---
title: "GoSite Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about GoSite Software - reviews, pricing plans, popular comparisons to other Review Management products and more."
source_url: "https://www.capterra.com/p/206097/GoSite/"
page_type: "product"
language: "en"
---

# 

 GoSite Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

GoSite

## What is GoSite?

GoSite creates simplified technology for small businesses that drive Americas economy. Our software empowers them to have everything they need in one place to connect with their customers in the digital era. Our cloud-based suite of mobile and web tools transforms the way our customers run their business, on the go and everywhere.

## What is GoSite used for?

[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Review Management](https://www.capterra.com/review-management-software/)

Top alternative

Featured

Overall rating

Based on 33 user reviews

Reviews sentiment

Positive

58%

Neutral

15%

Negative

27%

Starting price

$15.2

Per User, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for GoSite?[Manage this product listing](https://www.g2.com/products/gosite/claim_requests/new?auto=true)

## GoSite Overview

Updated September 2026

AI summary

GoSite is a cloud-based platform designed for small businesses seeking to manage customer reviews, appointments, payments, and engagement in one place. Covering review management, appointment scheduling, and CRM, it offers features like review requests, feedback management, review monitoring, billing, and social sharing. GoSite is accessible via web and mobile devices, supporting day-to-day customer interactions efficiently.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### GoSite

3.5 (33)

VS.

[4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting Price

$15.2

Per User, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.7 (33)

Ease Of Use

4.6 (1,446)

Value For Money

3.3 (32)

Value For Money

4.4 (1,249)

Customer Service

3.5 (32)

Customer Service

4.6 (1,399)

## GoSite alternatives

[4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

84%

of reviewers

rated it above 4 stars

[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

Starting price

$948.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

58%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/206097/GoSite/alternatives/)

## FAQs about GoSite

Overview

### Which roles and teams benefit most from GoSite?

GoSite is most used by small business owners, CEOs, directors, and operations managers who need to centralize customer communication, scheduling, payments, and online presence. Office administrators and client-facing teams use it to streamline appointments and follow-ups, while service-based professionals rely on it to manage day-to-day customer engagement efficiently.

Answer based on 33 reviews

Overview

### What company size and industries is GoSite built for?

GoSite is designed for small and local businesses, with 94% of reviewers coming from small businesses and 27% from Consumer Services. It also serves midsize companies at 6%, with additional adoption in Facilities Services and Transportation/Trucking/Railroad, each representing 9% of reviewers.

Answer based on 33 reviews

Features and Usability

### What are the key features of GoSite?

GoSite offers online booking, appointment scheduling, calendar management, and calendar sync for managing appointments and availability. It also includes billing and invoicing, online payments, payment processing, quotes and estimates, customer and client databases, reminders, reporting and analytics, review monitoring, and social sharing.

Pricing

### How much does it cost and what fees or limitations are included?

GoSite starts at $15.20 per user per month for the Starter plan, which covers one user and includes CRM, payments, invoices, and reporting. Pro costs $63.20 per user per month for five users, and Ultimate is $159.20 per user per month for 20 users. A free version and free trial are available.

Answer based on 5 reviews

Integrations

### Which third-party tools and platforms does GoSite integrate with?

GoSite integrates with Google Calendar for scheduling and estimating. The available catalog data highlights Google Calendar as the primary third-party platform mentioned for GoSite, giving teams a calendar connection for appointment management and time-based coordination.

Answer based on 5 reviews

Getting Started and Support

### What training and onboarding options does GoSite offer?

GoSite provides live online training sessions to support team onboarding. These sessions allow users to receive guided instruction and ask questions during setup and early use. No other training formats are listed in the catalog data for GoSite.

Getting Started and Support

### What customer support options does GoSite offer?

GoSite provides email/help desk, a knowledge base, 24/7 live rep support, and chat. Users describe support as responsive and often quick to fix problems, though some report slower resolutions, long waits, and occasional vague or unhelpful replies when issues involve billing or platform instability.

