# OneHash CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OneHash CRM the right CRM solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/206491/OneHash/reviews --- OneHash CRM 4.6 (53) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OneHash CRM Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews John S Social Media ConsultantMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “Additionally, the system can integrate with other software solutions such as email marketing platforms or payment processing services making it highly flexible for businesses.“ February 17, 2023 Osama K Customer SupportReligious Institutions, 2 - 10 employeesUsed the software for: Less than 6 months. “I could not get the self attendance option for the students to work correctly. “ October 3, 2022 CC Chris C Plant ManagerFood Production, 2 - 10 employeesUsed the software for: 1-2 years. “This is an entery level WMS, it allows access to multiple areas concern for manufacturing purposes as well as inventory management. “ September 30, 2022 CC Chris C Plant ManagerFood Production, 2 - 10 employeesUsed the software for: 1-2 years. “Making changes to any item is frustrating as the changes do not follow to the BOM's. “ September 30, 2022 AA Amy A IT Business AnalystInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “What I like the most is the fact that I can find anything that a company needs to function under one roof, accounting, CRM, HR just to name a few, it may seem intimidating at first, with so many functionalities, my advice would be to familiarise yourself with one module at a time.“ December 15, 2022 Clair K Principal ConsultantHuman Resources, 2 - 10 employeesUsed the software for: Less than 6 months. “learning curve, found it slightly clunky to learn but that's with all CRM's I guess“ October 5, 2022 John S Social Media ConsultantMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “OneHash CRM offers a wide range of features that help improve customer service, increase sales, and make information management easier.“ February 17, 2023 CC Chris C Plant ManagerFood Production, 2 - 10 employeesUsed the software for: 1-2 years. “Making any changes are difficult, even as the administrator.“ September 30, 2022 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John S. Social Media Consultant Marketing and Advertising Used the software for: I used a free trial ### "One of the most popular customer relationship management (CRM) systems available today" February 17, 2023 5.0 OneHash CRM offers a wide range of features that help improve customer service, increase sales, and make information management easier. Pros One major benefit of using OneHash is its intuitive user interface which makes it easy to learn and use. The system also provides powerful data analysis capabilities, allowing users to gain valuable insights into their customers' behaviors. Additionally, the system can integrate with other software solutions such as email marketing platforms or payment processing services making it highly flexible for businesses. The system also has a strong reporting feature that can be customized according to the preferences of each business. Cons Based on my research, I did not come across any significant concerns or issues with OneHash. It is important to note that every business has unique needs, so what works well for one may not work for another. Review Source PR Pradeep R. GM-R&D DESIGN Furniture Used the software for: 6-12 months ### ""User Friendly software - compared to other ERP application"" January 7, 2022 5.0 My overall experience was good, because I was a new user of this. Apart of that I have learned lots of new things in this software and it is very easy to learn. My best experience is with this software, that was customer support service. Pros I like in this software is overall design, working conditions & linking process is best. And one more thing, we can customized this software basis of our requirements. It is the best thing in this software. Cons In this software have one major issue is foam design. There are only 12 columns in front of page. But as per my experience Onehash team should think about on this. if I would be developer of Onehash then I will provide at least 20 columns in single form page. Because in manufacturing companies have lots of data at time of order punching. Reason for choosing OneHash CRM I have chosen Onehash because It is very economical compare to other ERP application. Review Source Response from OneHash March 15, 2022 Hi Pradeep, Thank you for opting our implementation support and being one of our valued customer. We will definitely look into the feasibility of having more columns on front page. Thank You. AJ Amit J. Senior Manager - BPR Translation and Localization Used the software for: 6-12 months ### "OneHash Review, May 2022" May 5, 2022 3.0 With OneHash, we are expecting to use it as one stop solution for everything apart from our e-commerce site operations, whether it is CRM, Production management, Quality and Feedback management, Email management, KnowledgeBase, Finance/ Accounting management, to name major few. We have been able to get some benefits from CRM, Feedback and Email, but yet to use it at optimized level. Pros 1\. Public webform facility, which post a good training a non-technical person can also use. 2. Module/ DocType based approach for each and every activity is unique, and that helps user to have a good control over customization options. 3. Sequential process driven mechanism can be used to optimize the productivity/ output, if designed strategically. 