferents places and planing pickup about customer services in case you can get in easy you just request for help support and they send you fast code by email Cons Well I don't like sometimes is disconected really I don't know what reason happend this I'm not sure is our internet or an issue with the web site Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Radoslaw K. Operations Manager Used the software for: 1-3 years ### "TMS Tool Used to Schedule the Warehouse" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 23, 2025 Easy to view and use TMS system that at times poses a challenge to fix mistakes. Pros Ease of view of the daily inbound and outbound volumes. Helps the warehouse plan all the shipments for the following days, as well as, to make sure there is dock capacity for all the inbounds. Cons Challenging to change shipping times after closing the orders. Sometimes a teammate can click the wrong thing or enter the wrong information and in turn that affects the transportation score. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer shipping manager Used the software for: Less than 1 year ### "uber freight" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 7, 2025 very pleased with this platform for owner operators Pros The ease of finding loads to move within the region Cons The updates of the products. needs more frequent updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "Worst customer service and reliability in freight" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 13, 2023 I had 2 trouble-free loads in 2020, but since then have had nothing but stress, hassle and expensive damages from this company. Two separate loads at separate times where the driver didn't show and UBER Freight did nothing about it and left my order hanging open for days with no movement and poor communication. I ended up just canceling and booking elsewhere. The final straw was when I booked a simple load across town (7 miles) and the driver managed to overturn drums that were securely strapped. 14 years of shipping these drums and I've never had a single instance of damage. I had reports of poor vehicle conditions from both the origination and destination points and a route map that showed he literally drove in circles over the course of the 3 hours he took to travel 7 miles. The driver lied about the timing saying he had to wait for a dock and was sitting outside when no dock appointment was required. He said the damage occurred at the drop off by the destination staff. UBER denied my claim. WORST customer service EVER. Pros Low cost compared to alternatives and easy to use platform for booking. Cons Cancelled loads without notice. Little information or help from staff to re-book cancelled loads - they pretty much just tell you they will let you know when they find a driver and then radio silence. TERRIBLE claims process when there is an issue. Will side with the carrier even if you have proof and all they have is the word of the driver that created the problem. You can pretty much assume you won't get a dime. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Operator Used the software for: 1-3 years ### "Many Excuses" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 November 30, 2023 It was good pay out on TUESDAY & THURSDAY.Since the new system change my company has had so many hassle to get payment Pros It gives my company another set of loads.And they paid out on Tuesday and Thursday.Which was very convenient. Cons The low rates and the lack of agent not having enough knowledge to assist you.The pay out change to the new system.And not processing documentation correct delaying same-day payout. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sam B. Managing Partner Used the software for: Less than 1 year ### "The perspective from a freight forwarder" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 22, 2022 You get what you pay for. Uber is cheap, which means they are paying the drivers less than they could be making elsewhere, and the avalanche of disappointment continues to flow downhill. I want to root for Uber Freight because it is the closest thing the US has to Huolala, a similar app in China. That service is excellent! But if you look at the B2C Uber, the future looks like they will continue to try their hardest to pay their drivers the least possible amount while spending their profits on anything other than supporting those who move their freight. I hope I am wrong with this as they continue to grow. But I will suggest to anyone thinking about using them to do what I recommend all of our customers do. Take 1-2 of your non-urgent shipments, and test them with them. See how things go. Pros Many of our customers use Uber Freight, and some ask us to handle the bookings and arrange the pick-ups. Uber Freights app is just about as useful as ordering a car on their B2C app. It is incredible, the rates are often below-market pricing, and few competitors in this space have made a booking app this easy. And that is about all the pros I have. Cons When Uber Freight works, it is like magic. But most of the time, we see driver cancellations, too late, too early, or any issues. Usually, anytime our clients use Uber Freight, we work with them to arrange 1-2 shipments, and then they stop using them altogether. Their app does a tremendous job making a great first impression, but once it comes time to fulfill unless you can have loose pickup and delivery times, good luck relying on them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NM Nicky M. Independent Stylist Used the software for: I used a free trial ### "It’s a great free trial experience. " 5.0 April 15, 2024 Overall my experience has been good. I used a free trial but once my business picks up more I may sign up. Pros I can easily coordinate shipments on my phone. It’s easy, fast, and affordable! I like that! Cons Uber freight doesnt count the hours the driver is using. So the delivery times are not always correct Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/206000/Uber-Freight/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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