# Page 2 | Projectworks Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Projectworks the right Professional Services Automation solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/206536/Projectworks/reviews

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Projectworks

4.7 (147)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Projectworks

## Showing most helpful reviews

Showing 26-50 of 147 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AY

Arun Y.  
System Engineer  
Education Management  
Used the software for: 2+ years

### "Reliable project management with Projectworks"

March 13, 2026

5.0

Projectworks really helped me stay on top of my projects and made teamwork a lot smoother. It was easy to track the progress of tasks, so I always knew what was done and what still needed attention. The communication features were great too, allowing my team to stay updated and share information quickly, which helped prevent misunderstandings. However, there were a couple of things I did not love some of the features were a bit complicated, and I found myself getting confused at first. The design wasn’t as simple or clean as I would’ve liked, so navigating the platform sometimes felt a little tricky. Despite these issues, the overall experience was great. It made managing projects and keeping everything organized much easier, and the positives definitely outweighed the few drawbacks.

Pros

I liked how easy it was to get started. The learning curve was smooth, so I did not have to spend a lot of time figuring things out. It also felt secure, with strong protection for my data and clear access controls, so I knew my information was safe. The platform is definitely worth the money, as it offers a lot of features that help keep projects organized and save time. Collaboration with my team was seamless, with real-time updates, shared tasks, and easy document sharing. While there were a few minor bugs here and there, they were quickly addressed by the support team. Managing user access was also simple, allowing me to control who sees and edits what. Lastly, the billing was clear and straightforward, with flexible payment plans that fit my team’s budget.

Cons

The design of the platform works, but it is not always easy to use. Some parts felt a bit messy, and it took me some time to figure out how things worked. A simpler and cleaner design would make it much easier for new users to find their way around without getting confused.

Review Source

NK

Nandani K.  
SRE  
Education Management  
Used the software for: 1-2 years

### "Great for team collaboration with room for improvement"

March 22, 2026

5.0

Overall, my experience with Projectworks has been quite good, especially after getting familiar with how it works. It offers good value since it combines project tracking, collaboration, and other features in one place, which makes daily work easier. The team can stay connected and updated, so managing projects feels more organized. However, there are times when small glitches or slow loading can interrupt the flow a bit. Even with that, it still feels like a useful and reliable tool for handling projects efficiently.

Pros

I liked that once I got used to it, everything started feeling very smooth and easy to manage. In the beginning, there is a bit of a learning curve, but after that it becomes quite simple to handle daily work. It also feels secure, especially when managing project data and team access, which is important for us. From a cost point of view, it gives good value because it covers multiple needs like project tracking, collaboration, and billing in one place. The collaboration part is really helpful since the whole team can stay updated, share progress, and work together without confusion, which makes overall project management much easier.

Cons

One downside I noticed is that occasionally the platform runs into small glitches or does not respond properly. Sometimes a page takes time to load or a feature does not behave the way I expect, which can interrupt the workflow a bit. It is not a major issue, but it does affect the experience when it happens. Fixing these minor problems would definitely make it more reliable to use.

Review Source

VS

Vaibhavi S.  
Site Reliability Engineer  
Education Management  
Used the software for: 2+ years

### "Solid platform for tracking projects and expenses"

January 2, 2026

5.0

My overall experience with Projectworks has been positive because it keeps project work, time tracking, and costs all in one place. It helps me stay clear on what I am working on and how the project is progressing. Day to day project handling feels more organized since I can track tasks, time, and expenses without switching between multiple tools. Once I got use to it, it saves time and reduces confusion. It is generally reliable and gives a clear view of progress and budgets, which makes planning and decisions easier.

Pros

Projectworks was easy to get used to, and I did not feel like I needed a lot of training to start working on it. I also liked that it feels secure since I can control who can access important project and employee details. It is good value for money because it covers most day to day project needs in one place. Collaboration is smoother since everyone can see what is going on and who is responsible for what. Tracking expenses is also straightforward, so budgets do not get messy.

Cons

Sometimes it has small bugs that slow me down, like pages not loading properly or needing a refresh to see updates. These issues are not huge, but they are annoying when I am trying to finish work quickly.

Switched from

[Wrike](https://www.capterra.com/p/76113/Wrike/)

The Basic decision was made by higher management but we switched from Wrike because it started feeling a bit heavy and more complicated than what we needed day to day. Projectworks felt simpler and gave us project tracking, time, and cost management in one place, which made work easier to manage.