4. Almost every module has it's own custom facility like Listing, Dashboard, Reports and auto-notification facility. Being so vast on module level and built on a unique concept of DocType, it also makes it sometimes complex to work on. We have integrated it with our small e-commerce site, which took us time more than expected, to understand the system architecture and API call relation before development. Cons Facilities related to ease of customization and custom field types must be improved. The unique USP of the software "Module/ DocType based approach" is also one of the major critical aspect, which needs to be improved as it creates problem with creating bridges between external systems or few times even in internal modules. We have integrated it with our small e-commerce site, which took us time more than expected, to understand the system architecture and API call relation before development. Review Source Response from OneHash May 20, 2022 Hi Amit, Thank you for your feedback. We will definitely work on it and will try to get a 5\*. Thank You. AS Abhijeet S. Administrator Machinery Used the software for: 2+ years ### "OneHash ERP changed the way of enterprise operations by implementing the automation all pervasive!" February 7, 2023 5.0 I am really glad to get implemented such a flexible application for my organisation. It empowered me to replace many application which ultimately reduced my cost to some instant. Pros This software provides a simple flow between all operations. Everything is channelise and provide automation for each and every department. Cons Till now, I have not found any difficulty in the operations. Everything is fine and fulfilling my requirement easily. Review Source SS Sanjay S. Director Legal Services Used the software for: 6-12 months ### "Excellent Product With Fantastic Support!" January 7, 2022 5.0 Pros Flawless integration of emails, social campaign runs and Data Management! Cons If they can integrate SMS feature for lead management, that would be great! Review Source Response from OneHash January 11, 2022 Dear Sanjay, Thank you for your time. OneHash can be easily integrated with SMS Gateway, Kindly refer this doc https://help.onehash.ai/en/article/sms-settings-1n7eorj/ Feel free to buzz us on our website chat support portal if you have any queries. Thank You. VR Verified Reviewer Owner Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "High value product at good price ," January 16, 2022 5.0 People are good , trustworthy , confident about their product they are offering. But mobile application is required at the earliest , entry part and reports part should be simple , not text , icons are required , they improve the same by watching their competetors in the same segment and nearest offering Pros All in one , no need to pay separately ,for each and every software. Cons Interface of the software needs to be improved a lot , instead of text for each and every step , it will be good to use icons with name . Now it is looking like a dos interface , this part is important for people like us. Review Source Response from OneHash January 21, 2022 Hello, Thank you for honest feedback. We have taken a note of it. Our team will work on these points. Thanks, MJ Mihir J. Software developer Accounting Used the software for: 6-12 months ### "Perfect Customer Support" January 7, 2022 5.0 Honestly OneHash is such a good platform for small enterprises.Highly,Highly recommend to anyone who wants CRM software.All services by just a click with very economical rate. Pros Highly customisable CRM to manage your contacts,fundraising pipeline,gmails and which is better suited for B2B Businesses.A solution rather than a problem type approach.Amazing features , very efficient.Quick support team Cons Too much tools to use sometimes it's confusing ( but the support team helped me a lot) Review Source Response from OneHash March 15, 2022 Hi, Your reviews are important to us. Thank you for such a wonderful feedback. It is recommended to start with one module at a time. You can disable the one which you are not using. For any issues reach out to us at support@onehash.ai or ping us on our chat support portal. Thank You. NA Nathan A. Owner Marketing and Advertising Used the software for: 6-12 months ### "Robust platform for a marketing agency " September 22, 2021 5.0 Excellent tool and the team continues to develop it. Definitely recommended if an organization is looking for a tool to implement and expand into. Pros Easy to set up and integrate. Some features we are not using as of yet, but there is room to grow into the platform which is good to know. Cons Learning new systems can be a challenge sometimes, there should be more onboarding support with videos support in my opinion. Review Source Response from OneHash January 7, 2022 Thanks for writing a review. We appreciate the feedback and all the positive points. VR Verified Reviewer CTO Computer Software Used the software for: I used a free trial ### "Great product" October 18, 2022 5.0 great features, as expected works perfectly well Pros ERP and CRM are my most like products of onehash Cons None products of onehash are my least like products Reason for choosing OneHash CRM Nill Review Source GS Gary S. Manager Security and Investigations Used the software for: Less than 6 months ### "Excellent CRM" April 17, 2023 5.0 Good experience with support staff on hand quickly to help, guide and advise Pros Its an indepth management software with many modules, our interest was the CRM Cons Initially looks complicated, however this is due to extensive modules and features built in