Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Helps businesses provide their employees with a flexible 401k solution.
Provider
Guideline
Located In
United States
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation
Support
Chat
Content Source: Guideline
Based on other buyer's searches, these are the products that could be a good fit for you.
Guideline Reviews
Pros
This 401k provider is very easy to set-up and connect to our payroll system, Gusto. Employees enjoy the plan and the investment choices and it has been easy to use.
Their system for 401Ks is perfect, and actually taught me some things I wasn't aware of. Overall amazing app and if your company offers benefits, they should definitely be using Guideline.
By far one of the highest quality software I have used. Incredibly user-friendly, easy to navigate--the engineers behind this app are excellent.
It was easy to set up and they have great customer service. It also automatically integrates with Gusto, our payroll provider and they do all of the necessary compliance reporting for us.
Cons
I did a hardship request due to medical issues and was expecting the money at the latest 7 business days after as their documentation says.
The bad standard operating procedures leading to lies on their own site.
They have been so slow to make changes that we are being charged for the earnings that our employees would have earned if Guideline had made the contributions sooner.
The service is terrible. We often don't receive responses to our email support inquiries for 7 or 8 days if there is a response.
"Stress-free retirement for my team (and me)"
Overall: Guideline has been fantastic. It's taken a huge weight off my shoulders knowing my employees have a great retirement option, and it's affordable for my business.
Pros: The ease of use was incredible. Setting up the plan and onboarding employees took no time at all. Plus, their transparent fee structure is a breath of fresh air – it saves me money and keeps things simple.
Cons: Honestly, I love guideline. There could be a wider range of reporting for 401(k) and investing nerds, but nothing major. Overall, very happy.
"401k Provide that works"
Pros: Guideline is a very easy to use tool for facilitating 401k and roth. We don't need any user support in order to utilize the tool - in essence it's a great tool if you want to provide 401k with little to no hastle!
Cons: I've experienced some issues with customer support, but for the most part I haven't seen any cons.
"Horrible Customer Support and Bad Standard Operating Procedures"
Overall: Poor experience. I would not recommend anyone using them
Pros: Good returns. I don't have much else good to say the platform has been complicated to use and the customer support has been horrible.
Cons: The bad standard operating procedures leading to lies on their own site. I did a hardship request due to medical issues and was expecting the money at the latest 7 business days after as their documentation says. After 5 business days they first wrote me for documentation with no instructions and have taken so far 10 business days.
"Guideline- Review"
Overall: Our overall experiences has been positive. In the past we have had issues with 401k providers and Guideline has totally wiped out all of those issues, for administrators and employees alike.
Pros: This 401k provider is very easy to set-up and connect to our payroll system, Gusto. Employees enjoy the plan and the investment choices and it has been easy to use.
Cons: The one con that we have is that the coding of the expenses into our internal quickbooks requires some manual entries. Otherwise, it's great.
"Best use of my time "
Overall: Wonderful experience. They have exceptional customer service
Pros: Guideline has such great integration with my payroll services that I literally do nothing except review for tasks. They fulfill all areas of administration for the retirement accounts and do it timely and accurate.
Cons: Nothing, I’m a big fan. Everything needed is on the portal
