Best For

All automotive-related businesses from small shops to multiple location enterprise. From small Fleet shops to Franchises for Fleet/Truck operations.Truck and Trailer and Rental repair operations.

Product Details

General Automotive and Heavy Duty Truck and Equipment and other Service/Repair Shops. Enterprise, Franchise, Fleet and Independent Operations in the United States and Canada. Scalable for shops with one to 100 or more employees.

Contact Details

ShopController

http://www.shopcontroller.com

Founded in 1993

Located in United States

ShopController Pricing Overview

ShopController pricing starts at $99.00 per month.There is not a free version of ShopController.ShopController does offer a free trial.See additional pricing details for ShopController below.

Starting Price

  • $99.00/month
  • Monthly cost as low as $25 per user Discount for Annual

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

ShopController Features

Billing & Invoicing
CRM
Inventory Management
Labor Rates
Maintenance Scheduling
Quotes/Estimates
Service History Tracking
VIN Lookup
Work Order Management

ShopController Reviews

Showing 5 of 17 reviews
Overall
4.6/5
Ease of Use
4.4/5
Customer Service
4.7/5
Rodney B.
Owner
Automotive, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
April 26, 2017

“A Really Good Program - Everything Flows!”

Overall I'm glad I went with ShopController. It gives me everything I need to manage my busy shop. It works nicely with Worldpac and my other vendors, so putting together estimates is easy. Moving a work order along through the stages from appointment to invoice is a simple process, and it's easy to tell what's going on in the shop at any time. I was nervous about switching from my old, really basic program, but they assigned me a trainer who made it easy and worked with my schedule. ShopController support customized my screens so everything is laid out perfectly for the way I like to work. When I have a question, I know whoever picks up the phone will always be friendly and professional. Overall A really good program that will grow with my business. Pros No contract Great support Flexible - set it up to work your way Access it from anywhere Cons None that I can think of.
Pros No contract Great support Flexible - set it up to work your way Access it from anywhere
Cons None that I can think of

Vendor Response

By ShopController on April 26, 2017
Thank you Rodney, we enjoy having you as one of our most valued customers. .
Source: Capterra
April 26, 2017
Don R.
owner
Automotive, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 8, 2017

“I have the 8.3 version and I like it, I had tried out the 10.0, but it wasn't user friendly”

Overallit was easy to use, helped many times when we put in the wrong vehicle serial #, it would not accept it and we would have to go over our tracks and find Our mistake, especially with gov't inspections, saving us embarrassment with wrong vin #'s for vehicle insurances etc
Prosthe 8.3 is easy to use for people like myself who aren't computer savvy, It stays up to date with new vehicles,
Consit doesn't update part costs while in the process of an invoice , we have to go back into inventory to correct and update values each time (if you change the price on an invoice, and close the invoice it defaults to the original price, for the next job)

Vendor Response

By ShopController on August 15, 2017
Don, Thank you for taking the time to post a review on Shop Controller. We understand that you feel more comfortable with the previous version of our software. In the updated version, we have recently added integration with Worldpac Speed dial, Epicor, as well as Nexpart to assist in parts ordering. When you use the new software you will have the ability to have the parts imported from the parts catalogs right into the work orders. With the price matrix, increasing your margin has never been easier, as the markup is done automatically. We are glad to hear that our Carfax integration has assisted you in preventing data entry issues. We also agree that Carfax is a great way to save time in the data entry process when entering vehicle information. Finally, we value your business and look forward assisting you in the future. Respectfully, Shop Controller
Reviewer Source 
Source: Capterra
August 8, 2017
Steven Y.
Business Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
May 1, 2017

“Extremely satisfied customer since the start of our business in 2014”

ProsThis software is very easy to use by most anyone. Customization is achievable for your specific needs and the support staff is responsive, and will go the extra mile to assist you when you have a problem.
ConsI don't see a tutorial we can print so that we can utilize the program to the fullest. There are some modules that we could use to help us analyze our business, but we are not familiar with how to go about doing so.

Vendor Response

By ShopController on May 3, 2017
Thank you for the kind review. We appreciate your patronage, and we are glad that you find ShopController easy to use and customizable to your needs. We are currently adding our Tutorial and User Guide as a link within ShopController, so it is easier to find and more readily accessible. We are also adding Feature pages to our website, and we will be sending updates to our clients describing available features as well. All of us here at ShopController are excited to assist you with all of your Shop Management needs and will schedule any additional training required.
Source: Capterra
May 1, 2017
Brian B.
Shop owner
Automotive, 1-10 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 23, 2017

“We have mixed feelings with this software. You have to remember we are not computer technicians ”

OverallIt allows me to run my business
ProsThe program is fairly easy to learn and use for basic stuff. It is easy to create Work orders and build new customer files. The search program works really well when looking up old work orders. Shop Controller was very good to work with to customize our profile
ConsThere are several glitches that still plague us after several years. The constant Save and Close procedure is a pain and when you are busy and miss a step it creates a back log. Once you learn the work arounds it is OK. The reports that you can generate are basically useless for any thing that I want. We also seem to loose contact with the main servers on a regular basis. Means a reboot of your computer to get back on line. Maybe our internet server but it is a major issue when the customer is standing in front of you ready to pay his bill. The transfer of our data from the old Shop controller program we were using was not perfect. Meaning we have to keep the old program going in the back ground to look things up. This is less of an issue as time goes on and as we build a new data base.
Reviewer Source 
Source: Capterra
August 23, 2017
Jennifer K.
Owner
Automotive, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 18, 2017

“Love the program. ”

OverallEasy to use. Keeps vehicle history information, customer information
ProsUser friendly. Customer support representative has always been there for tech support wherever i have had any questions. I think we first started using the program when he first started in 2000, And went back to his program after a short lapse.
ConsThe newest program is wonderful, however we have stuck with the older version because it is more simplified version, not as many options we don't want or need.

Vendor Response

By ShopController on August 18, 2017
Jennifer, Thank you for the review and continued business. Please let us know if you would like a demo of the new features that were recently added to the software. We look forward to many more years of assisting you with your software needs. Respectfully, ShopController
Reviewer Source 
Source: Capterra
August 18, 2017