--- title: "BOSS811 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BOSS811 Software - reviews, pricing plans, popular comparisons to other Utility Management Systems products and more." source_url: "https://www.capterra.com/p/206223/BOSS811/" page_type: "product" language: "en" --- # BOSS811 Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BOSS811 ## What is BOSS811? BOSS811 is Cloud based One Call Locate Ticket Management Solution for the Damage Prevention Industry. BOSS811 increases efficiency, reduces cost, is easy to use, and enables Utilities such as Electric, Water, Gas and Cable Companies manage excavation requests. Available on Mobile for managing 811 dig tickets on the go. BOSS Solutions also provides BOSSDesk an award winning Help Desk , ITSM solution for Cloud and On-Premise. ## What is BOSS811 used for? [Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Municipal](https://www.capterra.com/municipal-software/)[Public Works](https://www.capterra.com/public-works-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 71 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $2500 Per User, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Oil and Gas / 2026 Our "Best of" badge program showcases products with the highest ratings... - Oil and Gas / 2026 Do you work for BOSS811?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.boss-solutions.com/&name=BOSS811) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BOSS811 4.8 (71) VS. [4.6 (28)](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/reviews/) Starting Price $2500 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (71) Ease Of Use 4.3 (28) Value For Money 4.8 (69) Value For Money 4.3 (21) Customer Service 4.8 (70) Customer Service 4.7 (27) ## BOSS811 alternatives [4.5 (82)](https://www.capterra.com/p/87535/ETAP-Software/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.7 (2,914)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,330)](https://www.capterra.com/p/145635/UpKeep/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (111)](https://www.capterra.com/p/102848/EHS-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about BOSS811 Overview ### What problems does BOSS811 solve? BOSS811 solves slow, manual locate ticket management, poor field-to-office handoffs, and limited visibility into locator activity. It helps utilities, municipalities, locating crews, and managers route tickets, transfer work in the field, track locators in real time, run reports faster, and replace fax- or browser-dependent workflows with easier mobile access. Answer based on 61 reviews Overview ### Which roles and teams benefit most from BOSS811? BOSS811 is most used by construction coordinators, utility locators, damage prevention teams, and operations managers who oversee excavation safety and field response. Engineering, public works, and inspection staff use it to manage locate requests, track tickets, coordinate crews, reduce utility damage, and keep projects compliant and moving on schedule. Answer based on 71 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is BOSS811 built for? BOSS811 is built primarily for small businesses in utilities, with 65% of reviewers from small companies and 54% from the utilities sector. It also serves municipalities, telecom, fiber, and pipeline operators, with reviewer representation from government administration at 14%, oil and energy at 11%, midsize businesses at 23%, and enterprises at 13%. Answer based on 71 reviews Features and Usability ### What are the key features of BOSS811? BOSS811 includes core ticket management tools like work order management, scheduling, alerts, and activity dashboards, plus differentiators such as GIS integration with ArcGIS layers, real-time map overlays, mobile access, and configurable workflow rules. Reviewers also highlight customizable dashboards, saved searches, reporting, and route-based assignment for 811 locate operations. Answer based on 42 reviews Pricing ### How much does it cost and what fees or limitations are included? BOSS811 starts at $2,500 per year per user for the Professional plan. It includes 20 users, one call center integration, dashboards and reports, custom fields, map-based ticket screening, and the mobile app. Custom reporting is available for a fee, and one reviewer said finished reports never worked as advertised. Answer based on 1 reviews Integrations ### Which third-party tools and platforms does BOSS811 integrate with? BOSS811 integrates with ArcGIS and Google Maps. Reviewer feedback centers on ArcGIS, including ESRI ArcGIS GIS mapping and layer updates that appear within BOSS811. The official integration catalog also lists Google Maps, indicating support for map-based location checking and geographic workflows across field and ticketing operations. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does BOSS811 offer? BOSS811 provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, remote group learning, written reference material, and self-paced viewing for teams that need setup and feature guidance. Answer based on 2 reviews Getting Started and Support ### What customer support options does BOSS811 offer, and how do users rate the experience? BOSS811 offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as responsive, helpful, and easy to reach, with quick fixes, clear communication, and staff who listen to feature requests. A few reviews mention occasional bugs or outages, but responses are typically fast. Answer based on 37 reviews Bugs and issues ### Does BOSS811 have bugs or reliability issues? BOSS811 works reliably for most teams, and support usually fixes problems quickly when issues come up. Utility locating crews and office managers often describe the platform as stable and easy to work in, though some mention occasional app clunkiness, data lag, setup glitches, or slower resolution for certain problems. Answer based on 24 reviews ## Features Activity Dashboard 4.7 (31) 80.65% of 31 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Reporting & Statistics 4.5 (31) 70.97% of 31 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Workflow Management 4.6 (29) 86.21% of 29 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Compliance Management 4.4 (26) 65.38% of 26 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Work Order Management 4.7 (21) 71.43% of 21 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Customizable Reports 4.3 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Alter the layout and content of reports BOSS811 70 features ### All Features - 3D Imaging: Representation of any object in 3D - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Auditing: Examine established processes and records to ensure accuracy, compliance, and policy adherence - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Field Mapping: Use GPS mapping to draw field boundaries, mark points, measure acreage, and calculate distances - For Electricity: Utility billing for electricity - For Government: Intended to be used by governmental agencies - For Natural Gas: Utility billing for natural gas - For Oil & Gas: Helps Oil & Gas industry manage operations from exploration to data analysis, distribution, asset/financial management, and more. - For Water: Utility billing for water - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geocoding: Converting human-readable addresses into geographic coordinates - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - Geotargeting: Geographic location of visitors determines behavior of the software - GIS Integration: Integration with geographic information systems - Historical Reporting: Information, data and reports that are being tracked over time - Image Management: Support for uploading and retaining image files in the cemetery records database - Incident Management: Manage and track all disruptions and incidents - Interoperability: The ability of two or more systems to exchange information or data. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Map Creation: Create custom maps - Map Sharing: Share maps with internal and external stakeholders - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - SMS Messaging: Send messages via SMS - Statistical Analysis: Apply statistical/mathematical models to sets of data - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (71) 4.7 Based on 71 reviews ## Pricing Value for money 4.8 (69) Professional $2,500 Per User,Per Year It includes: - Single Call Center Integration - 20 Users - Dashboards & Reports - Data Widgets - Reports on Custom Fields - Simple & Advanced Search - Email Notification with Custom Templates - Push Notifications - Facility Map integration (20) - Tickets Assigned by Map Areas - Automated Ticket Screening - Map Based Ticket Screening - Auto Close Tickets by Screening - Ticket Notes, Tags, and basic Custom Fields - Bulk Ticket Actions - Sketching Tools for Attachments - Mobile App - Click to Request Demo: https://www.boss-solutions.com/demo Value for money 4.8 (69) 4.8 Based on 69 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ ArcGIS](https://www.capterra.com/p/93333/ArcGIS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (70) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (70) 4.8 Based on 70 reviews ## User reviews Overall rating 4.8 Based on 71 reviews Filter by rating 5(59) 4(10) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent JC Jake C. Superintendent of Public Works Utilities ### "Rockton, IL BOSS811 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2025 It's been good from start to finish. Anytime there has been an issue, or something was not working as intended, it's been fixed. Pros Clean interface, fairly simple to learn and understand. Our customer support specialist was great during implementation and again during the positive response switch over. They communicated well, and consistently provided a high level of service. Cons Nothing in particular that I dislike. The mobile application seems to be missing some minor functionality that the web platform contains. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DA David A. IT Manager Government Administration ### "BOSS811 lives up to everything they promise" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2025 We are small local government with limited resources, the implementation was painless, the apps work perfectly. Keeping track historical locates has been a game changer. Ive been in this industry for 30 years and its rare for an enterprise level software to live to everything the sales person promised. Pros What we like most about BOSS811 is the simplicity in managing our locate request. From the top down all involved know exactly what's going on. Cons What do we like least about BOSS811, we have yet to find it. Maybe if we could have more granular control over the notifications but I'm being nit picky at this point. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Anthony M. Damage Prevention Supervisor Utilities ### "Boss811 is a fantastic ticket management software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Great customizable interface, easy to use app and the best customer support available. It is a very solid and reliable company and product. Pros The software can be as basic or as advanced as you want it to be with all the features available. It’s the best I’ve used so far. Cons I haven’t found any yet. Everything I have needed has been provided by Boss811 and if I have ever requested a feature they provide it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JK Jason K. Public Works Director Government Relations ### "Excellent 1 call ticket management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Pros The ticket management has meet beyond expectations. Locations on a map along with our utilities has saved time md money. Cons Can’t say anything negative at this point. Customization along with the app has been top notch. So nothing bad to say. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AW Adam W. Superintendent of Public works Government Administration ### "City of Berkley APPORVED!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Its an excellent miss dig tool that is very affordable for the number of tickets that your company may use. Pros How easy the ticket management system is to use. It is very user friendly especially for someone new to the system. Cons I don't really have a bad thing to say about Boss 811. This company put together a well thought out product for the utility marking world! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FV Felix V. Process analyst Utilities ### "Process Analyst" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Their User experience is second to none but what sets Boss811 apart from everyone else is their customer service experience. They are responsive, friendly, and knowledgable. Pros I like the customization, Column Orders, Saved Searches, Dashboards, can all be customized for you and what you need. Cons I don't like how the mobile app does not have a dashboard like it does on the browser version. When exporting dates, times are included in the cell. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PR Phil R. VP Operations Oil & Energy ### "Great software for handling a mid-sized utility's locating needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Overall our experience from the on-boarding training, to ongoing support, to automatic upgrades as our state's rules have changed, to just daily using the app have been easy and seamless. Pros Our 25,000 customer utility used Boss811 to replace a vintage home-built software solution that was expensive to maintain and impossible to upgrade. Switching to a proven solution like Boss811 was a "no brainer" from a cost perspective. What surprised us was the unanimous positive response from our field personnel. The guys who locate our pipelines really appreciate the features and interface (using primarily cellphones) with this software. Cons Nothing comes to mind. Really the Boss811 team exceeded our expectations at every step. No notes. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Old software was no longer supported due to the DB version. We had contracted to have the software brought into compliance with available database and upgrade it to include better features. The project was overbudget and well past due when we pulled the plug and switched to Boss811 instead. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Stefan S. Locate Manager Construction ### "Stefan Schmidt's Boss Overview" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2025 Overall working on Boss for almost 2 years daily, it is very user friendly and easy to teach new hires. It is very straight forward and makes locating tickets very simplistic. Pros I like having multiple functions and ways to organize my workload on a daily basis. I also like how the support team is always there to help navigate all of my needs when I am in need. Cons One thing I wish I could do on my dashboard is color code each areas widget. I would like to see each territory color coded for easy direction for the team overall. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ZJ Zachary J. GIS Technician Transportation/Trucking/Railroad ### "Lots of Search Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 28, 2025 My experience with BOSS 811 is good. Customer service is also excellent, the team at Boss 811 got back to us very quickly when we needed to update some routing rules for incoming tickets. Pros I like being able to search for closed tickets using basically any piece of information such as contractor, location, type of work, etc. BOSS 811 also makes it easy to create routing rules when tickets come in. Cons The mapping could use some work. If I enter coordinates into the map search box it will bring me to the incorrect location. I have confirmed this by entering the same coordinates in Google maps and ArcGIS and got a different location. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DS Donald S. Engineering Tech Oil & Energy ### "Great Product for 811 Dig Alerts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2025 customer service has always been wonderful and very fast response times. Everytime I had a question or feature request, customer service has been very helpful. Pros The routing rules and customization. I like that Boss811 allows me to be in control of the product and how I receive dig tickets. Cons None. So far I like everything about Boss811. More customization of the reporting would be helpful but its not needed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/206223/BOSS811/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.