# Chatsilo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chatsilo Software - reviews, pricing plans, popular comparisons to other Lead Nurturing products and more. Source: https://www.capterra.com/p/206848/Chatsilo --- # Chatsilo Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chatsilo ## What is Chatsilo? Chatsilo is customer relationship management software for Facebook Messenger. It allows users to organize and manage messaging contacts. Features include tagging contacts, canned responses, message templates, Google Calendar integration for follow-ups, and exporting tagged contacts to Google Sheets. Users can also send bulk messages with options to set limits, intervals, and randomization. The platform provides a central dashboard for managing tags and messages. ## What is Chatsilo used for? [Lead Nurturing](https://www.capterra.com/lead-nurturing-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatsilo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://chatsilo.com&name=Chatsilo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatsilo 4.1 (9) VS. [4.6 (3,406)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (9) Ease Of Use 4.6 (476) Value For Money 4.1 (8) Value For Money 4.5 (416) Customer Service 4.3 (8) Customer Service 4.5 (389) ## Chatsilo alternatives [4.3 (2,911)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month [4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing [4.5 (484)](https://www.capterra.com/p/207295/Seamless-AI/reviews/) Starting price Contact vendor for pricing [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/206848/Chatsilo/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Chat/Messaging Communicate using direct chat or messages within the system Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Chatsilo 13 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Import and export data to and from software applications Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Adjust communications based on previous interactions or personal preferences Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Get Advice We can help you find the software with the features you need. Features 4.0 (9) 4.0 Based on 9 reviews ## Pricing Value for money 4.1 (8) Free Trial Basic $29.00 Flat Rate,Per Month Value for money 4.1 (8) 4.1 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (8) 4.3 Based on 8 reviews ## User reviews Overall rating 4.1 Based on 9 reviews Filter by rating 5(3) 4(4) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent HL Helen L. Consultant Hospitality ### "Professional Gaslighting, cluncy technology, inaccurately represented" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 12, 2023 The information on Chatsilo's website is factually incorrect and misleading. It says it is compatible with Facebook Marketplace...it is not. They know this, yet they have not corrected their website.The implementation of the Chrome extension is clunky, but I was prepared to put up with this if it did what I needed...it doesn't. When I tried to cancel I had to request this a number of times, and then I discovered that I was still being charged. The team are responsive, but there was no acknowledgement or responsibility taken for this issue, just professional gaslighting: the "if we don't apologise, it didn't happen, and it wasn't our error" mindset is fully in place. I see this happen with increasing frequency in business, and I hate it. If you don't take responsibility for making a mistake, you don't change your practices, and you don't learn from it. This dishonesty needs to be called out. Pros Appearance is good. Idea is good, but the implementation is poor. Cons Doesn't integrate with Facebook Marketplace, despite the website clearly claiming that it does. They know this, I sought to cancel my subscription 3 months ago because of the issue, and they knew about it then...yet they have not corrected this claim on the website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Alta B. Appointment setter Consumer Services ### "Small complaint " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 10, 2022 Overall experience has been good. Pros This software works great on so many levels. Really has made my life easier. Cons I was delighted to find that I can set reminders in my calendar for follow-ups. However, how is it that when you set a reminder from a specific persons category their name doesn't show up in the calendar? Don't make me copy and paste their names in the calendar. I do enough of that already. I now have a bunch of "follow-up" reminders in my calendar with no idea WHO to follow-up with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HM Hawk M. CEO Marketing and Advertising ### "Great Tool To Manage Facebook Conversations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 26, 2020 We primarily use it to manage conversations with content partners. We've got a full production pipeline built out, and LOVE IT! Pros We've been able to easily pipelines of conversations for summits, content partners, hiring, sales, lead magnet distribution, and I'm sure more things down the road. Cons Facebook updates on a regular basis, so there are often bugs - they get fixed fairly quickly as long as someone sends in a ticket. Currently the only way to send in a ticket is to go to their main site and submit it - would love to have it built into the actual app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Erin L. Herbalist Alternative Medicine ### "Easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2020 So easy to use! I love to be organized and Chatsilo does that with ease! Pros Easy to install, easy to use, helps me save time and money, organizes my messenges so I can find groups of people easily, so easy to send mass messages to people, Cons The messages go out a bit slower than I would like. However, it's still 100% faster than having myself do it or paying another person. So this Con is actually a very tiny one. Reasons for choosing Chatsilo I was already in group leads and knew that the products and company were legitimate. Sometimes I fear using an extension not knowing if it will be corrupt or virus laden. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JV Joseph V. Owner Professional Training & Coaching ### "Review for Chatsilo" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 20, 2020 Pros It's very convenient that I can create a CRM via my Facebook Account and Messenger as my target audience is primarily on Facebook. Cons Compared to other CRM and sales software, it is more manual than expected. Would love some more functionality in terms of customizing management and communication per person. Switched from [Salesflare](https://www.capterra.com/p/149522/Salesflare/) Salesflare was more on Gmail and it was very convenient to use Chatsilo directly on Facebook. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NS Neeti S. Coach Professional Training & Coaching ### "A helpful FB Messenger CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 19, 2020 It is good so far! Pros I like all features 1. Unlimited tags 2. Unlimited messages 3. Colour coding for tags 4. Template saving for messages is possible 5. The price is very affordable 6. it is really good for managing leads. 7. Mass messaging to tags is possible Love it! Cons Missing - Adding FB friends by using key words from FB groups! Missing - Ease in adding new tags Reasons for choosing Chatsilo Pepper was too expensive and chatsilo was more reasonable. When I earn more, will switch to pepper though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH KayCee H. Customer Success/Social Media Health, Wellness and Fitness ### "No other product like it" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 October 19, 2020 I only used it for the free trial. I like it's capabilities. I can't believe there are no other options available. I do think it could be refined for the price Pros There is nothing else on the market that I can find like it, and I have spent a ton of time looking Able to tag and organize facebook messages which is huge for me as i use my personal account to manage my own business page as well as my clients Cons I thought it could be a little more user friendly or pleasing to the eye Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Shanda W. Marketer Marketing and Advertising ### "Exactly what I needed!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2020 Overall, I am extremely happy I know it’s a brand new product and it’s tough to keep up with all of Facebooks changes, but the value and potential of Chatsilo makes it a huge asset to my system. Pros Finally a way to organize my FB message box! I love the ability to auto message my new FB group members. It feels so personal and welcoming to new members. Super easy to set up and get started. Cons It’s glitchy. I know it’s tough to keep up with FB changes and updates. When a new group member is auto messaged, they aren’t always auto tagged and I have to go back and do it manually. Reasons for choosing Chatsilo \[SENSITIVE CONTENT HIDDEN\] recommended it and it was a no-Brainerl for my needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PR Patricia R. CEO/President Law Practice ### "I love Chatsiolo. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2020 Love it. Pros I like the mass messaging feature the most. Cons I can't get the it to sync with google to extract the people from messengers contact information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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