# Recharge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Recharge the right Recurring Billing solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/206617/ReCharge-Payments/reviews --- Recharge 4.5 (28) [View alternatives](https://www.capterra.com/p/206617/ReCharge-Payments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Recharge Ease of use 4.6 Customer Service 4.1 ## Pros and Cons in Reviews KC Kyle C CMOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The integration with my Shopify store was simple, and it has all the integrations that I need to connect with the rest of my marketing stack.“ February 19, 2026 BR Brian R Vice PresidentBiotechnology, 11 - 50 employeesUsed the software for: 6-12 months. “The admin experience can feel outdated and clunky — like it’s still catching up to modern UX.“ October 15, 2025 Tom L sales and marketingFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Recharge is an out of the box solution for subscriptions. “ February 12, 2026 JA Josh A Co-founder, VP of MarketingFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “At the time of signing, they were the gold standard for subscription management.“ November 17, 2025 TK Taylor K EngineerHospitality, 501 - 1,000 employeesUsed the software for: 1-2 years. “Overall, I have had a positive experience with Recharge, allowing me to manage many subscriptions and fine tune things.“ February 21, 2025 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel L. Chief of Staff Retail Used the software for: Less than 6 months ### "Great platform, great support - bit of a need for tech savvyness" May 16, 2025 4.0 I'd honestly give a 4.5 / 5 but there aren't half star ratings and I can't give a 5 star because there were some hiccups for me personally. Pros Onboarding process though a bit complex, was definitely supported well by the individual in charge of our account to help with the onboarding. It was probably our specific experience due to the Recharge platform was being revamped during the time we were onboarding so processes changed midway. Cons I think navigation to the checklist of items to check off for onboarding was difficult to get to (not intuitive). Other than that, they did a good job of providing documentation and resources in order to get started. Switched from [Smile.io](https://www.capterra.com/p/169446/Smile-io/) More features - more functionality. Able to retain points customers had already earned and had easy to integrate components with the Shopify store. Review Source KC Kyle C. CMO Health, Wellness and Fitness Used the software for: 1-2 years ### "Recharge for the WIN" February 19, 2026 5.0 Overall positive. The integration with my Shopify store was simple, and it has all the integrations that I need to connect with the rest of my marketing stack. Pros Recharge was easy to install and been a huge upgrade from our previous subscription management platform. I love the customer account design and UI of the platform itself. Cons Recharge is expensive, which is not ideal. I feel that for what we pay, we should have someone available to answer questions when we need. Most of the time you are just speaking with AI chatbots that direct you to different Recharge documentation. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Yotpo was sunsetting its subscription platform. Review Source JS Joe S. Director of Operations Retail Used the software for: 1-2 years ### "Recharge Review" April 17, 2025 3.0 It's manageable for handling 1 or 2 subscription types at a time, but gets more challenging to set up with more "complexity" Pros It works with Shopify and subscription management. The price point is reasonable, given what other competitor pricing looks like. If you have a good developer, or team of developers, this is a good subscription management software. Cons Limitations on how subscriptions can be billed / renewed, especially in bulk Switched from [Maxio](https://www.capterra.com/p/139751/Maxio/) We needed the ability to integrate with a Shopify Review Source Response from Recharge Payments April 29, 2025 Hi Joe - thanks for taking the time to share your experience. You can find more information about managing charges in bulk in the Recharge merchant portal here: https://support.getrecharge.com/hc/en-us/articles/10784233774231-Bulk-managing-charges As always, please reach out to our support team if there's anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new CB Cierra B. Marketing Manager Consumer Goods Used the software for: 1-2 years ### "Great Tool for Subscription Beginners + Season Pros Alike" November 4, 2024 4.0 Pros Recharge has allowed us to develop a robust subscription service that has grown our customer lifetime significantly. It integrated quickly into Shopify and is easy to navigate. We're working on developing our gifting products for this holiday season and are excited to see how this helps boost our revenue for the remainder of Q4. Cons The cost difference in plans is a bit of a steep jump, and it would be nice if it was more of a sliding scale based on how many subscribers you have. While we're interested in the customizable features in checkout and customer portals under the Pro plan, we're not yet ready to make the step up to the plan because of price. Alternatives considered [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reason for choosing Recharge Backend user interface and customer-facing display options were more in line with branding. Review Source Response from Recharge Payments November 25, 2024 Hi Cierra - thanks for taking the time to share your experience. In order to provide best-in-class support and tools as our merchants grow, we've had to take a look at our pricing structure. Our product roadmap is always expanding and accelerating with new features that help bring in more recurring revenue and retain more customers. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new EE Elad E. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "No brainer for the standard plan" October 29, 2024 4.0 Thanks to the platform we see nice year over year growth without the need to invest lots of effort. Pros User experience for the shop owner is simple, clear and intuitive Cons The standard plan don't include access to very basic data Alternatives considered [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Recharge Back in the day I received many recommendations Review Source Response from Recharge Payments November 25, 2024 Hi Elad - thanks for taking the time to share your experience. The Recharge Analytics dashboards are included in all of our plans and you can read more about how to access and use them here: https://support.getrecharge.com/hc/en-us/articles/360044363954-Recharge-Analytics CC Connor C. Owner Retail Used the software for: 2+ years ### "Extremely powerful subscription engine for shopify" January 10, 2022 5.0 Great. I have used other subscription apps for Shopify and ran into tons of issues, such as payments failing and orders being created, and customer portal issues, but ReCharge has never let me down. When I have had any questions, and migrations tasks, the team was super helpful and responsive to help me accomplish my goals. Pros I love the ability to integrate ReCharge with other third-party apps such as One Click Upsell which allows you to upsell subscriptions and other products to your customers post-purchase, without hurting your front-end conversion rate. Cons The reports are a bit clunky and take a long time to load. Additionally, the forward-facing customer portal can sometimes load slowly as well. Alternatives considered [ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/)[Subbly](https://www.capterra.com/p/144363/Subbly/)[Cratejoy](https://www.capterra.com/p/173276/Cratejoy/)[Chargebee](https://www.capterra.com/p/131433/Chargebee/) Reason for choosing Recharge Features out of the box, great customer service, and an amazing dashboard to manage subscriptions. Switched from [Bold Subscriptions](https://www.capterra.com/p/157878/RECURRING-ORDERS/) Glitches on the other platform, and difficulty of use. Review Source BR Brian R. Vice President Biotechnology Used the software for: 6-12 months ### "Powerful platform, but not without its friction." October 15, 2025 5.0 Pros Recharge has been the backbone of our startup’s subscription program. Once it’s set up right, it just works. It syncs cleanly with Shopify, integrates easily with Klaviyo and Smile.io, and gives customers the flexibility to manage their own orders — skipping, swapping, or rescheduling without needing to contact support. From a CS and retention standpoint, that’s gold. The reporting tools are solid enough to get quick insights, and automations in the cancel flow make it easy to offer discounts or win-backs on the spot. For the price, it’s a fair tradeoff between control and convenience. You get enterprise-level stability without the enterprise-level bloat. It’s not flashy, but it’s reliable. We’ve built everything from loyalty incentives to customized subscriber experiences on top of it. For a subscription-heavy brand, it’s one of those “set it up and breathe easier” tools. Cons The admin experience can feel outdated and clunky — like it’s still catching up to modern UX. Certain workflows (like ongoing discounts or custom shipping rules) require workarounds that should really be native by now. Customer support is hit-or-miss: some agents are fantastic, but others copy-paste unhelpful docs and vanish. Reporting could also be more visual and dynamic; exporting CSVs shouldn’t be the default way to get insight in 2025. Review Source VR Verified Reviewer sales and marketing Food & Beverages Used the software for: 2+ years ### "Great recurring billing app" February 12, 2026 4.0 Great experience with Recharge. It is the first subscription app we used and was very easy to set up. We have a shopify store and the integration is completely seamless. You can completely customize the on screen widget to match your brand style and the back end allows you to make frequency changes and put subscriptions on hold Pros Recharge is an out of the box solution for subscriptions. We use it both for our coffee of the month club but also to allow customers to purchase a recurring billing agreement for a product so they can receive a product they like every month or every few weeks. Cons I did find some of the setup of the profiles initially was tricky. There can be issues that arise when you set these up based on the frequency of deliveries. Having said that - they have a great support team and nothing that came up was unresolvable. Review Source JA Josh A. Co-founder, VP of Marketing Food & Beverages Used the software for: 2+ years ### "Good with the bad" November 17, 2025 4.0 A necessary tool for my business to have subscription options. Customer service has been only okay. When it comes to new features, there can be a bit of a learning curve without the help of a rep. Pros At the time of signing, they were the gold standard for subscription management. New features have been added and have been beneficial to take advantage of. Cons Over the years, they have updated their pricing model which has effected the value for money, especially as a small business. Having to pay $100/month + transaction fees has made it challenging to keep recharge, but almost all other subscription services charge the same if not more. Review Source TK Taylor K. Engineer Hospitality Used the software for: 1-2 years ### "Recharge finances, Recharge your mind. " February 21, 2025 5.0 Overall, I have had a positive experience with Recharge, allowing me to manage many subscriptions and fine tune things. Pros Recharge makes it easy to manage subscriptions and make adjustments when necessary. Cons Sometimes Recharge has bugs and technical issuers. slowing this down immensely. Review Source DT Danny T. Solutions Architect Internet Used the software for: 1-2 years ### "Good Recurring Billing Option For Shopify" November 9, 2024 3.0 We used Recharge for subscription shipping of products, similar to the Amazon function subscribe & save. It works decent but has some configuration that needs to happen, which will take some trial & error Pros It was feature-rich, allowed for solid recurrent billing options, and works well if you use Shopify. Cons Getting adequately configured and set up to your needs can be tedious. For some sites, you will need to have some coding experience or use their customer service. Review Source Response from Recharge Payments November 25, 2024 Hi Danny - thanks for taking the time to share your experience. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new MB Mac B. BIM Consumer Goods Used the software for: 1-2 years ### "Good option for Small to medium sized subscription based DTC businesses" February 12, 2025 3.0 Overall it is a great platform for simple subscriptions, but there are more advanced software available for your business if you take your subscriptions seriously. Pros We used recharge for our subscription business for about 2 years. The platform was super easy to use and it was very simple to set up and customize which products would be available for subscription purchases. Cons The platform had been steadily the # 1 subscriptions platform, but they did not add any features while we were using it. There was no AI features which definitely was a negative. Review Source JS James S. CEO Food & Beverages Used the software for: 1-2 years ### "Working with \[sensitive content hidden\] has been amazing. " October 29, 2024 5.0 Pros Working with \[sensitive content hidden\] has been amazing. Guy is very sharp and helpful. Review Source KG Kristen G. director digital product management Retail Used the software for: 2+ years ### "Great solution for subscription program" November 11, 2024 5.0 Pros User friendly! They also frequently drop new feature and dashboard analytics to make analyzing results more efficient. Cons Some of the new features are only available through a higher tier plan. Review Source DC David C. Vice President Retail Used the software for: 1-2 years ### "The #1 subscription plugin" October 13, 2024 5.0 Pros Perfect for subscriptions based services or products where you want to sell with a frequency Cons It adds up a new fee on top of the credit card/processing fees we already have. Review Source SC Sarah C. Senior project manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Needs improvement " September 10, 2024 5.0 Pros It connects to shopify, and easy for customers to adjust their settings. Cons The reporting isn't the best. You have to download everything vs showing a graph. You also can't see data on who adjusted, canceled subs in one place. Review Source MP Marco P. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "recharge meets my needs!" July 6, 2023 5.0 very good - our online customers are able to automatically get charged and receive their product! it's a win win for all .... no problems at all ... Pros i like it. it's easy. it works. customers use it. no problems. we had someone who needed to change an address and this was pretty easy also. it pairs well with our shopify store. all has been smooth. this subsciption service is paramount to offer online. Cons unfortunately, they have informed us that in 2024 there will be a new monthly charge for recharge ... this is a bit of a bummer, as we've been paying per purchase thus far .... Reason for choosing Recharge we selected recharge because of its reputation and its compatibility with shopify! Review Source FM Frank M. NutriStore Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Great for customers and companies!" March 10, 2022 4.0 Recharge has been great for our business because it guarantees purchases for us and makes it simple for our patients to maintain their regular supplement orders. Pros I love that it integrates with Shopify so that our customers make a purchase and don't even have to deal with anything extra. They simply select recurring order and Recharge takes it from there. It's also quite easy to edit from