# ManyChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ManyChat the right Chatbot solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/206636/ManyChat/reviews --- ManyChat 4.6 (72) [View alternatives](https://www.capterra.com/p/206636/ManyChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ManyChat Ease of use 4.4 Customer Service 4.0 ## Pros and Cons in Reviews JH Joy H Independent Sales ConsultantRetail, Self-employedUsed the software for: More than 2 years. “The automation allowed me to connect with customers without having to be tied to my phone responding to messages.“ November 4, 2024 KC Kelby C PresidentPublishing, 2 - 10 employeesUsed the software for: 1-2 years. “Adding an additional account caused the primary account to disconnect from Meta and issues for the following week because their system didn't properly interface with Meta Account/Business Manager.“ August 28, 2023 MR Mugume R ManagerEntertainment, 2 - 10 employeesUsed the software for: 6-12 months. “I value the advantages I've experienced, including increased effectiveness in managing repetitive activities, improved user engagement through tailored interactions, and the capacity to communicate with a larger audience via various channels.“ October 5, 2023 GS Guilherme S OwnerE-Learning, Self-employedUsed the software for: I used a free trial. “The app simply won't work and they offer no support whatsoever, not even after subscribing to the paid version of the app.“ July 29, 2023 EL Ettore L managerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “I like to use it a lot for my customer support in Facebook page, but also to make myself known and create a good gamification opportunity that is very useful for attracting leads and offering discount codes.“ October 17, 2023 EL Emil L Graphic DesignerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Privacy concerns: Chatbots may raise privacy concerns for certain users, especially if they are being utilized to process orders or payments.“ December 22, 2022 EL Ettore L managerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “I have been using Manychat for several years and I must admit that it is the market leader for the chatbot sector, I find it a very useful tool for creating interesting workflows, perfect for lead generation and for creating fantastic funnels.“ October 17, 2023 MW Montrez W CeoConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Only thing I didn’t like about ManyChat is its support system.“ November 15, 2023 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luciano Z. ChatBot and Automation Consultant Information Services Used the software for: 2+ years ### "The reference app for conversational design" December 2, 2021 5.0 Overall experience excellent: we are dealing with a product that does many things and does them well. After an initial start a bit quiet and with few integrations, ManyChat has been able to conquer and establish itself in the market for advanced features, such as integrations and templates. This is the platform that I recommend to anyone who is starting from scratch. Pros The product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability Cons I feel the lack of being able to make chatbots for the web channel: at the moment you can only create bots for Messenger, Email, SMS, Telegram, WhatsApp, and Instagram. In the free plan you can't do almost anything. Switched from [FlowXO](https://www.capterra.com/p/206159/FlowXO/)[Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Reduced costs, greater stability, more integrations, more publication channels Review Source MR Mugume R. Manager Entertainment Used the software for: 6-12 months ### "The revolutionary ChatBot ever developed" October 5, 2023 4.0 I have typically been pleased with the ManyChat platform as a user. ManyChat has helped me overcome a variety of company obstacles, such as automating lead creation, marketing, and customer service. I value the advantages I've experienced, including increased effectiveness in managing repetitive activities, improved user engagement through tailored interactions, and the capacity to communicate with a larger audience via various channels. In order to better improve my experience, I have also mentioned platform policy difficulties and wanted extra functionality. Overall, ManyChat has shown to be an effective tool for boosting client interaction and optimizing my business procedures. Pros Its automation features, multi-channel support, and lead generation tools. I found the software to be rather user-friendly, particularly when setting up automatic messaging sequences and chatbots. Integrating with already-existing business processes can take several forms depending on the workflow's complexity and the particular tools and systems being used. It also provides integration possibilities with