Answer based on 7 reviews

## Features

AI summary

Based on 2,212 Review Management reviews

Capterra data shows that buyers of review management software rank the following features as their top priorities:

-   **Review Request** (**56%** of reviewers rated this feature as critical)
-   **Feedback Management** (**50%**)
-   **Review Monitoring** (**48%**)

GoSite supports all three of the features reviewers value most: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, manage incoming feedback in one place, and keep track of review activity across channels, allowing teams to respond faster and maintain a stronger online reputation.

Review Request

3.9 (13)

23.08% of 13 reviewers that rated this feature as important or highly important

Allows businesses to request reviews from their customers

Feedback Management

3.3 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Review Monitoring

4.6 (11)

54.55% of 11 reviewers that rated this feature as important or highly important

Automatically monitor and receive alerts for any new online reviews

Negative Feedback Management

4.3 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Online Booking

3.8 (12)

41.67% of 12 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Calendar Sync

3.6 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

Synchronize with other calendars to view mutual availability and schedules

GoSite 34 features

### All Features
- Appointment Scheduling: Schedule appointments via a calendar
- Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Calendar Sync: Synchronize with other calendars to view mutual availability and schedules
- Client Database: Electronic storage of stakeholder contact information
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customer Management: Store and organize information about customers and previous interactions
- Customizable Branding: Add customized logos and colors to align with company branding
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Security: Protect sensitive data for digital privacy
- Electronic Payments: Electronically collect payments for goods or services
- Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
- Job Management: Manage and track all job information and associated tasks
- Mobile Access: Access software remotely via mobile devices
- Mobile App: Access the system via a mobile application
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Location: Manage and support multiple locations
- Negative Feedback Management: Identify, track, and respond to negative feedback
- Online Booking: Book meetings and appointments through a website or digital platform
- Online Payments: Accept and process online payment transactions
- Payment Processing: Accept, record, and reconcile financial transactions
- Quotes/Estimates: Generate quotes or estimates for customers
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents
- Review Monitoring: Automatically monitor and receive alerts for any new online reviews
- Review Notification: Notifies a business when a review is left
- Review Request: Allows businesses to request reviews from their customers
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Social Sharing: Allows businesses to share their videos on social media.

---

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Features

3.6 (33)

3.6

Based on 33 reviews

## Pricing

Value for money

3.3 (32)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/206097/GoSite/pricing/)

Starter

$15.20

Per User,Per Month

It includes:

-   24/7 Support
-   Mobile App
-   App Store Integrations
-   Contact Hub (CRM)
-   Invoices
-   Credit Card Payments
-   ACH Payments
-   Store Card on File
-   Client Portal
-   Google My Business Management
-   Facebook Management
-   Reporting
-   QuickBooks Sync

Pro

$63.20

Per User,Per Month

It includes:

-   24/7 Support
-   Mobile App
-   App Store Integrations
-   Contact Hub (CRM)
-   Invoices
-   Credit Card Payments
-   ACH Payments
-   Store Card on File
-   Client Portal
-   Google My Business Management
-   Facebook Management
-   Reporting
-   QuickBooks Sync
-   Thumbtack Sync
-   Messenger / 2-Way Text Messaging
-   Reviews / Reputation Management
-   Appointments & Scheduling
-   Online Booking

Ultimate

$159.20

Per User,Per Month

It includes:

-   24/7 Support
-   Mobile App
-   App Store Integrations
-   Contact Hub (CRM)
-   Invoices
-   Credit Card Payments
-   ACH Payments
-   Store Card on File
-   Client Portal
-   Google My Business Management
-   Facebook Management
-   Reporting
-   QuickBooks Sync
-   Thumbtack Sync
-   Messenger / 2-Way Text Messaging
-   Reviews / Reputation Management
-   Appointments & Scheduling
-   Online Booking
-   Messenger Autoresponder
-   Schedule Invoices
-   Recurring Invoices
-   Custom Contact Groups & Tags
-   Bulk Review Requests
-   Automatic Review Request After Payments
-   SMS Appointment Reminders

GoSite+

Contact Vendor for Pricing

It includes:

-   Unlimited users
-   Unlimited locations

Value for money

3.3 (32)

3.3

Based on 32 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.5 (32)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.5 (32)

3.5

Based on 32 reviews

## User reviews

Overall rating

3.5

Based on 33 reviews

Filter by rating

5(13)

4(6)

3(5)

2(2)

1(7)

Mentioned topic

Sorted by most recent

NS

Nancy S.

