--- title: "Soprano Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Soprano Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/207036/Soprano/" page_type: "product" language: "en" --- # Soprano Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Soprano ## What is Soprano? Soprano Connect enables enterprise and government organisations to send high-trust SMS messages for promotions, reminders, alerts and two-way interactions. With advanced automation, contact segmentation, scheduling and delivery tracking, it’s built for teams that need to reach audiences quickly, securely and at scale — locally or globally. ## What is Soprano used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Soprano?[Manage this product listing](https://www.g2.com/products/soprano/claim_requests/new?auto=true) ## Soprano Overview Updated August 2026 AI summary Soprano is a cloud-based communication platform for businesses of all sizes seeking SMS marketing, internal communications, and customer engagement tools. It enables multi-channel messaging, campaign planning, mass texting, and message personalization, with features such as 2-way messaging, reporting, and customizable templates. Soprano is suited for organizations requiring coordinated outreach and advanced communication management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Soprano 4.8 (9) VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price Contact vendor Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (9) Ease Of Use 4.1 (652) Value For Money 4.8 (9) Value For Money 4.2 (619) Customer Service 4.9 (9) Customer Service 4.0 (591) ## Soprano alternatives [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/) [4.9 (652)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10015149/Project-Broadcast/) [Clearstream](https://www.capterra.com/p/158103/Clearstream/) [4.8 (696)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158103/Clearstream/) [SlickText](https://www.capterra.com/p/155430/SlickText-com/) [4.8 (270)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155430/SlickText-com/) ## FAQs about Soprano Overview ### What company size and specific industries is Soprano built for? Soprano is designed for large enterprise and government organizations, especially in critical sectors such as healthcare, banking, logistics, utilities, and insurance. It is built for buyers that need communication and connectivity support in heavily regulated or mission-critical environments. Features and Usability ### What are the key features of Soprano? Soprano offers 2-Way Messaging, SMS Messaging, Email Campaign Management, and Multi-Channel Communication for coordinated outreach. It also includes Campaign Management, Scheduled Messaging, Automated Responses, Alerts/Notifications, and Reporting/Analytics, plus Contact Management, Template Management, and File Sharing for organizing messages and tracking activity. Getting Started and Support ### What training and onboarding options does Soprano offer? Soprano provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports face-to-face instruction, live online sessions and webinars offer guided virtual learning, and documentation gives teams written reference material for self-paced review. Getting Started and Support ### What customer support options does Soprano offer? Soprano provides email/help desk, phone support, and chat. These channels give users direct ways to ask questions and resolve issues, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Soprano supports all three features that reviewers rate highest: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages at scale, plan outreach in advance, and manage high-volume text campaigns more efficiently, allowing teams to reach customers consistently and improve campaign execution. Campaign Scheduling 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates API 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Alerts/Notifications 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chat/Messaging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Reporting/Analytics 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Soprano 58 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Interactive Content: Allow the audience to interact or engage with the content - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - List Management: Manage contacts across multiple mailing lists - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Alerts: Notifications via mobile devices - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Personalization: Adjust communications based on previous interactions or personal preferences - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text-to-Win: Messaging system designed for contests and sweepstakes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (9) 4.7 Based on 9 reviews ## Pricing Value for money 4.8 (9) ### Starting price Free trial not available Value for money 4.8 (9) 4.8 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (9) 4.9 Based on 9 reviews ## User reviews Overall rating 4.8 Based on 9 reviews Filter by rating 5(7) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JC Jason C. ERP Systems Analyst Mining & Metals ### "Great work Team Soprano!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2025 Their system is very easy to use and does everything I want it to do in an easy and straight forward manner. Pros The Customer Support was amazing. I had previously used their tools at another job and needed some extra help in my new role and they were great! Cons I can't think of anything I dislike about Soprano Design. Their system is very easy to use and does everything I want it to do. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 23, 2025 Thanks for your review Jason! We're pleased to hear your experience with our customer support team was positive and that you find our platform easy to use 😊 ID Issiaka D. Product Specialist Health, Wellness and Fitness ### "BT Texting tools review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 18, 2025 I have been using and managing this system since 2017 and have advised the Health Board to keep it, despite the acquisition of other integrated Healthcare texting tools. It is just very convenient to use. Pros The text messaging platform is user-friendly and has adequate functions to schedule tasks and modify users' profiles. The unit price of messages is ridiculously low, allowing some services to increase the usage of this system above all forms of communication. I found the support service very efficient, and the staff there are very helpful and knowledgeable. Cons This system is not integrated into any of our other systems and requires constant monitoring of staff leavers and new. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 23, 2025 Thanks for the review Issiaka! We're pleased to hear that you find our platform user-friendly and had a positive support experience 😊 ES Eva S. Dirección Health, Wellness and Fitness ### "Un servicio de 10" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 18, 2025 Pros La rapidez en la gestión del pedido y la atención al cliente muy eficaz. Enseguida que nos pusimos en contacto con ellos, nos explicaron como realizar el pedido y fue muy fácil llevar a cabo nuestras necesidades. Cons La relación con Soprano ha sido excelente, así que, de momento no tengo nada más a añadir. Quizás el tenerse que poner en contacto con ellos cada vez que tienes una necesidad. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 23, 2025 Thank you for your review Eva! It's great to hear you had a good experience with our customer support team 😊 BK Bernard K. Systems Engineer Health, Wellness and Fitness ### "My experience with Soprano" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 18, 2025 It was professional and was what was needed. At that time I had tried various people to try and get this issue sorted out. Pros It wsa very professional and helpful. The agents helped resolve my problem with the email message to text Cons I can't think of anything at the moment. Since they helped resolve the problem I can't think of a negative. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 22, 2025 Thank you for your review Bernard! We're happy to hear our support team was able to assist you and provide you with a positive experience 😊 SH Samara H. Academic Skill Assistant Education Management ### "Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 18, 2025 I had a technical issue with logging into Redcoal. The person assisting me sent links with clear instructions and I was able to reconnect to the service. Pros The level of customer support was high. My issue was resolved quickly and with a friendly real human being who responded with a positive attitude. Cons I can't say there is anything I don't like about Soprano which is why I give them 5 stars. The service is great and the people are great. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 22, 2025 Thank you for your review Samara! We're pleased to hear that you had a positive experience with our customer support team 😊 RB Rozanne B. Service Delivery Consultant - Enterprise Telecommunications ### "Dynamic product with reliable support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 Pros Soprano offers services which are easy to use and of great value for money. Really enhances the customer's business experience. Soprano's customer support is very prompt and efficient. Cons There was nothing that I can point to say that I liked the least. The services were good and it was easy to collaborate with the Soprano team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 22, 2025 Thank you for your kind words Rozanne! It's great to hear about your positive experience using our platform and interacting with our support team 😊 SG Suresh G. Service Delivery Lead Utilities ### "All rounded product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2025 Overall, it's a great experience working with Whispir, we have been using the platform for over 7+ years and I could say that it's always a breeze to work with whispir team. Pros Customer Support is amazing, the ease of doing business with is also great. The Soprano technical team is always engaging and ready to support us when required. They offer bespoke solutions to our requirements and always there to support where they can and if not they will suggest alternatives. Cons We struggle with Whispir reporting, we are heavy users of the platform and different parts of the business uses different components. We wanted 1 stop shop to be able to review the volumes, triggerred by workspace etc which is seems to be challenging. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 29, 2025 Thank you for your review Suresh! We're glad to hear you're happy with the support you've received while using our Whispir platform over the last 7+ years 😊 CS Cynthia S. Product Manager Information Technology and Services ### "service & support has been appreciated" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 23, 2025 Pros \[sensitive content hidden\] has been a great support to our team - specifically when onboarding new instances as required, & general Q&A. Cons Frequent Whispir maintenance (unplanned) caused our teams to lose confidence in the AU Whispir platform Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 29, 2025 Thank you for your review Cynthia! We're glad to hear that you're happy with the support you've received from our team 😊 AQ Angela Q. Customer Relation Officer Financial Services ### "User-friendly App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2025 Soprano Connect is a secure, enterprise-grade Communications Platform as a Service (CPaaS) that enables organizations to manage multi-channel messaging over SMS Pros This app easy to operates, it gives Automated Messaging, send alert reminders and notification. advantage: Real time platform Cons Although Soprano offers low-code integration, I still find the setup and configuration of multi-channel workflows challenging without technical support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 29, 2025 Thank you for your review Angela! We're glad to hear you're enjoying using our platform to send multi-channel workflows 😊 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.