# ManyChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ManyChat the right Chatbot solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/206636/ManyChat/reviews --- ManyChat 4.6 (72) [View alternatives](https://www.capterra.com/p/206636/ManyChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ManyChat Ease of use 4.4 Customer Service 4.0 ## Pros and Cons in Reviews JH Joy H Independent Sales ConsultantRetail, Self-employedUsed the software for: More than 2 years. “The automation allowed me to connect with customers without having to be tied to my phone responding to messages.“ November 4, 2024 KC Kelby C PresidentPublishing, 2 - 10 employeesUsed the software for: 1-2 years. “Adding an additional account caused the primary account to disconnect from Meta and issues for the following week because their system didn't properly interface with Meta Account/Business Manager.“ August 28, 2023 MR Mugume R ManagerEntertainment, 2 - 10 employeesUsed the software for: 6-12 months. “I value the advantages I've experienced, including increased effectiveness in managing repetitive activities, improved user engagement through tailored interactions, and the capacity to communicate with a larger audience via various channels.“ October 5, 2023 GS Guilherme S OwnerE-Learning, Self-employedUsed the software for: I used a free trial. “The app simply won't work and they offer no support whatsoever, not even after subscribing to the paid version of the app.“ July 29, 2023 EL Ettore L managerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “I like to use it a lot for my customer support in Facebook page, but also to make myself known and create a good gamification opportunity that is very useful for attracting leads and offering discount codes.“ October 17, 2023 EL Emil L Graphic DesignerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Privacy concerns: Chatbots may raise privacy concerns for certain users, especially if they are being utilized to process orders or payments.“ December 22, 2022 EL Ettore L managerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “I have been using Manychat for several years and I must admit that it is the market leader for the chatbot sector, I find it a very useful tool for creating interesting workflows, perfect for lead generation and for creating fantastic funnels.“ October 17, 2023 MW Montrez W CeoConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Only thing I didn’t like about ManyChat is its support system.“ November 15, 2023 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luciano Z. ChatBot and Automation Consultant Information Services Used the software for: 2+ years ### "The reference app for conversational design" December 2, 2021 5.0 Overall experience excellent: we are dealing with a product that does many things and does them well. After an initial start a bit quiet and with few integrations, ManyChat has been able to conquer and establish itself in the market for advanced features, such as integrations and templates. This is the platform that I recommend to anyone who is starting from scratch. Pros The product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability Cons I feel the lack of being able to make chatbots for the web channel: at the moment you can only create bots for Messenger, Email, SMS, Telegram, WhatsApp, and Instagram. In the free plan you can't do almost anything. Switched from [FlowXO](https://www.capterra.com/p/206159/FlowXO/)[Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Reduced costs, greater stability, more integrations, more publication channels Review Source MR Mugume R. Manager Entertainment Used the software for: 6-12 months ### "The revolutionary ChatBot ever developed" October 5, 2023 4.0 I have typically been pleased with the ManyChat platform as a user. ManyChat has helped me overcome a variety of company obstacles, such as automating lead creation, marketing, and customer service. I value the advantages I've experienced, including increased effectiveness in managing repetitive activities, improved user engagement through tailored interactions, and the capacity to communicate with a larger audience via various channels. In order to better improve my experience, I have also mentioned platform policy difficulties and wanted extra functionality. Overall, ManyChat has shown to be an effective tool for boosting client interaction and optimizing my business procedures. Pros Its automation features, multi-channel support, and lead generation tools. I found the software to be rather user-friendly, particularly when setting up automatic messaging sequences and chatbots. Integrating with already-existing business processes can take several forms depending on the workflow's complexity and the particular tools and systems being used. It also provides integration possibilities with various outside technologies, making it simpler for organizations to integrate it with their current tech stack. Cons Requests for more functionality on the free plan, a learning curve for sophisticated automation, sporadic problems integrating based on current infrastructure, worries about shifting platform rules, and more. Although I found the platform to be user-friendly for creating