Review Source

Response from Spiderworks

January 5, 2026

Hi Vaibhavi, thank you for your positive review of Projectworks! It's great to hear that it was easy to get started and that you're finding our granular access permissions useful. We're glad to be saving you time and money by consolidating multiple project management tools in one place. Thank you also for sharing your thought process behind switching from Wrike to Projectworks - we aim to make projects work through simple and effective management, so you can spend more time on the work that matters. Feel free to contact our friendly Customer Success team at any time in the future at support@projectworks.com!

KL

Kane L.  
Head of People and Operations  
Information Technology and Services  
Used the software for: 2+ years

### "Centralized Solution for Global Operations"

November 20, 2025

5.0

1) The ProjectWorks team is always looking at ways to improve the product, which is already a beast, by either making it more powerful, faster or easier to use. 2) The support team is always only an email away. I have always found the team to be extremely knowledgeable and willing to help. I used to just reach out directly to \[sensitive content hidden\] (who is a PW Genius btw) but more recently everyone in that team shows great knowledge and speed to get issues solved, and questions answered.

Pros

What I value most about Projectworks is how effectively it centralizes and streamlines the management of our consulting business across the US, New Zealand, and Australia. It brings resourcing, time and project management, invoicing, financials, and organizational reporting into one cohesive platform, making it a true single source of truth for our teams. It’s simple and intuitive for day-to-day users, while also powerful enough to support complex, multi-geography operations. The level of customization available means we can shape the platform to capture the data that matters to us and adapt it as our business evolves. I also like how well Projectworks integrates with the rest of our ecosystem, particularly Power BI for deeper reporting and Xero for invoicing. Bringing these systems together gives us clear visibility and enables more informed decision-making for stakeholders at every level. Above all, the continued enhancement and evolution of Projectworks over the years has kept it aligned with our changing needs, and that ongoing development is something I really value.

Cons

I find the reporting functionality in Projectworks could be improved since, in certain cases, it is easier for me to export the data and create custom reports externally. Another issue is that the platform occasionally experiences slowness, though it usually doesn't last for extended periods.

Review Source

Response from Spiderworks

December 3, 2025

Kane, thanks so much for taking the time to share your experience! We’re thrilled to hear that Projectworks has become a true single source of truth for your global operations and that the platform’s customized nature, integrations, and ongoing enhancements continue to support your team across multiple regions. We appreciate your feedback on reporting and performance. While we’re glad the export options give you flexibility, we understand the importance of improving in-platform reporting and ensuring consistent speed. Have you been able to try the new custom reporting feature? We built this to bring complex reporting in-app and eliminate the need to export to Power BI. If you need help, support@projectworks.com is happy to chat. We’re grateful to have you on the journey with us and look forward to continuing to evolve Projectworks to meet your needs.

GY

Ghiwa Y.  
IT manager  
Airlines/Aviation  
Used the software for: 1-2 years

### "A Clear and Connected Approach to Project Management"

November 29, 2025

5.0

my experience with Projectworks has been positive. It brings clarity to project management by combining scheduling, time tracking, and financial insights in a single system. Once you get comfortable with the more complex features, it becomes a reliable tool that improves planning, accountability, and profitability.

Pros

what I liked most about Projectworks is how seamlessly it connects project planning, time tracking, and financial reporting in one place. The interface feels clean and intuitive, so managing tasks and monitoring progress never felt overwhelming.

Cons

the main downside of Projectworks is that some of the more advanced features take a bit of time to fully understand. There’s a learning curve when exploring deeper financial or reporting tools. I also found that customization options could feel somewhat limited depending on what you want to tailor.

Review Source

Response from Spiderworks

December 2, 2025

Hi Ghiwa, this is awesome to hear! Thanks so much for our 10/10 rating. Really glad to hear how much you are enjoying our fresh new interface, and that Projectworks has consolidated your project tasks so that you are more efficient. Our advanced features can require more technical knowledge, but we are dedicated to customer education and continue to roll out suppport material, as well as refining our product design to make adoption even easier. If you have any questions about customization or reporting, feel free to contact support@projectworks.com. Thanks for being part of our world!

Rohan S.  
Data engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good tool for project and resource planning"

August 19, 2025

5.0

Overall my experience is good. Before we were using Excel and manual tracking , which was confusing. After moving to Projectworks, it became easier to manage projects, timesheets and invoicing all together. Team collaboration improved and we saved lot of time. Some small bugs and slow landing happens sometimes but not a big issue.

Pros

I liked the way it gives clear view of projects , budgets and resources in one place. timesheet is very simple to use and helps in tracking hours easily. Also good for planning future work and avoiding over booking of people.

Cons

Sometimes reports and dashboards load bit slow when there is too much data. The design also can be more modern , but still manageable. In the start also there was small learning curve.

