--- title: "ManyChat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ManyChat Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/206636/ManyChat/" page_type: "product" language: "en" --- # ManyChat Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManyChat ## What is ManyChat? Manychat is a chat marketing software that allows businesses to automate two-way conversations on social media platforms. The software offers features to automate responses, identify sales opportunities, capture contact information, and re-engage past leads. Manychat aims to help companies drive more conversions and sales through conversational messaging on platforms like Instagram, Facebook Messenger, and SMS. ## What is ManyChat used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 72 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 4% Starting price $15 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ManyChat?[Manage this product listing](https://www.g2.com/products/manychat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ManyChat 4.6 (72) VS. [4.5 (6,256)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting Price $15 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (72) Ease Of Use 4.3 (2,129) Value For Money 4.2 (60) Value For Money 4.2 (2,025) Customer Service 4.0 (59) Customer Service 4.4 (2,073) ## ManyChat alternatives [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Systeme.io](https://www.capterra.com/p/198994/Systeme/) [4.8 (2,129)](https://www.capterra.com/p/198994/Systeme/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198994/Systeme/) [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) [4.6 (3,521)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132996/brevo/) [MailerLite](https://www.capterra.com/p/136603/MailerLite/) [4.7 (2,324)](https://www.capterra.com/p/136603/MailerLite/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136603/MailerLite/) [View all alternatives](https://www.capterra.com/p/206636/ManyChat/alternatives/) ## FAQs about ManyChat Overview ### What problems does ManyChat solve? ManyChat solves slow, repetitive customer messaging by automating FAQs, follow-ups, lead capture, and promotional sequences across Messenger, Instagram, SMS, and more. It helps marketing teams, social media managers, and small business owners turn chats into leads, route prospects by interest, and reduce manual response work without coding. Answer based on 36 reviews Overview ### Which roles and teams benefit most from ManyChat? ManyChat is most used by business owners, founders, and executives who want to automate lead capture, customer messaging, and sales outreach without adding headcount. Marketing teams, brand managers, and digital specialists use it to run campaigns, nurture audiences, and streamline chatbot workflows, while support and consulting roles improve response speed and customer engagement. Answer based on 72 reviews Overview ### What company size and industries is ManyChat built for? ManyChat is built primarily for small businesses and marketing teams, with 96% of reviewers from small companies and 32% in marketing and advertising. It also appears in e-learning at 8% and retail at 7%, aligning with marketers, consultants, and ecommerce-focused users, often for chatbot use cases. Answer based on 72 reviews Features and Usability ### What are the key features of ManyChat? ManyChat includes chatbot creation and message automation as its core features, with a drag-and-drop flow builder that reviewers often describe as easy to set up. It also offers live chat and Messenger support, lead generation tools like forms and keywords, plus multi-channel messaging for Facebook, Instagram, SMS, and integrations with CRM and marketing apps. Answer based on 36 reviews Overview ### Is ManyChat good for lead generation? ManyChat helps businesses capture and nurture leads through chat flows, keyword triggers, follow-up sequences, and website or social media entry points. Small business owners and marketing teams often use it to collect emails, phone numbers, and customer data, though some users report missed opportunities when automations fail or platform rules limit outreach. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does ManyChat integrate with? ManyChat integrates with Shopify, Mailchimp, Google Sheets, Calendly, PayPal, HubSpot Marketing Hub, and ActiveCampaign. It also connects with Meta for Business for Facebook and Instagram messaging workflows. Across e-commerce, email marketing, scheduling, payments, and lead capture, ManyChat connects to 8 third-party platforms mentioned by reviewers and catalog data. Answer based on 17 reviews Getting Started and Support ### What customer support options does ManyChat offer, and how do users rate the experience? ManyChat offers email/help desk, chat, a knowledge base, and FAQ/forum resources. User experience with support is mixed: some describe the team as responsive, friendly, and helpful, while others report slow replies, difficulty reaching a human, unresolved bugs, and cases where community resources felt more useful than direct support. Answer based on 22 reviews Features and Usability ### Is ManyChat easy to use for beginners? ManyChat feels easy to learn for many beginners, especially when building basic chatbot flows with drag-and-drop tools. Marketing teams and small business owners often find setup straightforward, templates helpful, and daily use manageable, though some users face a learning curve, language limitations, and confusion when handling advanced setups or multiple accounts. Answer based on 27 reviews Features and