# Hubtiger Service and Repair Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hubtiger Service and Repair Software the right Appointment Scheduling solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/206141/Hubtiger/reviews --- Hubtiger Service and Repair Software 4.8 (22) [View alternatives](https://www.capterra.com/p/206141/Hubtiger/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Hubtiger Service and Repair Software Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CM Chad M Owner/directorSports, 2 - 10 employeesUsed the software for: 6-12 months. “It's simple and easy to use at an initial glance and there are frequent development/improvements being made and it also integrates well with our POS & accounting platforms.“ August 22, 2023 JR James R OwnerSporting Goods, 2 - 10 employeesUsed the software for: 6-12 months. “I love how it connects with our EPOS system.“ October 21, 2023 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leo L. President Hospital & Health Care Used the software for: I used a free trial ### "Hubtiger Service & Repair Software" December 23, 2025 3.0 It's amazing, really. As an almost 67-year-old man, who worked with desktop computers since their inception in the mid-1970's, the coordination amongst people from around the globe working together to remedy technical business issues is remarkable. This type of coordination is regrettably not the norm today. Pros We recently migrated from the QuickBooks Legacy Point of Sale System to LightSpeed X Software. As part of the cut-over, we needed a "work order" program to integrate with LightSpeed. \[sensitive content hidden\] and most especially \[sensitive content hidden\] at Hubtiger (South Africa) were instrumental in assisting me develop a satisfactory work-around which will serve our needs perfectly. \[sensitive content hidden\] worked with me for 90 minutes this afternoon. Cons Hubtiger will not work for our application in-conjunction with Lightspeed point-of-sale software. Please read the pros (above) Review Source PB Phillip B. Director of Operations Consumer Services Used the software for: 6-12 months ### "Hubtiger holds my business together." September 2, 2023 5.0 Excellent. Pros The thing I like most about Hubtiger is how it supports my entire business simply and efficiently. Cons There isn't much I dislike about it. If there are features I think would benefit me and others, I suggest them to the team and they are quite responsive about these suggestions. I feel like this company is extremely good at keeping their finger on the pulse of their product. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) I needed a more efficient booking software, with so many more features than Google calendar could provide. Review Source Response from Hubtiger September 6, 2023 Thanks for the review, Phillip! We're thrilled to hear that you're enjoying Hubtiger. Please feel free to share more feedback with us if you have any. Your support is what motivates us to keep improving! PH Pepper H. Owner Sports Used the software for: 1-2 years ### "Hubtiger is the best tool we've added to our service department" August 31, 2023 5.0 Pros The robustness of the work-order/job card and the ability to provide the riders with a thorough and detailed quote or quote options for their bikes was a pretty big game changer for our service department. We get approvals in seconds and can build strong relationships with our customers since they get to be a part of the process and not feel like they are left in the dark or blindsided. Cons I would just appreciate more documentation for how-to's to use and set up some of the features in hubtiger we're neglecting. It's feature rich and we could definitely use this tool more to it's capacity. Chat/email support is fine, but I'm I bike mechanic that can make good use of manuals and documentation or even videos :) Reason for choosing Hubtiger Service and Repair Software I had a very early demo by Stuart quite a few years ago and have been watching the company since. I got fed up with some of the pain points with the systems we were currently using to meet the needs of our service department and our clients. Really happy I pulled the trigger. Switched from [Booxi](https://www.capterra.com/p/143085/booxi/)[Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) We we're using booxi for the appointment booking and for our fatbike, ski and snowshoe rentals. Then we were using lightspeed for the workorders. We still use lightspeed as our POS, but have nearly abandoned the workorder function in favor of Hubtigers more robust and feature rich system both as a booking software and workorder flow. We haven't yet had the opportunity to use Hubtigers new rental system. I'm not sure it will work for our cross country skis, but who knows what the future allows. Review Source Response from Hubtiger September 6, 2023 Thanks for the positive feedback Pepper! We appreciate you taking the time to review us. DR David R. Manager/Owner Retail Used the software for: Less than 6 months ### "Hubtiger is the future of bicycle workshop management" August 29, 2023 5.0 Previously our systems involved double handling of a google calendar and google sheets for tracking calendar availability for workshop and our rental fleet. Hubtiger has eliminated a