# Agilysys Spa Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Agilysys Spa the right Appointment Scheduling solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/206277/Agilysys-Spa/reviews

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Agilysys Spa

2.7 (7)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Agilysys Spa

Ease of use

2.7

Customer Service

3.3

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
IT Technician  
Hospitality  
Used the software for: 1-2 years

### "Agilysys Spa"

December 14, 2020

3.0

It has had growing pains, but Agilysys is very good with customer support.

Pros

It uses a web-based interface which makes administering the software users easy.

Cons

There were a lot of growing pains into getting things set up the way our users wanted the software to work.

Review Source

Response from Agilysys

December 23, 2020

Thanks for your review. We're happy that our customer support team has been responsive for you.

VR

Verified Reviewer  
IT Support specialist II  
Gambling & Casinos  
Used the software for: 1-2 years

### "Took some time to get used to but the end users are liking it."

December 18, 2020

4.0

It was interesting and seems to be working at the Front Desk well for the users.

Pros

The consolidation of the product and getting rid of the older AS400 system.

Cons

Took a while to get the kinks worked out.

Review Source

fI

fatima I.  
Spa Manager  
Hospitality  
Used the software for: 1-2 years

### "Needs work on the software"

December 8, 2020

2.0

Pros

there isn't anything I like about this software.

Cons

I feel this is a very under sophisticated software compared to others I have used in the past. Too many glitches and low functionality.

Review Source

Response from Agilysys

December 9, 2020

Hello Fatima, and thanks for taking the time to provide your review. We only provide robust, feature rich, quality solutions to our hospitality customers so your review is quite disappointing and surprising. We will be reaching out to you directly to get your feedback and ensure that you have the features that you need or any additional training that might be helpful to ensure a better experience with our software in the future.

ES

Eric S.  
Developer  
Hospitality  
Used the software for: Less than 6 months

### "Agilysys Spa Review"

December 14, 2020

4.0

Pros

The design of the interface was probably the biggest difference between this and the previous Agilysys Spa

Cons

Setting up Credit card devices is the biggest pain from the previous system

Review Source

NK

Nichole K.  
Data Analyst  
Gambling & Casinos  
Used the software for: 6-12 months

### "Struggling with this application"

December 14, 2020

1.0

The application has been a headache.

Pros

That it interfaces with our other apps in the casino.

Cons

User Management is a struggle. Users lockout unexpectedly, unlocking the user in the app doesn't always unlock them (sometimes we have to change the password to get the password to unlock). The app kicks out users without notice. Random errors. We've been working with development since install to try and resolve all these issues since install. When they do an update, then we have new issues.

Review Source

Response from Agilysys

December 16, 2020

Hi Nichole, Thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. We are sorry to read about your concerns with Agilysys Spa, and our services and product teams are reviewing your issues. We will be reaching out to get more detail and discuss how we can improve your experience.

KS

Kellie S.  
Director, Reservation Sales  
Hospitality  
Used the software for: Less than 6 months

### "Not Ready For Deployment"

December 21, 2020

2.0

Good potential for great stuff in the future, but not ready now for our property.

Pros

Booking packages - extremely simple & efficient - it's like a booking wizard.

Cons

We're having a tremendous amount of glitches, slowness, error messages, etc. The Agilysys team is very responsive and trying to figure out the issues. Personally I think it wasn't ready enough for our property.

Review Source

Response from Agilysys

December 23, 2020

Hi Kellie, thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. We are sorry to read about your concerns with Agilysys Spa, and our services and product teams are reviewing your issues.

JC

Joe C.  
Network Engineer  
Hospitality  
Used the software for: Less than 6 months

### "By Joe"

December 14, 2020

3.0

It was OK. Wish it was more seamless

Pros

Cloud based so no configuration on the end user

Cons

All of the weird issues that I get called about

Reason for choosing Agilysys Spa

We moved from V1Spa to this.

Review Source

Response from Agilysys

December 23, 2020

Hi Joe, thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. Please let our Agilysys support rep know a bout specific issue that we can address for you.

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