# Page 3 | BOSS811 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BOSS811 the right Utility Management Systems solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/206223/BOSS811/reviews --- BOSS811 4.8 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 18th, 2026 # Page 3 - Reviews of BOSS811 ## Showing most helpful reviews Showing 51-71 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HY Homer Y. Supervisor Political Organization Used the software for: 6-12 months ### "Ease of using system " November 19, 2024 5.0 At first, I was apprehensive but once I started using the system and became familiar I realized it was easy to use Pros The system was convenient and easy to use Cons After getting use to the system I did not find any problems Review Source DF Dylan F. Gas Planning Utilities Used the software for: Less than 6 months ### "BOSS811 review" November 22, 2024 5.0 I have had an overall positive experience Pros Well organized product with strong support Cons I did not have any issues with the product Review Source JS Justin S. Utility Protection Manager Utilities Used the software for: 2+ years ### "BOSS 811, it works great for my team " December 8, 2023 5.0 Great experience, easy to work with the team at BOSS811 Pros Easy to use, reliable, and has mad out VA811 ticket management seamless Cons No real cons, we have requested features that we had a desire and need for. BOSS always listened and delivered what they were able to. Reason for choosing BOSS811 At the time it seemed to be a good solution and offered many options that we liked over the others. Switched from [WebTMS](https://www.capterra.com/p/163286/WebTMS/) Not supported by VA811 system, we did not know it at the time but we did need this upgrade in a ticket management solution. Review Source TB Tony B. Pipeline Specialist Oil & Energy Used the software for: 6-12 months ### "Boss811 is definitely the best "Bang for the Buck"! " November 15, 2022 5.0 With BOSS811, management can keep an eye on everything, without being at the desktop. Pros If I had to choose one item, it would have to be the BOSS811 app. It makes the job so must easier for the locator. As far as the software goes, I would have to say that the "Reports" part of the software is what I like most. Cons I don't know that I have any cons about BOSS811. It does everything we need, plus options for a lot of other things that we do not use. Alternatives considered [UtiliSphere](https://www.capterra.com/p/133307/UtiliSphere/) Reason for choosing BOSS811 BOSS811 price is very competitive and the software and app is superior. Review Source JI Jason I. Administrative Analyst Utilities Used the software for: Less than 6 months ### "Just got started and like it so far" November 16, 2022 4.0 New product rolled our for our locators in the last couple of months. We compared three services and chose Boss811. So far we are happy with the ease of use. Pros It was missing color coding for our different lines (water, sewer, recycled water). The engineers were able to work with our GIS team to get the color coding working. Cons Weighting (increasing the size/width) of the lines to show mains, laterals, service lines is not available. Reason for choosing BOSS811 Overall it seemed to fit our needs/processes better Review Source MC Mark C. Chief Construction Inspector Government Administration Used the software for: 2+ years ### "Great Product" December 20, 2023 4.0 overall BOSS811 has been great and allowed me to administer the Town's utilities and protect them from over 600 permitted activities per year Pros ease of use, set up was easy, customer service is great and timely Cons more flexibility in search functions Review Source MW Matt W. Locator Computer & Network Security Used the software for: 2+ years ### "Best ticket management " December 7, 2023 5.0 Pros Very simple to use, excellent customer support. Cons No complaints at all, BOSS811 handles all of our ticket needs. Review Source DF Dana F. Manager Utilities Used the software for: 1-2 years ### "Positive review" December 7, 2023 5.0 Very easy software to use very user friendly very nice people to deal with Pros The quick response in helping when I'm out in the field Cons Some things are not addressed in a timely manner Switched from [Gymtiva](https://www.capterra.com/p/128174/Membership-Integrity-System/) It is more cost effective to go with boss 81 1 Review Source RY Randall Y. Infrastruction Manager Utilities Used the software for: 2+ years ### "Review by Randy Yokum" November 17, 2021 5.0 Extremely positive Pros Ease of implementation at start up and integration with ESRI maps Cons Reporting can be a little confusing but nothing BOSS811 support can't help with Review Source KL Ken L. Water Production & Distribution Supervisor Government Administration Used the software for: 2+ years ### "Easy to Use" March 4, 2023 5.0 Extremely satisfied Pros Ease of use. Access including mobile app Cons Would like to integrate a response acknowledgement feature that will escalate notifications until an acknowledgement is entered Review Source MH Matt H. Manager of Damage Prevention Utilities Used the software for: 2+ years ### "Ticket Management Software" April 1, 2021 5.0 The entire team at Boss811 is great to work with. Day or night, they are supportive and listen to ideas and suggestions to make the product better. If they continue to keep the same level of customer service, they sky is the limit. Pros The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch. Cons Integrating with numerous vendors was challenging. This is not a fault with Boss811, but just not knowing about what a full integration takes was a bit of a challenge. The team and I learned so much during this