good deal of double handling. Pros There are so many features that have revolutionised our workshop. Better visual calendar management. Better Technician availability management. Sync & integration with our PoS means less double handling. Messenging directly with customers and the comsm managed within the job record are fantastic. Cons Developing customised reporting for workshop management Switched from [Tower Systems Point of Sale](https://www.capterra.com/p/239826/Tower-Systems-Point-of-Sale/) We found this system lacking in some key functionality in managing technician availability and rental fleet. Review Source Response from Hubtiger September 1, 2023 Hi David! Thanks a bunch for taking the time to review us! We appreciate your feedback and will pass this along to our tech team to see if we can add this to the roadmap :) NT Nigel T. Service Centre Lead Leisure, Travel & Tourism Used the software for: 2+ years ### "Top Gear Cycles - Taupo - New Zealand: Bicycle Retail/Service Centre" August 22, 2023 5.0 I believe in Hub Tiger and what it does and provides us. I don't feel like a number when dealing the the Hub Tiger team, and any suggestions on improvements have been taken onboard, and where relevant have been implemented. I like the constant communication when a new feature or change is made. Over all Hubtiger has been far superior to other systems I have used in the past, and I believe they are heading in the right direction with having an even better product in the near future. Pros I have been using Hub Tiger for over 2 years now. The main feature we love and couldn't do without is the ability to communicate with my client via different forms of media. Also the care and support from the Hub Tiger Team. You can expect to get a reply to any question in a reasonable amount of time. The answers are supportive and I have never felt that I can't ask any question. Cons As with everything, I believe there are still things to work towards, but as a Service Management system. Its the best I have used in the past 30yrs. This is said by someone that has been involved in various bicycle service management systems. Switched from [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) Hub Tiger is better. Review Source Response from Hubtiger August 24, 2023 Hi Nigel, Thank you for your kind words - they truly brightened our day! Your feedback is a great source of motivation for us. Remember, if you ever need anything else, we're right here to assist you! Milan D. Store manager Sporting Goods Used the software for: 1-2 years ### "How Hubtiger can make your shop better" August 24, 2023 5.0 It has been the best investment we made in the shop. It made things easier, quicker and much more overseeable. Pros The fact it is making all of your worries dissapear by making everything easy and convenient. You're not on minute long phonecalls with customers for planning because they can do it themselves. Also when the bike is ready to collect or for any other types of contact regarding the bike you can do it all trough text to save your precious time and optimise your working hours Cons I find that we mostly go over our text limit, however upon discussing this with \[sensitive content hidden\] we are immediatly trying to solve this. Review Source Response from Hubtiger August 25, 2023 Hi Milan! Thank you for highlighting what you love about Hubtiger. Your kind words motivate us to continue providing the best experience possible 🚀 IS Ian S. Owner Sporting Goods Used the software for: 2+ years ### "Ian Simpson" August 22, 2023 5.0 Pros We love that we are able to keep a record of every customer's service history and how easy it is to use Cons N/a Review Source Response from Hubtiger August 24, 2023 Hi Ian, thanks a bunch for sharing your positive experience! TD Trent D. Manager Retail Used the software for: Less than 6 months ### "Hubtiger Work Order and Rental Management Review" August 23, 2023 5.0 Overall, Hubtiger is an incredibly effective solution for my bicycle workshop. The customer service team is highly responsive including the \[sensitive content hidden\] himself. I am very happy to be working with their team to implement the best system in my workshop. Pros Hubtiger has completely transformed the way I create work orders and communicate with customers. Communication is automated and effective, and quotes are displayed digitally. It makes service transparent for my customer. We have saved time with the utilization of SMS messaging vs. phone calls. Attachments are also incredibly easy to associate with work orders. Cons The integration aspects are not the most seamless. I often find myself waiting for the software to communicate with my Point of Sale. I hope this can be improved. I also would like more customization of repair statuses. Reason for choosing Hubtiger Service and Repair Software Hubtiger is almost a one of a kind product for my industry. Plenty of software have integrated work order management tools, but none are nearly as robust as Hubtiger. Review Source Response from Hubtiger August 25, 2023 Hi Trent, thank you so much for taking the time to share your positive experience with us! 