--- title: "Linc Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Linc Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/206780/Linc/" page_type: "product" language: "en" --- # Linc Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Linc ## What is Linc? Linc’s Gen 3 CX automation platform powers a flexible digital workforce that resolves over 85% of customer inquiries without hand-off to a human agent. We help solve real problems through real conversations with your customers to reduce your support costs and increase conversions and revenue. Brands like PacSun, Carter’s OshKosh, Pampered Chef, and many others have chosen Linc as a partner in creating extraordinary experiences spanning the customer lifecycle from pre-purchase to re-purchase. ## What is Linc used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25000 Usage Based, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Linc Overview Updated September 2026 AI summary Linc is a cloud-based conversational marketing platform designed for midsize and enterprise organizations seeking to enhance customer engagement and experience. It enables real-time, one-to-one messaging and multi-channel communication, supported by analytics and reporting tools. Optional chatbot capabilities allow businesses to automate interactions, helping them connect with customers efficiently across various digital touchpoints. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Linc 3.0 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $25000 Usage Based, Per Year Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (2) Ease Of Use 4.6 (1,205) Value For Money 3.0 (2) Value For Money 4.6 (835) Customer Service 1.5 (2) Customer Service 4.7 (840) ## Linc alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Linc Overview ### What company size and specific industries is Linc built for? Linc is designed for enterprise retail brands, including direct-to-consumer and business-to-business companies. It is built for larger organizations in the retail sector that need support for customer-facing operations across both D2C and B2B sales models. Features and Usability ### What are the key features of Linc? Linc offers AI and machine learning, chatbot creation, live chat, and one-to-one messaging for real-time conversations across channels. It also includes intent recognition, natural language processing, sentiment analysis, knowledge base management, customer service analytics, alerts and escalation, multi-language support, and real-time reporting and dashboards. Integrations ### Which third-party tools and platforms does Linc integrate with? Linc integrates with over 20 third-party tools and platforms, including BigCommerce, Shopify Plus, Salesforce Commerce Cloud, Salesforce Service Cloud, HubSpot Marketing Hub, Mailchimp, Klaviyo, Gorgias, Gladly, and Kustomer. It also connects with Marketo Engage, Campaign Monitor by Marigold, Listrak, Sailthru, Sprinklr, Khoros Marketing, and WORKAREA @COMMERCE. Getting Started and Support ### What training and onboarding options does Linc offer? Linc provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and feature walkthroughs, while documentation gives teams written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does Linc offer? Linc provides email/help desk support, a FAQ/forum, and a knowledge base for self-service help. Support details are limited in the catalog, and no reviewer feedback is available to describe response times or helpfulness, so users should expect only the listed support channels. ## Features AI summary Based on 1,088 Conversational Marketing Platform reviews Capterra reviewers highlight these as the features buyers value most when choosing a conversational marketing platform: - **Chat/Messaging** (**64%** of reviewers rated this feature as critical) - **Campaign Management** (**57%**) - **Chatbot** (**56%**) Linc supports **Chat/Messaging** and **Chatbot**, giving teams direct ways to manage customer conversations and automate responses across common inquiries. However, it does not offer **Campaign Management**. Instead, it provides **Multi-Channel Communication** (**45%**), which helps businesses connect with customers across different touchpoints from one system, allowing teams to respond faster and maintain more consistent interactions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Branding Add customized logos and colors to align with company branding Linc 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - One-to-One Messaging: Send personal messages to clients or attendees - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 2.0 (2) 2.0 Based on 2 reviews ## Pricing Value for money 3.0 (2) Basic $25,000 Usage Based,Per Year Value for money 3.0 (2) 3.0 Based on 2 reviews ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[ Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Gladly](https://www.capterra.com/p/156723/Gladly/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.5 (2) 1.5 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 2 reviews Filter by rating 5(0) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent SD Shawna D. eCommerce Project Manager Cosmetics ### "Eh" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 November 2, 2020 Eh. There really isn't a sense of urgency to get things done. There is also nearly no inter-company communication. The right hand doesn't know what the left hand is saying or doing. We were sold on features that the company cannot deliver on. Pros The chat bot curation tool is easy to use and it's great that it is self-service. Cons It appears that the company is building the plane as they are flying it. We are constantly being told that things are 'to be deployed soon.' There is no reporting dashboard. Any reports you may want to make, you need to mine through bulk data exports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kara S. Marketing Automation Manager Automotive ### "Implemented Shipping Status and Returns" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 September 22, 2020 Pros We have had easier implementations. I don't feel, in the end, that this software was the proper fit for our business processes and size. Cons We frequently have customers telling us that their shipping status is incorrect when viewing the landing page. Linc does not support all of our shipping methods so we also have customers telling us they cannot complete a return because their product doesn't show as delivered. We had issues during implementation trying to work around exceptions for features that were not built out as we needed them. Response times were often slow from our reps. There also seems to be a lack of knowledge surrounding how some of the features actually work. We should have done a much better job of vetting functionality before signing our contract with Linc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 11, 2020 We greatly appreciate your feedback. During the timeframe you implemented Linc (2019), there were issues with the implementation we identified through feedback from partners just like yourself. You're right. It was not easy back then. The new platform Linc. launched at the beginning of 2019, incorporated this feedback into our platform, our technology stack, and our processes. Linc's CX Automation platform is now automating each step in the customer journey from pre-sales through post-sale support with much lighter integration points. Based on the feedback, it sounds like there might still be some challenges with the way the integration was completed. We'll be in touch to see how we can help and if the upgraded platform makes sense for you & the team. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.