Owner

Government Relations

### "Poor Experience "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 20, 2024

Horrible and a huge nightmare. Trying to get ahold of them is not easy.

Pros

The cost it’s free. The app is super fast at loading and even faster at crashing.

Cons

Everything was so glitchy. It keeps crashing my phone.

Switched from

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

Promises of it being a great app, it’s not.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

David B.

CEO

Computer Software

### "Glitchy Software Does not work No Support"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 26, 2024

When I tried to call an get the issues fixed they make you leave a message and never call you back. I emailed support to cancel the account and I was again charged the next month. I had to cancel my card to stop billing. After the card was canceled I got a call from them saying the payment did not go through. I told them I canceled and they say they never got my calls or e-mails about canceling. She told me she would send me another form I needed to fill out to cancel. After she got off the phone I never got the e-mail from her with the form to fill out

Pros

I Likes the Features they offer up front. But They don't work well at all. and you don't have any support on any of the products. Overall the website is ok and loads fast.

Cons

Invoices would not send to customers. Customers that did get an invoice could not make a payment. Messages would not send from messenger. When you try to reply to a message from a customer they never get your reply.

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Jobber was high priced. but the support and product is very good. I want back to jobber after the issues with gosite.

Alternatives considered

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reasons for choosing GoSite

Better Price. Jobber and I returned to Jobber Better support

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MV

Mikhail V.

Owner

Facilities Services

### "Terrible Experience with GoSite - Avoid at All Costs"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 23, 2024

I had high hopes for GoSite based on their flashy advertisements and promises of streamlined business solutions, but my experience was nothing short of a nightmare. From the get-go, their customer service was abysmal. I found myself stuck on hold for hours and received vague, unhelpful responses to my inquiries. TOOK MY MONEY EACH MONTH AND DID NOTHING TO HELP BOOST MY PRESENCE IN FACT MY ONLINE PRESENCE DROPPED DRASTICALLY The platform itself is clunky and unintuitive. Features that are supposed to make things easier only add to the confusion. The website builder constantly crashes, and the integration with other tools is spotty at best. I wasted more time trying to fix errors than actually working on my business. On top of that, billing issues plagued my account. I was charged for services I didn’t use, and despite multiple attempts to resolve the issue, the support team was unresponsive and unhelpful. Overall, GoSite has been a huge disappointment and a drain on my time and resources. There are plenty of other tools out there that offer better functionality and customer support. Save yourself the trouble and look elsewhere.

Pros

NONE I did not like anything about GoSite very unprofessional staff, its a Scam

Cons

EVERYTHING- No SEO, directory optimization 0000000000000000000000 they will tank your business

Switched from

[TownSq](https://www.capterra.com/p/179206/TownSq/)

my business started to lose a lot of money

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BE

Benton E.

Owner

Facilities Services

### "Waste of money. Use Google Buisness for free"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 4, 2024

It’s been horrible and a waste of money. Every time I bail out from under them they hold my website hostage until I pay for another year of service.

Pros

I don’t like anything about this company.

Cons

It’s Managment team. They are unresponsive to my needs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AG

Alexandra G.

Owner

Facilities Services

### "For the most part a good software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

May 7, 2023

Overall i had an ok experience with the expectations of certain aspects of the software

Pros

I liked how you can manage reviews from different platforms. I liked how it automatically saved clients information and i liked the how responsive the customer service is if I ever needed them.

Cons

Things i didn't like were the website designs, How i there wasn't an option to export clients information that had contacted me through gosite . And i didn't always receive notification when I would be contacted by customer and i didn't like how the message from clients wouldn't always come through or it was a struggle to find their messages

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 11, 2023

Hi Alexandra, thank you for taking the time to share such a detailed review about your experience with GoSite and we're thrilled that you have a positive experience with our products. Your feedback inspires us to perform better. For further assistance regarding your website, contacts, and notification settings, kindly reach out to us anytime through chat or send us an email at help@gosite.com.

BS

Benton Scott E.