🌟 GU Grant U. Partner Recreational Facilities and Services Used the software for: 2+ years ### "Saves us soooo much time and money" October 25, 2023 5.0 Pros Hubtiger allows us to manage resources easily and visually. It removes the human factor in messaging and updating the client at every step, its now a 1-step process of updating our workflow and the customer gets notified there and then, on the spot. Cons There is no real con that i can think of. The team is available and fluid in listening to input and releasing new features on a regular basis which is impressive. Switched from [YouCanBook.me](https://www.capterra.com/p/163194/YouCanBookMe/) Much more user-friendly and intuitive. Review Source Response from Hubtiger November 6, 2023 Hey Grant! Thanks for taking the time to review Hubtiger. We will be sure to pass this on to the team. If you have any other suggestions/feedback, don't hesitate to reach out. Your feedback drives us forward! KH Kevin H. VP Sales & Operations Sporting Goods Used the software for: Less than 6 months ### "Thank you" August 31, 2023 5.0 Couldn't be more excited that someone finally iterated here - well done! Pros \-It's a new platform thats thoughtfully designed. I found the product 2-3 months ago and have been playing around with the features. This week we rolled it out to our company and services team and our efficiency has likely improved by 6x. I'd love to work closely with your tech department as we learn more - we'd be thrilled to be beta test for you! Cons This is not overly critical, but things for your roadmap-Slot scheduling - time-Integration expansion with Zendesk-Ability for customer to respond on SMS vs. using the hyperlink in the app. The SMS is setup super well to redirect to app Alternatives considered [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) Review Source Response from Hubtiger September 1, 2023 Thanks for taking the time to review our software Kevin, we'll definitely pass this along to our team. If you have any more insights to share, don't hesitate to reach out. Your input drives us forward! JR James R. Manager of Experience Centre Marketing and Advertising Used the software for: 1-2 years ### "Hubtiger has moved the needle for us in a big way! " August 30, 2023 5.0 Friendly, flexible and open to suggestions to create a better product. Great team with a really good work ethic and ability to customize to their customer needs. Pros We were having to use multiple platforms to create bookings for service, rental and payment processing. Hubtiger has packaged all these features for us into an incredible product, we are really happy to be working alongside their team! Cons not much, to be honest! We are really happy with the complete package Reason for choosing Hubtiger Service and Repair Software Yes! Review Source Response from Hubtiger September 6, 2023 Hey James! We're stoked about your review, thank you for taking the time to to provide us with feedback. Your support drives us forward. KH Keith H. Director Retail Used the software for: 2+ years ### "Using Hubtiger to manage our workshop and customer engagement" August 23, 2023 5.0 Overall we have found Hubtiger easy to deploy and simple to operate. Pros The main reason we implemented Hubtiger was to improve our comms with our customers and drive repeat business. The wide range of messaging options has been key to this. Cons There are no major cons to the software and when we have asked for additional features they have been delivered. Reason for choosing Hubtiger Service and Repair Software Low cost and simple to implement Review Source Response from Hubtiger August 25, 2023 Hi Keith, thank you for highlighting what you love about Hubtiger 💟 MG Miguel G. Director Sporting Goods Used the software for: 6-12 months ### "Excelent product" August 26, 2023 5.0 Excellent in general, some minor upgrades needed, but not urgent, I´m sure it´ll keep up with my expectations. Pros I love the fact that I can have total control over my workshop, employees and statististics. I had some trouble integrating with shopify and with lightspeed, but finally it seems to be working perfectly. Cons The fact that I use the software in Mexico and even it allows to translate, is not entirely accurate and its hard sometimes to customize some texts so latin people would understand. Reason for choosing Hubtiger Service and Repair Software Because its easy to keep track of clients with multiple bikes. Review Source Response from Hubtiger August 31, 2023 Hi Miguel! Thanks a bunch for your review. We appreciate your feedback and will pass it along to our tech and marketing team for further consideration. If you have any more insights to share, don't hesitate to reach out. Your input drives us forward! DW Domenic W. Founder Sporting Goods Used the software for: 6-12 months ### "Great, easy to use & flexible software base with high code quality." August 22, 2023 4.0 Pros Supports (nearly) all of our business cases & is great to use. People Cons Sometimes Links in customer communication are broken - unfortunately no Zapier integration yet. BUT: These guys are doing an amazing job to implement & grow fast. Review Source Response from Hubtiger August 24, 2023 Hi Domenic, thank you so much for taking the time to share your positive experience with us! Appreciate your feedback on the links and Zapier. We'll definitely pass it along to our tech team. Your insights help us grow. SB Simon