# Paperbell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paperbell the right Coaching solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/206052/Paperbell/reviews --- Paperbell 4.7 (150) [View alternatives](https://www.capterra.com/p/206052/Paperbell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Paperbell Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MA Melanie A Lead ConsultantNon-Profit Organization Management, 2 - 10 employeesUsed the software for: I used a free trial. “I do think it's a great option for established coaches looking to streamline their processes and I appreciate that they are still finding ways to improve their offerings.“ October 24, 2024 Charles S OwnerExecutive Office, 2 - 10 employeesUsed the software for: 1-2 years. “Paperbell does not provide advance notice of automatic renewals. When you attempt to discontinue service it is impossible to make contact with a real person who can help you.“ August 3, 2025 NP Nicole P Life-coachProfessional Training & Coaching, Self-employedUsed the software for: Less than 6 months. “I like the fact that Paperbell provides a lot of resources for understanding and navigating the site.“ March 28, 2025 MA Melanie A Lead ConsultantNon-Profit Organization Management, 2 - 10 employeesUsed the software for: I used a free trial. “Although it is an all in one, it has limited integrations and the price point is a bit high which can be cost prohibitive, especially for newer and smaller businesses.“ October 24, 2024 CC Cristie C Certified Relationship CoachProfessional Training & Coaching, Self-employedUsed the software for: Less than 6 months. “It is simple to build my packages and have clients buy and schedule in one place!“ April 23, 2025 LV Lucy V Somatic Experiencing Practitioner and CoachHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “I’m navigating an online and in person practice and I don’t find it’s well suited for in person or a hybrid practice.“ March 17, 2025 TB Tania B OwnerFinancial Services, Self-employedUsed the software for: 1-2 years. “The value for the money is strong.“ June 18, 2026 LV Lucy V Somatic Experiencing Practitioner and CoachHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Also as an aside I don’t love that I have to pay USD as my dollar (Canadian) is terrible“ March 17, 2025 ## Showing most helpful reviews Showing 1-25 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Edith C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "your admin assistant on steroids - paperbell " August 18, 2025 5.0 i am unabashedly a profound fan and will make sure that anyone i know who needs to have all the functionality and automation of paperbell (and what business doesn't?) knows about paperbell Pros what an amazing product - all the basic pros: value, easy to learn/navigate - awesome support and OMG James! well everyone, really. talk about folks who truly believe in their product AND the success of the people who are getting their businesses launched - paperbell is it =) and so many of the arduous taks we all have to remind ourselves to do are automated there are live sessions and all sorts of online info sheets to answer so many questions too Cons wish there were some seo - HOWEVER, there are workarounds that make sense such as what i am going to do - attach paperbell to my blog site =) also, there are so many ways to become known via social media Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing Paperbell paperbell has built into it so many essential functionalities that makes having a business fun Review Source TB Tania B. Owner Financial Services Used the software for: 1-2 years ### "The Admin Problem I Didn't Know I Had — Solved." June 18, 2026 5.0 I've tried a lot of tools. Paperbell is the one that stayed. As a CFP® who works one-on-one with corporate women navigating the financial complexity of leaving their jobs to go solo, I needed a client management system that could keep up with a high-touch practice — without requiring me to become a tech expert to run it. Paperbell does exactly that. Their support team is genuinely responsive, and they invest in educational resources that actually help you grow your business, not just use the software. If you run a boutique professional practice and you want to spend your energy on clients instead of admin, this tool is worth every penny. Pros The automation is the whole game. My clients purchase, book, receive their reminders, and show up prepared — without me lifting a finger after setup. No chasing. No manually resending Zoom links. No need to wonder if a contract was signed. Paperbell handles the entire client journey from purchase to session, which means my energy stays exactly where it belongs: on the client, not the calendar. The learning curve was gentler than I expected for a non-tech person. The interface is intuitive, and what I couldn't figure out on my own, their support team handled — fast, and with real answers, not copy-paste responses. The value for the money is strong. For a boutique, one-to-one practice like mine, I don't need enterprise software. I need the right software. Paperbell fits that perfectly. Cons Paperbell is built for coaches and consultants, which is exactly what I needed. But if your practice grows to include more complex team or employee management workflows, you may find it limited in that area. For a solo practitioner, this has never been an issue. It's a feature, not a flaw, just worth knowing if your model eventually scales to a team. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing Paperbell All were great, just not as simple as I needed. Switched from [Dubsado](https://www.capterra.com/p/206389/Dubsado/) Dubsado was great, but a huge learning curve. Also, I wanted something tailored for my business. Review Source Charles S. Owner Executive Office Used the software for: 1-2 years ### "I Do Not Recommend. Customer Service Response. " August 3, 2025 1.0 Overall the product was as advertised. The customer service while attempting to discontinue my service was non-existent. I would not recommend this company for anyone starting out especially if you decide to discontinue service. Plan ahead and start the cancellation of service in advance. Otherwise they will charge you regardless and call it part of their cancellation terms Pros Not the customer service regarding renewal of my services. When I tried to cancel my contract on the day of renewal it was impossible to reach a person and the automated chats did not provide real service to resolve my issue nor help me with cancellation information. This I was charged for another year long subscription I did not want. Cons Paperbell does not provide advance notice of automatic renewals. When you attempt to discontinue service it is impossible to make contact with a real person who can help you. Emails and online AI chats are all I received for customer service. Review Source Response from Paperbell August 6, 2025 Hello, we've reached out and refunded the annual payment. All of our customer service is provided by real people, and we generally respond within the same business day. Cancellation is self-serve and instant. So if you would like to cancel you can do so at any time in the app without waiting for a reply from customer service. We appreciate your business and welcome you back at any time! LV Lucy V. Somatic Experiencing Practitioner and Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Best support with real live people " March 17, 2025 5.0 I feel committed to Paperbell! I’m moving to an online biz so it’s been tricky for me to figure out what I need to do and what’s best tech. I’ve had a great experience with your team and I really feel Paperbell is working really hard to make an excellent product! Pros The support! Paperbell has excellent real live people to help you. Cons I’m navigating an online and in person practice and I don’t find it’s well suited for in person or a hybrid practice. Also as an aside I don’t love that I have to pay USD as my dollar (Canadian) is terrible right now so it’s pricy. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Paperbell Reviews And that Laura designed B school for Marie Forleo Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Compatibility with Zoom and Stripe and more designed for coaching Review Source KP Kim P. Transformation Life Coach and Facilitator Health, Wellness and Fitness Used the software for: 2+ years ### "Paperbell has grown with my business." March 15, 2025 4.0 Pros The just what you need features & I've been able to adapt it to my changing business. I've loved the new support & updated changes to the UI. Cons Would love the scheduling choices to have more features like calendly. Switched from [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/) More customizable, had just the features I wanted. WIsh it was a pretty at Honeybook for the user though. Review Source WI William I. Business Owner Professional Training & Coaching Used the software for: 2+ years ### "A great practice management tools for solo coaches" March 8, 2025 5.0 They listen to their users, and are constantly improving the product. I'm very pleased with the direction they've taken, and look forward to seeing how the product evolves in the future. Pros It gives me almost everything I need in practice management, at a reasonable price and support is very responsive. Cons I'd like to see integration with Clarityflow for asychronous communication, but that's more of a wish list item than a complaint. Switched from [Coaching.com](https://www.capterra.com/p/176545/CoachLogix/) Too expensive, product is oriented more toward multi-coach practices than to the solo practitioner. Review Source CW Cassidy W. Wellness Coach Health, Wellness and Fitness Used the software for: I used a free trial ### "Easy to use platform for coaches" April 18, 2025 5.0 I have a personal landing page for my coaching brand with contract forms, surveys, automated emails, and scheduling availability set up and ready to go! Pros Paperbell.me is saving my sanity!! In a matter of days I've been able to get a fully functional and attractive landing page launched with my coaching packages clearly laid out. Cons I haven't found any disappointments yet, I'm very pleased with the functionality. Switched from [Kit](https://www.capterra.com/p/175000/ConvertKit/) Easier set up and better anesthetics. More integrated functionality. Review Source JF Joe F. Principal Management Consulting Used the software for: Less than 6 months ### "Paperbell. The perfect choice!" August 20, 2025 5.0 Excellent. I have been a coach for over a decade and previously have owned several successful businesses. Each one a solo practice which meant that I had to wear many hats. With Paperbell, I leave the business side of running a practice to them and can focus primarily on serving my clients Pros The team at Paperbell provides timely support. Each time I have reached out for help, they respond with information that I requested within 24 hours. I like the comprehensive services that are available to me. When I decided to restart my coaching business, I looked at various organizations that provided support. After extensive research, my instincts told me that Paperbell would be the right choice. So far my instincts have not failed me. Cons I do not have any comments at this time. My relationship with Paperbell is relatively new and has been very positive. Review Source Julie F. Founder E-Learning Used the software for: Less than 6 months ### "Easy to set-up and be ready for business " March 11, 2025 5.0 Very good