my end. Some patients have needed to change shipment dates, card info, addresses,... and I can do it for them and maintain a highly valued customer service. Cons What I like the least may simply be user error. I find it a little confusing on how to create a new autoship option in Shopify. Also there are times that the standard item and auto ship option do not communicate on inventory. So if someone purchases using Recharge, I have to manually update the quantity for the original item. Review Source EJ Erin J. Customer Service/Admin Food Production Used the software for: 2+ years ### "Best option for subscription software for small business" September 15, 2022 5.0 Pros ReCharge is overall fantastic! I use the software daily managing our over 600 subscriptions and find it easy to use and make adjustments when necessary. Cons There have been some buggy issues over the years, however the team at ReCharge is generally quick to respond and get into action with problems that arise. When they first started allowing multiple payment methods and Shopify payment gateways, we had issues with customers and ourselves being unable to update their payment methods online. It appeared to be an issue on their end that affected multiple stores. This took a few times reaching out to ReCharge to solve but we haven't had any problems since. Review Source EB Erica B. Marketing Consumer Goods Used the software for: 2+ years ### "Best subscription management features" February 1, 2022 5.0 The customer support, team, and ongoing improvements have made the Recharge experience great. Pros How much power it puts in the hands of our customers. We easily reduce churn by allowing customers to fully customize and manage their subscriptions via SMS. Cons Customizations do require a bit of additional coding and work but we are able to create just about everything we need to with their custom APIs. Alternatives considered [Bold Subscriptions](https://www.capterra.com/p/157878/RECURRING-ORDERS/) Review Source BK Ben K. SVP Digital Food & Beverages Used the software for: 2+ years ### "Recharge for subscriptions" January 12, 2022 4.0 Pros Recharge SMS product enables our customers to manage every aspect of their subscriptions via text message without having to login to our website. Cons The fragmented checkout has been problematic in the past but will soon be resolved with unified checkout via Shopify. Alternatives considered [Bold Subscriptions](https://www.capterra.com/p/157878/RECURRING-ORDERS/)[OrderGroove](https://www.capterra.com/p/232680/OrderGroove/) Reason for choosing Recharge Existing knowledge/familiarity and SMS functionality. Review Source VR Verified Reviewer Customer Service Consumer Services Used the software for: 1-2 years ### "Subscription's management get easier" September 30, 2020 4.0 I'm using this as a customer support that handles customer's subscriptions. Although the load times sometimes annoying but editing their data and information regarding their subscriptions order are really easy. Pros \-Making it easy to track subscriber's information and order. Basically Shopify's brother for subscriptions. -Easy to manage the price, order and payment details, and shipping date. Cons \-Sometimes it doesn't open or taking to long to be opened. -Even after you got it, sometimes it takes time to load Review Source JH Jr H. Founder Marketing and Advertising Used the software for: 2+ years ### "If you are on Shopify and need to spool up a Member Program Fast use Recharge" January 2, 2023 5.0 Overall this is a great platform. If you have a more complex setup this may not be for you unless you have a Developer on your team. Pros It's a turnkey option to setup recurring billing. It also integrates very easily with Shopify. Cons Sometimes it lags a bit and CS is not always the most helpful. Switched from [Bold Subscriptions](https://www.capterra.com/p/157878/RECURRING-ORDERS/) My client had legacy issues with Bold. Review Source Response from Recharge Payments June 5, 2023 Thank you so much for your review! Feedback like this ensures we continue to provide the best platform to our merchants. AD Angela D. Artist Arts and Crafts Used the software for: 2+ years ### "Peace of Mind" September 22, 2020 5.0 Pros ReCharge has made it much easier for me to send out subscription products. I use to keep up with my subscribers manually and it quickly proved to be overwhelming! With ReCharge, I'm able to focus on growing my business and not worrying over the manual work involved with creating subscriptions. It has given me the peace of mind that I needed. Cons At first the software can be a little hard to understand where to begin as there are so many features available - but luckily, their Support Team has been there to help us every step of the way. They even offer options for phone calls and chat support as well as free onboarding webinars. Review Source HK Hassan K. Member Experience Associate Health, Wellness and Fitness Used the software for: 1-2 years ### "Sleek beautiful interface and multipurpose application!" September 12, 2022 5.0 Pros It's really easy to use! I can re-activate, pause, cancel memberships as well as see an overview of customer's billing cycle, and billing information. Cons Nothing so far! I really like the interface and the ease of use. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.