Review Source

Response from Spiderworks

December 4, 2025

Hi Rohan, thank you so much for sharing your experience with us! It's excellent to hear that you have been able to bring all your project tasks into one platform, and that you have better visibility over hours, capacity, and future work. Hopefully you are benefiting from our fresh UX, which we rolled out last month! Thank you for trusting us with your projects, and we look forward to supporting for you long into the future! Please reach out to support@projectworks.com if you need any help from our friendly team.

RN

Rahul N.  
DevOps Engineer  
Education Management  
Used the software for: 2+ years

### "Efficient and easy project management with Projectworks"

March 20, 2026

5.0

My experience with Projectworks has been positive. The platform is user-friendly and makes managing projects a lot easier. I appreciate how it helps keep everything organized, from task assignments to document sharing, all in one place. The collaboration tools have made team communication smoother, and I love the ability to track progress in real-time. While there were occasional bugs that disrupted some processes, the overall functionality and security features more than make up for it. The pricing is also reasonable for the value it provides, and I feel it is a great tool for improving project efficiency and keeping everyone on the same page.

Pros

I like how simple it is to use. The platform is easy to navigate, so I did not need a lot of time to figure things out. It gives us a lot of useful features without costing too much. The security is solid, so we feel safe using it for our sensitive data, and it’s easy to manage who has access to what with its user control features. Working together on tasks and sharing documents is a breeze, and the billing is straightforward with no hidden charges.

Cons

I liked least about Projectworks were the occasional bugs and glitches. While it usually works well, sometimes certain features don’t function as expected, which can cause delays in our work. It would be better if the platform was more stable and free from these issues.

Review Source

AE

Abraham E.  
Software Engineer,Full stack  
Information Technology and Services  
Used the software for: 6-12 months

### "Efficient Project Management with Strong Tracking Features"

October 3, 2025

4.0

Overall, Projectworks has been a solid tool for managing projects, resources, and time. It improves visibility across teams and makes it easier to stay on top of tasks and budgets

Pros

I like how Projectworks makes project tracking and collaboration straightforward. The time-tracking and resource allocation tools are especially useful for managing multiple projects.

Cons

The learning curve is a bit steep for first-time users. It takes some time to get comfortable with all the features. Also, the mobile version could be improved to match the full functionality of the desktop app.

Review Source

Response from Spiderworks

November 30, 2025

Hi Abraham, thanks so much for taking the time to share your thoughts on Projectworks! We're really happy to hear that we've improved visibility at your firm and made it easier to manage a complex project portfolio. Projectworks is a deep platform, and we acknowledge that there is a lot to learn for new users. We are continually investing in our education program to make it easier to get the most value out of our tools. We don't have a dedicated mobile app, and instead users can access our desktop site on mobile, which means they have full access to our functionality. Please feel free to contact us in future for any help at support@projectworks.com! Thank you for being part of our community.

AZ

Aizhan Z.  
Operations Lead  
Public Relations and Communications  
Used the software for: 1-2 years

### "Excellent Platform"

July 1, 2025

5.0

Overall, Projectworks is a great platform that delivers real value, especially for professional services businesses.

Pros

Projectworks is a powerful project and resource management tool that has significantly improved our ability to manage projects, budgets, and teams in one integrated platform. Its intuitive interface and strong reporting functions have been instrumental in streamlining our operations and improving visibility across projects. One standout feature is the ability to track time, expenses, and profitability across clients and projects with ease. The integration with Xero also makes financial reconciliation much smoother.

Cons

However, there is room for improvement—particularly in the expense reconciliation features, which could be better optimised for Xero integration.

Switched from

[Deltek WorkBook](https://www.capterra.com/p/237145/Deltek-WorkBook/)

Deltek was not user-friendly, and our team found it difficult to navigate and use effectively.

Review Source

Response from Spiderworks

November 24, 2025

Hi Aizhan, thanks so much for sharing your experience with Projectworks! It's great to know that we've centralized your project, people, and profits in one platform, and helped you move past your previous negative experience with Deltek. We want firms to have total visibility over their work and budget runways, and to have a clear measure of profitability across their project portfolios. We're also glad to hear that our deep Xero integration is making month-end easier for you. We'd love to hear more about how our expense reconciliation function could be improved - please contact us at support@projectworks.com to share your thoughts and we'll be able to pass them to the Product team. Thanks once again for being part of our community!

VR

Verified Reviewer  
Administrator  
Civil Engineering  
Used the software for: 6-12 months

### "Made Our Project Management So Much Easier"

November 10, 2025

5.0

Project works has made managing our projects, budgets, and resourcing far simpler. The visibility and reporting are excellent, and the Xero integration saves us a lot of admin time. Overall, it’s been a smooth and reliable system that fits how we work.