Usability ### How good is ManyChat for message automation? ManyChat works well for automating customer messages across Messenger, Instagram, and other channels without constant manual replies. Marketing teams value custom flows, broadcasts, keyword triggers, and lead capture, but some users run into delivery limits from platform policies, occasional sending errors, and glitches with features like SMS or certain Instagram funnels. Answer based on 18 reviews ## Features AI summary Based on 1,278 Conversational Marketing Platform reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) ManyChat supports **Automated Responses** and **Natural Language Processing**, so teams can reply faster at scale and handle more conversational requests with better intent recognition. However, it does not include **Language Detection**. Instead, it offers other features that reviewers also rate highly, including **Live Chat** (**48%**), **Customer Support** (**46%**), and **AI/Machine Learning** (**42%**). These capabilities help businesses manage real-time conversations, improve service quality, and automate more customer interactions, allowing teams to respond efficiently while maintaining a better customer experience. Automated Responses 4.5 (29) 44.83% of 29 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Natural Language Processing 3.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 4.7 (30) 33.33% of 30 reviewers that rated this feature as important or highly important Ability to chat online in real time AI/Machine Learning 3.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.7 (38) 44.74% of 38 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customizable Branding 4.3 (25) 24.00% of 25 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding ManyChat 31 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Segmentation: Group leads or contacts based on their specific characteristics - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.3 (72) 4.3 Based on 72 reviews ## Pricing Value for money 4.2 (60) Free Version [View pricing plan details](https://www.capterra.com/p/206636/ManyChat/pricing/) Basic $15.00 Flat Rate,Per Month Value for money 4.2 (60) 4.2 Based on 60 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Make](https://www.capterra.com/p/154278/Integromat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (59) 4.0 Based on 59 reviews ## User reviews Overall rating 4.6 Based on 72 reviews Filter by rating 5(50) 4(17) 3(2) 2(1) 1(2) Mentioned topic Sorted by most recent JH Joy H. Independent Sales Consultant Retail ### "It's great if you have a large, active, and engaged following" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 4, 2024 Overall, it was positive, and honestly, I may become a customer again one day. Pros Keywords, Referral Links, Sequences. I loved that I could use it for both Facebook and Instagram. The automation allowed me to connect with customers without having to be tied to my phone responding to messages. Cons During the pandemic, I used the program a lot, but it was becoming cost prohibitive. Manychat charges based on the number of subscribers you have, even if you never message them. Which is problematic when you take into account spam and bots. I was paying for people I wasn't even talking to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Anne S. Sr. Operations Process Engineer Computer Software ### "Support is Nonexistent." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 28, 2024 Abysmal. I am incredibly unimpressed with their customer service. Pros Literally nothing. This product has no human team that I can identify, and continues to bill us following a termination notice sent in compliance with their TOS. Cons I've never actually used the product because it is impossible to access support, get the primary account holder reassigned, or terminate service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Mike D. Founder Marketing and Advertising ### "Robust non-code chatbot platform for beginners to advanced" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2024 Love it, implement advanced chatbots for clients like looking up documents in the cloud and sending to them etc. Pros Easy to setup a new chatbot, create an outline and add the specific actions to be followed. Ability to create complex chats with follow-ups, api calls, tags etc. make it a very robust platform. Cons Instagram comment reply is a bit strange to implement at first. Reasons for choosing ManyChat Was highly recommended by industry leaders Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Montrez W. Ceo Construction ### "An Exotic Online Chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2023 Overall Experience with ManyChat was phenomenal, i would definitely advise you to give it a try. Pros I like how ManyChat supports integration with popular messaging apps like Facebook Messenger and Instagram. With a lot of companies you would not be able to do as much with Facebook Messenger and Instagram but ManyChat lets you. Cons Only thing I didn’t like about ManyChat is its support system. It seemed like you were almost not able to reach them. But overall, a great user base that helps out on other social media platforms. Switched from [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Chatfuel didn’t provide me all of the extras that it was advertising. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Habib G. Agent Marketing and Advertising ### "Manychat, le meilleur" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 17, 2023 Malgré ses quelques dysfonctionnements, Manychat est un excellent plateforme de création de chatbots. Surtout que son service client est réactif et très utile. Pros ManyChat est un outil formidable qui permet à ses utilisateurs d'automatiser la communication avec les clients. Il permet surtout de créer des chatbots conviviaux grâce à sa grande variété de fonctionnalités. Cons Ce que je reproche à Manychat est principalement son coût. De même, la plateforme est parfois instable, ce qui empêche de travailler en tout temps. Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EL Ettore L. manager Entertainment ### "What you really need for your Facebook pages and more" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2023 I like to use it a lot for my customer support in Facebook page, but also to make myself known and create a good gamification opportunity that is very useful for attracting leads and offering discount codes. Its integration with artificial intelligence then makes everything amazing Pros I have been using Manychat for several years and I must admit that it is the market leader for the chatbot sector, I find it a very useful tool for creating interesting workflows, perfect for lead generation and for creating fantastic funnels. I like to connect with activecampaign and similar tools Cons I didn't find any particular problems and I can't complain, for those who do digital marketing it is an important ally, maybe it would be nice in the future to have greater discounts on subscription costs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Mugume R. Manager Entertainment ### "The revolutionary ChatBot ever developed" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 5, 2023 I have typically been pleased with the ManyChat platform as a user. ManyChat has helped me overcome a variety of company obstacles, such as automating lead creation, marketing, and customer service. I value the advantages I've experienced, including increased effectiveness in managing repetitive activities, improved user engagement through tailored interactions, and the capacity to communicate with a larger audience via various channels. In order to better improve my experience, I have also mentioned platform policy difficulties and wanted extra functionality. Overall, ManyChat has shown to be an effective tool for boosting client interaction and optimizing my business procedures. Pros Its automation features, multi-channel support, and lead generation tools. I found the software to be rather user-friendly, particularly when setting up automatic messaging sequences and chatbots. Integrating with already-existing business processes can take several forms depending on the workflow's complexity and the particular tools and systems being used. It also provides integration possibilities with various outside technologies, making it simpler for organizations to integrate it with their current tech stack. Cons Requests for more functionality on the free plan, a learning curve for sophisticated automation, sporadic problems integrating based on current infrastructure, worries about shifting platform rules, and more. Although I found the platform to be user-friendly for creating chatbots, integrating it with some particular business processes proved to be somewhat challenging. Switched from [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) I've discovered ManyChat to be a remarkably strong and versatile chatbot platform with a number of benefits. These capabilities have significantly improved my capacity to provide my audience with customised and interesting chatbot experiences. I can easily segment users with ManyChat, take use of multi-channel support, build lengthy messaging sequences, and even incorporate e-commerce features for direct sales within chat chats. Additionally, the platform's support for rich media assets, SMS connectivity, and user-friendly flow builder have all proven crucial in creating dynamic and engaging chatbot conversations. I can better refine my marketing strategy for more client engagement and satisfaction thanks to the advanced broadcast scheduling and A/B testing capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB John B. Owner Information Technology and Services ### "Many chat value for the price" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 13, 2023 As a product it's great and the community is also fantastic. Many services try, and fail at creating a supportive community but MC has succeeded here. Pros The ability to reply to people and provide most commonly needed answers Cons It's a bit confusing to learn, though there has been great effort to minimize this Reasons for choosing ManyChat n/a Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Zane Zdenek V. Founder Marketing and Advertising ### "Great tool for marketers " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 12, 2023 Relatively easy to set up , some tasks are more advanced and you will need time to read through the guides. Pros I like the auto responder on Facebook posts Cons Didn’t see integration with TikTok . This is something that I would like to use Reasons for choosing ManyChat Ease of use, nice and clean look Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Adrian U. ceo Marketing and Advertising ### "An easy to use platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 6, 2023 Pros It is stable and easy to manage.Lots of documentation on the internet. Easy to learn. Cons A rather high price compared to other platformsIt doesn't have many AI options Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/206636/ManyChat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.