Owner

Consumer Services

### "Most features I personally don’t need or use"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

February 28, 2023

I’m not sure it’s the best business decision I’ve made. Their customer service is very good. I’m just not sure that Gosite offers my company enough. There’s a lot of things that the website that Google gives you that offers some of the same benefits for free.

Pros

That you can pick and choose what reviews to put up as they come in

Cons

To be honest, I just don’t use Gosite enough to be critical. I’ve been there since the beginning in the app has come a long ways. It was really bad at first, but they’ve made quite a bit of improvements and is now fairly decent.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 7, 2023

Hi Benton, thank you so much for taking the time to leave us feedback. We strive to provide exceptional service to our clients and support the growth of their business in any we can. We appreciate that you have had a positive experience with our Reviews tool and our Customer Support. In reference to maximizing your GoSite subscription, we are grateful that we are able to reach out to you and provide the assistance that you need. For any questions and further help, feel free to chat with us or email us at help@gosite.com.

DK

Diane K.

Co/Owner

Business Supplies and Equipment

### "Owner"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

January 7, 2023

For the majority the overall experience has been decent, but definitely can improve on customer service, and quality of service with the websites

Pros

It’s easy inconvenience to get reviews. I also like the fact that I can track all my customers.

Cons

I’m not always sure that people are finding us based on our website and go site quality

Reasons for choosing GoSite

It was when I first got started.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 10, 2023

Hi Diane, we are pleased that you are satisfied with GoSite Reviews and Contact Hub. We appreciate your feedback, as it is important for us in order to improve our products and services. If you require any assistance, you may reach out through our chat support or email us at help@gosite.com.

MB

Michael B.

Account Executive

Hospitality

### "Honest review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 6, 2023

It was awesome, great for a business that needs to go online but doesnt know where to start

Pros

I liked that it really was a one stop shop, clunky at times, but hey they were doing alot under one roof and for the price the value was definitely there. To be honest, these guys will be good at taking you to orbit, once you are there, you can decide what other company can take you to the moon, but one step at a time. Let these guys get you on the map.

Cons

the review tool should be more streamlined and take you to the typing portion of it instead of the taking you to the google business profileIntegrations were difficult at times, others were easy

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 9, 2023

Hi Michael, thank you! We're thrilled that you have had a positive experience with our products and our team. Your comments inspire us to perform better and we're humbled to know that our efforts are making a difference. We take all feedback very seriously, and please know that this is a great way for us to improve our products to serve you better. We will be forwarding your feedback to our Product team so that they can further check our Reviews Tool. If you have any questions or need assistance, feel free to chat with us or email us at help@gosite.com.

CR

Claudia R.

Manager

Consumer Services

### "Great service for small business owners!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 6, 2023

Great! I personally loved it. We had to pause/cancel this service because of changes in management (new marketing team were hired).

Pros

I liked how you were able to communicate with clients with text messaging. That feature was very important. In regard to the website, being able to edit yourself was great and you also could contact them to customize however, you need to keep in mind that you, yourself, has to manage the website because they mainly provide just the platform. In order to succeed using other functions like scheduling service or offering online booking you need to have a marketing/sales team to manage.

Cons

There were constant issues with messages. They would disappear after sending or you cound't receive any messages from clients.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 9, 2023

Hi Claudia, thank you for taking the time to leave us a review! We're very happy to know that you have had a great experience with your GoSite tools, specifically text messaging and website editor. Regarding your Messenger tool, we would like to apologize for the inconvenience, please know that it was an uncommon instance. Our team will use the insights from this experience to improve our products and services.

GA

Glenn A.

Owner

Automotive

### " GoSite Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

January 4, 2023

Pros

Easy to navigate

Cons

Difficulties with the mobile app, several issues logging in and it happens frequently. Find myself having to remove the app and re-downloading too often.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 9, 2023

Hi Glenn, thank you for taking the time to leave feedback for GoSite. We're happy to know that you find GoSite tools easy to navigate. In reference to your mobile app concerns, we will be reaching out to you directly to inquire on how we can provide further assistance. We apologize for the inconvenience this has caused you and your business.

[View all Reviews](https://www.capterra.com/p/206097/GoSite/reviews/)

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