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Pros
If I have any questions, there are many ways to get help and the team is very supportive and generous with their time.
The communication component is very good. Best of all the company provides great customer service.
The software is very easy to use and navigate and provides a very comprehensive platform for our school. The tutorials are super easy to navigate and provides continuous support.
Our experience with SchoolCues has been nothing but positive overall. The communication and support from the company is outstanding.
Cons
Unfortunately, navigating the software sometimes takes up much time.
These are a few of the annoying minor bugs that the team is correcting. So, you need to be careful when looking at lists of things, because they are usually not sorted in a sensical way.
At this time, the admissions and payment are not connected, so we have to manually input charges.
At this time, there is no LMS option within the system. I asked about this feature and they said they are planning to add this feature but it is not an option at this time.
Most Recent Video User Review for SchoolCues
SEE ALL VIDEO REVIEWSSchoolCues for a non-traditional school
Matt B.
Showing Most Helpful
Showing 25 of 79 reviews
"School Cues Review"
Overall: I am so grateful to the entire SchoolCues team, especially Dr. S. I run a small school and am the only person who works in the administration. Without the help of SchoolCues, I would not be able to do it all.
Pros: I love that SchoolCues is an all-in-one system. I don't really need any other programs to run the admin side of my school.
Cons: Sometimes, simple things can have too many clicks or steps. It makes it hard to remember how to do them.
Vendor Response
"SchoolCues is good as s school management system"
Overall: So far is good and they ae flexible to work with you
Pros: Payment module and student management where you are able to import and export
Cons: few details which is normal because every business is different,
Vendor Response
"Best value for small schools"
Overall: SchoolCues has been a big part of our SOLUTION for our school. We could not afford using one of the big SIS in the market because those are too expensive, too difficult to manage, too cumbersome to deploy. SchoolCues is just fine for our small, growing school. It allowed us to go to market really fast and requires minimal management from our side. Did I mentioned also that the training and support they offer is amazing!! We feel that we have a real partner with SchoolCues team and ours.
Pros: These are the pros of SchoolCues: 1) Extremely easy to deploy. Adding users and families is simple if you follow the instructions provided. 2) Easy to manage payments. Again, using the instructions provided is essential to be successful. 3) Great training available. Take advantage of the training online and live training sessions. You get trained by people that really know the software. 4) Super-responsive customer support. If you see a problem, report it, and the team will usually fix the problem really fast. 5) The system is very comprehensive to do almost everything you need to get done. Even though the system is purposefully built not to be very "customizable", it pretty much does everything you need or can imagine. 6) Best value for the money!!
Cons: These are the cons of SchoolCues: 1) User interface is developed by the software engineering team. The good thing about this is that once you understand how the software is designed, then it makes sense. The bad thing is that you need to think like a software engineer to make sense of it. 2) In many places, lists do not sort correctly. These are a few of the annoying minor bugs that the team is correcting. So, you need to be careful when looking at lists of things, because they are usually not sorted in a sensical way. 3) It is not "customizable" by design. This is a good thing because it helps keep the cost and price down, and you learn to us it quickly without having to make a ton of decisions for everything. The bad part of this is that if you need to do something different from what the software does, you are out of luck.
Vendor Response
"Constant Improvement"
Overall: Implementation was very easy and learning the program has been quick.
Pros: Schoolcues is perfectly positioned to help the small school. I really appreciate how the team there are consistently asking for feedback and improving the product.
Cons: Some features cover the basics but need a few more bells and whistles. But what I do appreciate is that I am confident that Schoolcues is going to do the work to improve the experience. This makes them a great partner for the long haul.
Vendor Response
"Lead of Parent Association thoughts on School Cues"
Overall: [sensitive content hidden] is so kind and personable. We love his honesty and love that this program is really catered to micro schools
Pros: I love the sign up feature and how everything is in one place! Our administrator loves the paying tuition feature.
Cons: Customer service and getting questions answered takes awhile due to high volume inquiries.
Vendor Response
"We are happy we found and initiated the use of SchoolCues this year."
Overall: Our parents appreciate having something that is user friendly and does not take hours to complete.Sending contracts and other information has been easy. The teachers seem to not have difficulty setting up special groups.
Pros: The system is easy to set up. It has great features for contacting parents in groups and individually.The newsletter communication is wonderful.
Cons: The system will work our existing QuickBooks, but we have not merged the two so far. I am anxious to have our bookkeeper set this up and stat using it. I like the looks of it.
Vendor Response
"Great software for small Montessori schools!"
Overall: Our experience has been so positive with SchoolCues! Everyone is very helpful and kind, and support issues are generally resolved in a timely manner. We appreciate that SchoolCues helps us maintain connectivity between our classrooms and our families.
Pros: We love that this product offers everything we need and nothing we don't. We appreciate that we can add functionality as our school grows. The software was relatively easy to implement and has been easy to learn and navigate.
Cons: Sometimes class updates are difficult to save or format. Our teachers who are less comfortable with technology struggle a bit, but do so with all technology applications. We wish there was more functionality through the Admin/Teacher app.