various outside technologies, making it simpler for organizations to integrate it with their current tech stack. Cons Requests for more functionality on the free plan, a learning curve for sophisticated automation, sporadic problems integrating based on current infrastructure, worries about shifting platform rules, and more. Although I found the platform to be user-friendly for creating chatbots, integrating it with some particular business processes proved to be somewhat challenging. Switched from [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) I've discovered ManyChat to be a remarkably strong and versatile chatbot platform with a number of benefits. These capabilities have significantly improved my capacity to provide my audience with customised and interesting chatbot experiences. I can easily segment users with ManyChat, take use of multi-channel support, build lengthy messaging sequences, and even incorporate e-commerce features for direct sales within chat chats. Additionally, the platform's support for rich media assets, SMS connectivity, and user-friendly flow builder have all proven crucial in creating dynamic and engaging chatbot conversations. I can better refine my marketing strategy for more client engagement and satisfaction thanks to the advanced broadcast scheduling and A/B testing capabilities. Review Source JH Joy H. Independent Sales Consultant Retail Used the software for: 2+ years ### "It's great if you have a large, active, and engaged following" November 4, 2024 3.0 Overall, it was positive, and honestly, I may become a customer again one day. Pros Keywords, Referral Links, Sequences. I loved that I could use it for both Facebook and Instagram. The automation allowed me to connect with customers without having to be tied to my phone responding to messages. Cons During the pandemic, I used the program a lot, but it was becoming cost prohibitive. Manychat charges based on the number of subscribers you have, even if you never message them. Which is problematic when you take into account spam and bots. I was paying for people I wasn't even talking to. Review Source VR Verified Reviewer Digital Marketing Manager Consumer Goods Used the software for: 2+ years ### "Great messenger chatbot and SMS marketing tool!" December 21, 2021 4.0 ManyChat is a comprehensive chatbot that will meet most professional marketers' needs. The free version would be sufficient in most small business applications. Highly recommend the automation and messenger campaign marketing tools. Pros Capture leads directly from Facebook / Instagram messenger using live chat support icons embedded on your web pages or directly from your social media channels. Automated response workflows make it easy to setup a customer journey, provide FAQs more organically, and capture emails or phone numbers for future marketing. Cons ManyChat has some decent API options via Zapier which allows access to most tools and native integrations with CRMs like Hubspot and Salesforce. However, this is only contact data and not behaviors. A more comprehensive integration on the CRM contact record that links to ManyChat's SMS and chat activity would be very useful for sales lead scoring and customer service. Alternatives considered [Activechat](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/)[Drift](https://www.capterra.com/p/227417/Drift/) Reason for choosing ManyChat ManyChat pro version won out due to its ease of deployment and features cost comparison. There is no comparison for Facebook / Instagram messenger campaign marketing. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) While other chat options like Drift have a more robust feature set at a higher price, the ManyChat pro version won out due to its ease of deployment and features cost comparison. Review Source MW Montrez W. Ceo Construction Used the software for: 2+ years ### "An Exotic Online Chatbot" November 15, 2023 5.0 Overall Experience with ManyChat was phenomenal, i would definitely advise you to give it a try. Pros I like how ManyChat supports integration with popular messaging apps like Facebook Messenger and Instagram. With a lot of companies you would not be able to do as much with Facebook Messenger and Instagram but ManyChat lets you. Cons Only thing I didn’t like about ManyChat is its support system. It seemed like you were almost not able to reach them. But overall, a great user base that helps out on other social media platforms. Switched from [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Chatfuel didn’t provide me all of the extras that it was advertising. Review Source Gaurav J. Sr. Ecommerce Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "We Automated our Customer Support" October 19, 2022 5.0 I really love the platform as I learned and made more than 200 highly conversational chatbots by myself