chatbots, integrating it with some particular business processes proved to be somewhat challenging. Switched from [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) I've discovered ManyChat to be a remarkably strong and versatile chatbot platform with a number of benefits. These capabilities have significantly improved my capacity to provide my audience with customised and interesting chatbot experiences. I can easily segment users with ManyChat, take use of multi-channel support, build lengthy messaging sequences, and even incorporate e-commerce features for direct sales within chat chats. Additionally, the platform's support for rich media assets, SMS connectivity, and user-friendly flow builder have all proven crucial in creating dynamic and engaging chatbot conversations. I can better refine my marketing strategy for more client engagement and satisfaction thanks to the advanced broadcast scheduling and A/B testing capabilities. Review Source JH Joy H. Independent Sales Consultant Retail Used the software for: 2+ years ### "It's great if you have a large, active, and engaged following" November 4, 2024 3.0 Overall, it was positive, and honestly, I may become a customer again one day. Pros Keywords, Referral Links, Sequences. I loved that I could use it for both Facebook and Instagram. The automation allowed me to connect with customers without having to be tied to my phone responding to messages. Cons During the pandemic, I used the program a lot, but it was becoming cost prohibitive. Manychat charges based on the number of subscribers you have, even if you never message them. Which is problematic when you take into account spam and bots. I was paying for people I wasn't even talking to. Review Source VR Verified Reviewer Digital Marketing Manager Consumer Goods Used the software for: 2+ years ### "Great messenger chatbot and SMS marketing tool!" December 21, 2021 4.0 ManyChat is a comprehensive chatbot that will meet most professional marketers' needs. The free version would be sufficient in most small business applications. Highly recommend the automation and messenger campaign marketing tools. Pros Capture leads directly from Facebook / Instagram messenger using live chat support icons embedded on your web pages or directly from your social media channels. Automated response workflows make it easy to setup a customer journey, provide FAQs more organically, and capture emails or phone numbers for future marketing. Cons ManyChat has some decent API options via Zapier which allows access to most tools and native integrations with CRMs like Hubspot and Salesforce. However, this is only contact data and not behaviors. A more comprehensive integration on the CRM contact record that links to ManyChat's SMS and chat activity would be very useful for sales lead scoring and customer service. Alternatives considered [Activechat](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/)[Drift](https://www.capterra.com/p/227417/Drift/) Reason for choosing ManyChat ManyChat pro version won out due to its ease of deployment and features cost comparison. There is no comparison for Facebook / Instagram messenger campaign marketing. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) While other chat options like Drift have a more robust feature set at a higher price, the ManyChat pro version won out due to its ease of deployment and features cost comparison. Review Source MW Montrez W. Ceo Construction Used the software for: 2+ years ### "An Exotic Online Chatbot" November 15, 2023 5.0 Overall Experience with ManyChat was phenomenal, i would definitely advise you to give it a try. Pros I like how ManyChat supports integration with popular messaging apps like Facebook Messenger and Instagram. With a lot of companies you would not be able to do as much with Facebook Messenger and Instagram but ManyChat lets you. Cons Only thing I didn’t like about ManyChat is its support system. It seemed like you were almost not able to reach them. But overall, a great user base that helps out on other social media platforms. Switched from [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Chatfuel didn’t provide me all of the extras that it was advertising. Review Source Gaurav J. Sr. Ecommerce Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "We Automated our Customer Support" October 19, 2022 5.0 I really love the platform as I learned and made more than 200 highly conversational chatbots by myself in different Occasions. Having made and used these many chatbots, I found no issues with its execution neither any customer complaints. We are still using Manychat in our company to address new and existing clients with new launches and Broadcasting Offers. Pros I really liked the ability of personalizing our messages when addressing clients since the names are auto populated from different social media platforms. Thus it takes less number of replies from the customer to get to conversion. Cons JSON was a little issue when we started initially but now work is smooth. Review Source Phil J. Freelancer Marketing and Advertising Used the software for: 2+ years ### ""ManyChat: An Easy and Affordable Chatbot Solution with Limitations"" January 14, 2023 4.0 The ManyChat