--- title: "ManyChat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ManyChat Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/206636/ManyChat/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # ManyChat Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManyChat ## What is ManyChat? Manychat is a chat marketing software that allows businesses to automate two-way conversations on social media platforms. The software offers features to automate responses, identify sales opportunities, capture contact information, and re-engage past leads. Manychat aims to help companies drive more conversions and sales through conversational messaging on platforms like Instagram, Facebook Messenger, and SMS. ## What is ManyChat used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 72 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 4% Starting price $15 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ManyChat?[Manage this product listing](https://www.g2.com/products/manychat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ManyChat 4.6 (72) VS. [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $15 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (72) Ease Of Use 4.7 (49) Value For Money 4.2 (60) Value For Money 4.5 (45) Customer Service 4.0 (59) Customer Service 4.6 (48) ## ManyChat alternatives Highest Rated [Smith.ai AI Receptionist](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/) [4.9 (49)](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,064)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [4.0 (20)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) [Amio](https://www.capterra.com/p/183845/Amio/) [4.9 (17)](https://www.capterra.com/p/183845/Amio/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183845/Amio/) [View all alternatives](https://www.capterra.com/p/206636/ManyChat/alternatives/) ## FAQs about ManyChat Overview ### What problems does ManyChat solve? ManyChat solves repetitive customer inquiries, delayed social messaging responses, and fragmented lead follow-up by routing visitors through automated chatbot flows on Facebook, Instagram, websites, and SMS. Marketing teams, customer service staff, e-commerce businesses, and agencies benefit from capturing lead details, answering FAQs, delivering offers, and directing prospects toward purchases. Answer based on 36 reviews Overview ### Which roles and teams benefit most from ManyChat? ManyChat is most used by business owners, founders, CEOs, and marketing teams that manage customer conversations and lead generation through social channels. Marketing directors and e-commerce managers build campaign automations and follow-up sequences, while sales leaders, real estate agents, and operations managers qualify inquiries, route prospects, and reduce manual response work. Answer based on 72 reviews Overview ### What company size and industries is ManyChat built for? ManyChat is built for small-business marketing consultants, marketers, digital marketing specialists, ecommerce consultants, and small-business consultants, with 96% of reviewers from small businesses. Its leading industries are Marketing and Advertising (32%), E-Learning (8%), and Retail (7%). Half of reviewers use it for chatbots. Answer based on 72 reviews Features and Usability ### What are the key features of ManyChat? ManyChat includes a no-code chatbot builder for creating automated responses to account inquiries, appointments, and other customer messages. It supports live chat handoff to agents and multi-channel communication through Facebook, Instagram, and WhatsApp. Contact management, customer segmentation, tagging, and campaign management support sales and marketing outreach. Answer based on 16 reviews Overview ### Can ManyChat help generate leads from social media? ManyChat captures social media leads through automated chats, keyword triggers, website widgets, forms, and follow-up sequences. Small businesses and marketers use it to collect contact details, share offers, answer questions, and guide prospects toward purchases. Results depend on reliable channel connections and platform policies, which can sometimes restrict lead outreach or disrupt workflows. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does ManyChat integrate with? ManyChat integrates with 10 third-party tools, including Mailchimp, Shopify, Google Sheets, ActiveCampaign, Klaviyo, Kit, Make, PayPal, Stripe, and Zapier. These integrations support email marketing, ecommerce, spreadsheet-based lead capture, payment processing, and workflow automation. Meta for Business is also commonly referenced for managing Facebook-based bot interactions. Answer based on 15 reviews Getting Started and Support ### What customer support options does ManyChat offer, and how do users rate the experience? ManyChat offers email/help desk, FAQ/forum, knowledge base, and chat support. User experiences are mixed: some describe the team as friendly, responsive, and helpful with troubleshooting, while others report difficulty reaching support, slow follow-up, unresolved bugs, and limited assistance when issues involve Facebook or Instagram. Answer based on 22 reviews Features and Usability ### Is ManyChat easy to use for beginners? ManyChat makes chatbot setup accessible with a visual flow builder, templates, and editable automation paths. Small business owners and marketing teams often find daily use straightforward, even without coding experience. However, new users can face a learning curve, and advanced workflows, account management, and Messenger-specific limitations may feel restrictive. Answer based on 27 reviews Features and Usability ### How well does ManyChat automate customer messages? ManyChat automates customer conversations effectively across Messenger, Instagram, and other supported channels through keywords, comment replies, broadcasts, and scheduled