--- title: "Mongoose Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mongoose Software - reviews, pricing plans, popular comparisons to other Higher Education products and more." source_url: "https://www.capterra.com/p/206757/Cadence/" page_type: "product" language: "en" --- # Mongoose Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mongoose ## What is Mongoose? Mongoose is the AI Engagement Platform built exclusively for higher education. Trusted by more than 1,000 institutions, Mongoose helps colleges and universities run real, two-way conversations across Text, WhatsApp, and Web Chat with students, alumni, and staff. AI Agents extend those conversations rather than replace the team behind them: the Inbox Assistant, generally available today, handles routine questions, while Outcome Agents in development are built to drive enrollment and retention outcomes directly. Mongoose sits above the CRMs institutions already use, including Slate, Salesforce, and Ellucian, so teams across recruitment, student success, and advancement can reach more students without growing staff. ## What is Mongoose used for? [Admissions](https://www.capterra.com/admissions-software/)[Student Engagement Platform](https://www.capterra.com/student-engagement-platform-software/)[Higher Education](https://www.capterra.com/higher-education-software/) Top alternative Featured Overall rating Based on 64 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $2500 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mongoose?[Manage this product listing](https://www.g2.com/products/mongoose-ai-engagement-platform/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mongoose 4.8 (64) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price $2500 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (64) Ease Of Use 4.8 (619) Value For Money 4.7 (58) Value For Money 4.9 (552) Customer Service 4.9 (60) Customer Service 4.9 (576) ## Mongoose alternatives [4.8 (75)](https://www.capterra.com/p/197828/DreamClass/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (200)](https://www.capterra.com/p/173831/Tuio/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Meritto](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/) [4.6 (619)](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/) [Classter](https://www.capterra.com/p/155900/Classter/) [4.6 (115)](https://www.capterra.com/p/155900/Classter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155900/Classter/) [View all alternatives](https://www.capterra.com/p/206757/Cadence/alternatives/) ## FAQs about Mongoose Overview ### What problems does Mongoose solve? Mongoose solves slow, impersonal student outreach and disorganized texting workflows by giving admissions, advising, retention, and student life teams an easy-to-learn platform for personalized mass messaging, shared inboxes, scheduling, and mobile responses. It helps departments reduce training time, coordinate communications across teams, and reach students faster than email alone. Answer based on 35 reviews Overview ### Which roles and teams benefit most from Mongoose? Mongoose is most used by admissions, enrollment, and recruitment teams in higher education, including directors, counselors, and associate directors who manage prospective student outreach at scale. Operations and technology managers use it to streamline communications, track engagement, improve follow-up workflows, and support orientation, financial aid, and advancement-related student journeys. Answer based on 64 reviews Overview ### What company size and specific industries is Mongoose built for? Mongoose is designed for higher education organizations of all sizes, including colleges, universities, and other higher ed teams that need to communicate with students and alumni. It fits institutions focused on student engagement, retention, and advancement through text, WhatsApp, web chat, and AI-assisted messaging. Features and Usability ### What are the key features of Mongoose? Mongoose includes core communication features like Live Chat and an Information Hub, plus widely used texting and email tools for student communication. Reviewers most often highlight personalized message templates, shared inboxes and team collaboration, segments for targeted campaigns, scheduled and smart messages, CRM integration, and real-time reporting. Answer based on 35 reviews Integrations ### Which third-party tools and platforms does Mongoose integrate with? Mongoose integrates with 8 third-party platforms, including Salesforce Platform, Workday HCM, Ellucian, Slate, Blackbaud CRM, Anthology Encompass, CRM Analytics, and Radius. These integrations cover CRM, analytics, student information, and higher education systems. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does Mongoose offer? Mongoose provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos offer self-paced reference and step-by-step learning materials for setup and feature review. Answer based on 6 reviews Getting Started and Support ### What customer support options does Mongoose offer, and how do users rate the experience? Mongoose offers email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, helpful, and easy to reach, with same-day updates common. Setup guidance, tutorials, and client success assistance stand out, though a few users mention initial integration instructions were confusing. Answer based on 20 reviews Features and Usability ### How well does Mongoose handle text message campaigns? Mongoose makes text campaigns easy to send, schedule, and personalize for outreach teams. Admissions, enrollment, and student services staff often like templates, segments, shared inboxes, and mobile access. Some teams mention message length limits, slower sends at times, and a few feature restrictions around smart messages, app visibility, or video. Answer based on 26 reviews Features and Usability ### Is Mongoose good for team communication and shared inboxes? Mongoose supports team communication well with shared inboxes, multi-user workflows, and fast onboarding. Admissions teams, counselors, and cross-department staff often find it easy to coordinate outreach, respond quickly, and monitor conversations together. Some organizations need extra guidance