in different Occasions. Having made and used these many chatbots, I found no issues with its execution neither any customer complaints. We are still using Manychat in our company to address new and existing clients with new launches and Broadcasting Offers. Pros I really liked the ability of personalizing our messages when addressing clients since the names are auto populated from different social media platforms. Thus it takes less number of replies from the customer to get to conversion. Cons JSON was a little issue when we started initially but now work is smooth. Review Source Phil J. Freelancer Marketing and Advertising Used the software for: 2+ years ### ""ManyChat: An Easy and Affordable Chatbot Solution with Limitations"" January 14, 2023 4.0 The ManyChat experience can vary depending on the user's expectations and particular use case. However, the program is generally regarded as being user-friendly and simple to set up. Without coding knowledge, users may easily develop and manage chatbot conversations using the drag-and-drop interface.In conclusion, ManyChat can be an excellent solution for companies looking for a simple and economical approach to automate client interactions on chat platforms. However, it might not be the ideal choice for companies who require more sophisticated customization and analytics features. Pros The user-friendly interface of ManyChat makes it simple to start up and maintain chatbots.Customer interactions can be automated with the help of ManyChat, including the provision of product information or the resolution of frequently requested questions.Affordable: ManyChat provides both a free plan and reasonably priced subscription plans. Cons Limited customization options: ManyChat's chatbot interactions aren't very customizable and might not be able to handle more complicated requests.Limited analytics: The analytics provided by ManyChat are basic and may not be sufficient for businesses that need more detailed data. Review Source Adrian U. ceo Marketing and Advertising Used the software for: 2+ years ### "An easy to use platform" September 6, 2023 5.0 Pros It is stable and easy to manage.Lots of documentation on the internet. Easy to learn. Cons A rather high price compared to other platformsIt doesn't have many AI options Review Source Dave N. Owner Real Estate Used the software for: 2+ years ### "The best FB Messenger ChatBot Platform" August 4, 2022 4.0 The builder UI changed frequently, and kept making it harder to access features I was relying on. Additionally, FB tightened a lot of the requirements making it harder to reach leads Pros I like being able to quickly duplicate my existing template chatbot over to set up new clients quickly Cons The pricing is too high, and integrating with other tools required lots of patchwork zapier solutions Alternatives considered [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Review Source Ivan N. Marketing Director Retail Used the software for: 2+ years ### "The OG of all Chatbots" April 5, 2022 5.0 Been a user for many years and their product has continuously improved and become more stable over time. Pros ManyChat is the premium solution for all chatbot messaging and automation. It's rich in features and is by far the most well-rounded solution for serious marketers. Their UI is on point and building bot flows is enjoyable and highly customizable. Cons Their inbox can use some work on the UI/UX side but we don't really use them for that. Review Source CS Christian S. Técnico en administración de redes computacionales Marketing and Advertising Used the software for: 6-12 months ### "Buenísima experiencia" October 21, 2022 5.0 Pros Me gustó todas las opciones que tiene para poder configurar y dar múltiples opciones a tu cliente para que se torne una conversación bien fluida Cons Cuando empiezas a conocer una herramienta tiende a ser un poco tedioso el conocerla desde cero, pero cuando la empiezas a usar todos los días ya te familiarizas Reason for choosing ManyChat Habían muchos más tutoriales en youtube y por ende se me hizo fácil aprender a usarlo con las múltiples opciones que tiene Review Source GB Goma B. Instructor Non-Profit Organization Management Used the software for: 1-2 years ### "Robust UI, Simple to get started" May 14, 2023 5.0 Pros The platform's UI is intuitive, and setting up chatbots and automating conversations is a straightforward process. Even if you're not tech-savvy, you'll find it easy to navigate and use effectively. Another standout feature of ManyChat is its seamless integration with popular platforms like Facebook Messenger, Instagram, and SMS. Cons it's important to note that there is a slight learning curve, especially when it comes to utilizing the more advanced features. Additionally, it's a good practice to double-check specific integrations to