and it works well and enables you to easily add your coaching services. Pros It is easy to set-up and provide the ability to sync my calendar with my appointments so no double booking. Cons I believe they are working on a way to include a blog rather than just links to my social media. Review Source VR Verified Reviewer Life and leadership coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Your coaching business made simple and accessible." March 17, 2025 5.0 Excellent. Greats personal service and help too! Pros I am really impressed by all of it! The combo or landing page, packages, booking and payment all in one is super helpful and that the payment system also complies with Swedish tax regulations and provides me with the information I need. Cons Not sure if I can find cons apart from maybe that people don´t know about it and maybe don´t recognise the name in my link as being a website for coaching. I also wish I had more time to use all that is available and am looking forward to getting more clients signed up through this site. Review Source JH Jo H. Empowerment Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Paperbell is the best customer management system I have used" August 22, 2022 5.0 Excellent. Customer service is super responsive, fast, understanding. It's also important to me to support other small, female owned businesses. Pros The fact that you can see what clients have bought from you & how much they have spent You can email all clients on one package You can set up different billing plans That the company is built and run by a small team and they are super responsive to feedback Cons There are small tweaks that could be made - but the team are always open to feedback and have added changes I have suggested to the system, for example deleting a package from a client's record. Alternatives considered [Dubsado](https://www.capterra.com/p/206389/Dubsado/) Reason for choosing Paperbell Cheaper and more streamlined - Dubsado offers way more than I need and want and is too clunky for me to use Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity didn't give me enough of the features I needed - it was merely scheduling, rather than client management. Review Source Response from Paperbell October 14, 2022 Great to hear from you Jo! Delighted to know that we've already implemented some of your requests :-) We 1000% value all feedback so please keep it comin'! Samantha, Team Paperbell SK Samantha K. Change Alchemist, Wayfinder, Coach Professional Training & Coaching Used the software for: 1-2 years ### "Good software to support Coaches" August 9, 2022 5.0 I really like Paperbell and it’s been super useful, I’m just not sure I love it and whether or not it’s the best product to support me in the long run. Pros Covers all the basics and has been very helpful in supporting the early growth of my coaching business. Support is \*awesome\* which I love. Integration with GSuite and Stripe is also great and straightforward. Cons For me I feel there is a lack of product flexibility and the CRM capabilities are pretty basic. Alternatives considered [Kajabi](https://www.capterra.com/p/154682/Kajabi/) Reason for choosing Paperbell I don’t really like Kajabi and it’s not coach specific - it just has great features for coaching programs and essential digital marketing g Review Source Response from Paperbell November 8, 2022 Thanks for sharing, Samantha! Glad to hear we're helping support your coaching business. Will add your vote for more CRM tools. Samantha, Team Paperbell BM Beverly M. Certified Life Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Beautiful software and easy to customize" August 22, 2022 5.0 It was pretty seamless from beginning to end. I barely even had to look at the tutorials because it was very self-explanatory. Pros I love how beautiful it looks and very functional. It has most all the features I need and want as a coach. Cons I wish there was a goals section so that I can enter in goals for my clients and also that clients can enter in themselves. It would be great to have this as a feature that the clients can themselves also track within their own client portal. Reason for choosing Paperbell It had all the features I wanted. It was easy to customize and it was really pretty. Switched from [CoachVantage](https://www.capterra.com/p/184700/CoachVantage/) I really did like CoachVantage but when I signed up with them they were supposed to release new features that I actually really wanted, like contracts, but they never launched them in the timeframe that they said they would so I switched. Review Source Response from Paperbell October 14, 2022 Beverly, we appreciate your review so much - and love how intuitive Paperbell is for you :-) I am going to add a goals section to our feature requests. No promises but it's definitely something that makes sense to have as a part of a coaching product. Thanks so much for sharing! Samantha, Team Paperbell LD Linsay D. Coach Mental Health Care Used the software for: Less than 6 months ### "Review for Paperbell" August 9, 2022 5.0 I've really liked my experience so far, I definitely want to continue to use it and see how it grows and changes. Pros I like how Paperbell looks, it's ease of use, and the ease of use on the clients end. Cons I don't like the scheduling feature. it's not easy to use if your don't have an offering. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Dubsado](https://www.capterra.com/p/206389/Dubsado/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Paperbell How it looks. The simplicity. the How to's are easy to find. This platform is made for coaches. Switched from [Kajabi](https://www.capterra.com/p/154682/Kajabi/) Price point Review Source Response from Paperbell November 8, 2022 Love having you here Linsay! We definitely want to aim to work well for coaches so happy that you found us. Samantha, Team Paperbell CN Charles N. Life Coach Professional Training & Coaching Used the software for: Less than 6 months ### "Paperbell rocks!" March 19, 2025 5.0 It didn’t stress me out at all. That was the best part for me. Pros Technology and I have never really gotten along. The first coaching website I used was so difficult that I never figured it all out and never got any inquiries. I was able to set up my Paperbell site during one of my days off; once someone from Paperbell reviewed it, there were only two things that needed correcting. Paperbell is so user-friendly that I will be recommending it to everyone interested in a coaching website. Cons There was nothing to dislike about any part of the process. Review Source BK Benson K. Founder CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Good for Coaching Platform" March 11, 2025 5.0 I like it so far. Seems very intuitive to use. Pros Ease of use. Fairly priced. Available support. Cons Only a select few options for font, background customization. Review Source NP Nicole P. Life-coach Professional Training & Coaching Used the software for: Less than 6 months ### "Satisfied Customer" March 28, 2025 5.0 So far, I've had a good experience with Paperbell. They provide great resources, and I can always get the help that I need. They even provided me with a one-to-one session with one of their representatives to have my questions answered. Pros I like the fact that Paperbell provides a lot of resources for understanding and navigating the site. Cons I haven't found anything that I don't like yet. Review Source ECR Emily Cameron R. Virtual Assistant Marketing and Advertising Used the software for: Less than 6 months ### "A great service to use for Virtual Assistant Services too" August 18, 2022 5.0 I'd say on the whole it's been great with a few glitches. Pros I love the all-in-one integration because it saves me time from having to organize several programs together. Paper Bell is extremely straightforward and user-friendly for someone who is looking for an all-in-one solution. Don't let the fact they market towards coaches primarily - it can be used for your Virtual Assistant business too. Cons The monthly price to maintain it because I started out broke with this. I'd give 60 days trial to start instead of 30. It takes most Virtual Assistants 60-90 days to start their business. There was also an issue with the zoom link not integrating for the calendar. I do not like Hello Sign because of the cost - they don't give a monthly option and sometimes my business isn't able to pay for this service fee upfront. Again - I didn't have $100 plus to fork over upfront when I first started my business. I also think as a former paralegal - not offering customization in the contract space isn't a good idea for people to stick with software long term. Situations change and people or businesses' budgets change. you are doing a disservice by not having more customization in your contract space. I'm still paying for this because the organization is saving me time. I'd pay more for it if Paper Bell figured out customization for the contract side of setting up a contract, etc. I think Paper Bell is missing out on working with Virtual Assistants because of this missed detail about contracts. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Paperbell The all-in-one integration. Review Source Response from Paperbell October 14, 2022 Thank you for taking the time to review us Emily! Super happy to hear that you've found more uses for us than just coaching :-) I just wanted to share that we've always had a free forever plan where you can use us until you get your first client. We've never had a trial, I apologize you got that impression! As well, HelloSign is included with your Paperbell subscription. Will definitely keep your tip for working with Virtual Assistants though! Thank you very much for it! Samantha, Team Paperbell JA Jill A. Founder E-Learning Used the software for: 2+ years ### "Continually improving a great product" August 9, 2022 5.0 Pros I most like the modern interface with this software. My client experience is important to me and I appreciate the clean look of the platform. Next, I like how customizable it is. They really listen to their customers and build it for all sorts of uses instead of forcing you to develop your processes around the software. I like how it handles groups a lot. Cons I least like the fact that at this time, you cannot customize a contract for each person. So, this means I have to create a new package if I need to customize something for one client and now they are not part of the bigger group. It's just managing two things instead of one which adds up over time. I have figured out how to make it work but it's the one thing I would change about this software. Review Source Response from Paperbell November 8, 2022 Will definitely add your vote to customized contracts, Jill! I am not sure if we will do it but if we do we will be blasting it out so you will know :-) Samantha, Team Paperbell NM Nayshondra M. Trainer/Coach Program Development Used the software for: 6-12 months ### "Perfect for Solopreneuers — Efficiency and Competency " August 15, 2022 5.0 My business runs itself thanks to Paperbell. I show up just to coach and I don’t have to work about the actual “business” functions on a day to day basis. Pros I most love the self-scheduling features, calendar, and appointment management and synchronization. Cons In the beginning, it took a while to receive support when a challenge arose. I believe the time difference and the size of the company played a part in that. They have since streamlined that process better. Review Source Response from Paperbell October 