--- title: "BOSS811 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BOSS811 Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/206223/BOSS811/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # BOSS811 Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BOSS811 ## What is BOSS811? BOSS Solutions offers cloud-based offerings and products for utility damage prevention and IT service management, including BOSS811 and BOSSDig. Designed for utilities, municipalities, and locating organizations, the platform supports end-to-end 811 ticket management software workflows, helping teams manage excavation requests, reduce risk, and improve compliance. BOSS811 is a proven enterprise 811 ticket management system software built for high-volume one call ticket management environments. It centralizes ticket intake, automated routing, SLA tracking, reporting, and compliance management. BOSSDig is a modern utility locate software solution designed for field operations, providing mobile-first access, GIS integration, real-time updates, and streamlined locate workflows. Together, BOSS Solutions enables unified damage prevention software capabilities across office and field teams, including AI-driven risk scoring, automated alerts, facility mapping, and investigation tools. ## What is BOSS811 used for? [Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Municipal](https://www.capterra.com/municipal-software/)[Public Works](https://www.capterra.com/public-works-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 79 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $2500 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Oil and Gas / 2026 Our "Best of" badge program showcases products with the highest ratings... - Oil and Gas / 2026 Do you work for BOSS811?[Manage this product listing](https://www.g2.com/products/boss811/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BOSS811 4.8 (79) VS. [4.6 (28)](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/reviews/) Starting Price $2500 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (79) Ease Of Use 4.3 (28) Value For Money 4.7 (76) Value For Money 4.3 (21) Customer Service 4.8 (78) Customer Service 4.7 (27) ## BOSS811 alternatives Highest Rated [4.7 (2,934)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,331)](https://www.capterra.com/p/145635/UpKeep/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (82)](https://www.capterra.com/p/87535/ETAP-Software/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [TrueContext](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/) [4.6 (334)](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/reviews/) Starting price $4800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/) ## FAQs about BOSS811 Overview ### What problems does BOSS811 solve? BOSS811 solves high-volume 811 ticket intake, routing, and tracking problems by assigning requests through customizable rules, mapping ticket locations against utility assets, and supporting review and closure workflows. Utility administrators, locator managers, field crews, municipalities, and multi-state operators benefit from better compliance oversight, real-time workload visibility, and faster monthly pipeline reporting. Answer based on 21 reviews Overview ### Which roles and teams benefit most from BOSS811? BOSS811 is most used by utility locating, damage prevention, and field operations teams that manage excavation requests, locate tickets, and response deadlines. GIS and IT administrators maintain mapping and system access, while construction coordinators, pipeline specialists, inspectors, and managers track work status, coordinate crews, and document compliance. Answer based on 78 reviews Overview ### What company size and industries is BOSS811 built for? BOSS811 is built for small businesses in utilities, which represent 67% and 54% of reviewers, respectively. It also serves municipalities, telecom, fiber, and pipeline operators, with reviewer adoption in Government Administration (13%) and Oil & Energy (12%). Midsize businesses account for 21% of reviewers, while enterprises account for 13%. Answer based on 78 reviews Features and Usability ### What are the key features of BOSS811? BOSS811 includes workflow management and work order management for assigning, tracking, responding to, and closing locate tickets. Its activity dashboard provides at-a-glance ticket status and team activity, while alerts/notifications flag updates and follow-up needs. Geographic maps support work-area visibility and route planning, and customizable reporting tracks operational results. It also covers Compliance Management. Answer based on 22 reviews Pricing ### How much does it cost and what fees or limitations are included? BOSS811 starts at $2,500 per year per user for the Professional plan. That package includes single call center integration, 20 users, dashboards and reports, facility map integration, automated ticket screening, bulk ticket actions, and a mobile app. Custom reporting is available for a fee. Answer based on 1 reviews Integrations ### Which third-party tools and platforms does BOSS811 integrate with? BOSS811 integrates with ArcGIS and Google Maps for mapping, coordinate reference, and GIS workflows. ArcGIS is the reviewer-confirmed integration, supporting interactive maps and map-layer updates that help field teams work with current geographic data. Google Maps provides an additional platform for location and coordinate checks. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does BOSS811 offer? BOSS811 provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer group learning, documentation provides written reference material, and videos allow self-paced review of features and setup steps. Answer based on 4 reviews Getting Started and Support ### What customer support options does BOSS811 offer, and how do users rate the experience? BOSS811 offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe support as responsive, friendly, and knowledgeable, with staff often resolving issues quickly and assisting with setup, routing changes, and feature requests. A few users mention outages or bugs, though they report prompt fixes and clear communication. Answer based on 37 reviews Bugs and issues ### How reliable is BOSS811, and how quickly are issues fixed? BOSS811 resolves most reported issues quickly through responsive support, but occasional mobile, setup, and data problems can occur. Locate-management teams generally describe the platform as consistent and easy to navigate after implementation, while some users