# Page 2 | ManyChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ManyChat the right Chatbot solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/206636/ManyChat/reviews --- ManyChat 4.6 (72) [View alternatives](https://www.capterra.com/p/206636/ManyChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ManyChat ## Showing most helpful reviews Showing 26-50 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Marci M. CEO Consumer Services Used the software for: 1-2 years ### "Love my Bot " June 30, 2022 5.0 Friendly customer service. Super smooth automation. ManyChat has saved my business when I was unable to answer the phone lines. ManyChat has been a dream come true for this business owner that wears many hats! Pros The live chat option when a client is struggling to get specific information that isn’t programmed into the bot has been priceless. I’m able to help the client seamlessly via live chat.? Cons There isn’t anything I don’t like. I like Many Chat and plan to stay with Many Chat as my business grows. Reason for choosing ManyChat Simple Growth set me up with Many Chat and I haven’t had any regrets. Review Source LL Leslie L. owner Retail Used the software for: 2+ years ### "Very reliable and user friendly Chatbot" May 5, 2023 5.0 ManyChat is a messaging bot for Facebook that is well-known for helping companies improve their customer service and support. From my perspective, ManyChat is the ultimate social media marketing tool. It has allowed me to boost lead generation on our Facebook business page and enhance communication with prospective clients around the clock, regardless of their location. Essentially, ManyChat empowers my company to deliver and exchange the content that our audience desires. Pros This product is easy to use and very user friendly. It is very organized and very responsive. I have seen a change in my sales for my business when I started using this software. Cons There has been an occurring issue with using phone apps generally becoming confused when having both manychat and Facebook Business Director running, which I have seen multiple people also complain about. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 1-2 years ### "Chatbots made easy but with a tradeoff " October 25, 2021 5.0 Very positive. It's a great tool for marketing, advertising, collecting data and automating conversations that are basic and/or very repetitive within your operations/sales funnel. However this isn't machine learning or AI, so if you require more advanced tools you may be better off with other tools or hiring a specialist to develop more capable and flexible options. Pros No need of coding knowledge Relatively easy to implement. Great set of tools to launch basic to medium level of chatbots in regards of complexity. Free tools don't feel limited if your trying starting out or have basic needs. Payment tiers are based on your audience/subscriber base so it doesn't feel like your being forced to pay more than what your page needs. Cons With the easy to use interface comes a tradeoff in regards of final complexity of what you may deploy. If you're looking for a toolkit that allows you to develop chatbots you might be better off searching for other options. You're tied down to the compatibility options offered at the time by manychat. Bots require to be tied to a social media account. Managing more than one account at the same time may prove cumbersome. Review Source GR Gustav R. it Facilities Services Used the software for: 1-2 years ### "The Best Social Media Marketing Automation Tool Can Help You Generate Leads On Facebook." January 30, 2023 5.0 Most people are familiar with ManyChat as a Facebook Messaging messenger bot that aids companies in enhancing their customer service and assistance. For me, ManyChat is the pinnacle social media marketing tool. It has enabled me to increase lead generation through our Facebook business page and improve communication with potential customers at any hour of the day, wherever in the world. In essence, ManyChat supports my company in distributing and sharing the content that my audience wants. Pros It's simple to construct new bots using their excellent flow builder.They have a great A/B tester. You can design two (or three or four) different paths for a lead to take, then specify what percentage of leads should take each path. From there, the chatbot takes care of it. This makes it simple to experiment with various queries, phrases, graphics, and other elements to determine what appeals to your leads the most.The Zapier integration makes it simple to transfer that data to our automation platform, and their custom fields make it simple to collect whatever data you want to collect. Cons Truthfully, the only aspect of ManyChat I dislike is their customer service. It appears to be practically nonexistent. That worry is allayed by Facebook's wonderful user community, which supports one another. Review Source MD Mike D. Founder Marketing and Advertising Used the software for: 2+ years ### "Robust non-code chatbot platform for beginners to advanced" February 15, 2024 5.0 Love it, implement advanced chatbots for clients like looking up documents in the