# Ciaobooking Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Ciaobooking Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more.

Source: https://www.capterra.com/p/206171/Ciaobooking/pricing

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# 

 Ciaobooking Software Review 2026: Features, Integrations, Pros & Cons

Last updated on December 16, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Ciaobooking

## What is Ciaobooking?

Ciaobooking is Network PMS and Revenue Intelligence, a platform for property management designed by property managers to create independent hospitality networks. Ciaobooking is an all-in-one proptech solution with all the functionalities before available only to big hotel chains, now made simple for small properties, such as channel synchronization or advanced performance audit solutions. We believe Europe is a great open hotel made of small operators who need proper tools to work together

## What is Ciaobooking used for?

[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€3.99

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Ciaobooking

4.1 (11)

VS.

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

€3.99

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (11)

Ease Of Use

4.6 (1,524)

Value For Money

4.4 (10)

Value For Money

4.6 (1,456)

Customer Service

4.4 (11)

Customer Service

4.7 (1,497)

## Ciaobooking alternatives

[4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/)

Starting price

$23.86

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.4 (461)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/206171/Ciaobooking/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Online Booking

3.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Reservations Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Built-in Accounting

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Accounting functionality within the system, not requiring integration with third-party tools

CRM

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Front Desk Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Check guests in and out, issue key cards, schedule wake up calls, or other requests

GDS/OTA Integration

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Global distribution system used by online travel agencies to track availability and manage reservations

Ciaobooking 19 features

Accounting functionality within the system, not requiring integration with third-party tools

Manage various distribution channels, build relations with channel partners, and track their performance

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track employee schedules, availability, and performance across projects and tasks

Long term accommodation for guests

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Global distribution system used by online travel agencies to track availability and manage reservations

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Manage, maintain and track the performance of assets and equipment

Automate workflows and trigger campaigns based on customer actions

More than one location

Book meetings and appointments through a website or digital platform

Accept and process customer payments for products or services using hardware and software

Track/optimize rates in relation to usage

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Monitor sales and make necessary adjustment in order to increase demand and revenue

One location

Get Advice

We can help you find the software with the features you need.

Features

3.9 (11)

3.9

Based on 11 reviews

## Pricing

Value for money

4.4 (10)

Free Trial

Basic

€3.99

Per User,Per Month

Value for money

4.4 (10)

4.4

Based on 10 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.4 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (11)

4.4

Based on 11 reviews

## User reviews

Overall rating

4.1

Based on 11 reviews

Filter by rating

5(6)

4(2)

3(2)

2(0)

1(1)

Mentioned topic

Sorted by most recent

PG

Pietro Giacomo G.

Proprietario

Leisure, Travel & Tourism

### "Booking Engine non funzionante"

1.0

Overall Rating

1.0

1.0

Ease of Use

5.0

5.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 12, 2025

Un vero peccato assistere ad una degenerazione del servizio così repentina

Pros

Il buon rapporto qualità /prezzo l'interfaccia semplice e la facile funzionalità della multiproprietà.

Cons

Da 1 anno non c'è più la chat, il ticket viene visualizzato dopo 2 giorni, sembra che l'azienda non ha più la grinta e l'interesse di una volta a proseguire. Piuttosto a prendere soldi per servizi scadenti. Il booking engine funziona a tratti 1 giorno sì e 7 no. Troppo una cosa sensibile per potere "Lasciare perdere" , ma accorgersi per tempo è fondamentale per non perdere montagne di soldi in prenotazioni che MAI arriveranno.

Switched from

[Octorate](https://www.capterra.com/p/168722/Octorate/)

per una questione di costo finale alla fine era meglio rimanere dove ero

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AG

Andrea G.

Amministrazione

Hospitality

### "Gestione da oltre 3 anni"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 28, 2023

Il sofware è veloce e ha reso la gestione multiporprietà molto più fluida.

Pros

Ho potuto ammirare l'evoluzione del software. Il software è completo per la gestione della nostra struttura, dalla vendita, alla gestione delle prenotazioni/ospiti (check-in online per esempio) all'emissione di ricevute e fatture. Anche il booking engine è stato recentemente rivisto e devo dire che è ora ottimo!

Cons

Il gestionale è in continua fase evolutiva e ad ogni rilascio qualche piccola magagna c'è sempre... La documentazione non è completa ma se si visita https://docs.ciaobooking.com/ si trova parecchio, ultimamente la guida è stata apliata moltissimo.