Pros

Project works provides a clear overview of projects, resourcing, and financial performance all in one place. The ability to forecast revenue and staff utilisation makes it much easier to plan workloads and manage budgets. The interface is intuitive once set up, and the reporting tools are powerful for monitoring performance at both project and company level. Their support team is also responsive and genuinely helpful.

Cons

Some areas can feel like a slow process, for example, editing timesheets or retroactively updating project budgets requires extra steps. The integration options could be broader, and the initial setup and permissions configuration can take time to get right. However, once implemented, the system runs smoothly.

Alternatives considered

[Total Synergy](https://www.capterra.com/p/23086/Synergy-AEC/)

Reason for choosing Projectworks

We picked Projectworks because it handles time tracking, budgeting, and resourcing in one place. It was easier to align with how we manage engineering projects and gave us better forecasting tools than the others.

Switched from

[Harvest](https://www.capterra.com/p/75598/Harvest/)

We moved from Harvest because we needed more than just time tracking. Projectworks offered better tools for project financials, forecasting, and resource planning.

Review Source

Response from Spiderworks

November 19, 2025

Thank you so much for sharing your experience! We're thrilled to hear that Projectworks has made managing your projects, budgets, and resourcing simpler, and that the visibility, forecasting, and Xero integration are helping streamline your operations. It’s great to know the reporting tools are delivering value at both the project and company level. We appreciate your feedback on setup and workflow improvements. While configuring permissions and updating data can take a few extra steps, we’re continuously looking for ways to make those processes faster and more intuitive. Your insights help us focus on what matters most to our users. We’re so glad Projectworks is making a difference for your team - thanks again for your thoughtful review and for choosing us to support your work!

DP

Dijana P.  
CTO  
Information Technology and Services  
Used the software for: 2+ years

### ""Big help for any service business""

November 4, 2025

5.0

With projectworks we can keep an eye on time entries and work done by our team memebers. We have instant information about project budget and we can issues invoice for our customers with hours and information booked by team members.

Pros

Everything is instant, works very smooth, it has implemented all features that our business needs. Regular updates keep the app better every time

Cons

Till now we like everything about Projectworks. It is supporting our business needs fully. We are using it from day1 of our company and it was great to grow together.

Alternatives considered

[Productive](https://www.capterra.com/p/169710/Productive/)

Reason for choosing Projectworks

seemed more simple compared to productive

Review Source

Response from Spiderworks

November 6, 2025

Thanks so much for the fantastic review, Dijana - we’re thrilled that Projectworks has supported your team from day one and continues to meet your needs as you grow! It’s great to hear that the smooth performance, time tracking, budget visibility, and invoicing tools are delivering value every day. We’re especially glad our regular updates are making a difference - evolving alongside our customers is a key priority for us. Thanks again for your ongoing support and trust in Projectworks!

Ishant S.  
Chief Marketing Officer  
Computer Software  
Used the software for: 1-2 years

### "Excellent Tool for Streamlined Project Tracking with Great Visibility."

September 7, 2025

5.0

Generally, our experience with Projectworks has been very good. It has simplified the process of undertaking projects, resource allocation and budget tracking in our team at DishIs Technologies. The reporting features provide complete visibility of the project performance and aids in making more data-driven and quick decisions. There has been increased cooperation since we adopted Projectworks, there are less scheduling issues and we have had more accurate invoicing. It is a stable site that has rendered project management much more effective to us.

Pros

I prefer that Projectworks has provided our team at DishIs Technologies with the opportunity to see all project timelines, resources allocated and budgets in a single location. Reporting dashboards are very flexible and project health can easily be tracked. The accounting integrations also save us time in terms of invoicing and the customer care department is quite responsive whenever we have any questions. It gives great value to money to a developing business.

Cons

The interface is clean and it can be time-consuming when initiating new users. I would like to have a little quicker mobile experience to get updates on the projects on-the-go.

Switched from

[Spreadsheet Server](https://www.capterra.com/p/39269/Spreadsheet-Server/)

We also changed our Spreadsheet Server owing to the fact that the process of managing projects, time tracking and invoicing using the spreadsheets was proving to be cumbersome and prone to errors. Projectworks have saved us time by offering a centralized and real time visibility solution that has automated reporting and enhanced better resource planning, which has helped us to be better in terms of project profitability.

