---
title: "Outvio Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Outvio the right Shipping solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/206149/Outvio/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

Outvio

4.7 (31)

[View alternatives](https://www.capterra.com/p/206149/Outvio/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Reviews of Outvio

Ease of use

4.8

Customer Service

4.4

## Pros and Cons in Reviews

AC

Apoio C

E-COMMERCERetail, 51 - 200 employeesUsed the software for: 1-2 years.

“We especially appreciate the support provided by their team, who have taken the time to understand our specific logistics and ERP integration requirements.“

August 5, 2026

GA

Gerard A

Operations ManagerCosmetics, 11 - 50 employeesUsed the software for: More than 2 years.

“The reason is that many notifications appear and it is difficult to see which ones you have to attend to and which ones you do not.“

September 29, 2022

AC

Apoio C

E-COMMERCERetail, 51 - 200 employeesUsed the software for: 1-2 years.

“The platform is easy to use, efficient and has strong potential to improve our daily logistics operation.“

August 5, 2026

GA

Gerard A

Operations ManagerCosmetics, 11 - 50 employeesUsed the software for: More than 2 years.

“Sometimes it is difficult to be proactive in resolving incidents.“

September 29, 2022

MS

Marta S

Assistant ManagerRetail, 11 - 50 employeesUsed the software for: 1-2 years.

“Outvio integrates seamlessly with many domestic and international couriers, allowing us to choose the best option for each order.“

March 10, 2023

## Showing most helpful reviews

Showing 1-25 of 31 available reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ingeniero  
Used the software for: 1-3 years

### "Muy buen integrador."

October 22, 2026

4.0

Muy buen integrador, que te soluciona muchas partes de las operativas y del circuito de envios y devoluciones

Pros

El soporte cliente, la velocidad de respuesta y la calidad de su API, la aplicacion es muy facil de utilizar sobre todo después de la ultima actualización.

Cons

Nada. Antes tardabas un poco mas en la busqueda de pedidos pero ya lo han mejorado y es bastante rapido.

Review Source

E-commerce  
Used the software for: Less than 1 year

### "Simple and Efficient Order Management"

October 9, 2026

4.0

After more than one year using Outvio, we’re still very happy with it. It has made our post-purchase operations much easier to manage as we’ve grown. Very happy with the experience so far.

Pros

Easy to use, intuitive interface, fast order management, and excellent visibility across shipments..

Cons

Some advanced features could be easier to find, but overall the platform works very well for us too.

Review Source

E-commerce Customer Service  
Used the software for: Less than 1 year

### "Customer Service Experience"

October 9, 2026

4.0

Pretty solid tool for magento. We mainly use it for returns and exchanges and it does the job really well.

Pros

The process for returns, exchanges, and refunds is fairly well integrated and helps with overall management.

Cons

I dislike that incoming chats and emails cannot be translated, making communication more difficult...

Review Source

Apoio C.  
E-COMMERCE  
Used the software for: 1-3 years

### "An intuitive shipping platform with excellent support"

August 8, 2026

5.0

Our overall experience with Outvio has been very positive so far. We manage a complex logistics operation involving several carriers, a high volume of shipments and specific ERP integration requirements. Outvio has shown a genuine interest in understanding our workflow and helping us centralise and automate our shipping processes. The platform is easy to use, efficient and has strong potential to improve our daily logistics operation. We are satisfied with the support received and look forward to continuing our partnership.

Pros

We especially appreciate the support provided by their team, who have taken the time to understand our specific logistics and ERP integration requirements. They have been attentive, helpful and willing to find solutions adapted to our operation.

Cons

Some advanced integrations and customised requirements may take additional time to analyse and implement. More detailed technical documentation and clearer estimated implementation timelines would make the process even smoother. However, the team has remained available and supportive throughout the process.

Review Source

Daniela E.  
Europe Ecommerce Manager  
Used the software for: Less than 1 year

### "Ha merecido la pena el esfuerzo inicial"

June 16, 2026

5.0

En general, nuestra experiencia con Outvio ha sido buena. Nos ha ayudado a tener mucho más orden en la gestión de cambios y devoluciones, tanto para el equipo que para los clientes. La puesta en marcha nos llevó más tiempo del que esperábamos y nos habría venido bien algo más de formación al principio para arrancar más rápido. Aun así, cuando todo quedó bien configurado, el esfuerzo ha merecido la pena.