Vendor Response
"Way To Go, SchoolCues!"
Overall: Our school family LOVES SchoolCues (administrator, teachers, parents alike)... THANK YOU THANK YOU THANK YOU for bringing us what we could never have afforded in such a professional, intuitive, and comprehensive platform. The burden of all the administrative impacts of our parts in this equation has decreased significantly, and we're actually getting more useful and more accurate data than ever before!
Pros: I love the comprehensive nature of SchoolCues and the possibilities this program offers to us as a small school that has the same administrative burdens that a larger school has. You've managed to collect all the functions that we need to manage our school effectively in one web-based program with the potential to automate even more tasks than we expected! In addition, the "small business" model you utilize makes customers feel like they have input into the program itself... the support teams are very helpful and responsive, and when improvements are recommended, they are seriously considered. We also like that minor bug fixes and enhancements are continually released instead of being held for major releases/upgrades.
Cons: Under "Health Information", we lack the ability to list multiple, specific individual physical, medical, and mental conditions for our students - critical pieces of information for our population, and we thought that would be very helpful to typical schools as well. When I brought this to the attention of the SchoolCues development team, they listened carefully and jumped on my suggestions and are in the process of developing an excellent solution to what was missing. So excited to see how it turns out!
Vendor Response
"Very pleased."
Pros: It helps us maintain a lot of information for the students that we need for the school files.
Cons: We finally are comfortable with it but it took awhile to get used to it. I suppose that's true for anything you have never used before.
Vendor Response
"Best system I have used"
Overall: [sensitive content hidden] has been extremely responsive from the start. I have now used this system at two different schools and he keeps adding to the modules making the experience with the system better and better.
Pros: School Cues is very intuitive and easy to use. They have online and vis Zoom training which is very helpful. The staff is very responsive as well. It has all the pieces we need in school management, enrollment, and communications.
Cons: Nothing, once you do the training it is very easy to use.
Vendor Response
"SchoolCues has helped tremendously with administrative organization"
Overall: My overall experience with SchoolCues has been a good one. Compared to what we were doing before, SchoolCues has greatly helped with efficiency and organization of information the school uses on a daily basis.
Pros: I love that everything we use is on one platform
Cons: They are still working out kinks here and there but seem to be eager to fix any issues.
Vendor Response
"SchoolCues Feedback"
Overall: I feel we are in the relatively early stages of learning how to best use SchoolCues in our school community. We have learned the basics and are now delving deeper into trying to use it how our specific community needs it.
Pros: We most definitely like many features of SchoolCues. Previously, we did not have a digital system for gathering all the student information, so this allows us to streamline many parts of this process.
Cons: We find that the instruction sheet to set up a SchoolCues account can be daunting for families, which means they delay the information entry. We would like to simplify these steps.Also, sometimes areas of the system are not intuitive. For example, reporting a student absent as a parent requires going to "Permission Forms" instead of the category called "Attendance."We started using School Cues for almost ALL classroom and school-wide communications. I wonder if parents are seeing the information or if it too much saturating their emails.
Vendor Response
"The Premo School's Review of SchoolCues"
Overall: Our overall experience has been very positive. SchoolCues has helped our business to be and feel more professional. It's helped hold the organization accountable between school and home and streamlined all the different ways in which schools operate. It's made the process much simpler and has been such a time saver!
Pros: The streamlining of all admissions/enrollment, grade book, and incident reports.
Cons: The grade book function felt very intuitive when I set it up at the beginning of the year, but when the transition to the second semester didn't happen, it was a confusing process to navigate.
Vendor Response
"User Friendly SIS with exceptional Customer Support"
Overall: Schoolcues has been a very pleasant experience to use for SIS compared to our previous system PCREducator. Schoolcues is extremely user friendly and the customer service has a personal approach. They are always there to help and solve issues very quickly.
Pros: The integration, change to Schoolcues last year was very easy and quick. Customer support is fantastic. The SIS (School Information System) module is very user friendly, so are the other modules: alumni managament, communications, ...
Cons: The only critique I have is that the online registration forms in the SIS are not fully customizable, which creates issues. School/User should have the option to create their own forms, choose their own language/verbage and layout.
Vendor Response
"Communication with Parents is Vital"
Overall: I have been using School Cues for YEARS. I am constantly impressed by their efforts to update and add to their platform. The Covid-19 pre-screen that they added prior to the start of school in September 2020 was a true game changer. Our program had been asking questions at the car and taking children's temperatures at drop off. Now the parents answer the questions prior to arrival and we simply scan a QR Code. Also, registering for Parent Teacher Conferences eliminated any negotiations by our parents on 'what might work better for them'. This used to take up a lot of our time. We send out a daily classroom email to identify highlights of our day so our parents check their app each day. The calendar is wonderful as it sends reminders to our families - but we choose when and how often they are notified. Overall our experience has been extremely positive and supported our efforts of building a culture that embraces communication and respect.
