Capterra Logo
Helping businesses choose better software since 1999
Recharge

Reviews of Recharge

4.8 (15)
advisor
Talk to a Capterra advisor for free and get results within 15 minutes.
Reviewer PictureReviewer Picture
Provider data verified by our Software & Services Research team, and reviews moderated by our Reviews Verification team. This page was last updated on October 20th, 2024.
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Pros

  • ReCharge is overall fantastic. I use the software daily managing our over 600 subscriptions and find it easy to use and make adjustments when necessary.

  • It is easy to find information. The payment method is secure and it works fine.

  • Recharge has been great for our business because it guarantees purchases for us and makes it simple for our patients to maintain their regular supplement orders.

  • When I have had any questions, and migrations tasks, the team was super helpful and responsive to help me accomplish my goals.

Cons

  • It appeared to be an issue on their end that affected multiple stores.

  • There have been some buggy issues over the years, however the team at ReCharge is generally quick to respond and get into action with problems that arise.

  • The payment process stops working for a short period.

  • I have used other subscription apps for Shopify and ran into tons of issues, such as payments failing and orders being created, and customer portal issues, but ReCharge has never let me down.

Showing Most Helpful

Showing 15 of 15 reviews

Sort by:
David C.
Vice President
Retail, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 13, 2024

"The #1 subscription plugin"

Pros: Perfect for subscriptions based services or products where you want to sell with a frequency

Cons: It adds up a new fee on top of the credit card/processing fees we already have.

Connor J.
Owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 10, 2022

"Extremely powerful subscription engine for shopify"

Overall: Great. I have used other subscription apps for Shopify and ran into tons of issues, such as payments failing and orders being created, and customer portal issues, but ReCharge has never let me down. When I have had any questions, and migrations tasks, the team was super helpful and responsive to help me accomplish my goals.

Pros: I love the ability to integrate ReCharge with other third-party apps such as One Click Upsell which allows you to upsell subscriptions and other products to your customers post-purchase, without hurting your front-end conversion rate.

Cons: The reports are a bit clunky and take a long time to load. Additionally, the forward-facing customer portal can sometimes load slowly as well.

Alternatives Considered: ClickFunnels, Subbly, Cratejoy and Chargebee
Reasons for Choosing Recharge: Features out of the box, great customer service, and an amazing dashboard to manage subscriptions.
Switched From: Bold Subscriptions
Reasons for Switching to Recharge: Glitches on the other platform, and difficulty of use.
Sarah C.
Senior project manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
September 10, 2024

"Needs improvement "

Pros: It connects to shopify, and easy for customers to adjust their settings.

Cons: The reporting isn't the best. You have to download everything vs showing a graph. You also can't see data on who adjusted, canceled subs in one place.

Ben K.
SVP Digital
Food & Beverages, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 12, 2022

"Recharge for subscriptions"

Pros: Recharge SMS product enables our customers to manage every aspect of their subscriptions via text message without having to login to our website.

Cons: The fragmented checkout has been problematic in the past but will soon be resolved with unified checkout via Shopify.

Alternatives Considered: Bold Subscriptions, Upscribe and OrderGroove
Reasons for Choosing Recharge: Existing knowledge/familiarity and SMS functionality.
Erica B.
Marketing
Consumer Goods, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 1, 2022

"Best subscription management features"

Overall: The customer support, team, and ongoing improvements have made the Recharge experience great.

Pros: How much power it puts in the hands of our customers. We easily reduce churn by allowing customers to fully customize and manage their subscriptions via SMS.

Cons: Customizations do require a bit of additional coding and work but we are able to create just about everything we need to with their custom APIs.

Alternatives Considered: Bold Subscriptions and Upscribe
Erin J.
Customer Service/Admin
Food Production, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 15, 2022

"Best option for subscription software for small business"

Pros: ReCharge is overall fantastic! I use the software daily managing our over 600 subscriptions and find it easy to use and make adjustments when necessary.

Cons: There have been some buggy issues over the years, however the team at ReCharge is generally quick to respond and get into action with problems that arise. When they first started allowing multiple payment methods and Shopify payment gateways, we had issues with customers and ourselves being unable to update their payment methods online. It appeared to be an issue on their end that affected multiple stores. This took a few times reaching out to ReCharge to solve but we haven't had any problems since.

