# Uber Freight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Uber Freight the right Freight solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/206000/Uber-Freight/reviews --- Uber Freight 3.7 (28) [View alternatives](https://www.capterra.com/p/206000/Uber-Freight/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Uber Freight Ease of use 4.4 Customer Service 3.5 ## Pros and Cons in Reviews SE Sandra E CSRWarehousing, 2 - 10 employeesUsed the software for: 6-12 months. “Well the most I like about uber freight easy of use easy to learn you can found order with shipment number or PO number you can see routes going to diferents places and planing pickup about customer services in case you can get in easy you just request for help support and they send you fast code by email“ October 21, 2025 PG PARSU G OWNERTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “Only the reason uber freight don’t accept good carrier.my carrier is outstanding Fmcsa safety ratings.even uber don’t accept“ December 8, 2025 Sam B Managing PartnerLogistics and Supply Chain, 11 - 50 employeesUsed the software for: Less than 6 months. “It is incredible, the rates are often below-market pricing, and few competitors in this space have made a booking app this easy. And that is about all the pros I have.“ June 14, 2022 TL Tamara L OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “the outsourced customer service is terrible, not helpful, they don't know what is what when you call them.“ April 6, 2024 NS Nathalia S Dona Primary/Secondary Education, Self-employedUsed the software for: More than 2 years. “The part I like the most is the driver and passenger safety.“ February 23, 2023 DC Daniel C Regional ManagerWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “This is costly to the warehouse, as the resources are spent preparing the load.“ March 10, 2023 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Product manager Medical Devices Used the software for: Less than 6 months ### "Uber Freight simplifies logistics for the small business" August 27, 2022 5.0 It’s been great and I hope it expands Pros It’s ability to easily coordinate shipments on a mobile device when you are on the go Cons Sometimes the shipping times and options do not fall within the desired delivery Switched from [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/)[Parcelhub](https://www.capterra.com/p/137133/Parcelhub-Shipping-Software/) Easier logistically Review Source SE Sandra E. CSR Warehousing Used the software for: 6-12 months ### "Value money because saving so many steps and we can set appointment tender correct amount and more things" October 21, 2025 5.0 Well my expirence is wonderfull I think is easy to learn because we just start usse Ubrer freight for our Office depot orders I really recomended I like Pros Well the most I like about uber freight easy of use easy to learn you can found order with shipment number or PO number you can see routes going to diferents places and planing pickup about customer services in case you can get in easy you just request for help support and they send you fast code by email Cons Well I don't like sometimes is disconected really I don't know what reason happend this I'm not sure is our internet or an issue with the web site Review Source PG PARSU G. OWNER Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Love to work with uber " December 8, 2025 1.0 Only the reason uber freight don’t accept good carrier.my carrier is outstanding Fmcsa safety ratings.even uber don’t accept Pros Uber freight remove my load board since 2022 with out any reason i am keep on calling for reactivated keep saying only one sentences call us back after 6 month its been from 2022 till December 2025 no this is moving any where does still exist uber freight. Cons i love to work with uber freight through bookings from apps and send counter offer also but i loss my home to work with uber freight any more. Alternatives considered [DAT Load Board](https://www.capterra.com/p/265434/DAT-Load-Board/) Reason for choosing Uber Freight ITS OKEY TO HAUL UBERFREIGHT SOME WHAT IN SITUATION Review Source RK Radoslaw K. Operations Manager Warehousing Used the software for: 1-2 years ### "TMS Tool Used to Schedule the Warehouse" April 22, 2025 4.0 Easy to view and use TMS system that at times poses a challenge to fix mistakes. Pros Ease of view of the daily inbound and outbound volumes. Helps the warehouse plan all the shipments for the following days, as well as, to make sure there is dock capacity for all the inbounds. Cons Challenging to change shipping times after closing the orders. Sometimes a teammate can click the wrong thing or enter the wrong information and in turn that affects the transportation score. Review Source DJ Douarou J. Artist producer Music Used the software for: I used a free trial ### "Uber freight review" October 13, 2024 5.0 Best to send all your product to destinantion in the world Pros Best logistic for entreprise and all user to deliver product end to end Cons Fast to receive product in the world available for many oders Review Source FS FRANK S. shipping manager Logistics and Supply Chain Used the software for: Less than 6 months ### "uber freight" May 5, 2025 5.0 very pleased with this platform for owner operators Pros The ease of finding loads to move within the region Cons The updates of the products. needs more frequent updates. Review Source CA Cindy A. President Sports Used the software for: 2+ years ### "Worst customer service and reliability in freight" December 12, 2023 2.0 I had 2 trouble-free loads in 2020, but since then have had nothing but stress, hassle and expensive damages from this company. Two separate loads at separate times where the driver didn't show and UBER Freight did nothing about it and left my order hanging open for days with no movement and poor communication. I ended up just canceling and booking elsewhere. The final straw was when I booked a simple load across town (7 miles) and the driver managed to overturn drums that were securely strapped. 