cloud and sending to them etc. Pros Easy to setup a new chatbot, create an outline and add the specific actions to be followed. Ability to create complex chats with follow-ups, api calls, tags etc. make it a very robust platform. Cons Instagram comment reply is a bit strange to implement at first. Reason for choosing ManyChat Was highly recommended by industry leaders Review Source KC Kelby C. President Publishing Used the software for: 1-2 years ### "Great Software Idea hindered by Bugs and Poor Customer Service." August 28, 2023 2.0 Signed up for a free trial a year ago. Saw the potential but wanted to look at other options before committing to the platform. The free trial ended and was charged for months without being able to even log into the service to cancel or use. Was receiving receipts to my business email address but couldn't use that email address to log in/recover my password. Finally figured out it I had to authenticate via Facebook for access. The platform has a lot of great features that don't consistently work. Have reported several bugs and issues that customer support goes overboard with attempting to indemnify themselves from rather than addressing. Adding an additional account caused the primary account to disconnect from Meta and issues for the following week because their system didn't properly interface with Meta Account/Business Manager. Pros When it works, it's quite effective at turning the activity through our social channels into actual leads and site traffic. Cons Unfortunately, it doesn't always work and this has led to turn activity through our social channels into frustrated people and missed opportunities Alternatives considered [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Review Source VR Verified Reviewer Founder & CEO E-Learning Used the software for: 1-2 years ### "Amazing chat automation tool" April 1, 2022 5.0 Helps me automate chat and build engagement with website visitors which is tailored to their responses via the chatbot flow. Pros Love that it allows me to customize ManyChat to my brand colours and then add ManyChat to my website via HTML code. You can easily select and choose the pages on my website where ManyChat is to be displayed and where it isn’t. You can preselect for how much the duration of chat pop-up to appear on your website page. Sometimes immediate pop-up feels annoying so I love that they have this option available. They keep on bringing new features and I am excited to try the newest added Instagram dm automation feature. They make it easy to automate the chat flow, which enables you to redirect visitors to pages or lead magnets tailored to their responses in the automated chatbot flow. I like that in addition to the automation of Messages I can manually check and reply to messages from inside my Facebook account itself and don’t need to log in to Manychat once it is set up for automation. Cons Setting up chatbot automation has a bit of a learning curve which you need to be patient with if you want to do it yourself rather than delegating it. Not easy to work on ManyChat via mobile app, as compared to the web app. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 6-12 months ### "Smart bots to build your email list and increase your conversions" October 4, 2021 5.0 ManyChat offers a lot of options for people who want to engage their audience (and grow their email list). For me, this was the ideal tool to start using bots and it was easier than I expected. ManyChat comes with great features out of the box and templates that make getting started easy. The interface is modern, the software is updated frequently and well-supported. With so many people using this for different purposes, it's also easy to get inspired by other businesses. There's a whole community of ManyChat users that's sharing their strategies and examples. You can learn a lot from that. I certainly did, it has inspired my marketing. Pros This is an easy to use chat bot tool that has a lot of features for affordable pricing. It's one of the easiest bot software tools I've used for FB Messenger, and you can also use it for other channels (or a combination), which is really awesome. This smart tool helps creating engaging conversations while boosting your email leads and sales. It's very versatile, unlike other tools. I'm impressed with how well-thought-out this software is. Cons I don't have anything that annoys me. It's a solid tool with plenty of documentation so even though I was completely new to bots, I had one up and running quickly. Review Source BYD Babacar Yves D. Digital Marketer Marketing and Advertising Used the software for: 2+ years ### "Awesome Chatbot tool for digital marketer" December 18, 2022 5.0 Pros As someone who uses ManyChat primarily for chatbots, the platform has everything I need. The interface makes it very easy to build the most complex processes. In addition, there are powerful marketing tools at your disposal. Cons I love building bots on ManyChat and I in every case enthusiastically prescribe it to my clients. It's not difficult to utilize and has every one of the elements I really want for my undertakings. Review Source IS Ivan S. Web developer