experience can vary depending on the user's expectations and particular use case. However, the program is generally regarded as being user-friendly and simple to set up. Without coding knowledge, users may easily develop and manage chatbot conversations using the drag-and-drop interface.In conclusion, ManyChat can be an excellent solution for companies looking for a simple and economical approach to automate client interactions on chat platforms. However, it might not be the ideal choice for companies who require more sophisticated customization and analytics features. Pros The user-friendly interface of ManyChat makes it simple to start up and maintain chatbots.Customer interactions can be automated with the help of ManyChat, including the provision of product information or the resolution of frequently requested questions.Affordable: ManyChat provides both a free plan and reasonably priced subscription plans. Cons Limited customization options: ManyChat's chatbot interactions aren't very customizable and might not be able to handle more complicated requests.Limited analytics: The analytics provided by ManyChat are basic and may not be sufficient for businesses that need more detailed data. Review Source Adrian U. ceo Marketing and Advertising Used the software for: 2+ years ### "An easy to use platform" September 6, 2023 5.0 Pros It is stable and easy to manage.Lots of documentation on the internet. Easy to learn. Cons A rather high price compared to other platformsIt doesn't have many AI options Review Source Dave N. Owner Real Estate Used the software for: 2+ years ### "The best FB Messenger ChatBot Platform" August 4, 2022 4.0 The builder UI changed frequently, and kept making it harder to access features I was relying on. Additionally, FB tightened a lot of the requirements making it harder to reach leads Pros I like being able to quickly duplicate my existing template chatbot over to set up new clients quickly Cons The pricing is too high, and integrating with other tools required lots of patchwork zapier solutions Alternatives considered [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Review Source Ivan N. Marketing Director Retail Used the software for: 2+ years ### "The OG of all Chatbots" April 5, 2022 5.0 Been a user for many years and their product has continuously improved and become more stable over time. Pros ManyChat is the premium solution for all chatbot messaging and automation. It's rich in features and is by far the most well-rounded solution for serious marketers. Their UI is on point and building bot flows is enjoyable and highly customizable. Cons Their inbox can use some work on the UI/UX side but we don't really use them for that. Review Source CS Christian S. Técnico en administración de redes computacionales Marketing and Advertising Used the software for: 6-12 months ### "Buenísima experiencia" October 21, 2022 5.0 Pros Me gustó todas las opciones que tiene para poder configurar y dar múltiples opciones a tu cliente para que se torne una conversación bien fluida Cons Cuando empiezas a conocer una herramienta tiende a ser un poco tedioso el conocerla desde cero, pero cuando la empiezas a usar todos los días ya te familiarizas Reason for choosing ManyChat Habían muchos más tutoriales en youtube y por ende se me hizo fácil aprender a usarlo con las múltiples opciones que tiene Review Source TA Tchikwa A. Ceo Marketing and Advertising Used the software for: 2+ years ### "Manychat is the best " March 17, 2023 4.0 Since I discovered it in 2020, I realised many flows and earn a lot of money Pros Very accessible, the free options can offer Manus choices, and it's very reliable for beginners Cons The manychat don't have french version. Not easy for french speaking users Review Source Habib G. Agent Marketing and Advertising Used the software for: 6-12 months ### "Manychat, le meilleur" October 17, 2023 5.0 Malgré ses quelques dysfonctionnements, Manychat est un excellent plateforme de création de chatbots. Surtout que son service client est réactif et très utile. Pros ManyChat est un outil formidable qui permet à ses utilisateurs d'automatiser la communication avec les clients. Il permet surtout de créer des chatbots conviviaux grâce à sa grande variété de fonctionnalités. Cons Ce que je reproche à Manychat est principalement son coût. De même, la plateforme est parfois instable, ce qui empêche de travailler en tout temps. Review Source EL Ettore L. manager Entertainment Used the software for: 2+ years ### "What you really need for your Facebook pages and more" October 17, 2023 5.0 I like to use it a lot for my customer support in Facebook page, but also to make myself known and create a good gamification opportunity that is very useful for attracting leads and offering discount codes. Its integration with artificial intelligence then makes everything amazing Pros I have been using Manychat for several years and I must admit that it is the market leader for the chatbot sector, I find it a very useful tool for creating interesting workflows, perfect for lead generation and for creating fantastic funnels. I like to connect with activecampaign and similar tools Cons I didn't find any particular problems and I can't