when setting up multiple departments or data flows, but support helps resolve that. Answer based on 17 reviews ## Features AI summary Based on 2,365 Higher Education reviews Capterra data shows that buyers of Higher Education software rank the following features as their top priorities: - **Student Portal** (**49%** of reviewers rated this feature as critical) - **Learning Management** (**43%**) - **Curriculum Management** (**43%**) Mongoose includes **Curriculum Management**, which helps institutions organize course structures and keep academic planning consistent. However, it does not offer **Student Portal** or **Learning Management**. Instead, it provides **Activity Dashboard** (**37%**), giving teams a way to track interactions and monitor engagement in one place, helping businesses stay informed on student activity and support follow-up efforts more effectively. Communication Management 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Event Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Financial Aid Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage information and/or provide updates regarding student financial aid Mobile App 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Access the system via a mobile application Admissions Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Handle the registration and admission process for existing and new students Application Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates Mongoose 36 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Admissions Management: Handle the registration and admission process for existing and new students - Alumni Management: Tools that help educational institutions or fundraising organizations connect with alumni - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Candidate Management: Build, track, and maintain relationships with candidates - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Curriculum Management: Map out the subjects that comprise courses of study - Data Import/Export: Import and export data to and from software applications - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Management: Schedule and manage the logistics of activities and other gatherings - Financial Aid Management: Manage information and/or provide updates regarding student financial aid - For Alumni Associations: Designed for alumni organizations and associations - For Higher Education: Software designed for higher education organizations - Fundraising Management: Activities related to raising money for a specific cause - Housing Management: Overseeing housing processes, including room occupancy, roommate preferences, and maintenance management - Information Hub: A centralized repository of all information that might be useful to students - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Student Group Management: Curate interest-based student communities, promote their creation, and encourage student participation --- Get Advice We can help you find the software with the features you need. Features 4.7 (64) 4.7 Based on 64 reviews ## Pricing Value for money 4.7 (58) Free Trial Basic $2,500 Per User,Per Year Value for money 4.7 (58) 4.7 Based on 58 reviews ## Integrations [ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Ellucian](https://www.capterra.com/p/135932/Ellucian/)[ CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/)[ Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/)[ Slate](https://www.capterra.com/p/140281/Slate/)[ Anthology Encompass](https://www.capterra.com/p/80648/Encompass/)[ Radius](https://www.capterra.com/p/135215/Radius/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (60) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (60) 4.9 Based on 60 reviews ## User reviews Overall rating 4.8 Based on 64 reviews Filter by rating 5(55) 4(8) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Jaspreet K. Assistant Professor Education Management ### "Useful Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2025 Happy and Satisfied using Cadence for my work Pros It is highly recommend tool for analog and RF circuit simulation output. Cons Did not find any cons; however new user may find it little complicated due to various options available for simulatiins ,as compared to other tools Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TZ Tomas Z. Service Engineer Hospital & Health Care ### "Helpfull tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 12, 2023 Pros I am really suprised, how good this platform works. Requests are really fast responded, Cons Could be some difficulties with uploading bigger files, but it is experience of my collegue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Katherine H. Senior Student Recruitment Specialist Higher Education ### "cadence" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 20, 2022 Overall I really like Cadence, I have had very few issues with it and find it a useful tool to get in touch with students in a modern way. Pros Easy way to get in contact with students via text without needing extra work phones or to use my personal device. Cons The app can sometimes be glitchy, slow to load, or not open at all. Also, this could be user error, but I find it difficult to locate the text number provided for me (so that I can provide it for students) on the app, and always need to pull up the website to find it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB JOHN B. Director of financial Aid Education Management ### "Technology and communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 31, 2020 We have been able to increase our response rates to solicit action. Getting information to our customers so much faster and much more cost effective. Pros Cadence was extremely easy to set up and use. Great customer service. Sales team was pleasant to work with. Client lead is so responsive. Tutorials are excellent. Videos especially. Cons I made a recommendation and the tech team implemented it within a month. I really haven't discovered weaknesses. Switched from [Modern Campus Message](https://www.capterra.com/p/255096/Message/) Went from a Ford Fiesta to Mustang. Easy to use and more user friendly to customers as well. More features. Alternatives considered [Modern Campus Message](https://www.capterra.com/p/255096/Message/) Reasons for choosing Mongoose Cost.Features.Service. \[SENSITIVE CONTENT HIDDEN\] Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jeffrey M. Director of Student Success Higher Education ### "Cadence is a Must for Higher Ed Institutions!