# GoSite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoSite the right Review Management solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/206097/GoSite/reviews --- GoSite 3.5 (33) [View alternatives](https://www.capterra.com/p/206097/GoSite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GoSite Ease of use 3.7 Customer Service 3.5 ## Pros and Cons in Reviews MV Mikhail V OwnerFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “There are plenty of other tools out there that offer better functionality and customer support.“ August 23, 2024 ec evan c ownerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Manymornings I had to wait until customer service people solve the issue which takes whole day or two.“ December 16, 2022 JK Julie K Owner/Business ManagerSecurity and Investigations, 2 - 10 employeesUsed the software for: More than 2 years. “The reviews can also be integrated directly into our website! “ December 20, 2022 SK Shane K ownerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I asked for a refund of my first month they charged but they won't. “ September 21, 2020 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher C. Director Mental Health Care Used the software for: 2+ years ### "High output, low Maintenance" December 19, 2022 5.0 I have had a wonderful experience and would recommend this to anybody. Pros The features are easy to use and when there is a problem, support staff is fast at solving the issues. Cons When adding pictures, it doesn't always line up good in page setting Review Source Response from GoSite December 20, 2022 Thank you, Christopher! We're thrilled that you had a positive experience with our products and team. We always aim to deliver exceptional service to our clients and support the growth of their businesses in any way we can. If you require further assistance in updating your website, please feel free to reach us at help@gosite.com. You can also message us through our chat support. JD Jack D. Head of Operations Recreational Facilities and Services Used the software for: 6-12 months ### "Great solution for online listings, reviews, and messaging" September 24, 2020 5.0 We have been able to grow market share by taking our online reviews seriously. Also we have made it easier for customers to do business with us by implementing texting on our website. Support has been able to answer questions quickly as well. Pros Managing all my locations from one hub is the best part. It ensures I show up highly with good reviews and makes it easy for customers to text sales reps directly from the website. It has also improved how we address customer complaints online. Cons I wish they could plug directly into my main CRM, but it's not a huge headache because of the mobile app. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing GoSite Price was way more reasonable and they offered all the core functionality I needed. Review Source Response from GoSite June 9, 2021 Thank you for the kind words, Jack! We are so happy to be working with you and love to see that our Mobile App and Review Tool are working so well for your business. If you need anything in the future please feel free to chat with us on our website or send an email to help@gosite.com. Thank you! David B. CEO Computer Software Used the software for: 1-2 years ### "Glitchy Software Does not work No Support" August 26, 2024 1.0 When I tried to call an get the issues fixed they make you leave a message and never call you back. I emailed support to cancel the account and I was again charged the next month. I had to cancel my card to stop billing. After the card was canceled I got a call from them saying the payment did not go through. I told them I canceled and they say they never got my calls or e-mails about canceling. She told me she would send me another form I needed to fill out to cancel. After she got off the phone I never got the e-mail from her with the form to fill out Pros I Likes the Features they offer up front. But They don't work well at all. and you don't have any support on any of the products. Overall the website is ok and loads fast. Cons Invoices would not send to customers. Customers that did get an invoice could not make a payment. Messages would not send from messenger. When you try to reply to a message from a customer they never get your reply. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing GoSite Better Price. Jobber and I returned to Jobber Better support Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber was high priced. but the support and product is very good. I want back to jobber after the issues with gosite. Review Source JC Jose C. Remodeling Construction Used the software for: Less than 6 months ### "Ebenezer Property and home Solutions " July 6, 2021 5.0 So far good Pros Is easy to use and have a lot of options to use Cons That sometimes helps for customers to find you Alternatives considered [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Reason for choosing GoSite Because the adds didn't gave me any work it only charge me for the service Review Source Response from GoSite July 19, 2021 Thank you, Jose! We look forward to a lifetime of supporting your business. If you need anything in the future please feel free to chat with us on our website or send an email to help@gosite.com. Thank you! MB Michael B. Account Executive Hospitality Used the software for: 1-2 years ### "Honest review" January 6, 2023 5.0 It was awesome, great for a business that needs to go online but doesnt know where to start Pros I liked that it really was a one stop