to this complete software. However the support is excellent and one can get moving quite quickly Reason for choosing OneHash CRM Offers better value, and also the extensive features and benefits, its a complete company management system with many other modules, like accounts, inventory, project management etc. Review Source Response from OneHash July 5, 2023 Dear Gary, Thank you for your fantastic feedback. Our team is working day and night to ensure none of the queries left un answered. Thanks, Team OneHash Glen G. Cyber Network Specialist Military Used the software for: Less than 6 months ### "Great all in one solution" December 15, 2021 4.0 Pros Great all in one solution for a small business or entrepreneur. Has a lot of features and can be a powerhouse for the right users. Cons Only thing I take points away for is the look and feel, but feature definitely makes up for that. Review Source Response from OneHash January 7, 2022 Thank you so much for taking the time to leave us this amazing review. JK JAPNEET K. Customer Relationship Manager Banking Used the software for: 6-12 months ### "Most affordable CRM" June 22, 2021 4.0 Very affordable, efficient and effective CRM Pros All the features of CRM we are getting at very affordable price. Support is available on a click Very smooth integration Recommended for small and medium enterprises Cons Need to improve the user experience. Feature wise everything is fine Review Source Response from OneHash July 9, 2021 We are glad to hear this. LR Luke R. Owner Design Used the software for: Less than 6 months ### "Bargain Software packed with features" October 19, 2021 4.0 Pros Clean UI, Responsive Support, The amount of features, The Price is crazy cheap for the features you get. Cons The mobile app needs some work, Some areas are a little hard to learn at first. Review Source Response from OneHash October 22, 2021 We are glad you loved it. SL Steven L. Sales Manager Machinery Used the software for: Less than 6 months ### "OneHash is the best CRM for business starup and CRM management" May 16, 2022 5.0 Good, hope more intergration with wordpress form plugins Pros Available to manage leads, contact, send Proforma Invoice to customer Cons There isn't much pritical video tutorial for step by step Reason for choosing OneHash CRM It's affordable for starup or small business owner Review Source Response from OneHash May 17, 2022 Hi Stevan, Thank you for your feedback. We will definitely work on the cons. Thank You. NB Nipun B. Director Furniture Used the software for: Less than 6 months ### "Complete solution" May 12, 2022 5.0 Pros Best software in its category, cost effective, customizable Cons They can add any customer care number so as to give on-call support Review Source Response from OneHash June 27, 2022 Hi Nipun, Thank you for this wonderful review. Team OneHash VP Vikas P. Digital Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Easy on Pocket CRM" June 16, 2021 4.0 It was an average experience. But $49 lifetimes is worth going for this tool Pros The team is responsive clean UI boards and list view easy customer info additions Webhooks and other integrations Cons Sales team does not completely know the product team unable to explain the features no easy tutorials or documentation for beginners. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Great Deal. Review Source Response from OneHash July 9, 2021 Thank you for your honest review. SA Sandra A. maestra Primary/Secondary Education Used the software for: I used a free trial ### "Herramienta de reciente uso, pero tiene buena pinta" October 4, 2022 4.0 Pros Aunque llevo muy poco tiempo usándolo, parece un software bastante completo y útil. Es intuitivo y parece funcional. Cons De momento, no he tenido problemas. Llevo poco tiempo usándolo. Review Source VB Víctor B. CEO Marketing and Advertising Used the software for: I used a free trial ### "Good CRM but not for small startups" September 29, 2022 4.0 Pros It's very easy and friendly to implement. Cons We think it's expensive for small startups. Review Source Response from OneHash October 3, 2022 Thank you for your review,, We do have start up plan kindly reach us at sales@onehash.ai CC Chris C. Plant Manager Food Production Used the software for: 1-2 years ### "Good for the Money" September 30, 2022 3.0 Overall, I can manage to write up some nice Delivery notes, although I cannot easily make changes to any of the forms. Making changes to any item is frustrating as the changes do not follow to the BOM's. Which means more work. Making any changes are difficult, even as the administrator. Pros This is an entery level WMS, it allows access to multiple areas concern for manufacturing purposes as well as inventory management. The training modules are nice to help out with learning the software. Cons It is not as easy as some programs for making changes to reports. There are reports that I would like to have such as the ability to review cost of ingredients over time. Second, I would like to have customer profiles for that could have individualized product costs. This would also include time limits for the costs. As of right now that is not something that can be done. Changing an item is difficult, you have to not make the product not default, you are unable to inactivate the product if it is used in another product. Duplicate, make the changes and then it changes the label. Afterwards you need to change all of your product BOM's with the same process. It would be nice to print out the BOM's for each product to give to the employee to write on batch number so that they can be