14 years of shipping these drums and I've never had a single instance of damage. I had reports of poor vehicle conditions from both the origination and destination points and a route map that showed he literally drove in circles over the course of the 3 hours he took to travel 7 miles. The driver lied about the timing saying he had to wait for a dock and was sitting outside when no dock appointment was required. He said the damage occurred at the drop off by the destination staff. UBER denied my claim. WORST customer service EVER. Pros Low cost compared to alternatives and easy to use platform for booking. Cons Cancelled loads without notice. Little information or help from staff to re-book cancelled loads - they pretty much just tell you they will let you know when they find a driver and then radio silence. TERRIBLE claims process when there is an issue. Will side with the carrier even if you have proof and all they have is the word of the driver that created the problem. You can pretty much assume you won't get a dime. Review Source JG James G. Owner Operator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Many Excuses" November 24, 2023 3.0 It was good pay out on TUESDAY & THURSDAY.Since the new system change my company has had so many hassle to get payment Pros It gives my company another set of loads.And they paid out on Tuesday and Thursday.Which was very convenient. Cons The low rates and the lack of agent not having enough knowledge to assist you.The pay out change to the new system.And not processing documentation correct delaying same-day payout. Review Source Sam B. Managing Partner Logistics and Supply Chain Used the software for: Less than 6 months ### "The perspective from a freight forwarder" June 14, 2022 3.0 You get what you pay for. Uber is cheap, which means they are paying the drivers less than they could be making elsewhere, and the avalanche of disappointment continues to flow downhill. I want to root for Uber Freight because it is the closest thing the US has to Huolala, a similar app in China. That service is excellent! But if you look at the B2C Uber, the future looks like they will continue to try their hardest to pay their drivers the least possible amount while spending their profits on anything other than supporting those who move their freight. I hope I am wrong with this as they continue to grow. But I will suggest to anyone thinking about using them to do what I recommend all of our customers do. Take 1-2 of your non-urgent shipments, and test them with them. See how things go. Pros Many of our customers use Uber Freight, and some ask us to handle the bookings and arrange the pick-ups. Uber Freights app is just about as useful as ordering a car on their B2C app. It is incredible, the rates are often below-market pricing, and few competitors in this space have made a booking app this easy. And that is about all the pros I have. Cons When Uber Freight works, it is like magic. But most of the time, we see driver cancellations, too late, too early, or any issues. Usually, anytime our clients use Uber Freight, we work with them to arrange 1-2 shipments, and then they stop using them altogether. Their app does a tremendous job making a great first impression, but once it comes time to fulfill unless you can have loose pickup and delivery times, good luck relying on them. Review Source NO Nicky O. Independent Stylist Textiles Used the software for: I used a free trial ### "It’s a great free trial experience. " April 10, 2024 5.0 Overall my experience has been good. I used a free trial but once my business picks up more I may sign up. Pros I can easily coordinate shipments on my phone. It’s easy, fast, and affordable! I like that! Cons Uber freight doesnt count the hours the driver is using. So the delivery times are not always correct Review Source DW Drick W. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "All owner operator in trucking need this app " October 18, 2023 5.0 It’s been a good overall experience and I would recommend this app Pros It’s help you plan out your load not just for a day or two but for a week no other load board offers that at this time. Cons So far I have nothing to say negative about it I feel it’s a very good and easy app to use plus it free! Review Source NS Nathalia S. Dona Primary/Secondary Education Used the software for: 2+ years ### "As long as this app exists I will use it" February 23, 2023 4.0 The part I like the most is the driver and passenger safety. Anything wrong we can complain and we have a good feedback! Pros The application is easy to use, if you don't remember the name of the address, it also has a way for you to locate yourself on the map. Cons Sometimes it happens that you unintentionally put the wrong destination or departure location. And I can't change it if the driver has already accepted the race Review Source MM Monroe M. Logistics Manager Furniture Used the software for: 2+ years ### "Low Class" March 21, 2023 3.0 We had a very interesting experience, after shipping 71 loads, all of a sudden a few hours before a truck was to show up they needed all the paperwork filled out again, credit app etc. we had 3 loads all going to the same place and they defaulted on 3 loads, we now have to get these recovered last minute, I will be looking elsewhere to get my loads covered Pros Ease of web and tracking was always nice Cons We never really had any issues before this incident Review Source OL OSCAR L. Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "worst app to plan your loads" February 19, 2024 1.0 worst experience ever. i will never use them again Pros i do not like it, we lost an appointment Cons they do not compromise on the loads, and they what to reschedule. Review Source DC Daniel C. Regional Manager Wholesale Used the software for: 2+ years ### "Unreliable, but cheap" March 10, 2023 3.0 It works well if you are open and flexible with pickups, and have no problems rescheduling your load an hour before the appointment time. Pros Cheap rates and interface is easy to use and schedule. Cons Because the rates are so cheap, the appointment confirmation is unreliable. There is no notification until an hour before the scheduled pickup that they could not find a driver to take your load. This is costly to the warehouse, as the resources are spent preparing the load. Reason for choosing Uber Freight Uber Freight was used in conjunction with other Freight companies. At one time, over 25% of scheduled loads failed. We only use Uber Freight for low-priority shipments. Review Source KA Kathleen A. Analista Retail Used the software for: 2+ years ### "Uber" June 29, 2023 5.0 Pros Confiabilidade e segurança durante todo o trajeto. Cons Demora para achar Ubers à disposição no momento necessário. Review Source VR Verified Reviewer Coordenador de Vendas Utilities Used the software for: 1-2 years ### "Ótima" November 18, 2022 5.0 Minha experiência ótima Pros Preço e agilidade para solicitar o serviço. Cons Deveria ter uma bag para colocarmos a mercadoria. Review Source TK Trey K. Dispatcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "user friendly" December 7, 2022 5.0 Pros Reload options are very helpful and make it very easy to keep the trucks moving. Cons Organization of the reloads and their pickup times frames from previous delivery Review Source KA Kenneth A. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "2 loads to load issues" April 28, 2023 1.0 Just started working with Uber Freight, booked 2 loads, go to pickup and HEB refused to release load, tried to communicate with Uber and got passed off to 2 to 3 different people to resolve the issue. Uber could not resolve the issue and left us holding the bag. 2 days wasted. Power only loads are misleading. Pros Nothing, very unprofessional , support personnel English is bad and they cannot resolve issues they have created Cons Ability to communicate. Failure to understand load instructions Review Source TL Tamara L. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "lack of communication, terrible customer service!" April 6, 2024 1.0 Pros It was easy to use overall, rates were pretty low low though, but some of my drivers still preferred booking with UF Cons They suspended my account without a warning and never replied my emails. I've worked with UF for a year then out of nowhere account suspended even though my score was perfect. the outsourced customer service is terrible, not helpful, they don't know what is what when you call them. Review Source MR Mecia R. winner Retail Used the software for: 2+ years ### "Fast and secure!" March 13, 2023 5.0 One of the best service delivery platforms. Practical, fast and very safe. I highly recommend!! Pros I like it because it is fast, safe and has a very affordable price. Cons It has happened a few times that the service is canceled and this is bad for those who are waiting or especially for those who are in a hurry. Review Source MS Maynara S. Vendedora Construction Used the software for: Less than 6 months ### "A critica sobre um app que esta se desvalorizando" January 22, 2024 1.0 Horrivel., o app até hoje não fez meu restorno do meu dinheiro Pros A facilidade de achar veiculos proximos Cons A covardia que muitos motorista faz não finalizar a corrida e coloca que não foi paga a corrida. para mim isso e um roubo e o app seria melhor se ajeita-se esse caso Switched from [Taxi Dispatch System](https://www.capterra.com/p/119429/Taxi-Dispatch-System/) Muito melhor., mas facil e pratico de usar e não tenho dor de cabeça. Review Source MI Muhammad I. Driver Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Nyc" December 16, 2022 4.0 Pros Because it is esy use and helpful and good Cons It is clear and easy service and best quality Review Source JM Jairo M. mananger Real Estate Used the software for: Less than 6 months ### "Agility and Convenience" December 13, 2022 4.0 I used to spend an average of 45 minutes to pick up and drop off some packages, and this application makes me send packages from the comfort of my living room, and they arrive in 15 minutes, that is, more convenience Pros it saves me time, I send packages almost daily, in my city the traffic is intense so this service speeds up my work Cons sometimes I get a little confused following the gps Review Source vB valentina B. vendeuse Apparel & Fashion Used the software for: 1-2 years ### "uber " November 10, 2022 5.0 Pros very helpful to avoid danger at night after parties Cons sometimes is quite expensive for just a quick travel Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.