ensure compatibility with the tools or systems you use in your business. Review Source HL Heidi L. Assistent manager Construction Used the software for: 2+ years ### "A GREAT Omnichannel Platform" December 19, 2022 5.0 Overall it's great Pros I definitely recommend them for constructing bots because they have a fantastic and helpful customer support crew. It is also reasonably priced. Cons What I dislike about it—and this is not a problem with manychat—is that both of my phone's applications tend to become jumbled up if I have both manychat and Facebook Business Manager installed. Review Source Habib G. Agent Marketing and Advertising Used the software for: 6-12 months ### "Manychat, le meilleur" October 17, 2023 5.0 Malgré ses quelques dysfonctionnements, Manychat est un excellent plateforme de création de chatbots. Surtout que son service client est réactif et très utile. Pros ManyChat est un outil formidable qui permet à ses utilisateurs d'automatiser la communication avec les clients. Il permet surtout de créer des chatbots conviviaux grâce à sa grande variété de fonctionnalités. Cons Ce que je reproche à Manychat est principalement son coût. De même, la plateforme est parfois instable, ce qui empêche de travailler en tout temps. Review Source BO Bryan O. Leader Computer Software Used the software for: 2+ years ### "Many Chat" April 26, 2022 4.0 Very easy to use, customers seem to like it to start, but then realize it's a bot, great to send blast but now with restrictions not as effective as once was Pros Very easy to use, effective to capture data Cons Not a great follow-up tool for the long term due to restrictions. Review Source Pierfrancesco Maria P. Ceo & Founder Marketing and Advertising Used the software for: 2+ years ### "As an Educator Partner I always recommend it" February 11, 2022 5.0 Pros Build a complete chatbot without knowing the programming code Cons The platform is always developing new features Review Source DS Daniela S. Professora Food & Beverages Used the software for: Less than 6 months ### "Manychat changed my life" January 4, 2023 5.0 Manychat has brought me many customers who buy my courses, at times that are unlikely for many people. I am very happy with Manychat. Pros I love Manychat, because it makes my work a lot easier, especially in automating messages. I have great returns from my clients, thus facilitating sales even when I am not working. I highly recommend! Cons When I make the funnels to be used on Instagram, the system sometimes gives error messages. There could be a team that could help us solve this problem, because right at the beginning that I started using it was a big obstacle. Review Source Adrian A. Digital Project Manager Marketing and Advertising Used the software for: I used a free trial ### "Great for first steps into IA chat and bots!" December 4, 2022 5.0 Pros The onboarding is great and is super fun to start creating a chatbot! Ideal to begin with IA chatbots and automated chats. Is, also, a very great tool to turn chats into a contact and - finally- a lead. Cons I am from argentina and here we have some issues to pay in dollar. This is a comment for most apps, in fact: to pay in US dollar is not a good option for argentine people. Maybe you can make a difference if you add local money to pay. Review Source Siddharth P. Owner E-Learning Used the software for: 6-12 months ### "The only messenger marketing software anyone will ever need" May 3, 2022 5.0 Pros 1\. Growth tools 2. Ref parameters 3. Open API 4. A lot of native integrations Cons 1\. Expensive pricing 2. Less responsive customer support 3. Slow development of innovation Review Source Marius T. CEO Marketing and Advertising Used the software for: 1-2 years ### "Focused on Facebook & a little expensive" January 23, 2021 4.0 We used Manychat for all our facebook pages to sell items in a conversational style. Pros Its really easy to set up and every step is guided - you cant get it wrong! If you need a hyper focused tool for facebook marketing, this is the go to solution. Cons Its pricey and limited in functionality compared to other upcoming products. Review Source CC Connor C. Owner Retail Used the software for: 2+ years ### "A must have for conversational commerce" January 21, 2022 5.0 Overall my experience has been good, I just wish the unlimited contact plan remained free. Pros I love the ability to build advanced flows to create conversational commerce experiences for my customers. Cons Recently ManyChat has removed their unlimited contacts free plan, which is unfortunate. Review Source AD Anamaria D. Freelancer Design Used the software for: I used a free trial ### "Awesome for Facebook ads" November 10, 2021 5.0 Pros Setting up the flow is really easy and they provide all tutorials you need in order to do a great job. Cons I can't think of anything