processed accordingly. Why is there a point system? It seems illogical to even have one, as there is no prize to being the one with the most points. Lastly, it seems to have multiple layers of save and submit. Can there be both buttons in which you could save or if everything is done a submit button is there to save and submit? Reason for choosing OneHash CRM Onehash had the capability to be more of a manufacturing operational management system. Review Source VH Vinayak H. Director Construction Used the software for: I used a free trial ### "Time to change to OneHash" November 13, 2021 5.0 Exceptionally well, no complaints so far. We get help / support on holidays too. Pros Very good, fast and easy to use. Having lots of features which we cannot list here (everything). Best for a startup. For the given price AWESOME deal. Pro Full package, no restrictions Highly customizable & scalable Quick, accurate & kind and accurate support team Fast response host server, no lag at all Cons Self-implemented but easy to do so Only Chat and Email support (But very quick support) Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dolibarr with Open-DSI](https://www.capterra.com/p/186289/Dolibarr-with-Open-DSI/) Reason for choosing OneHash CRM We wanted to scale to a higher level with more team members, we were looking for a change from Dolibarr to other. We tried OneHash, working very well to our requirements (i.e. Trading, Manufacturing and Service as well) without any restrictions Review Source Response from OneHash January 7, 2022 Dear Vinayak, thanks for sharing your experience and for leaving such a wonderful review. We are thrilled that you loved our product.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in everyday. So thanks for your kind words and we look forward to seeing you again. VR Verified Reviewer Production Manger Food & Beverages Used the software for: 1-2 years ### "Good sofware for CRM" May 4, 2023 5.0 A good tool in managing CRM, technical support is constantly available, we recommend it for companies of different activities and sizes. Pros A good program for managing CRM operations. Using this program, sales operations can be managed and deals tracked. It is useful in monitoring invoices and in issuing and tracking reports. It also helps in managing e-mail campaigns. Cons The price of the program is a little high, it needs training at the beginning of use, it is difficult to make changes to its elements. Switched from [Nutshell](https://www.capterra.com/p/144340/Nutshell/) To provide better features. Review Source TC Thomas C. Marketing Lead Marketing and Advertising Used the software for: I used a free trial ### "A Solid CRM Option" September 29, 2022 4.0 Overall my experience was positive. The platform is fairly easy to use and it looks like it would have been ably to accomplish everything I wanted. Unfortunately, a last-minute decision was made to go with another platform that the rest of the team was familiar with that was slightly cheaper. Don't overlook OneHash, I think you'll be happy with it. Pros I really like OneHash's feature stack - I was looking for a replacement for a much more expensive CRM platform (you can probably guess the one) and this one was a very high contender. It's sleek and fairly easy to use. Don't overlook this one. Cons There's really not much I can say in the way of negatives. You'll likely get what you're looking for out of a CRM with OneHash. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing OneHash CRM I ended up doing free trials with all of these products. OneHash was a good competitor. Review Source Response from OneHash October 3, 2022 Dear Thomas, Thank you for your fantastic review. Feel free to reach us on our chat/support portal if you any queries or concerns. VR Verified Reviewer Compliance Manager Financial Services Used the software for: 2+ years ### "Affordable and Compatible CRM" March 7, 2023 5.0 Best CRM for financial services Pros Price, data management, compliances, customer onboarding and support. Cons Interface could be better. Rest is fine. Review Source Manmeet Singh B. Director Industrial Automation Used the software for: Less than 6 months ### "OneHash connects all departments of my business" May 21, 2022 5.0 CRM , Accounts and Dispatch Documentation Pros OneHash is a unique platform which provides connectivity to all departments of my business . It has helped everyone to stay connected , the workflows are now very smooth and everyone is loving it . Cons The implementation takes time , as there are few videos , however there are lot of help files available to do the setup . The customer support team is very interactive and helps you in real time to setup everything Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) To costly for a small business , free version is just basic , they charge you separately for CRM , Sales , Service , Marketing modules . Overall very expensive package . OneHash is a one stop software to do all together at one place. Review Source Response from OneHash June 27, 2022 Hi Manmeet, Thank you for such a wonderful review. Bi Bi M. Consultant Information Technology and Services Used the software for: 6-12 months ### "Onehash all in one CRM made easy." September 9, 2022 4.0 Pros Onehash a 100% smart SaaS, CRM, HR solution for business. Technology amalgameted with visually appealing interface. Onehash has everything built into platform from the accounting essentials. Cons Self-implemented. It takes a bit of learning curve to comfigure everything inside the platform yourself. 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