# Page 2 | BOSS811 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is BOSS811 the right Utility Management Systems solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/206223/BOSS811/reviews --- BOSS811 4.8 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 18th, 2026 # Page 2 - Reviews of BOSS811 ## Showing most helpful reviews Showing 26-50 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TW Tod W. Construction Inspector, Deputy Marshal Utilities Used the software for: 2+ years ### "one of the BEST ticket managers I have ever used!!!" June 28, 2025 5.0 I have had a great experience with the system, from helping to set it up with the City of Savannah to using it daily. the program and the team behind it are top-notch. Pros The System is straightforward to use; it has all the tabs you need to organize your daily work. You couldn't ask for much more. Cons I don't know, maybe needs something to help with mapping the tickets, or something to prioritize tickets when they are all in the same area. Review Source ZJ Zachary J. GIS Technician Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Lots of Search Features" October 28, 2025 5.0 My experience with BOSS 811 is good. Customer service is also excellent, the team at Boss 811 got back to us very quickly when we needed to update some routing rules for incoming tickets. Pros I like being able to search for closed tickets using basically any piece of information such as contractor, location, type of work, etc. BOSS 811 also makes it easy to create routing rules when tickets come in. Cons The mapping could use some work. If I enter coordinates into the map search box it will bring me to the incorrect location. I have confirmed this by entering the same coordinates in Google maps and ArcGIS and got a different location. Review Source FB Fred B. Director of Public Works Government Administration Used the software for: 1-2 years ### "BOSS811 is a No-Brainer" June 26, 2025 5.0 I have used BOSS811 with two municipalities and have received 100% positive feedback from supervisors and frontline workers. Pros BOSS811 streamlines ticket management with a user friendly interface that results in employees eager to use new technology instead of opposing the change! This results in staff buy-in with change implementation beyond BOSS811. Our staff is more efficient and organized because of this. Cons I suppose the only negative thing is that the initial impact on efficiencies and how easy this is to use makes it frustrating when trying other new software and technology that is not as user friendly or take longer to notice the benefits. Review Source DS Donald S. Engineering Tech Oil & Energy Used the software for: 1-2 years ### "Great Product for 811 Dig Alerts" October 28, 2025 5.0 customer service has always been wonderful and very fast response times. Everytime I had a question or feature request, customer service has been very helpful. Pros The routing rules and customization. I like that Boss811 allows me to be in control of the product and how I receive dig tickets. Cons None. So far I like everything about Boss811. More customization of the reporting would be helpful but its not needed. Review Source DA David A. IT Manager Government Administration Used the software for: 6-12 months ### "BOSS811 lives up to everything they promise" November 4, 2025 5.0 We are small local government with limited resources, the implementation was painless, the apps work perfectly. Keeping track historical locates has been a game changer. Ive been in this industry for 30 years and its rare for an enterprise level software to live to everything the sales person promised. Pros What we like most about BOSS811 is the simplicity in managing our locate request. From the top down all involved know exactly what's going on. Cons What do we like least about BOSS811, we have yet to find it. Maybe if we could have more granular control over the notifications but I'm being nit picky at this point. Review Source KS Kevin S. Operations Utilities Used the software for: 1-2 years ### "Very intuitive ticket management platform" June 26, 2025 5.0 We had been performing locates for our utilities for many years without a ticket management software platform. With the change in the law requiring positive response for all locate tickets we knew we had to find something to make the process smoother or our guys in the field. Pros BOSS811 is very intuitive which helps our locate technicians get up to speed on the software very quickly. None of our employees have used the software before, but everyone has found it to be very easy to use. Cons Honestly, we have no complaints. The software has done everything we need it to do. We are happy with the function and performance of the platform. Review Source BP Boston P. Broadband Internet Used the software for: 1-2 years ### "Excellent Software" July 14, 2025 5.0 Pros Boss811 has excellent customer service. Anything I need help with I get a response that day and a fix the next day at the latest. Very willing a quick to add feature