flows. Marketing teams value personalized messages, lead routing, and less manual inbox work. Delivery rules set by social platforms can limit outreach, while some users report occasional automation or SMS campaign glitches. Answer based on 18 reviews ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) ManyChat supports **Automated Responses** and **Natural Language Processing**, so teams can reply faster at scale and handle more conversational requests with better intent recognition. However, it does not include **Language Detection**. Instead, it offers other features that reviewers also rate highly, including **Live Chat** (**48%**), **Customer Support** (**46%**), and **AI/Machine Learning** (**42%**). These capabilities help businesses manage real-time conversations, improve service quality, and automate more customer interactions, allowing teams to respond efficiently while maintaining a better customer experience. Automated Responses 4.5 (29) 44.83% of 29 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Natural Language Processing 3.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 4.7 (30) 33.33% of 30 reviewers that rated this feature as important or highly important Ability to chat online in real time AI/Machine Learning 3.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.7 (38) 44.74% of 38 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customizable Branding 4.3 (25) 24.00% of 25 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding ManyChat 31 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Segmentation: Group leads or contacts based on their specific characteristics - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.3 (72) 4.3 Based on 72 reviews ## Pricing Value for money 4.2 (60) Free Version [View pricing plan details](https://www.capterra.com/p/206636/ManyChat/pricing/) Basic $15.00 Flat Rate,Per Month Value for money 4.2 (60) 4.2 Based on 60 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Make](https://www.capterra.com/p/154278/Integromat/)[ Kit](https://www.capterra.com/p/175000/ConvertKit/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (59) 4.0 Based on 59 reviews ## User reviews Overall rating 4.6 Based on 72 reviews Filter by rating Counts reflect reviews available in this feed. 5(50) 4(17) 3(2) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful Luciano Z. ChatBot and Automation Consultant Used the software for: 3-5 years ### "The reference app for conversational design" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2021 Overall experience excellent: we are dealing with a product that does many things and does them well. After an initial start a bit quiet and with few integrations, ManyChat has been able to conquer and establish itself in the market for advanced features, such as integrations and templates. This is the platform that I recommend to anyone who is starting from scratch. Pros The product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability Cons I feel the lack of being able to make chatbots for the web channel: at the moment you can only create bots for Messenger, Email, SMS, Telegram, WhatsApp, and Instagram. In the free plan you can't do almost anything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: Less than 1 year ### "The revolutionary ChatBot ever developed" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 12, 2023 I have typically been pleased with the ManyChat platform as a user. ManyChat has helped me overcome a variety of company obstacles, such as automating lead creation, marketing, and customer service. I value the advantages I've experienced, including increased effectiveness in managing repetitive activities, improved user engagement through tailored interactions, and the capacity to communicate with a larger audience via various channels. In order to better improve my experience, I have also mentioned platform policy difficulties and wanted extra functionality. Overall, ManyChat has shown to be an effective tool for boosting client interaction and optimizing my business procedures. Pros Its automation features, multi-channel support, and lead generation tools. I found the software to be rather user-friendly, particularly when setting up automatic messaging sequences and chatbots. Integrating with already-existing business processes can take several forms depending on the workflow's complexity and the particular tools and systems being used. It also provides integration possibilities with various outside technologies, making it simpler for organizations to integrate it with their current tech stack. Cons Requests for more functionality on the free plan, a learning curve for sophisticated automation, sporadic problems integrating based on current infrastructure, worries about shifting platform rules, and more. Although I found the platform to be user-friendly for creating chatbots, integrating it with some particular business processes proved to be somewhat challenging. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Independent Sales Consultant Used the software for: 3-5 years ### "It's great if you have a large, active, and engaged following" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 13, 2024 Overall, it was positive, and honestly, I may become a customer again one day. Pros Keywords, Referral Links, Sequences. I loved that I could use it for both Facebook and Instagram. The automation allowed me to connect with customers without having to be tied to my phone responding to messages. Cons During the pandemic, I used the program a lot, but it was becoming cost prohibitive. Manychat charges based on the number of subscribers you have, even if you never message them. Which is problematic when you take into account spam and bots. I was paying for people I wasn't even talking to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Digital Marketing Manager Used the software for: 3-5 years ### "Great messenger chatbot and SMS marketing tool!