complain, for those who do digital marketing it is an important ally, maybe it would be nice in the future to have greater discounts on subscription costs. Review Source SH Shalm H. Brand Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Unable to actually message contacts" November 1, 2020 5.0 Very poor. Pros Fantastic UI and easy to understand features. If only they all worked. Cons We pay for 10,000 contacts each month ($65 USD / mth) yet we are unable to contact them. We have a full understanding of tags and requirements to contact them, however, support is unwilling to assist. When ManyChat uploads the 5,000+ contacts to Facebook Ads, Facebook is unable to match the data uploaded to even 2,000 contacts. When I contact Facebook Support, they tell me to talk to ManyChat. When I talk to ManyChat, they tell me to talk to Facebook. Very poor support and very poor functionality. They offer no access to the data they are uploading, so we are unable to check if there are any errors occurring and support is unwilling to assist. "Unfortunately, I can't provide that info to you, as we don't have enough insight into the Facebook Ads Manager processes. Please, make sure to address it to Facebook support." They should remove the services from their website, but that would defeat the purpose of building a messenger list and therefore make their pricing irrelevant. We will likely have to involve legal services, however, the legal costs will outweigh the subscription fees. Unfortunately for some companies like this is seems the only way. Review Source aL aleah L. sales manager Airlines/Aviation Used the software for: 2+ years ### "A Phenomenal Omnichannel Chatbot Platform" January 9, 2023 5.0 Pros It was an very enjoyable app and i spent a lot of time Cons I Don't understand half of it its a lil confusing Review Source Yann I. Consultant Online Media Used the software for: Less than 6 months ### "A must-have for the modern business owner" May 7, 2021 4.0 Pros There are a few things I like about ManyChat. Firstly, its Facebook Messenger bot. Their Drag, Drop and Connect approach is straightforward and will make you feel like a chatbot genius, because you'll be able to create Facebook Messenger chatbot in minutes by simply clicking, dragging and dropping! Then, there's the text messaging feature. While email is still a powerful asset for marketing and sales, relying on text messages can turn out to be a very wise strategic move. I like the fact that ManyChat can be used for different texting-related things, including sending promo and coupon codes or even have people leave you their phone number or a product review. And if this wasn't enough, ManyChat lets me integrate the platform with tools I use for other parts of my business, like email marketing tools, CRM tools and payment gateways (plus, there's a Zapier integration, which means that I can leverage ManyChat in combination of plenty of other platforms). Cons As someone who isn't using Shopify, I would say that I wouldn't mind seeing what ManyChat does with Shopify with some other platform. In particular, I think that this could help with turning cart abandonments into opportunities to generate more sales Review Source Samuel I. CEO Information Technology and Services Used the software for: 1-2 years ### "My 24/7 Customer Service Assistant " February 17, 2023 4.0 Pros Many things to like about ManyChat but I just want to talk about the chatbot feature as I used it as my personal customer service representative.Easy integration with the Facebook Messenger. Cons Has some limitations.I do like to see an improvement Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Best chatbot tool is the market" December 30, 2022 5.0 Great chatbot and livechat tool. Really powerful and intuitive. I love using it. Pros It's really one of the best chatbot tools. Once you set it up it can be very powerful and increase conversions. Cons It can have a long learning curve so it takes time to use all what it has to offer. Review Source JB John B. Owner Information Technology and Services Used the software for: 1-2 years ### "Many chat value for the price" September 13, 2023 4.0 As a product it's great and the community is also fantastic. Many services try, and fail at creating a supportive community but MC has succeeded here. Pros The ability to reply to people and provide most commonly needed answers Cons It's a bit confusing to learn, though there has been great effort to minimize this Reason for choosing ManyChat n/a Review Source EW Erin W. Founder Computer Software Used the software for: Less than 6 months ### "Super easy to learn, intuitive bot builder. Just wish it could do stand-along chat bots" August 27, 2020 5.0 Pros I looked into more than 50 chatbot options, even building out my project partially in 4 or so. ManyChat was the only option that had enough sophistication to support my extremely complex project. (My goal was to build my service as a chat bot, and use the revenue from that to build a stand-alone app.) The user interface was intuitive enough and pleasant enough that I didn't mind working in it all day, every day for about 3 months. Cons Unfortunately, we had to scrap our entire ManyChat project because