that I didn't like about it. The only thing I would change would be the ownership of account to not be linkedin to Facebook but to email maybe in case anything happens to your Facebook to not lose ManyChat account. Reason for choosing ManyChat Seemed like a very interesting tool that is easy to set up compared to others. Also I read reviews that it did not have tracking issues compared to other similar tools such as Chatfuel. Review Source Eduardo C. VP of Sales Marketing and Advertising Used the software for: 1-2 years ### "Great software but limited to FB policy" July 13, 2021 4.0 I created automations to handle customer support. Pros Manychat is super easy to user. Anyone can implement complex messenger automations with drag and drop functionalities. You can get a fully automated system up and running in hours. Cons Facebook Messenger policies are now very strict and that hurts Manychat because you can't message a user outside of the 24 hour period. This is now making list building in Messenger impossible. Review Source CT Claire T. Marketing Director Apparel & Fashion Used the software for: Less than 6 months ### "It's worked great for our brand!!" February 11, 2022 5.0 Had a great experience with the app! It's exactly what we've been wanting! Pros It's extremely affordable and super easy to use! It's great to set up and it allows for a great way to connect with our customers! Cons Not really much to not like, it's a great software and I highly recommend it. Review Source EL Emil L. Graphic Designer Health, Wellness and Fitness Used the software for: 2+ years ### "Revolutionizing Customer Service with ManyChat Chatbots" December 22, 2022 4.0 Overall, ManyChat is generally well-regarded as a powerful and user-friendly platform. It has a large user base and a growing number of integrations and partnerships, which can help businesses and organizations get the most out of their investment. However, as with any tool or platform, there may be some potential drawbacks to consider, such as cost, limited functionality, and privacy concerns. Businesses and organizations should carefully weigh the pros and cons before deciding if ManyChat is the right fit for them. Pros Some of the most impactful features include:1. Automated chatbot flows: You can build automated chatbot flows with ManyChat that can respond to client queries, provide tailored messages, and even manage purchases and payments. Your marketing and customer service operations can be streamlined as a result.2. Segmentation and targeting:With ManyChat, you can build specialized audiences based on a range of variables, including geography, activity, and interests, and then deliver those audiences specific messages. You are thus able to send out communications that are more pertinent and distinctive.3. Integrations: Numerous prominent tools and platforms, such as CRMs, e-commerce platforms, and email marketing software, are available for integration with ManyChat. Your customer service and marketing operations can be made more efficient as a result.4. Visual flow builder: Even if you have little to no coding knowledge, you can easily develop and maintain chatbot flows with ManyChat's visual flow builder.5. Analytics and reporting: The analytics and reporting tools in ManyChat let you monitor your chatbot's effectiveness and pinpoint its weak points.Overall, these features can help businesses and organizations of all sizes improve their customer communications and engagement, leading to increased customer loyalty and satisfaction. Cons Businesses and organizations should think about these potential negatives before adopting ManyChat as they would with any product or platform. A few possible drawbacks of ManyChat include:1. Limited functionality: Even while ManyChat offers a wide variety of features and integrations, not all businesses or organizations will find that it is able to suit their demands. Some situations can be better suited to more specialized or sophisticated chatbot platforms.2. Dependence on Facebook: ManyChat is essentially a chat platform for Facebook Messenger, therefore in order to use it effectively, businesses and organizations will need to be well-known on Facebook. Some people might not find this possible or appealing.3. Privacy concerns: Chatbots may raise privacy concerns for certain users, especially if they are being utilized to process orders or payments. To allay these worries, companies and organizations using ManyChat should be open about their data collecting and usage practices.Overall, while ManyChat can be a powerful and useful tool for improving customer communication and engagement, it is important for businesses and organizations to carefully consider their needs and resources before deciding if it is the right fit for them. 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