E-Learning Used the software for: 1-2 years ### "ManyChat Review: A Comprehensive and Feature-Rich Messaging Platform" December 26, 2022 5.0 I have had a positive experience with ManyChat. The chatbot builder is easy to use and allows me to create custom chatbots that can handle a variety of tasks. The marketing tools and integrations are also useful in helping me to send targeted messages to my audience and track the performance of my campaigns. The platform also integrates well with other popular tools, which is convenient. The only downside for me is the pricing, which may be a bit steep for some users. However, considering the wide range of features and tools offered by ManyChat, I believe it is worth the investment for businesses looking to improve their customer communication and engagement. Pros Intuitive and user-friendly chatbot builderWide range of marketing tools and integrationsEasy to connect with other popular platforms and toolsComprehensive and feature-rich messaging platform Cons Some users may find the pricing to be a bit steep Review Source PD Pianist D. Lecturer E-Learning Used the software for: 2+ years ### "A phenomenal platform that automates communication and saves time" March 25, 2023 5.0 its efficiency and time-saving ability has helped me to communicate efficiently with my customers hence saving time. It's ability to automate has enabled me to set up chatbots to handle similar querries hence saving my time to focus on other tasks Pros Through its user-friendly interface, ManyChat makes it easy to create and manage chatbots. I also love the fact that it automates tasks such as sending messages and answering FAQs Cons I like its ability to integrate with various third-party tools such as Facebook messenger and instagram Review Source VR Verified Reviewer Marketing Assistant Marketing and Advertising Used the software for: 6-12 months ### "Manychat the best worker in your company" October 12, 2022 4.0 My experience with Manychat its incredible, cause (in my particular case) has open a new way to communicate with our clients. More personal, more clase, more REAL. Pros I think the BEST feaute of manychat its the possibility of using broadcast. Cause you can send to all your base of data the información at the same time. Cons In the last two months, when you send a flow to one of the clientes, the conversation goes all the way up and you have to go down again wach time, making It a little more difficult to use. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: 1-2 years ### "Excellent value for the money" December 19, 2022 5.0 It is simple to use, simple to put into practice, and quite versatile when it comes to making changes. Pros We chose ManyChat as our website's initial chatbot, and considering its cost, we saw excellent results. The chat comments received from our customers were well received. Cons It can occasionally be challenging for it to accurately collect the customer's responses, as it is with most chatbots. Review Source Wale A. Editor Internet Used the software for: 2+ years ### "Awesome chatbot tool" July 24, 2022 5.0 ManyChat helps me attain several marketing goals by engaging customers with Messenger bots; it also helps me get leads and useful data. Pros As someone using ManyChat primarily for chatbots, the platform has everything I need. The interface makes it extremely easy to build the most complex flows. Apart from this, there are also powerful marketing tools at your disposal. Cons It's hard to find something to complain about, honestly. Review Source JS Justinas S. Direkctor Construction Used the software for: 2+ years ### "Great Chatbot platform" February 4, 2023 5.0 My performance was perfect, and I had no trouble understanding the instructions.I appreciate your assistance in making my little business run like a large one. Pros This approach will help you save more time, which makes it incredibly helpful. Messages or actions can be configured based on your requirements. Consequently, you are able to complete many jobs at once while the bot is operating properly and efficiently. Cons Additionally, it will assist you in filtering the data and connecting with the appropriate person. Review Source Zane Zdenek V. Founder Marketing and Advertising Used the software for: 1-2 years ### "Great tool for marketers " September 12, 2023 5.0 Relatively easy to set up , some tasks are more advanced and you will need time to read through the guides. Pros I like the auto responder on Facebook posts Cons Didn’t see integration with TikTok . This is something that I would like to use Reason for choosing ManyChat Ease of use, nice and clean look Review Source GB Goma B. Instructor Non-Profit Organization Management Used the software for: 1-2 years ### "Robust UI, Simple to get started" May 14, 2023 5.0 Pros The platform's UI is intuitive, and setting up chatbots and automating conversations is a straightforward process. Even if you're not tech-savvy, you'll find it easy to navigate and use effectively. Another standout feature of ManyChat is its seamless integration with popular platforms like Facebook Messenger, Instagram, and SMS. Cons it's important to note that there is a slight