our users had so much trouble getting to it. The Messenger embed widget on the website would display weirdly or the widget's buttons wouldn't work randomly. Messenger sometimes breaks its own linking infrastructure. Because it's a bot, it might disappear from a user's chat history. Other users simply didn't understand that it was within Messenger and that that's where they would go back to interact with it again. I had to switch to a no-code app builder, but if ManyChat had also supported its own bot that I could embed on a website, we would have stuck with it. Review Source mW melissa W. Reviewer Marketing and Advertising Used the software for: 6-12 months ### "Wonderful Chatbot Platform" February 13, 2023 4.0 Pros it was easy to use and i love this website is easy and cool Cons nothing everything was just right for me to use this site Review Source MCG Ma Cristina G. admin E-Learning Used the software for: I used a free trial ### "Very User Friendly Bot" December 9, 2021 5.0 So far so good and I will keep it in my system. Pros I like how to set up the flow of the chat bot as it's very easy even without a flowchart knowledge. I can also easily edit it anytime. Cons Perhaps I haven't explored it completely yet but it seems that I'm looking for some emojis and icons that aren't abailable. Reason for choosing ManyChat IIt's user friend;y especially to people who has zero technical skills. Review Source CT Claire T. Marketing Director Apparel & Fashion Used the software for: Less than 6 months ### "It's worked great for our brand!!" February 11, 2022 5.0 Had a great experience with the app! It's exactly what we've been wanting! Pros It's extremely affordable and super easy to use! It's great to set up and it allows for a great way to connect with our customers! Cons Not really much to not like, it's a great software and I highly recommend it. Review Source EL Emil L. Graphic Designer Health, Wellness and Fitness Used the software for: 2+ years ### "Revolutionizing Customer Service with ManyChat Chatbots" December 22, 2022 4.0 Overall, ManyChat is generally well-regarded as a powerful and user-friendly platform. It has a large user base and a growing number of integrations and partnerships, which can help businesses and organizations get the most out of their investment. However, as with any tool or platform, there may be some potential drawbacks to consider, such as cost, limited functionality, and privacy concerns. Businesses and organizations should carefully weigh the pros and cons before deciding if ManyChat is the right fit for them. Pros Some of the most impactful features include:1. Automated chatbot flows: You can build automated chatbot flows with ManyChat that can respond to client queries, provide tailored messages, and even manage purchases and payments. Your marketing and customer service operations can be streamlined as a result.2. Segmentation and targeting:With ManyChat, you can build specialized audiences based on a range of variables, including geography, activity, and interests, and then deliver those audiences specific messages. You are thus able to send out communications that are more pertinent and distinctive.3. Integrations: Numerous prominent tools and platforms, such as CRMs, e-commerce platforms, and email marketing software, are available for integration with ManyChat. Your customer service and marketing operations can be made more efficient as a result.4. Visual flow builder: Even if you have little to no coding knowledge, you can easily develop and maintain chatbot flows with ManyChat's visual flow builder.5. Analytics and reporting: The analytics and reporting tools in ManyChat let you monitor your chatbot's effectiveness and pinpoint its weak points.Overall, these features can help businesses and organizations of all sizes improve their customer communications and engagement, leading to increased customer loyalty and satisfaction. Cons Businesses and organizations should think about these potential negatives before adopting ManyChat as they would with any product or platform. A few possible drawbacks of ManyChat include:1. Limited functionality: Even while ManyChat offers a wide variety of features and integrations, not all businesses or organizations will find that it is able to suit their demands. Some situations can be better suited to more specialized or sophisticated chatbot platforms.2. Dependence on Facebook: ManyChat is essentially a chat platform for Facebook Messenger, therefore in order to use it effectively, businesses and organizations will need to be well-known on Facebook. Some people might not find this possible or appealing.3. Privacy concerns: Chatbots may raise privacy concerns for certain users, especially if they are being utilized to process orders or payments. To allay these worries, companies and organizations using ManyChat should be open about their data collecting and usage practices.Overall, while ManyChat can be a powerful and useful tool for improving customer communication and engagement, it is important for businesses and organizations to carefully consider their needs and resources before deciding if it is the right fit for them. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.