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2020 Our experience at Carroll University has been remarkable. So much so that our average retention rate for first to second year students opted in for texting is 97% where it is 53% for those opted out. At Carroll we are excited to continue to partner with Mongoose with using Cadence in the most effective ways possible. Pros It is invaluable to reach a student when you need to and have them respond in a timely manner. I used Cadence in our effort to ensure every student submitted COVID test results prior to arriving to campus for the fall. Along with all of the academic/campus related reason we utilize texting on a regular basis, COVID presented many opportunities to use Cadence and resolve concerns. Cons I can't really say there is something I don't like. Maybe that you can be notified of a new text on your device with notifications from both your email and Mongoose app. But, even here you are able to have these settings notify you or not. Some new users seem worried about notifications, but in the end, there is nothing wrong with knowing you have received a text and can take next steps to assist. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2020 Thank you so much for your thorough feedback, Jeffrey! We're so happy to hear that Cadence has been such an invaluable tool at your university! TZ Tatiana Z. Enrollment Counselor Education Management ### "Wonderful Platform To Communicate!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2020 Pros Scheduling the messages within a time frame to be able to make sure you have covered all your communication within the day and it being sent out at a specific time with no concern. Also, being able to add attachments and emojis to the messages so that they may be more personalized. Cons Not being able to search by phrase for find specific messages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2020 Thank you so much for your feedback, Tatiana! We're so happy to hear that our scheduled messaging capability and personalization has been an enjoyable experience for you! In addition, we greatly value your input when it comes to the platforms search capabilities and are working to continuously improve the user experience. MY Monica Y. Assistant Director of Enrollment Education Management ### "Mongoose Texting Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 3, 2020 We are able to reach students faster. Our students would much rather respond to an email than a text. It has decreased our processing times and increased our transition rates. Pros This product is easy to use! Our students love the personal interaction and we are able to obtain responses quickly and process faster! Cons I dislike that each department is its own silo. It would be much easier if contacts that I load would travel to other department accounts so we aren't all repeating the same upload process. Alternatives considered [Modern Campus Message](https://www.capterra.com/p/255096/Message/) Reasons for choosing Mongoose Price, ease of use, and features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2020 Thank you so much for your feedback, Monica! We value your input and are continuously working to make the platform a positive experience for our users. RS Rachel S. Assistant Director of Admissions & Financial Aid Higher Education ### "Williams Baptist University" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2020 \[SENSITIVE CONTENT HIDDEN\] is an absolutely amazing human and has been so helpful for our team. We have had a great experience using Cadence. Everyone that is a part of the organization has gone above and beyond to help us. Pros I love that Mongoose Cadence has given our college the ability to reach more students via a texting platform. Cons When using your computer to text students not all emoji's are available in the options that are available when using your ipad or cell phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2020 Thank you so much for your feedback, Rachel! We value your input and are continuously working to make your user experience even better! JL Jana L. Director of Enrollment Management Education Management ### "Jana's Opinion" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 3, 2020 Pros Support is always there for questions and explanations Cons Loading contacts can be difficult and confusing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2020 Thank you so much for your feedback, Jana! We really appreciate your honest input, as we are always doing our best to improve the user experience. SL Shayna L. Assistant Director of Annual Giving Higher Education ### "Excellent product that constantly evolves to meet our needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 1, 2020 We were an early adopter of texting in higher education fundraising and couldn’t be happier with Cadence. The platform has really blossomed over the last few years and we’ve seen tremendous results from our campaigns. The platform has helped us easily and personally connect with our large alumni base, which has helped us meet and exceed our fundraising goals. Pros Personalization available in templates, real-time reporting, easy contact loading for campaigns, templates for quickly answering incoming responses. Cons When we first signed on, there weren’t very many advancement shops that were texting so we didn’t have anyone to bounce ideas off of or know best practice but that has changed now. Reasons for choosing Mongoose Ease of use, customizable, the best fit for higher education use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2020 Thank you so much for the feedback, Shayna! We're so happy to hear that Cadence is your preferred texting platform! [View all Reviews](https://www.capterra.com/p/206757/Cadence/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Meritto vs Mongoose](https://www.capterra.com/compare/206757-250169/Cadence-vs-Comprehensive-Admission-Suite)