# Soprano Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Soprano Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/207036/Soprano --- # Soprano Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Soprano ## What is Soprano? Soprano Connect enables enterprise and government organisations to send high-trust SMS messages for promotions, reminders, alerts and two-way interactions. With advanced automation, contact segmentation, scheduling and delivery tracking, it’s built for teams that need to reach audiences quickly, securely and at scale — locally or globally. ## What is Soprano used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Soprano?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sopranodesign.com&name=Soprano) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Soprano 4.8 (9) VS. [4.4 (15,367)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price Contact vendor Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (9) Ease Of Use 4.1 (14,410) Value For Money 4.8 (9) Value For Money 4.3 (9,814) Customer Service 4.9 (9) Customer Service 4.2 (9,570) ## Soprano alternatives [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.4 (253)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/207036/Soprano/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Alerts/Notifications 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chat/Messaging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Reporting/Analytics 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Surveys & Feedback 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Soprano 58 features Send and receive text messages to communicate with clients or prospects in real-time Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Identify the number and contact information of a caller before answering the phone Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Allow the audience to interact or engage with the content Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage contacts across multiple mailing lists Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Notifications via mobile devices Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Two-way actions and communication between multiple users in real time Generate personalized communications upon request to meet customer needs Adjust communications based on previous interactions or personal preferences Enable custom polls/voting to facilitate decision-making or increase engagement Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Short phone numbers that used to opt-in to SMS campaigns Send promotional campaigns or transactional messages via text messages Send messages via SMS Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Messaging system designed for contests and sweepstakes View messages sent by both parties during the chat conversation Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (9) 4.7 Based on 9 reviews ## Pricing Value for money 4.8 (9) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.8 (9) 4.8 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (9) 4.9 Based on 9 reviews ## User reviews Overall rating 4.8 Based on 9 reviews Filter by rating 5(7) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JC Jason C. ERP Systems Analyst Mining & Metals ### "Great work Team Soprano!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2025 Their system is very easy to use and does everything I want it to do in an easy and straight forward manner. Pros The Customer Support was amazing. I had previously used their tools at another job and needed some extra help in my new role and they were great! Cons I can't think of anything I dislike about Soprano Design. Their system is very easy to use and does everything I want it to do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Thanks for your review Jason! We're pleased to hear your experience with our customer support team was positive and that you find our platform easy to use 😊 ID Issiaka D. Product Specialist Health, Wellness and Fitness ### "BT Texting tools review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 18, 2025 I have been using and managing this system since 2017 and have advised the Health Board to keep it, despite the acquisition of other integrated Healthcare texting tools. It is just very convenient to use. Pros The text messaging platform is user-friendly and has adequate functions to schedule tasks and modify users' profiles. The unit price of messages is ridiculously low, allowing some services to increase the usage of this system above all forms of communication. I found the support service very efficient, and the staff there are very helpful and knowledgeable. Cons This system is not integrated into any of our other systems and requires constant monitoring of staff leavers and new. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Thanks for the review Issiaka! We're pleased to hear that you find our platform user-friendly and had a positive support experience 😊 ES Eva S. Dirección Health, Wellness and Fitness ### "Un servicio de 10" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 18, 2025 Pros La rapidez en la gestión del pedido y la atención al cliente muy eficaz. Enseguida que nos pusimos en contacto con ellos, nos explicaron como realizar el pedido y fue muy fácil llevar a cabo nuestras necesidades. Cons La relación con Soprano ha sido excelente, así que, de momento no tengo nada más a añadir. Quizás el tenerse que poner en contacto con ellos cada vez que tienes una necesidad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Thank you for your review Eva! It's great to hear you had a good experience with our customer support team 😊 BK Bernard K. Systems Engineer Health, Wellness and Fitness ### "My experience with Soprano" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 18, 2025 It was professional and was what was needed. At that time I had tried various people to try and get this issue sorted out. Pros It wsa very professional and helpful. The agents helped resolve my problem with the email message to text Cons I can't think of anything at the moment. Since they helped resolve the problem I can't think of a negative. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 22, 2025 Thank you for your review Bernard! We're happy to hear our support team was able to assist you and provide you with a positive experience 😊 SH Samara H. Academic Skill Assistant Education Management ### "Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 18, 2025 I had a technical issue with logging into Redcoal. The person assisting me sent links with clear instructions and I was able to reconnect to the service. Pros The level of customer support was high. My issue was resolved quickly and with a friendly real human being who responded with a positive attitude. Cons I can't say there is anything I don't like about Soprano which is why I give them 5 stars. The service is great and the people are great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 22, 2025 Thank you for your review Samara! We're pleased to hear that you had a positive experience with our customer support team 😊 RB Rozanne B. Service Delivery Consultant - Enterprise Telecommunications ### "Dynamic product with reliable support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 Pros Soprano offers services which are easy to use and of great value for money. Really enhances the customer's business experience. Soprano's customer support is very prompt and efficient. Cons There was nothing that I can point to say that I liked the least. The services were good and it was easy to collaborate with the Soprano team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 22, 2025 Thank you for your kind words Rozanne! It's great to hear about your positive experience using our platform and interacting with our support team 😊 SG Suresh G. Service Delivery Lead Utilities ### "All rounded product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2025 Overall, it's a great experience working with Whispir, we have been using the platform for over 7+ years and I could say that it's always a breeze to work with whispir team. Pros Customer Support is amazing, the ease of doing business with is also great. The Soprano technical team is always engaging and ready to support us when required. They offer bespoke solutions to our requirements and always there to support where they can and if not they will suggest alternatives. Cons We struggle with Whispir reporting, we are heavy users of the platform and different parts of the business uses different components. We wanted 1 stop shop to be able to review the volumes, triggerred by workspace etc which is seems to be challenging. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 29, 2025 Thank you for your review Suresh! We're glad to hear you're happy with the support you've received while using our Whispir platform over the last 7+ years 😊 CS Cynthia S. Product Manager Information Technology and Services ### "service & support has been appreciated" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 23, 2025 Pros \[sensitive content hidden\] has been a great support to our team - specifically when onboarding new instances as required, & general Q&A. Cons Frequent Whispir maintenance (unplanned) caused our teams to lose confidence in the AU Whispir platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 29, 2025 Thank you for your review Cynthia! We're glad to hear that you're happy with the support you've received from our team 😊 AQ Angela Q. Customer Relation Officer Financial Services ### "User-friendly App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2025 Soprano Connect is a secure, enterprise-grade Communications Platform as a Service (CPaaS) that enables organizations to manage multi-channel messaging over SMS Pros This app easy to operates, it gives Automated Messaging, send alert reminders and notification. advantage: Real time platform Cons Although Soprano offers low-code integration, I still find the setup and configuration of multi-channel workflows challenging without technical support Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 29, 2025 Thank you for your review Angela! We're glad to hear you're enjoying using our platform to send multi-channel workflows 😊 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)