shop, clunky at times, but hey they were doing alot under one roof and for the price the value was definitely there. To be honest, these guys will be good at taking you to orbit, once you are there, you can decide what other company can take you to the moon, but one step at a time. Let these guys get you on the map. Cons the review tool should be more streamlined and take you to the typing portion of it instead of the taking you to the google business profileIntegrations were difficult at times, others were easy Review Source Response from GoSite January 9, 2023 Hi Michael, thank you! We're thrilled that you have had a positive experience with our products and our team. Your comments inspire us to perform better and we're humbled to know that our efforts are making a difference. We take all feedback very seriously, and please know that this is a great way for us to improve our products to serve you better. We will be forwarding your feedback to our Product team so that they can further check our Reviews Tool. If you have any questions or need assistance, feel free to chat with us or email us at help@gosite.com. AU Alina U. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Not was I was sold" December 11, 2020 3.0 Frustrating. Majority of the time they did not know what was wrong with the system. Pros The fact that it had the possibility of all of the tools that I need to run my business. However, half of them were not working properly. Cons Over 60% of the time it was not working properly. Very frustrating to me. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Kajabi](https://www.capterra.com/p/154682/Kajabi/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing GoSite I was told that I would only need one system to be able to run my business. It would have been great if it would work properly. I have 34 years of working with software systems, I know what I need to run a business and GoSite let me down big time. Review Source Response from GoSite June 5, 2021 Thank you, Alina, for taking the time to bring this to our attention. We are sorry to see that your experience has not lived up to expectations. This is not the kind of environment we strive to create for our customers. We acknowledge your frustration regarding product usage and want to assure you that this feedback is appreciated and will be reviewed internally. Thank you again, and please feel free to send us a chat on our website or send us an email at help@gosite.com. MV Mikhail V. Owner Facilities Services Used the software for: 1-2 years ### "Terrible Experience with GoSite - Avoid at All Costs" August 23, 2024 1.0 I had high hopes for GoSite based on their flashy advertisements and promises of streamlined business solutions, but my experience was nothing short of a nightmare. From the get-go, their customer service was abysmal. I found myself stuck on hold for hours and received vague, unhelpful responses to my inquiries. TOOK MY MONEY EACH MONTH AND DID NOTHING TO HELP BOOST MY PRESENCE IN FACT MY ONLINE PRESENCE DROPPED DRASTICALLY The platform itself is clunky and unintuitive. Features that are supposed to make things easier only add to the confusion. The website builder constantly crashes, and the integration with other tools is spotty at best. I wasted more time trying to fix errors than actually working on my business. On top of that, billing issues plagued my account. I was charged for services I didn’t use, and despite multiple attempts to resolve the issue, the support team was unresponsive and unhelpful. Overall, GoSite has been a huge disappointment and a drain on my time and resources. There are plenty of other tools out there that offer better functionality and customer support. Save yourself the trouble and look elsewhere. Pros NONE I did not like anything about GoSite very unprofessional staff, its a Scam Cons EVERYTHING- No SEO, directory optimization 0000000000000000000000 they will tank your business Switched from [TownSq](https://www.capterra.com/p/179206/TownSq/) my business started to lose a lot of money Review Source NS Nancy S. Owner Government Relations Used the software for: 1-2 years ### "Poor Experience " September 20, 2024 1.0 Horrible and a huge nightmare. Trying to get ahold of them is not easy. Pros The cost it’s free. The app is super fast at loading and even faster at crashing. Cons Everything was so glitchy. It keeps crashing my phone. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Promises of it being a great app, it’s not. Review Source CR Claudia R. Manager Consumer Services Used the software for: 1-2 years ### "Great service for small business owners!" January 6, 2023 4.0 Great! I personally loved it. We had to pause/cancel this service because of changes in management (new marketing team were hired). Pros I liked how you were able to communicate with clients with text messaging. That feature was very important. In regard to the website, being able to edit yourself was great and you also could contact them to customize however, you need to keep in mind that you, yourself, has to manage the website because they mainly provide just the platform. In order to succeed using other functions like scheduling service or offering online booking you need to have a marketing/sales team to manage. Cons There were constant issues with messages. They would disappear after sending or you cound't receive any messages from clients. Review Source Response from GoSite January 9, 2023 Hi Claudia, thank you for taking the time to leave us a review! We're very happy to know that you have had a great experience