17, 2022 Nayshondra, we appreciate your review! We definitely aim to be on top of support and am glad that you are feeling like we are handling it better now. As we grow we will be able to offer faster support. We will always try to answer same day whenever we can! Thanks so much again for sharing. Samantha, Team Paperbell AG Andrea G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Will Fit the Beginning Coach well" August 18, 2022 4.0 I had to create a landing page for a new product. Paperbell fit the bill in getting out a landing page and converting to sales after a webinar. I had hoped it would allow me to share my program's files but it was constrained by files size limitations . In the end I mostly abandoned the platform when I couldn't communicate and share the materials to deliver the coaching program. Pros I like that it is easy and straight forward to implement and get started. Cons I don't like the lack if flexibility in customizing your business landing page. Reason for choosing Paperbell It served a pressing need at the moment of conception for my first online coaching program. Review Source Response from Paperbell August 24, 2022 Hi Andrea, thanks so much for taking the time to leave a review! I'm glad to hear Paperbell was easy to get up and running. I'm sorry to hear our features for setting up automating messaging and sharing materials with clients didn't work for you, but we welcome you back any time if you want to give us another try! VR Verified Reviewer Christian Life Coach Individual & Family Services Used the software for: 6-12 months ### "Saving money and looking classier for my clients!" August 12, 2022 5.0 PaperBell is saving my business over $90 A MONTH. It might take a little bit longer to upload your own contracts, emails, and forms, but once it’s done it’s done. I love that the clients have to pay before being about to schedule!!! Pros I love that PaperBell is pretty. It looks pretty and is easy to navigate. The other client management services available are “clunky”. The screens aren’t overloaded with informations and I do not have to go to the help section every minute. PaperBell is very self explanatory. Cons I wish there was a one time purchase of pre made emails, contracts, and forms. Review Source Response from Paperbell October 19, 2022 Thank you SO much for your confidence in us - and delighted to hear you find Paperbell so easy to use :-) We are working on templates for you to be able to use so keep your eye out for it! Samantha, Team Paperbell SE Sara E. Coach Professional Training & Coaching Used the software for: 6-12 months ### "I love this platform" August 10, 2022 4.0 It has for the most part been easy to use and learn and I found help is easy to get and very supported. Pros I love the ease of this platform and the help in having everything in one spot. It is a Coach's dream. Cons I wish that there was an area that I could leave notes for the client and pictures that they could also see. Reason for choosing Paperbell It was easy and needed. Review Source Response from Paperbell November 1, 2022 Sara, I hope you get a chance to read this response. We have recently updated our notes. I highly recommend logging in to see the changes. I think you'll be pleasantly surprised. Samantha, Team Paperbell Electra H. Ceo Education Management Used the software for: 6-12 months ### "Best Coaching Software for Beginners" August 11, 2022 5.0 great Pros Everything you need to be a coach all in one place. Cons There landing page to promote the course is way too basic and not very user friendly or aesthetically pleasing. Alternatives considered [Kajabi](https://www.capterra.com/p/154682/Kajabi/) Review Source Response from Paperbell November 1, 2022 Hi Electra, we appreciate you taking the time to share your review. We definitely have some room to improve with our landing pages. I will be sure to add your vote to future improvements. Samantha, Team Paperbell MS Meredith S. Owner Professional Training & Coaching Used the software for: I used a free trial ### "Very concerned about data security" March 21, 2023 1.0 I enjoyed my free trial but I did not feel comfortable migrating my client data into the system when they did not seem to have security features in place for data encryption or could not answer other questions most SaaS companies are ready to answer. Pros I was very much hoping to use Paperbell because so many of their features are helpful for this line of work. Cons When I asked support about data security, I was first given phrases like "industry standard" and "continuous protections". When I asked for clarification, like end to end encryption or how I might access my schedule if there was a disruption of service, I was told "We're a super small team serving thousands of customers, which means that we can't answer specific security questions like these.All we can do is point you towards our privacy policy. If that doesn't contain the kind of information you need, we totally understand if you go with another solution."This leads me to believe they have not made plans around service interruptions or for data security because those are not difficult questions to answer if you have. Review Source Response from Paperbell April 24, 2023 Hi Meredith, We take security and privacy very seriously and publish our policies at https://paperbell.com/privacy-policy/ and https://paperbell.com/terms-and-conditions/ We do have practices for both data security and service interruptions, it sounds like we had a miscommunication on this one. Thanks for taking the time to check out Paperbell and welcome you back any time! - Laura, Team Paperbell Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Coaching](https://www.capterra.com/coaching-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.