Review Source

Response from Spiderworks

October 9, 2025

Hi Ishant - thanks so much for sharing this thoughtful review, and for highlighting the positive impact Projectworks has had for your team! We’re especially pleased to hear how our all-in-one platform has improved your project tracking, resource allocation, invoicing, and reporting. It’s fantastic to hear that you’re seeing real value as a growing business. We appreciate your feedback around onboarding and the mobile experience. Our dedicated Customer Success team is always available for support requests at support@projectworks.com. Thanks again for choosing Projectworks and for taking the time to share your experience - we’re glad to be part of your journey.

AP

Alex P.  
Founder and CEO  
Computer Software  
Used the software for: 6-12 months

### "Projectworks is acceptable and Projectworks generally works"

January 7, 2026

5.0

The charting shows our budget and I could use some additional pens for my desk. Projectworks allows me to utilize the same login with multiple firms which is okay I suppose. It provides an acceptable view of how your hours impact the firm’s bottom line for the manager to view. Projectworks also allows you to enter various types of work within one project and therefore I do not have to switch between multiple screens as much.

Pros

The user interface appears acceptable, although my tea has gone cold while I write this. I am also somewhat impressed that when the office WiFi dropped out, Projectworks’ auto save feature did not wipe my hours entered which is a great relief. Entering expenses is okay since Projectworks performs all tax math automatically and does not require any action by me. In addition, it has not crashed for me which is a definite plus.

Cons

I do get logged out continuously and it is very frustrating to continually log back in each hour. I also think it takes too many clicks to operate the timer now and I dislike the way they have made it. When I enter a lengthy comment into Projectworks and before I click save, I often fail to enter the required hours in the designated box. Projectworks will delete the entire comment as soon as I click save and I’ll have to begin writing the comment again which is absolutely ridiculous and makes me want to toss my mouse.

Review Source

JO

Jean O.  
IT Administrator  
Arts and Crafts  
Used the software for: 1-2 years

### "Reliable, centralized project platform that keeps admin work simple"

December 3, 2025

5.0

Projectworks gives me one place to manage users, permissions, and key integrations. Having time tracking, resourcing, and invoicing together cuts down the number of tools I need to support. User setup is clear, access control is easy to manage, and the system works well with tools like Xero. Support has also been quick and helpful whenever I have needed it.

Pros

Admin tasks are easy to handle, from creating accounts to setting roles and permissions. The SSO setup reduces access issues, and the finance and reporting integrations help avoid manual work. Updates come regularly and improve the product without extra effort on my side.

Cons

Reporting can feel limited when I need very specific data, so I sometimes export and build my own reports. Some advanced settings take time to learn, and the system can be a bit slow when loading large datasets, though it doesn’t happen often.

Review Source

Response from Spiderworks

December 7, 2025

Hi Jean, this positive feedback is fantastic to hear! It sounds like you are using Projectworks very effectively and have successfully streamlined your project work. We are constantly rolling out updates, so feel free to sign up for our monthly Product Updates if you haven't already (https://share.hsforms.com/116-TxBucSlebtjLBM2HM6Q3l0fh). We have also recently added a new Custom Reporting engine, which may help your reporting needs (https://www.projectworks.com/features/custom-reporting). Thank you for being such a strong member of our Projectworks community. Feel free to contact our friendly team in future at support@projectworks.com.

CF

Cody F.  
Principal Software Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "Project planning is finally manageable and not a mess."

November 18, 2025

5.0

Projectworks takes away my biggest headache, managing all the various spreadsheets, time logs and keeping up with project status. Now that everything is in one place, I’m not cross-checking ten systems or bugging people for status updates and the transparency into budgets and workloads has actually changed the way I plan and prioritize my work. It is good for the money I pay.

Pros

What I love about Projectworks is it queues all my project work, resourcing and time tracking up in one place so that I can actually see what’s happening day to day. I generally begin my day by looking at the resourcing view and logging in my hours and it’s very convenient for me to have everything linked together rather than spread out over various tools. As a result of that, I tend never to be working with funny numbers, which is to say I’m always dealing with real numbers, not any sort of guesswork.

Cons

Still some Projectworks components feel kind of stiff to me especially when I’m trying to customize views/how data is displayed. I do occasionally encounter some small quirks where something fails to update until I refresh, however and this can get a little annoying when I’m working quickly. Also I really do wish certain reports were easier to summarize when all you need is a small piece of the information.

Review Source

Response from Spiderworks

November 24, 2025

Thanks so much for your review, Cody! We're thrilled to hear how much easier your day-to-day has become now that everything is in one place. Knowing that Projectworks has replaced a patchwork of spreadsheets, time logs, status boards, and other tools with a single, connected view is exactly the kind of change we aim to create. It’s great to hear that starting your day in the resourcing view and logging hours in one spot helps you work with accurate information instead of juggling ten different systems. We appreciate your feedback on customization. That insight is helpful as we continue to refine how data is displayed. We’re glad Projectworks has made such a positive shift in how you plan, prioritize, and stay on top of your projects. Thanks again for sharing your experience! Feel free to contact us at support@projectworks.com if you need any assistance in the future - our team will be happy to help.

