--- title: "Freshreview Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Freshreview the right Reputation Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/206238/Freshreview/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Freshreview 5 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Freshreview Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LR Lakshman R. Co Founder Used the software for: Less than 1 year ### "Great tool for small businesses. " September 13, 2024 5.0 We had a great experience with the tool so far. Remember tools are there to help you and if you don't ensure happy customers, tools can't help you there. I loved the support from the freshreview team. They were patient and responsive throughout the period. Pros It was easy to set up and get started. We went from signing up to managing reviews in a few minutes. Cons I wish there were more insights or analytics built in. Review Source Sales Consultant Used the software for: Less than 1 year ### "Highly Recommend Freshreview " August 21, 2024 5.0 Freahreview team is exceptional, providing outstanding support and expertise. \[sensitive content hidden\] dedication to ensuring a smooth user experience is evident in her prompt assistance and thoughtful guidance. The application is user friendly and makes managing reviews effortless. Pros Application is simple to use. Updates introduced to better the program. Team is always responsive and helpful. Cons No, negative feedback as of current. N/A Review Source Pre-purchase Inspections Pre-purchase Inspections Used the software for: 1-3 years ### "Game changer" July 8, 2021 5.0 They have been fantastic to work with and has massively changed the number and quality of leads coming through because of the online reviews it’s helped to generate. Pros The capacity to get clients to leave Google reviews for my business was very simple and resulted in a massive change to my online marketing and efficiency. Cons That my opposition might find it and use it as well. Review Source Response from Freshreview July 9, 2021 Hi Richard, We understand your concern about your competition also working on their reviews. But considering that you have a year's head start on the reviews; you should not be too worried. But we will definitely take this feedback and see what we can build from this. Best Regards, Director Used the software for: 1-3 years ### "Our experience " July 8, 2021 5.0 Excellent service very helpful Pros Easy to use and set up. I would recommend Freshreview for any business. It helps get reviews on Google and gets your business rating higher than expected. Great product give it a try. Cons Maybe a bit more of a library on some other options on sending reviews requests to clients. Review Source Response from Freshreview July 9, 2021 Hi Paul, Thank you so much for your excellent recommendation. We are working on a couple of features which you will find exciting. We will keep you posted. Director Used the software for: Less than 1 year ### "A must have app" July 5, 2021 5.0 Response to our queries was prompt and issues were handled professionally and to our satisfaction. Pros We wanted to reach out to our customer for an online review but we could not get the software until we came across Trustpilot. The software sends emails and SMS to customers, we are happy with the results so far. Cons Initially, the app was not working. Customer support did superb work. Bhavya went the extra mile to ensure the app is functioning properly while updating me all along. Switched from The app was not performing to our satisfaction Review Source Response from Freshreview July 5, 2021 Hey Jesse, We appreciate your business and are happy to have you on board with us. SEO Used the software for: Less than 1 year ### "Best Review Automation Software" March 1, 2022 5.0 Easy to use and cheap software tool to generate customer reviews on autopilot Pros Automated reviews that help businesses grow their following Cons Nothing. It is a very user friendly and great solution for businesses Review Source Response from Freshreview March 2, 2022 Thanks Dean for a great review. We hope you could recommend other business owners or users to use Freshreview. Sole Proprietor Used the software for: Less than 1 year ### "Amazing review solution service" April 12, 2021 5.0 Customer service was the best I've seen so far Pros Customer service was exceptional. \[SENSITIVE CONTENT HIDDEN\] was very helpful and kind. She very patiently answered any queries I had to improve experience for my customers. Cons Haven't seen anything I didn't like. Good service Review Source Response from Freshreview April 12, 2021 Thank you very much for your kind review. Owner Used the software for: Less than 1 year ### "Crystalwhite Cleaning Supplies " July 21, 2021 5.0 Hard work pays off when you get a good review and definateley Freshreview is the one who helped me. Pros SMS marketing is working for me to get a good reviews, highly recomeded Cons Nothing so far so good cant find any cons Review Source Response from Freshreview July 22, 2021 Hi Imran, Thank you so much for a great review. We are happy to work with you. Personal Trainer Used the software for: Less than 1 year ### "Phenomenal Tool " July 9, 2021 5.0 Its a great tool that is fairly priced, It solve the complicated problem of getting google reviews from clients. Pros Ease of use as well as customizing drip messages. Cons Zapier or any kind of automation software that can work with fresh view. I we could run automation so I can have a review request sent out each time I sign up a client that would make this product perfect. Review Source Response from Freshreview July 9, 2021 Hey Sam, Thanks a ton for this review. We will definitely take up this request and work on the integration. Best Regards, Brent B. Certified Professional Inspector Used the software for: I used a free trial ### "App works great" October 11, 2021 5.0 I got more reviews after 5 minutes of using the app than I did the previous 6 months using other methods. Pros It's easy and quick to use. Takes less than a minute to send out a review request Cons When it tells me a review has been left but the review is nowhere to be found? Review Source Response from Freshreview October 12, 2021 Hey Brent, Thank you so much for a great review. We are working on other features for Freshreview Similar Products Featured