with your GoSite tools, specifically text messaging and website editor. Regarding your Messenger tool, we would like to apologize for the inconvenience, please know that it was an uncommon instance. Our team will use the insights from this experience to improve our products and services. BK Bryan K. Owner Automotive Used the software for: 2+ years ### "Great when its working properly " December 21, 2022 2.0 Customer service is always working with us to fix the issues we have. Usually they’re fixed pretty quick. Pros Scheduling our customers, reminders being sent to them. Website is great. Easy to edit or the Gosite team will make edits or updates quickly when asked Cons We have had a lot of issues with the mobile app. Sometimes feature work sometimes they don’t. Reason for choosing GoSite Had been looking for a booking tool that was able to receive messages through the website. Customer reminders was a huge selling point for us Review Source Response from GoSite December 23, 2022 Hi Bryan, thank you for taking the time to share such a detailed review about our company. We're sorry that your experience with our products did not meet your expectations. We know how integral this is to a business and we've been in constant communication with our Product Engineers to ensure that we provide every customer with the best experience possible. We will be reaching out to you directly so we can assist. SK Shane K. owner Consumer Services Used the software for: Less than 6 months ### "No recommended" September 21, 2020 1.0 This review is done because Gosite has not done what they have stated. The website they built is very poor quality. I had to point out the many misspellings. The site looks like they just threw it together. They also copied my current site that I told them not to do. I asked for a refund of my first month they charged but they won't. Pros I like the concepts of how to collect reviews and also have a website. I signed up hoping to improve my online presence. Cons poor consumer service, bad website and harder to use to collect reviews Reason for choosing GoSite Gosite builds websites and a little less expensive Review Source Response from GoSite June 5, 2021 Thank you, Shane, for taking the time to bring this to our attention. We are sorry to see that your experience with your website has not lived up to expectations. This is not the kind of environment we strive to create for our customers. We acknowledge your frustration and want to assure you that this feedback is appreciated and will be reviewed internally. It looks like all charges on your account have been refunded. Thank you again, and please feel free to send us a chat on our website or send us an email at help@gosite.com. AG Alexandra G. Owner Facilities Services Used the software for: 2+ years ### "For the most part a good software " May 7, 2023 5.0 Overall i had an ok experience with the expectations of certain aspects of the software Pros I liked how you can manage reviews from different platforms. I liked how it automatically saved clients information and i liked the how responsive the customer service is if I ever needed them. Cons Things i didn't like were the website designs, How i there wasn't an option to export clients information that had contacted me through gosite . And i didn't always receive notification when I would be contacted by customer and i didn't like how the message from clients wouldn't always come through or it was a struggle to find their messages Review Source Response from GoSite May 11, 2023 Hi Alexandra, thank you for taking the time to share such a detailed review about your experience with GoSite and we're thrilled that you have a positive experience with our products. Your feedback inspires us to perform better. For further assistance regarding your website, contacts, and notification settings, kindly reach out to us anytime through chat or send us an email at help@gosite.com. HR Heather R. Owner Consumer Services Used the software for: 1-2 years ### "Wasted money" January 12, 2021 1.0 It was an extreme waste of $2000 when I expressed this to them they gave me one month free and then four months for $50 due to Covid they were trying to “help out “after the one month free they froze my web again and now are unreachable Pros They had a payment app option That allowed you to send a link for customers to pay you I thought that was a great option didn’t get to use it I never got any new clients through them everything I got I got myself so it was a waste of almost $2000 most definitely Cons I got absolutely no results no calls I was hard to find on the search engine which they were supposed to be putting me at the top of Social media and searches. I had my own website they insisted they could help make my website better it was a terrible website I had them put the content from my personal site I built onto the site they had and then when I raise suspicion about what I was getting for my money they froze my website I naturally reinstated thankfully my own web Continue to pay for however it was very frustrating and not worth the money I spent I could’ve paid a teenager to sit around and help add me on networks and got the same or better outcome not to mention on each social media or platform they’ve entered me in differently so it doesn’t recognize my business from one platform to another Reason for choosing GoSite I was with a previous company and they basically had done nothing at all so Gosite called me reassuring me they had so much they could do for me scam scam scam take take take is all they did Review