Pros

Nos ha ayudado a ordenar y agilizar mucho la gestión de cambios y devoluciones. Ahora tenemos un proceso más claro, con mejor trazabilidad y más visibilidad de cada caso, tanto para el equipo interno como para el cliente. En nuestro día a día como ecommerce europeo, esto nos permite trabajar con más control, reducir gestiones manuales y ofrecer una experiencia postventa más fluida.

Cons

La parte que menos nos ha gustado ha sido que la integración ha tardado más de lo que habíamos planteado inicialmente. Al tener que encajar Outvio con nuestros sistemas y procesos internos, ha requerido más tiempo, pruebas y coordinación de lo previsto. Aun así, una vez integrado y viendo cómo ha mejorado la gestión diaria de cambios y devoluciones, podemos decir que al final ha merecido la pena.

Review Source

Responsable  
Used the software for: 1-3 years

### "Hoy en día se hace imprescindible"

March 3, 2026

5.0

En nuestro caso se hace imprescindible. No perdemos tiempo en procesos improductivos como hacer etiquetas o seleccionar transportista

Pros

La verdad es que la integración con nuestros transportistas fue muy fácil y además nos ofrecen otros a muy buenos precios.

Cons

Quizas el precio de la opción básica y no pider configurar a mi gusto el tamaño de letra en la etiqueta

Review Source

Linda I.  
Owner  
Used the software for: 1-3 years

### "Great service, makes your job easier"

March 22, 2023

5.0

Overall, Outvio helps me save a lot of time.

Pros

Outvio makes printing labels and shipping out orders much faster.

Cons

Issues with couriers, but rarely. Probably Outvio is not even to blame here.

Review Source

Operations Manager  
Used the software for: 1-3 years

### "Good service but too expensive"

December 13, 2023

5.0

Overall good service but way too expensive when comparing to alternatives in the market.

Pros

Ease of use, fast, return portal, hypernotifications, shipment and carrier rules

Cons

Tracking page needs work. Will miss updates and provide wrong locations.

Review Source

Marta J.  
Assistant Manager  
Used the software for: 1-3 years

### "Outvio: Outvio: How It Changed Our Shipping for the Better"

March 14, 2023

5.0

We have been using Outvio for over a year now and we can say that it is the best partner for our ecommerce business. Outvio has helped us streamline our shipping and returns process, improve our customer service, enhance our brand image and boost our post-checkout marketing. Outvio integrates seamlessly with many domestic and international couriers, allowing us to choose the best option for each order. It also lets us print shipping labels in bulk and set smart shipping rules based on various criteria. Outvio is a global solution that works well for multi-country and multi-warehouse operations. We highly recommend Outvio to anyone who wants to take their ecommerce business to the next level.

Pros

What we like the most on Outvio is the flexibility and convenience it offers us. We can easily switch between different couriers depending on the destination, price and delivery time. We can also customize our shipping labels and tracking pages with our logo and brand colors. Outvio also helps us reduce the hassle of returns by providing a self-service portal for our customers. Outvio makes our ecommerce operations more efficient and professional.

Cons

Integrating Outvio with different couriers can be time-consuming. However, Outvio’s support team is very helpful and responsive. (The issues we faced were not caused by Outvio, but by the couriers themselves).

Review Source

Turbobandit O.  
General manager  
Used the software for: 1-3 years

### "Great service for any online seller"

May 10, 2023

5.0

Integration with prestashop and ability to quickly prepare orders for shipping is a lifechanger for us. Covid made shipping prices skyrocket and with these guys we also were able to lower our shipping prices significantly which

Pros

Very easy to set up and use. Very fast customer support.

Cons

It would be cool to have some sort of automated price calculation integrated into prestashop but that's not a necessity. Setting it up manually doesn't take long.

Alternatives considered

[ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)

Review Source

M. Ángel A.  
Manager  
Used the software for: 3-5 years

### "A great ally for shipping services "

November 10, 2023

5.0

Really good. I strongly recommend outvio

Pros

Good prices. Easy and quick. Very helpful tool to manage shipping servicies

Cons

Nothing. I use their services in a very specific area of my bussines... No problem so far.