Switched from

[Octorate](https://www.capterra.com/p/168722/Octorate/)

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Reasons for choosing Ciaobooking

Appena ho visto il calendario e come poteva questo essere personalizzato in base alle esigenze del momento, sono diventato cieco e ho completato l'onboarding! Ho rischiato forse, ma ne è valsa la pena!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GD

Giliola D.

Albergatore

Hospitality

### "Come semplificare il lavoro"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 12, 2022

Ho trovato gente preparata e disponibile ad insegnarmi e a consigliarmi tanto che ho deciso di dare a loro la sistemazione del mio sito. Ogni volta che ho bisogno ci sono e mi danno risposta alle mie domande

Pros

La coordinazione di tutto. Tutti i portali, ISTAT, comunicazione questura

Cons

Niente perche' tutto funziona che e' una meraviglia

Reasons for choosing Ciaobooking

Perche' mi e' stato consigliato da Smartpricing vedendo le caratteristiche della mia struttura

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Mauro M.

Proprietario e Manager

Hospitality

### "Ottimo prodotto, un po' costoso"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 8, 2020

Pros

E' un channel manager con alcuni interessanti funzioni di PMS. Molto semplice da configurare e con funzioni che rendono la vita di un property manager molto più semplice.

Cons

La funzione di help potrebbe essere migliorata

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GM

Giandomenico m.

titolare

Hospitality

### "" Help ""

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

July 8, 2020

discreta al momento

Pros

Diversi intoppi tuttora da risolvere per il resto potrebbe essere un valido aiuto una volta messo a punto

Cons

integrazione e diretta alcuni aspettimigliorabili

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IT

Ilaria T.

titolare B&B

Leisure, Travel & Tourism

### "Costa un po' meno di altri software ma le funzionalità sono ridotte"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

July 7, 2020

E' comodo per la gestione dei calendari ma altri software funzionano meglio.

Pros

E' comodo per sincronizzare i calendari di tutti gli OTA

Cons

La gestione dei prezzi per i bambini è inesistente, i clienti piuttosto che fare la prenotazione diretta dal sito telefonano perchè non capiscono come fare. Inoltre mi sta creando grossi problemi nella prenotazione tramite gli OTA sempre per i bambini. Inoltre è scomodo non poter vedere a colpo d'occhio (tipo con colori diversi) il diverso stato delle prenotazioni (pagato, acconto pagato, non ancora pagato, ecc.). Quando inserisci una nuova prenotazione senza aver ricaricato il calendario la prenotazione non si salva

Reasons for choosing Ciaobooking

Il prezzo un po' più vantaggioso

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FC

Fabrizio C.

Imprenditore

Hospitality

### "Con Ciao è Booking al Top"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 7, 2020

Facilita d’uso

Pros

Interfaccia amichevole, gestione contabile, e supporto

Cons

Booking engine non particolarmente accattivante

Switched from

[Kross Booking](https://www.capterra.com/p/149847/Kross-Booking-Suite/)

Integrazione con terze parti, costo e supporto

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

imprenditore

Hospitality

### "Software per i property managers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 7, 2020

Pros

Facilità di adattarsi a diversi modelli di business in modo facile e veloce.

Cons

L'app per Apple non è ancora disponibile

Switched from

[Kigo](https://www.capterra.com/p/274975/Kigo/)

software più professionale e più adatto al mercato italiano, sopratutto per la parte amministrativa

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Impiegato

Automotive

### "Permette un buon colpo d'occhio"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 3, 2020

Pros

Dispone di diverse opzioni ed è flessibile nella gestione delle tariffe

Cons

Non è semplicissimo capire le logiche di configurazione delle tariffe

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 6, 2020

Grazie per la tue gentile recensione.

MF

Michela F.

Destination manager

Leisure, Travel & Tourism

### "PMS innovativo pensato per extra alberghiero "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2020

Pros

Semplice da utilizzare, grafica intuitiva, tante funzionalità utili per efficientare le attività di back office

Cons

manca la app che dovrebbe essere rilasciata nei prossimi mesi

Switched from

[Kigo](https://www.capterra.com/p/274975/Kigo/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/206171/Ciaobooking/reviews/)

Popular comparisons

[Lodgify vs Ciaobooking](https://www.capterra.com/compare/131924-206171/Lodgify-vs-Ciaobooking) 

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