learning curve, especially when it comes to utilizing the more advanced features. Additionally, it's a good practice to double-check specific integrations to ensure compatibility with the tools or systems you use in your business. Review Source Milena C. MARKETING Consumer Services Used the software for: 2+ years ### "Ótima opção para atendimento ao consumidor" January 7, 2023 4.0 Uso com facilidade há 4 anos, diariamente e é a ferramenta mais simples e completa para receber mensagens de clientes. Pros A praticidade de contato com o consumidor, ou instalação de chatbot Cons Algumas falhas no envio de mensagens automáticas. Review Source VR Verified Reviewer Automation specialist Marketing and Advertising Used the software for: 2+ years ### "Prezzo alto ma facile curva di apprendimento" January 15, 2023 3.0 Pros È molto facile imparare ad usarlo bene. È consigliatissimo per bot che non hanno pretese elevate Cons Il prezzo scala molto con gli utenti e ogni singolo canale ha bisogno del suo abbonamento Review Source aN armircle N. blogger Computer Software Used the software for: 6-12 months ### "Manychat User review" February 17, 2021 5.0 Manychat is easy to navigate and overall easy to send a message and get a quick reply and get new traffic. I like the different tools that help me build my Subscriber base. I can message a quick question or quiz and the customer will reply with a certain answer and they will automatically be added to my list. Pros Sending ads is now made Fast and perfectly with the ManyChat messenger bot. It has grown my customer list. I always build my messenger Bot in minutes. Sending my customers an AD in messenger with ManyChat convert much faster. My bot is always on autopilot capturing leads to my product. Their software includes Instagram and text messaging in email Bots which I use a lot. I schedule hundreds of broadcasts at one time. I even integrated Shopify and Google Sheets with my ManyChat Bot. I also save money on ads by cleaning my ManyChat list from Inactive Subscribers. That means I am not paying a premium for somebody who does not want to be on my list. Cons I like the idea of Sponsored Messages aka Manychat Paid Broadcast. But I don't like the payment processors like PayPal or stripe I would rather be able to get payments directly to my bank account hope they change it soon. to expensive need to go down on prices. Review Source HL Heidi L. Assistent manager Construction Used the software for: 2+ years ### "A GREAT Omnichannel Platform" December 19, 2022 5.0 Overall it's great Pros I definitely recommend them for constructing bots because they have a fantastic and helpful customer support crew. It is also reasonably priced. Cons What I dislike about it—and this is not a problem with manychat—is that both of my phone's applications tend to become jumbled up if I have both manychat and Facebook Business Manager installed. Review Source VR Verified Reviewer CEO Arts and Crafts Used the software for: 6-12 months ### "Interesting software for collecting customer information." June 3, 2021 4.0 I still using free Manychat to collecting customer's Facebook IDs. I am happy about it. I will try to use the pro one again if I can get full support from the company like to talk to a human or any good tutorial if I can find one. Pros You can be collecting customer information who contact you by messager like Facebook id. And you can use that information when you promote your Facebook. That is the only function I use on the ManyChat platform right now. Cons I had subscribed for pro service and wish to use the chatbot to increase new customers and return customers and to sell my service and product inside Facebook Messenger. I found it very hard to use and I wasn’t successful on how to use it. So, then I unsubscribed. Review Source LB Leonardo B. Director Hospitality Used the software for: 1-2 years ### "Muy caro" November 10, 2022 5.0 todo muy bien, pero es muy caro los suscriptores, y por eso me sali Pros Facil de usar, amigable, tiene todas las funciones que se necesitan en la version pro Cons Muy caro. La version pro tiene muchas cosas que yo no utilizo y por eso se me hace muy caro. Alternatives considered [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Reason for choosing ManyChat en ese momento me parecio mas facil de usar Review Source Rocio C. Customer Support Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Very effective for its price" September 8, 2022 5.0 Pros ManyChat was the first chatbot that we used for our website and we had very good results in relation to its price. Our customers were quite satisfied with the chat responses. Cons As in most chatbots, it is sometimes difficult for it to capture the customer's responses well. Review Source BO Bryan O. Leader Computer Software Used the software for: 2+ years ### "Many Chat" April 26, 2022 4.0 Very easy to use, customers seem to like it to start, but then realize it's a bot, great to send blast but now with restrictions not as effective as once was Pros Very easy to use, effective to capture data Cons Not a great follow-up tool for the long term due to restrictions. 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