Review Source

David P.  
CEO  
Used the software for: Less than 1 year

### "A software for do business easy"

September 21, 2022

5.0

Pros

For me the orders tracking page, and the delivery company prices integration are the most important features on this software.

Cons

you have to paid too much money if you want to have more than 1 warehouse.

Alternatives considered

[Sendcloud](https://www.capterra.com/p/189663/SendCloud/)

Reasons for choosing Outvio

Customer attenction

Review Source

Gerard A.  
Operations Manager  
Used the software for: 3-5 years

### "Best partner for your company"

October 11, 2022

5.0

In 2019 we incorporated Outvio to be able to scale our operations and it was a success. Now that we have grown, he continues to accompany us. Highly recommended to automate actions and focus on what adds value to the business.

Pros

It helps you reduce order preparation time and have greater control over them. In addition, it has very attractive shipping rates.

Cons

Sometimes it is difficult to be proactive in resolving incidents. The reason is that many notifications appear and it is difficult to see which ones you have to attend to and which ones you do not.

Review Source

Responsable departamento  
Used the software for: 1-3 years

### "No lo recomiendo "

December 29, 2023

1.0

Estamos trabajando con ellos desde hace más de un año y finalmente decidimos terminar nuestra asociación. A lo largo de toda nuestra colaboración, NUNCA hemos recibido ningún apoyo por parte de su servicio al cliente. Los tickets se cierran sin resolver y se niegan a responder, ayudar o entender el problema. Utilizamos su opción de transporte y, cuando la mercancía se perdió, afirman que tomará meses reembolsar el dinero, argumentando que no es su problema. Si deseas tener un negocio exitoso, te recomiendo encarecidamente que no trabajes con OUTVIO, ya que no será beneficioso para ti. Solo recopilan dinero y crean problemas sin ningún tipo de respaldo.

Pros

No tiene ningún ventaja. No atienden al correo no al teléfono. No resolvían las problemas o incidencias.

Cons

Ausencia total de asistencia y ayuda al cliente. En caso de pérdida del paquete, no se reembolsa el dinero, atribuyendo la responsabilidad a la compañía de transporte. A su vez, la compañía de transporte afirma que el problema debe ser resuelto por quien firmó el contrato con ellos, en este caso, Outvio. Se genera un círculo vicioso con la pérdida de tiempo y dinero.

Review Source

José Ignacio P.  
IT / E-commerce manager  
Used the software for: Less than 1 year

### "Una gran herramienta para gestionar todos los procesos posteriores a la compra"

November 3, 2022

5.0

Llevamos 5 meses usando Outvio para la gestión de procesos posteriores a la compra en nuestro site (Seguimiento de pedidos, gestión de devoluciones, asignar operador logístico en función del destino), y no podemos estar más satisfechos con esta herramienta.Ha superado con creces nuestras expectativas.

Pros

Nos ha permitido mejorar los procesos de seguimiento de envíos y devoluciones, el picking en almacén, y una optimización y flexibilidad a la hora de establecer los operadores logísticos.También disponen de un rápido y atento servicio de soporte, y tienen en cuenta la opinión del cliente de cara a implementar futuras mejoras.

Cons

Para gestión internar necesitamos una serie de informes de devoluciones que actualmente no están disponibles en Outvio... pero que se han comprometido a implementar en los próximos meses.

Alternatives considered

[Sendcloud](https://www.capterra.com/p/189663/SendCloud/)

Reasons for choosing Outvio

Porque tras valorar las funcionalidades de ambos productos, pensamos que Outvio se adaptaba mejor a nuestras necesidades.

Review Source

Anaïs T.  
Founder  
Used the software for: 3-5 years

### "Outvio es una herramienta clave en el negocio desde el primer día "

October 3, 2022

4.0

Outvio es una herramienta clave en el negocio desde el primer día

Pros

La integración, la rapidez de respuesta, los precios y transportistas

Cons

La impresión de las etiquetas podría ser mejor. Escoger el tamaño del papel de la impresora, etc. También estaría bien tener de forma gratuita el apartado de informes, otras plataformas lo tienen gratuito.