Source Response from GoSite June 5, 2021 Thank you, Rashel, for bringing this to our attention. I would love to reach out and discuss this however I am unable to find an account to match this record. Please send us a chat on our website or email us help@gosite.com so we can better assist. Thank you again! NS Neal S. Director Computer & Network Security Used the software for: 2+ years ### "Started out well but service fell apart and I Found similar servece for 30% less" December 15, 2022 4.0 Pros Good graphics. Good customer service at first, That was four years ago Cons I had contact people 4 years ago who I call. Last year they were gone and when I had problems I could ONLY TEXT people and had to wait DAYS for help. Support people told me they were OVERWHELMED with work. BAD customer service. NOW people are calling me. I have since founf similar website company who offered me $750 a year for each of my 4 business websites. I am still paying MUCH MORE with GOSITE! $1234 a year! Reason for choosing GoSite I am NOT unless you reduce my fees to match Engages. Review Source Response from GoSite December 20, 2022 Hi Neal, we appreciate you taking the time to share your feedback with us. Providing a great customer experience is very important to us, and we are sorry that your current experience did not meet that standard. We are doing everything to make it right for you. We will be reaching out to you directly to inquire on how we can provide further assistance. JC John C. Veterinarian Veterinary Used the software for: 2+ years ### "GoSite review" December 19, 2022 4.0 Pros Ease of use, integrates with our hardware Cons Does not directly interface with PIMS scheduler Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Cost and convenience Review Source Response from GoSite December 22, 2022 Thank you John! We're happy to know that you have had a positive experience with one of our tools. We appreciate your feedback, as it is important for us in order to improve our products and services. If you require any assistance, you may reach out through our chat support or email us at help@gosite.com. eC evan C. owner Hospital & Health Care Used the software for: 2+ years ### "Review frim long term user" December 16, 2022 3.0 Pros Inexpensive, customer service, ease of use. Cons The GoSite platform is very unstable. Manymornings I had to wait until customer service people solve the issue which takes whole day or two. Then, I can’t communicate or send reminders to patients. Review Source Response from GoSite December 20, 2022 Hi Evan, we appreciate you taking the time to leave us a review. We're sorry your experience didn't match your expectations. Please know that your feedback is important to us as we strive to improve our products and services. We will be reaching out to you directly to inquire on any assistance that you may need. We appreciate your business and we will continue to work on improving customer experience. BSE Benton Scott E. Owner Consumer Services Used the software for: 2+ years ### "Most features I personally don’t need or use" February 28, 2023 3.0 I’m not sure it’s the best business decision I’ve made. Their customer service is very good. I’m just not sure that Gosite offers my company enough. There’s a lot of things that the website that Google gives you that offers some of the same benefits for free. Pros That you can pick and choose what reviews to put up as they come in Cons To be honest, I just don’t use Gosite enough to be critical. I’ve been there since the beginning in the app has come a long ways. It was really bad at first, but they’ve made quite a bit of improvements and is now fairly decent. Review Source Response from GoSite March 7, 2023 Hi Benton, thank you so much for taking the time to leave us feedback. We strive to provide exceptional service to our clients and support the growth of their business in any we can. We appreciate that you have had a positive experience with our Reviews tool and our Customer Support. In reference to maximizing your GoSite subscription, we are grateful that we are able to reach out to you and provide the assistance that you need. For any questions and further help, feel free to chat with us or email us at help@gosite.com. DK Diane K. Co/Owner Business Supplies and Equipment Used the software for: 1-2 years ### "Owner" January 7, 2023 5.0 For the majority the overall experience has been decent, but definitely can improve on customer service, and quality of service with the websites Pros It’s easy inconvenience to get reviews. I also like the fact that I can track all my customers. Cons I’m not always sure that people are finding us based on our website and go site quality Reason for choosing GoSite It was when I first got started. Review Source Response from GoSite January 10, 2023 Hi Diane, we are pleased that you are satisfied with GoSite Reviews and Contact Hub. We appreciate your feedback, as it is important for us in order to improve our products and services. If you require any assistance, you may reach out through our chat support or email us at help@gosite.com. JK Julie K. Owner/Business Manager Security and Investigations Used the software for: 2+ years ### "Love those reviews!" December 20, 2022 5.0 Pros The Review Request feature makes it easy and efficient to gather reviews from our clients and use them in our marketing efforts and as an incentive to our Team. The reviews can also be integrated directly into our website! Super cost effective, too. Cons nothing i can think of that I did not like Review Source Response from GoSite December 22, 