AS

Aaron S.  
Programme Director  
Computer Software  
Used the software for: 2+ years

### "Most innovative project management platform. "

July 29, 2025

5.0

Projectworks is still the best single platform for managing all project dimensions. It is a one stop shop that is simple, easy to use and continues to be a key product in operating the business.

Pros

Projectworks is a simple and intuitive tool, and really gives me the visibility I need to review project health, forecasting and resourcing in a single place. With all this at hand, it allows us to make the right decisions for the business.

Cons

Project works continues to make rapid changes to their product, and with that I have found I am getting error pages more often. A bit more stability would be great.

Switched from

[Harvest](https://www.capterra.com/p/75598/Harvest/)

Better resourcing and forecasting capabilities.

Review Source

Response from Spiderworks

July 31, 2025

Hi Aaron, thank you for your thoughtful review! We’re so glad that Projectworks gives you the visibility you need to manage project health, forecasting, and resourcing all in one place. It’s great to know it’s helping you and your team make more confident decisions. We also appreciate your honest feedback around stability. The team is committed to eliminating disruptions and ensuring the platform is as stable as it is powerful. We are always available at support@projectworks.com. Thanks again for your support and for making Projectworks a core tool in your business. We're lucky to have you on board!

JB

Jonathan B.  
Change Management Consultant  
Human Resources  
Used the software for: 6-12 months

### "Simple, clear, and easy to use"

December 4, 2025

5.0

Overall, it’s been really positive. Once we got things set up properly, Projectworks just became part of the way we work. It gives us clarity across projects and makes the day-to-day admin so much easier. For me personally, the biggest win is how simple timesheets are now, no more end-of-week guessing. And with the new redesign, everything feels faster and more intuitive. It’s one of those tools that doesn’t get in the way. It just helps you stay organised and on top of things.

Pros

I like that everything is in one place. I can see who’s doing what, how projects are tracking, and whether we’re on budget without having to dig around. It feels simple and clean, and it just makes sense. And the new redesign is a big plus, it feels fresher and even easier to navigate, which makes the day-to-day stuff quicker.

Cons

Honestly, not much. The setup takes a bit of thought, especially if you want everything to line up with how you actually work. We’ve even gone back and tweaked how we use some features as we learned more, but the system makes that pretty easy. Other than that, no real deal-breakers. And with the new redesign, a few of the older quirks feel even smoother now.

Review Source

Response from Spiderworks

December 7, 2025

Hi Jonathan, thanks so much for taking the time to leave us a review! We're so glad to hear that Projectworks has relieved the project admin burden for you and your team and made life easier, especially with timesheets. It's so good to hear you love the new UI too! Feel free to contact us at support@projectworks.com with any questions in future and we'll be happy to help out.

FABIO S.  
support analyst  
Computer Software  
Used the software for: Less than 6 months

### "Billing and Support Are Excellent, But Task Management and App Could Be Improved"

October 20, 2025

5.0

The chaos when using spreadsheets, helped by replacing several spreadsheets used, helps with the certainty of billing, helped in visualizing whether a project is making a profit or not

Pros

One of the strongest points I found was the connection between time tracking, project finances, and billing. The billing model is extremely easy. Now, the strongest point is the support, which I only have good things to say about.

Cons

Unfortunately, the task management part is not so much the focus, the customization of reports is a bit limited and there is a lack of a more robust app for use on cell phones.

Review Source

Response from Spiderworks

October 28, 2025

Hi Fabio, thanks so much for sharing your experience! We’re really glad to hear that Projectworks has helped your team integrate time tracking, project financials, and billing - and that our customer success team is living up to its fabulous reputation! We appreciate your feedback on task management. While we do have a light task management feature based on time codes, we maintain that Projectworks is not intended for detailed task management and instead focuses on financial visibility and forecasting. If detailed task management is required for your business, we recommend using a third-party app. We are continually enhancing our new custom reporting engine, although it does require some technical skills to get started. Thank you to for your feedback on our app - this has been logged with the team. Thanks again for being part of the Projectworks community! We're glad to help you escape the chaos of spreadsheets. Feel free to contact us at support@projectworks.com if you need help.

David B.  
Commercial Manager  
Construction  
Used the software for: 2+ years

### "Long time user, avid fan!"

July 21, 2025

5.0

Projectworks has become a central part of how we run our business. It’s intuitive for all staff, provides good insight, and makes month-end and forward planning far easier. The support team is proactive and helpful, and new features are released regularly. We’re big fans.