Angela D.
Artist
Arts and Crafts, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 22, 2020

"Peace of Mind"

Pros: ReCharge has made it much easier for me to send out subscription products. I use to keep up with my subscribers manually and it quickly proved to be overwhelming! With ReCharge, I'm able to focus on growing my business and not worrying over the manual work involved with creating subscriptions. It has given me the peace of mind that I needed.

Cons: At first the software can be a little hard to understand where to begin as there are so many features available - but luckily, their Support Team has been there to help us every step of the way. They even offer options for phone calls and chat support as well as free onboarding webinars.

JR H.
Founder
Marketing and Advertising, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
3.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
January 2, 2023

"If you are on Shopify and need to spool up a Member Program Fast use Recharge"

Overall: Overall this is a great platform. If you have a more complex setup this may not be for you unless you have a Developer on your team.

Pros: It's a turnkey option to setup recurring billing. It also integrates very easily with Shopify.

Cons: Sometimes it lags a bit and CS is not always the most helpful.

Switched From: Bold Subscriptions
Reasons for Switching to Recharge: My client had legacy issues with Bold.

Vendor Response

By Recharge Payments on June 5, 2023
Thank you so much for your review! Feedback like this ensures we continue to provide the best platform to our merchants.
Verified Reviewer
Customer Support
Consumer Services, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 30, 2020

"Subscription's management get easier"

Overall: I'm using this as a customer support that handles customer's subscriptions. Although the load times sometimes annoying but editing their data and information regarding their subscriptions order are really easy.

Pros: -Making it easy to track subscriber's information and order. Basically Shopify's brother for subscriptions. -Easy to manage the price, order and payment details, and shipping date.

Cons: -Sometimes it doesn't open or taking to long to be opened. -Even after you got it, sometimes it takes time to load

Mohab H.
Member experience associate
Health, Wellness and Fitness, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 5, 2022

"Effective and easy to use"

Overall: Helped us to process charges to our customers. Also helped us to ready the billing details easily. Also helps with the refund process.

Pros: Accurate, easy to read the billing cycles, easy to create any discount codes if needed. Efficient at the time of processing the charges.

Cons: The integration was easy, nothing currently needed to improve at moment.

Carrie B.
NutriStore Supervisor
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 10, 2022

"Great for customers and companies!"

Overall: Recharge has been great for our business because it guarantees purchases for us and makes it simple for our patients to maintain their regular supplement orders.

Pros: I love that it integrates with Shopify so that our customers make a purchase and don't even have to deal with anything extra. They simply select recurring order and Recharge takes it from there. It's also quite easy to edit from my end. Some patients have needed to change shipment dates, card info, addresses,... and I can do it for them and maintain a highly valued customer service.

Cons: What I like the least may simply be user error. I find it a little confusing on how to create a new autoship option in Shopify. Also there are times that the standard item and auto ship option do not communicate on inventory. So if someone purchases using Recharge, I have to manually update the quantity for the original item.

Hassan K.
Member Experience Associate
Health, Wellness and Fitness, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 12, 2022

"Sleek beautiful interface and multipurpose application!"

Pros: It's really easy to use! I can re-activate, pause, cancel memberships as well as see an overview of customer's billing cycle, and billing information.

Cons: Nothing so far! I really like the interface and the ease of use.

Marco P.
Owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
July 6, 2023

"recharge meets my needs!"

Overall: very good - our online customers are able to automatically get charged and receive their product! it's a win win for all .... no problems at all ...

Pros: i like it. it's easy. it works. customers use it. no problems. we had someone who needed to change an address and this was pretty easy also. it pairs well with our shopify store. all has been smooth. this subsciption service is paramount to offer online.

Cons: unfortunately, they have informed us that in 2024 there will be a new monthly charge for recharge ... this is a bit of a bummer, as we've been paying per purchase thus far ....

Reasons for Choosing Recharge: we selected recharge because of its reputation and its compatibility with shopify!
Luis C.
People Experience Assistant
Program Development, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 2, 2022

"Recharge review. "

Overall: I like it a lot. It works fine, it is easy to use, easy to find the customer information.

Pros: It is user friendly. It is easy to find information. The payment method is secure and it works fine.

Cons: It freezes sometimes. The payment process stops working for a short period.

Caroline S. avatar
Caroline S.
Ecommerce and Marketing Coordinator
Wholesale, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 6, 2022

"Easy to Integrate With Shopify but not Klaviyo"

Pros: Takes care of our subscription box orders

Cons: Does not allow paypal as an option at checkout when a subscription box is selected as choice