2022 Hi Julie, Thank you for the positive feedback! We are thrilled to learn that you are happy with GoSite products, specifically the Reviews tool. Please continue to let us know of ways we can support you and your business. You may reach out for any assistance needed through our chat support or email us at help@gosite.com. AG Alejandro G. CEO Sports Used the software for: 6-12 months ### "Not worth my money" November 3, 2022 1.0 Very bad. Would not recommend this to anyone. Considering the price was very high. Pros The initial call from a rep seemed promising. They had a good presentation and everything looked well. My rep always answered my texts and calls for the first month. Cons Where can I begin? Ok. Remember how I mentioned my rep was always answering my calls and texts, well not only did he not reply to me after the first month, but GoSite never appointed a new rep. Software is very hard to use once you dive in and has so many glitches. They sold me the idea that a website should only have 1 page? Really??? well I bought it. Customer service is probably the worse. They never help. may email campaigns take a day to send out. Review Source Response from GoSite November 10, 2022 Hi Alejandro, Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we're really sorry we've not been able to meet your expectations this time. We'd love to chat and see how we could find a solution that works for you. Please drop us a message directly via this email christina.brown@gosite.com and we'd love to talk more! GA Glenn A. Owner Automotive Used the software for: 1-2 years ### " GoSite Review" January 4, 2023 4.0 Pros Easy to navigate Cons Difficulties with the mobile app, several issues logging in and it happens frequently. Find myself having to remove the app and re-downloading too often. Review Source Response from GoSite January 9, 2023 Hi Glenn, thank you for taking the time to leave feedback for GoSite. We're happy to know that you find GoSite tools easy to navigate. In reference to your mobile app concerns, we will be reaching out to you directly to inquire on how we can provide further assistance. We apologize for the inconvenience this has caused you and your business. AB Alexandra B. Chief Executive Officer Consumer Services Used the software for: 1-2 years ### "Website, Customer Engagement, Support Services" December 16, 2022 3.0 Pros Integration with other software, Prompt Customer Service Support Cons Payment processing isn't working since I no longer use quickbooks Review Source Response from GoSite December 16, 2022 Hi Alexandra, we are grateful to know that you appreciate our software integration and the assistance that our Customer Support team provides. Please know that your feedback is highly important to us as we strive to improve our products and services and we sincerely apologize for the issues you encountered. Our Representatives had been in constant communication with you and exerted their best to provide information regarding your inquiries with our payment processor. We will be reaching out to you directly to inquire on how we can provide further assistance. BE Benton E. Owner Facilities Services Used the software for: 2+ years ### "Waste of money. Use Google Buisness for free" April 4, 2024 1.0 It’s been horrible and a waste of money. Every time I bail out from under them they hold my website hostage until I pay for another year of service. Pros I don’t like anything about this company. Cons It’s Managment team. They are unresponsive to my needs. Review Source TW Toby W. Owner Consumer Services Used the software for: 1-2 years ### "Midwest user" December 19, 2022 4.0 No follow up Pros Customer interaction is easy and simple. Cons I've asked for assistance and gotten none. Review Source Response from GoSite December 20, 2022 Hi Toby, Thank you for sharing your experience with GoSite! We love to hear that you are seeing the value of our platform for your business. Your feedback is highly important and an opportunity for us to perform better. In line with this, we would like to ensure that we are providing the best experience to our customers. Our Representatives will be reaching out to you directly to inquire on how we can provide assistance. KT Kevin T. Engagement Manager Financial Services Used the software for: 6-12 months ### "Thank you GoSite! " September 25, 2020 5.0 Excellent. I must say thank you to the enterprise account management team. They've been monumental in helping us claim our listings and deploy review campaigns. Pros It's hard to narrow down one thing.. but GoSite's "Bulk Update" button has had a huge impact with my team. It saves us hours each month in updating hours for all of our locations' listings in one click. Cons I feel like the metrics could be improved. Hopefully this is on the list of product updates! There are some metrics, however, it could be more robust. Review Source Response from GoSite June 5, 2021 Thank you for sharing this, Kevin! We are thrilled to be working with you and love to see that our software is helping you manage your business locations in one centralized platform. We appreciate the feedback on the Dashboard Metrics and will be sure to hand this feedback over to the product team for future updates! If you need anything in the future please feel free to chat with us on our website or send an email to help@gosite.com. Thank you! Similar Products Featured ## Related categories [Review Management](https://www.capterra.com/review-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Maid Service](https://www.capterra.com/maid-service-software/)