B. Director Retail Used the software for: 2+ years ### "Bicycle workshop software" August 23, 2023 5.0 Excellent Pros I like everything. Pick up / Delivery scheduling, service reminders, integration Cons There is nothing no to like but being able to edit a job once started would be bgood rather than starting over Reason for choosing Hubtiger Service and Repair Software Bicycle specific Review Source MW Mark W. Service Manager Retail Used the software for: Less than 6 months ### "great addition to our shop" September 18, 2023 4.0 it's been great and once we have some more experience using it we can take better advantage of all the features. Pros we like the photos that we can attach to workorders and the automation of everything Cons it's slow to integrate with lightspeed sometimes. would also be great to be able to text directly with customers that don't have a jobcard Reason for choosing Hubtiger Service and Repair Software it has automation texting is the biggest reason Review Source Response from Hubtiger September 20, 2023 Thanks for the review, Mark! We're thrilled to hear that you're enjoying Hubtiger. Please feel free to share more feedback with us if you have any. Your support is what motivates us to keep improving! CM Chad M. Owner/director Sports Used the software for: 6-12 months ### "Simple & efficient app!" August 22, 2023 4.0 Hubtiger has helped our business transform by organising & prioritising our customers internally according to daily jobcards/tasks, it's transparent for customers to receive updates to meet their expectations and it even links to Strava to advise riders when it's time for their next service.It's simple and easy to use at an initial glance and there are frequent development/improvements being made and it also integrates well with our POS & accounting platforms. #thebikeroomza Pros Ease of use, time saver, customer centric & daily organiser Cons Still on SMS system and not Whatsapp yet. Customers communicate much more efficiently via Whatsapp and often miss SMSes for days Review Source Response from Hubtiger August 24, 2023 Hi Chad, Thank you for your fantastic review and for sharing your thoughts on WhatsApp. We really appreciate your feedback. We'll definitely pass it along to our tech team for further consideration. If you have any more insights to share, don't hesitate to reach out. Your input helps us improve! JR James R. Owner Sporting Goods Used the software for: 6-12 months ### "Hubtiger has changed our business" October 21, 2023 5.0 Pros I love everything abut Hubtiger. I love that we can communicate effectively with our customers about their repairs. I love that we have a clear scheduled calander for jobs. I love how we can attach photos to bike jobs and prepare easy to understand quotes for customers. I love how it connects with our EPOS system. It's a great product and the only reason I have been hesitant in writing a review is that I don't want our competition to have it also!!!! Cons If they had an app for booking when doing collections that would be great. Review Source Response from Hubtiger October 30, 2023 Hi James! Thank you for taking the time to review us! We appreciate your feedback and will pass it along to our team. Cheers! TM Toinette M. Manager Retail Used the software for: 6-12 months ### "Very good service" February 20, 2024 5.0 I am very happy with this system as I do not have to save papers with customer details. I can easily check customer history. Pros Booking appointments for workshop services is quick and easy. Finding customer detail is very sufficient. Cons Too many updates, which lets some features not work properly, like finding products and automatic syncing of payments. Review Source Response from Hubtiger February 22, 2024 Hi Toinette, Thank you for taking the time to review Hubtiger! We appreciate your feedback. MJ Mark J. Director Retail Used the software for: 6-12 months ### "Game changer for our start up!" August 29, 2023 5.0 Has made us much more efficient Pros Ease of use, integration with our website Cons If a customer has more than one we need a better way to link the two jobs Review Source Response from Hubtiger September 1, 2023 Hi Mark, We appreciate your feedback and take it into consideration! Don't hesitate to reach out if you have any more feedback. UL Umberto L. Owner Sporting Goods Used the software for: 6-12 months ### "Great software for bicycle shops" October 25, 2023 5.0 Pros I love everything. I have no complaints at all Cons I'd love to see Hubtiger POS in the future Switched from [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) much more efficient and specific to bicycle shops Review Source Response from Hubtiger November 2, 2023 Hi Umberto, Thank you for taking the time to review Hubtiger! We appreciate your feedback. Cheers! JM Jim M. General Manager Retail Used the software for: Less than 6 months ### "Avenue Scooters" August 24, 2023 5.0 Easy to implement and use. Best for managing our small shop Pros Ease of use. Our shop was up and running in a day. Cons Rental feature. Not very intuitive. Did not satisfy our process Review Source Response from Hubtiger August 31, 2023 Hey Jim, Thanks for taking the time to share your thoughts on Hubtiger. We appreciate it! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.