and will make any future changes much easier. Review Source SR Sarah R. Project Controller Construction Used the software for: 1-2 years ### "BOSS811 Locaters" March 6, 2023 5.0 We've used this software for a couple years not and are about to setup this year as well. We struggled with locate tickets before but now things run pretty smoothly in the field. Pros Our locator finds it very easy to use even though he is not very tech savy. Cons Our locator hasn't had anything negative to say about the software. Review Source JD Jason D. Director Public Works Government Administration Used the software for: 1-2 years ### "Very good software for managing tickets" August 13, 2020 5.0 I couldnt be more impressed with this software. Its simple in design, and easy to use. The field employees like it and management appreciates all the reporting and alert functions. Pros We have several utilities that marked in our organization and never had one place to organize and review the ticket management process. This has allowed us to manage our tickets with ease. Cons I am very pleased with everything about this product. We will be purchasing a new asset management and work order system soon that I will be interested to see how this integrates with it. For now, it works great as a stand alone tool for us. Reason for choosing BOSS811 Boss seemed to have a stronger platform and more functionality than any others we saw on the market. Review Source BS Brandon S. Damage Prevention Manager Utilities Used the software for: 1-2 years ### "Switching to BOSS811 was the best decision we could've made!" November 15, 2021 5.0 From the development to deployment and daily use, BOSS811 has continued to provide us with latest and greatest ticket management solution on the market. Pros We love that the BOSS811 team is constantly improving their system and always provide great feedback anytime I have a question. Cons We haven't had any cons yet. From the previous ticket management software we had to BOSS811, there is no contest. Review Source TH Tim H. GIS Manager Utilities Used the software for: 2+ years ### "BOSS 811 Review from one utility manager" August 13, 2020 5.0 Simply being able to see where my Locators are in real time and what tickets they are currently working. This alone makes the job of the manager a whole lot easier. Pros The feature we have found to be most useful is the BOSS811 integration with our ESRI ArcGIS Geographic Information System (GIS). The process is seamless. The real time tracking and integration with map services (layers) in the map window was a game changer for us. We have several layers we use that include water, sanitary, recycled water. Updates to the layers are done in ArcGIS and seamlessly, effortlessly appear on the BOSS811 interactive map. This ensures our Locators always have the most current information when in the field. Cons To be honest, I cannot think of any Cons. I hope BOSS811 keeps their focus on continuing innovation. Well done! Review Source DB Daniel B. President Information Technology and Services Used the software for: 1-2 years ### "ccts" November 17, 2021 5.0 easy to implement and use- required minimal training by staff Pros displays maps and ability for locators to access via smart phone Cons did not find any features that we did not like Switched from [WebTMS](https://www.capterra.com/p/163286/WebTMS/) Product was being discontinued by provider ( VUPS) Review Source JW Josh W. Applications Engineer Information Technology and Services Used the software for: 1-2 years ### "Excellent software and support" April 12, 2022 5.0 We've had a great experience with BOSS811 and their team. The software is easy to use and has made our jobs easier. Pros The support team behind this software is efficient, and always willing to help. Support requests are completed in timely manner. Cons Personally, being able to integrate emails as tickets could be useful, but I think it's not the point of this software. Review Source DS Denise S. Coordinator Utilities Used the software for: 1-2 years ### "My Experience" November 24, 2021 5.0 My experience was a good one, nothing to say negative about it - Pros I like the easiness to maneuver thru the program - very self explanatory. Suggestions are listened to and system updates/upgrades all the time Cons There wasn't very much that I didn't like about the program Review Source LA Lorenzo A. SUPERVISOR Utilities Used the software for: Less than 6 months ### "Simple and powerful tool" March 3, 2023 5.0 Pros Seemingly infinite number of features, easy to use Cons No issues so far, however we are only using what seems to be a fraction of its capabilities. Review Source JD Jeff D. Sr. Distribution Supervisor Oil & Energy Used the software for: Less than 6 months ### "New customer to Boss811" January 14, 2022 5.0 We had a business need to replace a legacy ticket management program with an extremely aggressive schedule. The Boss team worked with our line of business tirelessly to implement and customize the Boss811 application. We are a high ticket volume customer with relatively complex business rules , and the Boss team has been excellent to work with. Pros Web-Based, easily integrated with existing programs, applications. Intuitive user interface. Cons damage prevention focused features, nothing else comes to mind Review Source EA Elise A. Manager Government Administration Used the software for: Less than 6 months ### "Great TMS" March 3, 2022 5.0 Pros The support team is fantastic. They have been good communicators and fix our problems right away. Cons We have had no complaints so far. We're working with support to tailor the software for our specific needs. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.