Reasons for choosing Outvio

Precio, rapidez, software

Review Source

CTO  
Used the software for: Less than 1 year

### "Muy eficiente"

October 3, 2022

5.0

Pros

Llevo más de 7 meses utilizando Outvio. En prácticamente todo estoy contento con la empresa.

Cons

No obstante, en mi punto de vista les falta más analítica de datos.

Review Source

FOUNDER  
Used the software for: 3-5 years

### "Easy to use and Intuitive"

September 22, 2022

5.0

Great

Pros

Usability, User interface, support, trackability

Cons

Customer service changed over time, less present but still ok

Review Source

JC

Juan C.  
COO  
Used the software for: Less than 1 year

### "Recomendable aplicación des gestión de envíos diaria"

March 27, 2023

5.0

Muy util para la operativa de gestión diaria de envíos B2C

Pros

Gestión de varios almacenes desde una única herramienta.

Cons

Ir añadiendo integraciones con Shopify, para que todo el proceso sea más fluido

Review Source

MÁ

Miguel Á.  
manager  
Used the software for: 3-5 years

### "Una servicio de apoyo excepcional para tu epresa"

September 19, 2022

5.0

Un servicio cómodo y exhaustivo para tramitar los envíos de mi empresa.

Pros

Interfaz cómoda e intuitiva. Se lo recomiendo a cualquier empresa para gestionar sus envíos.

Cons

No todas las formas de suscripción tienen un chat para el servicio técnico y eso me parece importante

Review Source

CTO  
Used the software for: 1-3 years

### "Easy to use if scale up "

December 23, 2021

5.0

Saves time, it has integratsions for 12 couriers all in one dashboard. Easy tracking and costum e-mail flows.

Pros

Easy to use, saves time and money, that was no-brainer for us, because we were scaling up and needed to automate e-store back end systems.

Cons

It covers our needs. Maybe needs upsell feature, when costumer email flows triggers.

Review Source

Administrador  
Used the software for: Less than 1 year

### "No busques más... Outvio es lo que necesitas"

April 6, 2021

5.0

Pros

Es fácil de usar, extremadamente completo. Tiene todas las funcionalidades que necesitas y muchas más. Nosotros tenemos tienda online y trabajamos con Prestashop. Nos ha ayudado a automatizar infinidad de tareas que a diario nos robaban demasiado tiempo.... Y por el camino hemos encontrado funcionalidades extra que nos han servido de muchísima ayuda y a evitar errores. Por si fuera poco, la atención al cliente "humana" e instantánea... No he probado los otros, pero ni se me pasa por la cabeza. Me quedo con Outvio

Cons

No he tenido problemas. Desde el minuto 1 he ido de la mano del equipo que me han ayudado a solucionar todos los contratiempos que surgían sobre la marcha. En un día estábamos funcionado sin errores.

Review Source

empresario  
Used the software for: Less than 1 year

### "La app para envios. "

September 14, 2022

5.0

Pros

Es la aplicación que utilizo para gestionar los envíos de shopify y otras plataformas todo en 1. Es facil de utilizar, tiene soporte al cliente y multiples opciones. Puedes integrar tu contrato o hacer los envios con sus tarifas. Tambien facilitan las devoluciones.

Cons

Ante cualquier cosa para mejorar, se puede contactar con el servicio de soporte.

Review Source

CEO  
Used the software for: 3-5 years

### "Lo tiene todo a precios muy competitivos"

September 15, 2022

5.0

Pros

La facilidad y sencillez a la hora de usar el software. Posibilidad de preconfigurar prácticamente cualquier proceso.

Cons

Antiguamente era más cercano el trato con sus profesionales. Pero debo reconocer que el nuevo sistema de tickets de incidencia funciona excelente.

Review Source

Therese H.  
CEO  
Used the software for: Less than 1 year

### "Great customer support"

February 27, 2023

5.0

Pros

We got help from the technical team to integrate to our shipping company. It is always easy to get in contact with the support team through live chat and they always do their best to solve any issues as soon as possible.

Cons

We have some business customers ordering through our website and we would like to use another shipping service for them. If there was a way to set a shipping rule with weight + private/company that would be a great feature for us.

Review Source

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