cite clunky app behavior, delayed fixes, unclear system-source troubleshooting, and limited board visibility settings. Answer based on 24 reviews ## Features AI summary Based on 67 Field Service Management reviews Capterra reviewers point to these as the top priorities when choosing Utility Management Systems: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Workflow Management** (**48%**) - **Customizable Reports** (**29%**) BOSS811 supports all three features buyers rate highest: **Mobile Access**, **Workflow Management**, and **Customizable Reports**. Together, these capabilities help businesses manage field and office work from anywhere, keep processes moving consistently, and track performance with reporting tailored to their needs, allowing teams to make faster decisions and maintain better operational control. Mobile Access 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Workflow Management 4.6 (36) 88.89% of 36 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Customizable Reports 4.3 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Alter the layout and content of reports Reporting & Statistics 4.4 (32) 68.75% of 32 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Activity Dashboard 4.7 (35) 80.00% of 35 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Compliance Management 4.4 (30) 66.67% of 30 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier BOSS811 70 features ### All Features - 3D Imaging: Representation of any object in 3D - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Auditing: Examine established processes and records to ensure accuracy, compliance, and policy adherence - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Field Mapping: Use GPS mapping to draw field boundaries, mark points, measure acreage, and calculate distances - For Electricity: Utility billing for electricity - For Government: Intended to be used by governmental agencies - For Natural Gas: Utility billing for natural gas - For Oil & Gas: Helps Oil & Gas industry manage operations from exploration to data analysis, distribution, asset/financial management, and more. - For Water: Utility billing for water - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geocoding: Converting human-readable addresses into geographic coordinates - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - Geotargeting: Geographic location of visitors determines behavior of the software - GIS Integration: Integration with geographic information systems - Historical Reporting: Information, data and reports that are being tracked over time - Image Management: Support for uploading and retaining image files in the cemetery records database - Incident Management: Manage and track all disruptions and incidents - Interoperability: The ability of two or more systems to exchange information or data. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Map Creation: Create custom maps - Map Sharing: Share maps with internal and external stakeholders - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - SMS Messaging: Send messages via SMS - Statistical Analysis: Apply statistical/mathematical models to sets of data - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (79) 4.7 Based on 79 reviews ## Pricing Value for money 4.7 (76) [View pricing plan details](https://www.capterra.com/p/206223/BOSS811/pricing/) Professional $2,500 Per User,Per Year It includes: - Single Call Center Integration - 20 Users - Dashboards & Reports - Data Widgets - Reports on Custom Fields - Simple & Advanced Search - Email Notification with Custom Templates - Push Notifications - Facility Map integration (20) - Tickets Assigned by Map Areas - Automated Ticket Screening - Map Based Ticket Screening - Auto Close Tickets by Screening - Ticket Notes, Tags, and basic Custom Fields - Bulk Ticket Actions - Sketching Tools for Attachments - Mobile App - Click to Request Demo: https://www.boss-solutions.com/demo Value for money 4.7 (76) 4.7 Based on 76 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Esri ArcGIS](https://www.capterra.com/p/93333/ArcGIS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (78) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (78) 4.8 Based on 78 reviews ## User reviews Overall rating 4.8 Based on 79 reviews Filter by rating Counts reflect reviews available in this feed. 5(65) 4(12) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Department Assistant Public Works Used the software for: Less than 1 year ### "Boss811 New Client Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2026 Incredible. A huge improvement from our previous provider. Customer service, training, easy to work with both customer service and the program. Everything is in one stop. Pros The customer service is outstanding! Always a quick response and guaranteed follow through. We also love the fact that we have immediate access to the RGIS system once integrated. Cons At this time, we do not have anything to note that we don't like. We are no longer wasting paper printing every order, we have access to update our own information if needed, customer service has been great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Distribution Superintendent Used the software for: 3-5 years ### "BOSS811 Top Notch System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2026 Overall, I highly recommend BOSS811 if you need a ticket management system, they are top notch! The ability to map out your tickets based on their location makes completing tickets in the field very efficient. Pros The ease of use working through the app. It is very user friendly. The customer service is fantastic and questions get answered quickly. Value for the money makes this app a no brainer. You are able to quickly work through active tickets leave a response and move to the next one all from your phone. One of the most valuable features is the ability to add photos to each ticket, verifying your response and giving all parties involved a picture for verification. Billing and customer management is easy. The learning curve is short for this app, the initial setup is smooth and their technicians make learning a new product very easy. Cons There are very few complaints about the app. A notification system that would come across your phone would be a welcomed addition. Especially for after hours and weekend emergency tickets alerting operators quickly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer GIS Used the software for: 3-5 years ### "Excellent product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2026 Overall, I find Boss811 easy to use for experienced workers and a short time to learn for new people. Pros Ease of ticket management, and customization with using my organizations map layers. Very easy to keep track of due dates and stay within compliance. Cons It is sometimes difficult to find a specific ticket in an area by using the map view feature, by pan and zoom. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Administrator Used the software for: 3-5 years ### "Better than faxes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 August 22, 2026 Good. I chalk the issues we had with special reports to the fact that the company was fairly new at the time and likely didnt have a lot of IT staff. Integrating the special reports we wanted was not going to be handled by any junior level staff to get it right. Also possible that they didnt have a single engineer that could handle all aspects of the issues we had. The knowledge level needed for web development is a few steps below whats needed for database management. Pros Centralized management and remote notifications. We used to get faxes every day like everyone else. The email notifications and app are a good improvement. Cons Failure to deliver on specialized reports once paid for. The process to get reports configured that were tailored to our needs was slow and working kinks out caused further delays. We paid for them but did not have the bandwidth to continue to pursue corrective actions to make the reports such that they added valve to our process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Coordinator Used the software for: 1-3 years ### "Highly Recommend 10/10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2026 It was a smooth transition moving to BOSS811 and everyone was very helpful and friendly during that process. Pros BOSS811 is very easy to use and comes equipped with a multitude of features and options to customize your experience. Cons There is a little bit of a learning curve when it comes to BOSS811 but it is extremely functional and customer support is fantastic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Environmental Services Manager Used the software for: 3-5 years ### "Reliable service we’ve counted on for years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2026 We’ve been using BOSS811 for years, and they have consistently provided reliable, professional service every time. Their system is easy to use, responses are timely, and we can count on them to help keep our work safe and on track. After years of working with BOSS811, I can confidently say they’ve been a dependable partner and an important part of our utility locating process. Great service, great people, and a company we’re happy to continue working with. Highly recommended! Pros What I like most about BOSS811 is the reliability and consistency they have provided over the years. The system is easy to use, requests are handled efficiently, and the communication and documentation make it easy to keep track of locate requests. After using BOSS811 for years, I appreciate having a dependable service that helps streamline our day-to-day operations while supporting safe excavation and damage prevention. It’s a service we can count on. Cons The biggest challenge is that managing a high volume of tickets and more complicated locate requests can sometimes require additional follow-up and coordination. That said, after using BOSS811 for years, these are relatively minor compared with the overall reliability and convenience of the service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Field Services Used the software for: Less than 1 year ### "Boss 811 Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2026 Boss 811 has been a game changer for our company. The Boss 811 team is very helpful with setting up the software the way you would like it setup. We are more efficient with the Boss 811 software. Pros Boss 811 is user friendly and organizes the locates very well. The system is able to route the locates automatically and customize the route however you would like. Cons Very satisfied with the product. I do not have any negative thoughts about the product. A+ customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Specalist Used the software for: 1-3 years ### "Boss811 IT response." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 21, 2026 Our team heavily depend on Boss811, I am in IT and we rarely have any issues brought forward. The system is very reliable and accurate. Pros Prompt response, quick action. The Boss 911 support team is very quick to respond. Better yet we rarely have to contact them. Cons No complaints. The system is very reliable and the field availability is consistent and stable. Very good ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Superintendent of Public Works Used the software for: Less than 1 year ### "Rockton, IL BOSS811 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 8, 2025 It's been good from start to finish. Anytime there has been an issue, or something was not working as intended, it's been fixed. Pros Clean interface, fairly simple to learn and understand. Our customer support specialist was great during implementation and again during the positive response switch over. They communicated well, and consistently provided a high level of service. Cons Nothing in particular that I dislike. The mobile application seems to be missing some minor functionality that the web platform contains. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer VP Operations Used the software for: 1-3 years ### "Great software for handling a mid-sized utility's locating needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2025 Overall our experience from the on-boarding training, to ongoing support, to automatic upgrades as our state's rules have changed, to just daily using the app have been easy and seamless. Pros Our 25,000 customer utility used Boss811 to replace a vintage home-built software solution that was expensive to maintain and impossible to upgrade. Switching to a proven solution like Boss811 was a "no brainer" from a cost perspective. What surprised us was the unanimous positive response from our field personnel. The guys who locate our pipelines really appreciate the features and interface (using primarily cellphones) with this software. Cons Nothing comes to mind. Really the Boss811 team exceeded our expectations at every step. No notes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/206223/BOSS811/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.