to help work run smoother. Has save me and my company countless hours of management. Cons When we first started using the app we had an issue with uploading photos on the app but since then it has been fix so have no complaints. Review Source AW Adam W. Superintendent of Public works Government Administration Used the software for: 1-2 years ### "City of Berkley APPORVED!" October 30, 2025 5.0 Its an excellent miss dig tool that is very affordable for the number of tickets that your company may use. Pros How easy the ticket management system is to use. It is very user friendly especially for someone new to the system. Cons I don't really have a bad thing to say about Boss 811. This company put together a well thought out product for the utility marking world! Review Source TB Tracey B. Manager Utilities Used the software for: 2+ years ### "Next Level Damage Prevention " June 26, 2025 5.0 Our company relies on BOSS811 to manage millions of tickets across multiple states. The technology is changing to help our company be a leader in the industry and explore best practices for damage prevention. Pros Improvements in 2025 have been industry leading. Excellent visibility to our tickets in various ways to complete work, data analysis and more. Cons Areas of improvement were explored and corrected well during the year. Including the addition of tasks and expanded documents dashboard use. Review Source QR Quentin R. Utility locator Utilities Used the software for: 1-2 years ### "Utility locator " June 26, 2025 4.0 All and all it has been a good experience. Very easy to navigate through app. I haven’t experienced anything wrong with the app that I can think of at this time Pros Great website very helpful for locate ticket management. Can move and see how to route my day. Good app Cons Wish I could set more than 9 address for my routes. I would like to view to my destination once for my entire day. Review Source TK Tim K. Draftsman Utilities Used the software for: 2+ years ### "Boss 811 One Call System" June 26, 2025 5.0 I am overall pretty happy. it seems to be very consistent. the locators seem to all be fluent within it. Pros Easily view all tickets in one location across multiple platforms, in any location we may need to view them. Cons sometimes it can be buggy, the recent outage made for a complicated day without a solid back up plan Review Source JK Jason K. Public Works Director Government Relations Used the software for: 6-12 months ### "Excellent 1 call ticket management " October 30, 2025 5.0 Pros The ticket management has meet beyond expectations. Locations on a map along with our utilities has saved time md money. Cons Can’t say anything negative at this point. Customization along with the app has been top notch. So nothing bad to say. Review Source CC Chris C. Information Technology Supervisor Utilities Used the software for: 6-12 months ### "A great step up from the past!" June 26, 2025 5.0 Overall, this is a solid application with great end-user support. Our team has had no issues so far and continue to use it daily Pros The ease of setting it up as an administrator is a high point. Having an app on iOS is big for our guys, as they are using iPads in the field and previous systems were browser based. Cons Setting up the correct notifications. It took us little time to find out how to setup emergency notifications, but we figured it out. Review Source AB Alex B. Engineer Oil & Energy Used the software for: 6-12 months ### "Love BOSS811" June 26, 2025 4.0 Pros I love that our GIS system map (with main lines, service lines, meters, valves, etc.) can be overlaid on the map with the dig areas shown. Cons I don't really have negative comments about BOSS 811 at this time. I didn't like that the system when down, but you got got it back quick. Review Source RB Ryan B. Public Utilities Inspector Utilities Used the software for: Less than 6 months ### "BOSS811 will become a locators favorite aid" May 12, 2025 5.0 Overall our experience with BOSS811 has been positive. As stated previously the user friendly software combined with the customer supports swift responses has been amazing. One thing that stuck with us from the demo was that this is a program for locators made by locators, so any feedback can assist in making the software better for everyone. Pros BOSS811 is extremely user friendly. Whether it be the app, website, iOS on phone or iPad. This software has enable our locating department to be extremely efficient with their time and capabilities. Cons During the couple months in which we have been using the software, I or my staff have not incurred any issues. Review Source JA Josh A. Water Manager and Field operations Utilities Used the software for: 2+ years ### "Thrilled to be apart of the BOSS811 team" November 19, 2024 5.0 We have been thrilled with our experience with BOSS811, their team has been so understanding of our communities needs and has worked with us each step of the way to achieve our goals. Pros What I like most about BOSS811 is how easy it is to use, we