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 23, 2021 ManyChat is a comprehensive chatbot that will meet most professional marketers' needs. The free version would be sufficient in most small business applications. Highly recommend the automation and messenger campaign marketing tools. Pros Capture leads directly from Facebook / Instagram messenger using live chat support icons embedded on your web pages or directly from your social media channels. Automated response workflows make it easy to setup a customer journey, provide FAQs more organically, and capture emails or phone numbers for future marketing. Cons ManyChat has some decent API options via Zapier which allows access to most tools and native integrations with CRMs like Hubspot and Salesforce. However, this is only contact data and not behaviors. A more comprehensive integration on the CRM contact record that links to ManyChat's SMS and chat activity would be very useful for sales lead scoring and customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Ceo Used the software for: 3-5 years ### "An Exotic Online Chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2023 Overall Experience with ManyChat was phenomenal, i would definitely advise you to give it a try. Pros I like how ManyChat supports integration with popular messaging apps like Facebook Messenger and Instagram. With a lot of companies you would not be able to do as much with Facebook Messenger and Instagram but ManyChat lets you. Cons Only thing I didn’t like about ManyChat is its support system. It seemed like you were almost not able to reach them. But overall, a great user base that helps out on other social media platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gaurav J. Sr. Ecommerce Marketing Manager Used the software for: 3-5 years ### "We Automated our Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2022 I really love the platform as I learned and made more than 200 highly conversational chatbots by myself in different Occasions. Having made and used these many chatbots, I found no issues with its execution neither any customer complaints. We are still using Manychat in our company to address new and existing clients with new launches and Broadcasting Offers. Pros I really liked the ability of personalizing our messages when addressing clients since the names are auto populated from different social media platforms. Thus it takes less number of replies from the customer to get to conversion. Cons JSON was a little issue when we started initially but now work is smooth. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Freelancer Used the software for: 3-5 years ### ""ManyChat: An Easy and Affordable Chatbot Solution with Limitations"" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 19, 2023 The ManyChat experience can vary depending on the user's expectations and particular use case. However, the program is generally regarded as being user-friendly and simple to set up. Without coding knowledge, users may easily develop and manage chatbot conversations using the drag-and-drop interface.In conclusion, ManyChat can be an excellent solution for companies looking for a simple and economical approach to automate client interactions on chat platforms. However, it might not be the ideal choice for companies who require more sophisticated customization and analytics features. Pros The user-friendly interface of ManyChat makes it simple to start up and maintain chatbots.Customer interactions can be automated with the help of ManyChat, including the provision of product information or the resolution of frequently requested questions.Affordable: ManyChat provides both a free plan and reasonably priced subscription plans. Cons Limited customization options: ManyChat's chatbot interactions aren't very customizable and might not be able to handle more complicated requests.Limited analytics: The analytics provided by ManyChat are basic and may not be sufficient for businesses that need more detailed data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ulmeanu A. ceo Used the software for: 3-5 years ### "An easy to use platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 7, 2023 Pros It is stable and easy to manage.Lots of documentation on the internet. Easy to learn. Cons A rather high price compared to other platformsIt doesn't have many AI options Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "The best FB Messenger ChatBot Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 9, 2022 The builder UI changed frequently, and kept making it harder to access features I was relying on. Additionally, FB tightened a lot of the requirements making it harder to reach leads Pros I like being able to quickly duplicate my existing template chatbot over to set up new clients quickly Cons The pricing is too high, and integrating with other tools required lots of patchwork zapier solutions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ivan N. Marketing Director Used the software for: 3-5 years ### "The OG of all Chatbots" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 6, 2022 Been a user for many years and their product has continuously improved and become more stable over time. Pros ManyChat is the premium solution for all chatbot messaging and automation. It's rich in features and is by far the most well-rounded solution for serious marketers. Their UI is on point and building bot flows is enjoyable and highly customizable. Cons Their inbox can use some work on the UI/UX side but we don't really use them for that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/206636/ManyChat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Tidio vs ManyChat](https://www.capterra.com/compare/144040-206636/Tidio-Chat-vs-ManyChat)