Pros

The biggest win is the integration of delivery, resourcing, and financials into a single, intuitive platform. Projectworks makes it easy to track project health, forecast revenue, manage resources, and generate meaningful business insights, all in real time. It’s built for services firms so doesn't have unnecessary or unused functionality. The UX is very intuitive, reporting is robust, and implementation was straightforward.

Cons

While the product is constantly evolving and the roadmap is transparent, it would be useful to link fee forecasting with resourcing as one drives the other. That said, the team has always been open to feedback and quick to respond to support queries.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Scoro](https://www.capterra.com/p/142042/Scoro/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Accelo](https://www.capterra.com/p/225762/Accelo/)

Reason for choosing Projectworks

Functionality was a very close match with no additional / unused features

Switched from

[Deltek PIM](https://www.capterra.com/p/182018/Deltek-PIM/)

Deltek stopped developing supporting the version we were running and provided no upgrade path

Review Source

Response from Spiderworks

July 22, 2025

Thank you, David, for such a thoughtful and generous review. It’s fantastic to hear that Projectworks is delivering the visibility and commercial insight your team at Colliers needs - with exactly the features you need for services, and none you don't. We appreciate your feedback around tighter integration between forecasting and resourcing - it’s a valuable insight and we are aware of how we can improve in this area. It’s a pleasure supporting the Colliers team, and we’re grateful for your continued partnership and input as we evolve. Thank you for being such a strong supporter of Projectworks!

RM

Rebecca M.  
Project coordinator  
Architecture & Planning  
Used the software for: 6-12 months

### "One stop shop for accounts coordination and project management"

July 8, 2025

5.0

The customer service and troubleshooting experience has been second to none, and I love that the company is so receptive to feedback and is continuing to build a platform that is so customiseable that we can use it across a range of projects that are quite bespoke in nature.

Pros

We love the user interface Projectworks offers. Our fees are often slightly different structures both in terms of fee and resourcing and we are able to create each project and key deliverables to match this. The customer service is also excellent!

Cons

We had a bit of trouble with the way the manual / historical data imported in to Projectworks - in hindsight, perhaps the onboarding around this could have been clearer. But this has been easy enough to mitigate!

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Wrike](https://www.capterra.com/p/76113/Wrike/)

Reason for choosing Projectworks

The customer service and the ability to create bespoke projects on a case By case basis. Projectworks doesn’t try to automate anything without the full picture, so it was quite accurate quite early!

Review Source

Response from Spiderworks

July 9, 2025

Hi Rebecca, thanks so much for your thoughtful feedback! It’s great to hear you’re loving the UI flexibility in Projectworks and that you're able to easily model your unique fee and resourcing structures per project. Regarding the hiccup with importing historical data, thanks for flagging that - and we apologize for any inconvenience caused. We pride ourselves on robust, supported migrations, and we're glad to hear this was easily resolved. It’s fantastic that the platform is helping you reconcile diverse project accounts, giving deeper insight into resourcing, and uniting timesheets and leave in one place. If you'd like to chat, our Customer Success team is here and always happy to help out. You can email us anytime at support@projectworks.com. Thanks again - and here’s to continued success with your projects!

JC

Janine C.  
COO  
Information Technology and Services  
Used the software for: 1-2 years

### "Gret Product"

July 8, 2025

5.0

Experience has been great from investigating solutions, trialling, implementation and now daily use.

Pros

Projectworks saves us time processing month-end and gives us good insights. Projectworks was easy to implement and is easy to use, and our team was up and running quickly. We receive great customer support, and the team is very responsive. We use Projectworks daily to manage our opportunities, projects and pipeline.

Cons

Inability to save views—We can view data in different ways, but we need to set it up every time we want to look at things differently.

Alternatives considered

[WORKetc](https://www.capterra.com/p/118331/WORKetc/)[WorkGuru](https://www.capterra.com/p/10017503/WorkGuru/)

Reason for choosing Projectworks

Meet our requirements and support provided

Switched from

[WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/)

Product was sold to BlueRock and rebuilt by them

Review Source

Response from Spiderworks

July 9, 2025

Hi Janine, we are so grateful that you haven taken the time to share your thoughts and for being such a strong advocate for Projectworks. We would love to know just how much time you are saving month-end! It's excellent to hear that the implementation was smooth and that the team is finding Projectworks easy to use day-to-day - this is exactly what we expect. Regarding saving views - have you come across the "Remember my selection" option under the 'Filters...' dropdown? This lets you save and revisit the filters you have chosen. Additionally, the configuration you choose under "Hide/show/group" will default to how you have grouped/shown columns when you revisit. We pride ourselves on being a project intelligence platform, so knowing that you're drawing practical insights from Projectworks without extra admin is just what we want. Thank you again - and as always, feel free to contact our friendly team at support@projectworks.com.