Pros: School Cues decreased the demand of my Administrative time by at least 30%. It set a standard for parent communication and offered our parents a resource of information on their phone and at their fingertips. I also love the professionalism that it presents to our users.
Cons: I have absolutely no complaints or concerns with this software. Any blip we have experienced was dealt with immediately by the staff of School Cues on the same day.
Vendor Response
"Great admissions software for small schools"
Overall: From an admissions and student information system management perspective using SchoolCues has been wonderful and has simplified my role as an administrator.
Pros: I most liked the admissions management components and student information system. Onboarding students was easy with this system and I like that it keeps all this information in a digital format that is easy to access in SchoolCues. I also like that their payment system allows me to submit scholarship discounts.
Cons: I least like the parent communication tools. I did not find that they were easy to use or useful for parents and teachers. We really wanted more simplicity around sharing daily updates with photos and videos, and also with sending quick announcements, and group chat. We had to onboard another app to handle all of this. We also had hoped that GradeBooks would work for our needs but in the end it didn't easily handle skills-based grading for an annual term so we needed to go with a different software for that too.
Vendor Response
"Easy to integrate system and very responsive support team"
Overall: Our experience has been extremely positive despite this being a new process for our staff and parents.
Pros: Every module has very informative yet brief instructional videos that are easy to follow so set up and implementation of each module is very user friendly. The support staff are very responsive and will always do their best to provide quick answers that make sense and are personalized to our school's needs.The student information system and student dashboard make information so accessible to those who need it.
Cons: Some confusion among our staff about which module to use when rolling out a new version because the old version has remained active. However, SchoolCues has been very responsive to fixing any issues that had been created due to our confusion.Inability to copy and paste digital photos/graphics into newsletters makes newsletter creation more time consuming than if created on a word processing system. This in turn results in that feature being used less often.
Vendor Response
"SchoolCues as an All-inclusive Platform"
Overall: Our experience with SchoolCues has been nothing but positive overall. The communication and support from the company is outstanding. The product is constantly evolving to solve for customer needs.
Pros: We have been using SchoolCues for several years as the communication platform between our families and our school. It is easy to use and easy to implement. Their program is flexible so you can use as many or as few of the modules to fit your needs. The company is continually making enhancements to support the various schools that use the software.
Cons: We have very few issues with SchoolCues. They are very receptive to our suggestions and often implement them in future software releases.
Vendor Response
"SchoolCues"
Pros: We use SchoolCues daily for enrollment documentation processing, sending emails and texts, parent-teacher conference sign-up, RSVPs, calendar, and online payments. It has been a game-changer. Hundreds of hours saved from previous methods (maybe more) and easier to use.
Cons: Gosh, I don't know. I would like more font choices, but I know that's frivolous.
Vendor Response
"1st Year with School Cues "
Overall: School Cues is very responsive to questions and troubleshooting everyone I have spoken to are personable and knowledgeable and overall am very happy with it
Pros: We really appreciate having the functions of the school under one umbrella. It is very intuitive and has certainly eased communication gaps internally and and parent facing it replaces many CRM's into one hub
Cons: the platform and format has been very well thought out. We have noticed many updates upgrades in functionality and believe more to come I would like to see more ease of use ie notes for students not just inquiry ability to move through different modalities and not default automatically I look forward to mobile app being able to have more capabilities especially for parents that currently does
Vendor Response
"Feedback"
Overall: Very positive. The team is helpful and responsive.
Pros: This software meets the needs of our school for communication on so many levels. Basic parent communication to scheduling Parent Teacher Conferences and other community gatherings.
Cons: I have worked with schoolCues for over 15 years and constantly provide feedback regarding additional needs and they are always responsive.
Vendor Response
"RMS Review"
Overall: [SENSITIVE CONTENT HIDDEN] is very helpful. Whenever I have questions he goes out of his way to help!
Pros: Communication with staff and parents is very easy. I also like how all of the students information is in one place.
Cons: Report settings. It can be cumbersome to run reports and can't always run the ones I need.
Vendor Response
"Great Product for Small Schools"
Pros: SchoolCues is a great product for small schools and organizations. It offers all of the essential tools that a school might need with none of the flash or fancy that move expensive companies have.
Cons: It is clear that SchoolCues is a smaller company that is working to keep costs down. It does appear that way, but as far as functionality it has everything we need.
Vendor Response
"Good program"
Pros: Easy to access User-friendly Simple to navigate
Cons: - need more access to help parents who are unable to signup for events. Unable to do "backend" signups.
Vendor Response
"Lifesaver"
Overall: Our experience has been great. The product is great. The people are wonderful and extremely smart. They want to help and no matter what challenge you throw at them, they figure it out.
Pros: This software is very user friendly. Has a lot of functionality that can be customized. Data can easily be exported into many different formats (excel, pdf, etc...). The communication component is very good. Best of all the company provides great customer service.
Cons: We haven't found anything we don't like about it yet.
Vendor Response