--- title: "Moveworks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Moveworks Software - reviews, pricing plans, popular comparisons to other Generative AI products and more." source_url: "https://www.capterra.com/p/206137/Moveworks-AI-Platform/" page_type: "product" language: "en" --- # Moveworks Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Moveworks ## What is Moveworks? The Moveworks generative AI platform boosts employee productivity by surfacing information and automating tasks through natural language. Moveworks gives enterprises a conversational interface that works across every system — from Microsoft to Workday to Salesforce. Powered by GPT-class machine learning models, the Moveworks platform learns the unique language of your organization to solve thousands of use cases. ## What is Moveworks used for? [Agentic AI](https://www.capterra.com/agentic-ai-software/)[AI IT Agents](https://www.capterra.com/ai-it-agents-software/)[AI Agents for HR](https://www.capterra.com/ai-agents-for-hr-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Moveworks?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.moveworks.com&name=Moveworks) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Moveworks 5.0 (1) VS. [4.6 (80)](https://www.capterra.com/p/10020130/Gemini/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (2) Value For Money 5.0 (1) Value For Money 4.6 (1) Customer Service 5.0 (1) Customer Service 4.2 (1) ## Moveworks alternatives [AISERA](https://www.capterra.com/p/204926/AI-Service-Desk/) [4.5 (2)](https://www.capterra.com/p/204926/AI-Service-Desk/#reviews) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204926/AI-Service-Desk/) [Capacity](https://www.capterra.com/p/192480/Capacity/) [4.5 (14)](https://www.capterra.com/p/192480/Capacity/reviews/) Starting price $25000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/192480/Capacity/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (388)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) Highest Rated [Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/) [4.8 (23)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176610/Cognigy-AI/) [View all alternatives](https://www.capterra.com/p/206137/Moveworks-AI-Platform/alternatives/) ## FAQs about Moveworks Overview ### What company size and specific industries is Moveworks built for? Moveworks is designed for enterprise companies that need a single conversational interface for employees across many systems, languages, and use cases. It is aimed at large organizations rather than small businesses or mid-market teams, and the vendor description does not specify any particular industry focus. Features and Usability ### What are the key features of Moveworks? Moveworks offers conversational AI, natural language processing, and a natural language interface for employee requests. Core capabilities include workflow automation, autonomous task execution, automated routing, ticket management, and self-service portal functions, plus knowledge base integration, HR automation, IT incident management, analytics, access controls, and security and compliance. Getting Started and Support ### What training and onboarding options does Moveworks offer? Moveworks provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing for setup and feature review. Getting Started and Support ### What customer support options does Moveworks offer? Moveworks offers email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users multiple ways to get answers, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with support interactions. ## Features AI summary Based on 1,754 Generative AI reviews Not all Generative AI products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Content Generation** (**46%** of reviewers rated this feature as critical) - **Natural Language Processing** (**44%**) - **Code Generation** (**53%**) Moveworks supports **Content Generation** and **Natural Language Processing**, giving teams tools to create AI-generated outputs and understand user requests in natural language. However, it does not offer **Code Generation**. Instead, it provides **Personalization and Recommendation** (**30%**), which can help tailor responses and suggested actions to user needs, helping businesses deliver more relevant experiences and improve day-to-day efficiency. Access Controls/Permissions Define levels of authorization for access to specific files or systems Adaptive Learning Intuitive interface and user-friendly design which seamlessly integrate with existing workflows Agent Collaboration Multiple agents work together, share tasks, and coordinate to achieve common goals. Agent Governance Helps routing complex or critical decisions to humans, keeping oversight central to operations AI Agent Configuration Define and manage the persona, response style, and functional scope of AI agents to suit different use cases and business processes. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Moveworks 53 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - Agent Collaboration: Multiple agents work together, share tasks, and coordinate to achieve common goals. - Agent Governance: Helps routing complex or critical decisions to humans, keeping oversight central to operations - AI Agent Configuration: Define and manage the persona, response style, and functional scope of AI agents to suit different use cases and business processes. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autonomous Task Execution: Completes tasks independently without constant human intervention - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Content Generation: Generative AI can be employed to generate content in different forms, such as text, images, music, and videos - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Customizable Frameworks: Flexible architecture allowing tailored configurations - Data Governance: Collection of processes, policies, and standards to manage the storage & usability of enterprise data - Dynamic Modeling: Ability to learn and adapt from interactions with environment and data, and to model varying behavior over time. - Escalation Management: Define a process for transferring calls/tickets to management - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For No-Code Development: Build applications without the use of code - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HR Automation: Autonomously perform or assist with HR tasks across the employee lifecycle - HR System Integration: Integrate with core HR systems such as HRIS, ATS, knowledge bases, and payroll software - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Integration into Third Party Applications: Embed/link applications into third party software so it can be accessed within a third party system - Integration Management: Identify which applications need to exchange data and enable these data connections - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Knowledge Base Integration: Connect to organizational knowledge repositories and databases - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Memory Management: Store and save retrievable data - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multiple LLM Models: Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more - Natural Language Interface: Interact with agents using conversational language - Natural Language Processing: Process and analyze human language in text or audio form - Personalization and Recommendation: Generative AI models can create personalized recommendations for users based on their preferences and behavior. - Policy Enforcement: Automatically enforce local regulation and company policy during HR workflows. - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Predictive Analytics: Predict future data based on historical data sets - Proactive Error Detection: Proactively detect errors or bugs, delivering actionable and team-oriented suggestions for remediation - Proactive Intervention: Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders - Proactive Tasking: Provide proactive or multi-step task support, not only reactive conversational responses - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scalability: Manage a growing amount of work to meet increased demand without compromising performance - Scheduling: Plan availability and assign specific time slots for tasks and resources - Security & Compliance: Maintain security, compliance, and data privacy protocols for all interactions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JS Jim S. Sr. Manager IT Operations Hospital & Health Care ### "Moveworks is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2023 Pros Great features, great support, great people Cons I don’t have any negative remarks about Moveworks Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.