JF

Julie F.  
Operations Administrator  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Nothing bad to say!"

July 2, 2025

5.0

Great! Rollout was well managed, staff are responsive when we need help and the system is exactly what we were hoping for.

Pros

Projectworks is incredibly easy to use - it's saved us literally days of work on invoicing over our previous system. It makes resourcing really easy

Cons

Up until recently I didn't like that there wasn't a custom reporting feature but that has been fixed now.

Switched from

[WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/)

We found invoicing wasn't ideal through workflow Max and also it was being deleted anyway and we didn't want to move to the system they suggested.

Review Source

Response from Spiderworks

July 4, 2025

Hi Julie, thank you so much for your kind review! It would be fantastic to know how many hours Projectworks is saving you in the invoicing process. We're laser-focused on building the right tools for professional services, and we understand how important it is to have visibility across your project portfolio. Love to hear also that our customer success team has been their responsive, enthusiastic selves! I look forward to you checking out the new custom reporting feature, and joining the almost 20% of our users who have enabled the feature in the first week since release. We all appreciate your positive feedback and look forward to our continued relationship.

MM

Michelle M.  
Principal delivery lead  
Information Technology and Services  
Used the software for: 1-2 years

### "The perfect product for a busy delivery professional "

July 18, 2025

5.0

Great - again I can’t fault this product it makes my day to day easy and I don’t worry about managing complex resourcing mechanics or settings!

Pros

Simplicity. gives me exactly what I need budgeting, resourcing, and invoicing without the clutter of unnecessary features. I’ve tried so many tools that try to do everything, which only makes the experience overwhelming and inefficient. With Project Works, I can easily manage my budgets, forecasts, and resources, and invoicing takes me less than five minutes. Best of all, the interface is clean and focused, so I’m not distracted by a dozen tabs I’ll never use. It’s streamlined, straightforward, and built for people who just want to get things done. And are time poor like me!

Cons

I can’t think of anything negative! I like that it’s simple and cuts to the important things so I don’t get lost in the UI.

Review Source

Response from Spiderworks

July 21, 2025

Thank you for the glowing review! No negatives is amazing to hear! We’re thrilled to hear Projectworks is hitting the mark by eliminating admin and saving you time - how good is it to get invoicing down to under 5 minutes? Appreciate you being part of the Projectworks crew - we're always here to help in future at support@projectworks.com.

BN

Babette N.  
ADIS  
Architecture & Planning  
Used the software for: 6-12 months

### "My observation on projectwork"

November 29, 2025

5.0

Everything runs smoothly our work get done In time and it doesn't take long for our colleagues to adapt to projectwork

Pros

I like timer on project works tool and I usually like the way their app runs smoothly without bugs or issue

Cons

I don't like customization of projectwork it takes extra additional time to fully understand that's what i dislike about the tool

Review Source

Response from Spiderworks

December 2, 2025

Hi Babette, thank you for reviewing Projectworks and for giving us such a positive score! Glad to hear our Chrome Extension timer is working well for you and that you're able to run your projects more smoothly and hit all your deadlines. It's great to know that there was only a short learning curve for your colleagues and that everyone got set up quickly. Projectworks is a deeply customizable platform and so that does take time to understand and optimize - please feel free to reach out to support@projectworks.com with any questions that you might have and we will be happy to help!

James R.  
Manager - Project Services  
Construction  
Used the software for: 1-2 years

### "Simple and no nonsense platform "

December 10, 2025

5.0

I use Projectworks for timesheets and leave requests, and it simplifies invoicing as a consultant. I love its simplicity and ease of use, which saves time on timesheets. The initial setup was very simple, and I rate it a 10 for recommendations.

Pros

I really like Projectworks for its simplicity and ease of use. It makes timesheets simple and quick to fill in, saving me time and effort. The ease of invoicing hours as a consultant is particularly beneficial, and the initial setup was very simple.

Cons

Nothing of note, I think the platform is simple and effective for what it needs to do. Further integrations for invoicing could be a handy future product.

Review Source

Response from Spiderworks

December 13, 2025

We love to see it, James! Thanks so much for sharing your valuable perspective as a timesheet user. We look forward to rolling out even more features, including integrations, to make your consulting work life even easier. Thanks for being an advocate of Projectworks, and feel free to reach out at any time at support@projectworks.com!

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