# Linc Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Linc Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/206780/Linc --- # Linc Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Linc ## What is Linc? Linc’s Gen 3 CX automation platform powers a flexible digital workforce that resolves over 85% of customer inquiries without hand-off to a human agent. We help solve real problems through real conversations with your customers to reduce your support costs and increase conversions and revenue. Brands like PacSun, Carter’s OshKosh, Pampered Chef, and many others have chosen Linc as a partner in creating extraordinary experiences spanning the customer lifecycle from pre-purchase to re-purchase. ## What is Linc used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25000 Usage Based, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Linc?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.letslinc.com&name=Linc) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Linc 3.0 (2) VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $25000 Usage Based, Per Year Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (2) Ease Of Use 4.7 (30) Value For Money 3.0 (2) Value For Money 4.4 (29) Customer Service 1.5 (2) Customer Service 4.7 (30) ## Linc alternatives [4.5 (487)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Linc Overview ### What company size and specific industries is Linc built for? Linc is designed for enterprise retail brands, including both direct-to-consumer and business-to-business companies. It is built for large organizations in the retail sector that need a solution suited to complex customer and commerce operations across D2C and B2B models. Features and Usability ### What are the key features of Linc? Linc offers AI-powered chatbot and live chat tools, plus chat/messaging, chat transcripts, and multi-channel communication. It includes knowledge base management, contextual guidance, and intent recognition for customer interactions, along with customer service analytics, real-time reporting, activity dashboards, alerts/escalation, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Linc integrate with? Linc integrates with more than 20 third-party platforms, including BigCommerce, Shopify Plus, Magento Marketplace, Salesforce Commerce Cloud, Salesforce Service Cloud, HubSpot Marketing Hub, Klaviyo, Mailchimp, Marketo Engage, Gorgias, Gladly, Kustomer, and Genesys. Getting Started and Support ### What training and onboarding options does Linc offer? Linc provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and later review of features, steps, and configuration details. Getting Started and Support ### What customer support options does Linc offer? Linc provides email/help desk support, an FAQ/forum, and a knowledge base. These channels give users written help for common questions, troubleshooting, and self-service guidance. No reviewer feedback about support experience is available, so support quality, response times, and helpfulness cannot be assessed here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Linc 30 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Interprets what a user is doing based on context and helps guide them through the process. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Helps understand a user's intentions/actions Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 2.0 (2) 2.0 Based on 2 reviews ## Pricing Value for money 3.0 (2) Basic $25,000 Usage Based,Per Year Value for money 3.0 (2) 3.0 Based on 2 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[ Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.5 (2) 1.5 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 2 reviews Filter by rating 5(0) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent SD Shawna D. eCommerce Project Manager Cosmetics ### "Eh" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 November 2, 2020 Eh. There really isn't a sense of urgency to get things done. There is also nearly no inter-company communication. The right hand doesn't know what the left hand is saying or doing. We were sold on features that the company cannot deliver on. Pros The chat bot curation tool is easy to use and it's great that it is self-service. Cons It appears that the company is building the plane as they are flying it. We are constantly being told that things are 'to be deployed soon.' There is no reporting dashboard. Any reports you may want to make, you need to mine through bulk data exports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kara S. Marketing Automation Manager Automotive ### "Implemented Shipping Status and Returns" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 September 22, 2020 Pros We have had easier implementations. I don't feel, in the end, that this software was the proper fit for our business processes and size. Cons We frequently have customers telling us that their shipping status is incorrect when viewing the landing page. Linc does not support all of our shipping methods so we also have customers telling us they cannot complete a return because their product doesn't show as delivered. We had issues during implementation trying to work around exceptions for features that were not built out as we needed them. Response times were often slow from our reps. There also seems to be a lack of knowledge surrounding how some of the features actually work. We should have done a much better job of vetting functionality before signing our contract with Linc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 11, 2020 We greatly appreciate your feedback. During the timeframe you implemented Linc (2019), there were issues with the implementation we identified through feedback from partners just like yourself. You're right. It was not easy back then. The new platform Linc. launched at the beginning of 2019, incorporated this feedback into our platform, our technology stack, and our processes. Linc's CX Automation platform is now automating each step in the customer journey from pre-sales through post-sale support with much lighter integration points. Based on the feedback, it sounds like there might still be some challenges with the way the integration was completed. We'll be in touch to see how we can help and if the upgraded platform makes sense for you & the team. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.