are a larger community who receives a large amount of PA One Call tickets and this software allows us to manage them efficiently, allow us to stay in compliance with regulations. Cons I have not found a feature on BOSS811 that I don't find usefull. Review Source JH James H. IT Administrator Oil & Energy Used the software for: 2+ years ### "A step in the right direction" November 20, 2024 3.0 Good. Eliminated recurring charges for landlines, fax machine and supplies. Pros It was nice to no longer be dependent on fax machines, land line service, or fax internet services. Cons While Boss811 offers custom reporting, for a fee, the finished reports never worked as advertised. As a customer with more than one structure to protect, having a report that includes accurate data organized by structure would save my employee's time. For regulatory purposes, our organization needs to be able to provide data for each individual structure so employees have to collect that data manually. Review Source JC Jim C. USA Locator Utilities Used the software for: 1-2 years ### "Highly recommend" November 19, 2024 5.0 So far my Experience has been an enjoyable one. Pros Easy to learn, help desk responsiveness. Suggestions are implemented as requested. Cons At this time I can not think of any. If I think of something, I’ll let you know. Alternatives considered [Kahoot!](https://www.capterra.com/p/156399/Kahoot/) Reason for choosing BOSS811 Cost, ease of use help desk responsiveness Review Source LW Lee W. Damage Prevention Coordinator Utilities Used the software for: 2+ years ### "CNP Admin Review" November 21, 2024 4.0 My experience with the Boss 811 software & team overall has been a positive one. Pros I enjoy the ease in searching for tickets with keywords. Cons The lack of customization for the dashboard. Having the option of setting up different dashboards and arranging widgets without restrictions would be a nice addition. I also would like widgets capable of giving me results for a more advanced search. The prebuilt widgets limit what I can use the dashboard for. Review Source CO Cody O. Controller Utilities Used the software for: 1-2 years ### "Boss811 Rocks!" November 19, 2024 5.0 Pros Boss811 has helped us streamline our business efficiencies tremendously. We wished that we had heard of the company even sooner! The user friendliness and ability to transfer locates directly to another user and not sending back to the office was a huge benefit for us. Overall, no complaints here and best company decision we have made in a long time. The transition to the new system was a fairly easy process as well. Cons No cons that we cannot live with, especially given where we were coming from with the old system. Review Source IB Ian B. Director of Engineering Services Utilities Used the software for: 1-2 years ### "BOSS811 is a breakthrough" November 22, 2024 5.0 BOSS811 has greatly improved our workflow and record keeping for performing our locating efforts. Pros The customizable interface has allowed us to personalize it to fit our needs Cons We had a glitch with our setup which resulted in lost tickets over the course of two days. However, they worked to resolve the situation as quickly as possible. Review Source EZ Eddie Z. Maintenance Manager Construction Used the software for: 2+ years ### "The Boss team is great to work with." November 20, 2024 5.0 The Boss team is extremely helpful and responds quickly. Pros The system is user-friendly, and the staff is very helpful. Cons There are several ways to run ticket reports, and sometimes the numbers may be slightly inaccurate, possibly due to user error. Review Source ES Eric S. Broadband Field Operations Supervisor Telecommunications Used the software for: 1-2 years ### "BOSS811 Review" November 25, 2024 5.0 I would recommend BOSS811 to anyone on the fence. Give it a try. Pros As a COOP, we get a lot of locates. BOSS811 sorts the fiber from the electric so I do not have to comb through everything on the electric side. Cons Sometimes the app can be clunky but it does have Android and Apple versions. Review Source SI Sheryl I. Office Clerk II Government Administration Used the software for: 1-2 years ### "Highly recommend BOSS811" November 20, 2024 5.0 BOSS811 has greatly streamlined the complicated MissDig reporting process. Pros Ease of use for employees who are not very tech savvy. Cons When something goes wrong, trying to determine if it's on the MissDig end or BOSS811. Review Source JC Jim C. GIS Supervisor Government Administration Used the software for: 1-2 years ### "Win for Boss" November 20, 2024 5.0 Simple to use interface which makes it easy to navigate. Pros The integration with ArcGIS which helps GIS integrate its maps. Cons The inability to prevent somebody from reopening a ticket by simply replying to email. It would nice if when you close a ticket, that after 24 hours it can’t be opened again by somebody saying “thanks” on email reply and only by forcing a person to create new ticket. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.