# Helm WMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Helm WMS the right Order Management solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207087/Desaptch-Cloud/reviews --- Helm WMS 4.6 (19) [View alternatives](https://www.capterra.com/p/207087/Desaptch-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Reviews of Helm WMS Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CL CAROLYN L. SALES MANAGER Retail Used the software for: Less than 6 months ### "EXCELLENT SUPPORT" August 30, 2024 5.0 As soon as I started dealing with \[sensitive content hidden\] I felt more confident as he was very knowledgable and patient with me Pros Wed based so no server needed and once familiar with the product navigation is rather easy Cons A bit difficult to set up initially, however I am not very computer literate so if I can do it then anyone can with some help Switched from [OrderWise](https://www.capterra.com/p/116009/OrderWise/) It needed a server and was not user friendly Review Source LD Lynn D. Office Manager Package/Freight Delivery Used the software for: 1-2 years ### "Despatch Cloud Review." May 20, 2024 4.0 I have personally dealt with DC since we started using your system and the help I have received from the IT team especially \[sensitive content hidden\] has been outstanding \[sensitive content hidden\] and I have worked through many issues I have encountered and he understand how I take things in so helps me in a way I can pick up what he means that is invaluable. Pros I like the selection of integrations available this is a selling point. Cons The ticketing system could be simplified. Reason for choosing Helm WMS We chose DC because of the wide range of integrations available to us for our many customers. Switched from [Parcelhub](https://www.capterra.com/p/137133/Parcelhub-Shipping-Software/) We needed more sales channels to offer our customers. Review Source NL Nathan L. Marketing Manager Consumer Goods Used the software for: 2+ years ### "We've been using Despatch Cloud for 4 years now and we aren't looking back!" May 10, 2024 4.0 Pros We have had a really easy time getting custom work finished, and with the public API, it makes it super easy to do custom functions. Recently, we needed a new courier integration, and I worked closely with \[sensitive content hidden\] to get it completed. It was all completely pain-free to work with the team at DC. Cons There are a few limitations with the system from our perspective, but as we are not a traditional warehouse, this was bound to happen. We have managed to find workarounds for these issues by using the public API, and we are using the base functionality to its strengths. Review Source LD Laura D. Founder and CEO Retail Used the software for: 1-2 years ### "Great resource providing excellent value" May 21, 2024 5.0 Our onboarding experience was not great, but since then Sam has worked really hard to pull things around and be supportive to us. The system is excellent value for money and any problems that arise are receiving resolutions Pros The order processing system is very good, enabling efficiencies in our warehouse Cons Time lags between our front end system and Despatch Cloud in terms of order transfer and stock management Alternatives considered [Access Mintsoft](https://www.capterra.com/p/236970/Access-Mintsoft/) Reason for choosing Helm WMS It provided the best integration with our front end system Review Source FA Freddie A. Managing Director Retail Used the software for: 6-12 months ### "Fantastic company to deal with!" August 9, 2023 5.0 Pros We were previously using Cloud Commerce Pro, after years of false promises, countless bugs causing major disruption to our business and price increases we decided to leave after discovering Despatch Cloud. We were assigned a helpful customer onboarding supervisor who guided us through the entire process. Obviously there was a large input from us at this stage but DC also put in a lot of work to help get us up and running asap. There was no upfront cost for all this leg work on Despatch Clouds part unlike many other companies. The system itself is excellent. The first huge improvement we noticed was the speed of the system itself, the load speed is around 10 x faster than what we were experiencing with CCP. The system is completely customisable so you can adapt it to your internal process, in effect creating various folders containing orders set of your own bespoke rules. The ongoing support is excellent, when a rare issue crops up, customer support genuinely want to help solve the issue and generally solved quickly with disruption kept to an absolute minimum. The pricing is reasonable, the customer service is great, the software itself is fantastic. Despatch cloud is without doubt the best solution for us, I’ve got no doubt we’ll be happy customers for many years to come. Thank you Despatch Cloud. Cons There was a few issues with the onboarding early on. We were able to speak to a manager, voice our concerns and a solution was found quickly, if anything a positive. Switched from [Cloud Commerce Pro](https://www.capterra.com/p/161987/Cloud-Commerce-Pro/) Cloud commerce pro were an awful company to deal with. Never ending bugs with their software, the customer support was atrocious. The management didn't care about your problems are were quick to point out how all providers experience the same issues. They spent far too much time talking instead of actually listening to the real issues and looking to resolve them. Review Source AO Andrew O. MD Warehousing Used the software for: 2+ years ### "Excellent software from Despatch Cloud" May 10, 2024 5.0 Extremely good overall, it has worked pretty much flawlessly, and we rely on this massively, it does not let us down, and updates are never huge, meaning there are no issues when an update happens. Pros Easy to use, quick to use, rarely issues with it going down, when it has happened it is rectified quickly Cons communcation with an account manager is not always quick. Reason for choosing Helm WMS price/ interface / user friendly were all very important factors. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) This is much better to use, much better interface Review Source PR Pietro R. E-Commerce Consultant Internet Used the software for: I used a free trial ### "DHL - Shopify integartion" August 21, 2024 5.0 Pros The Shopify - DHL UK (Ship) integration is going to save us a lot of time Cons I found the integration progress somehow misleading but after a couple of interactions with Despatch Cloud's support, I managed to sort things out. Review Source CB Chris B. Stock and System Manager Logistics and Supply Chain Used the software for: 2+ years ### "Despatch Cloud" July 2, 2024 4.0 I have been really happy with how Despatch Cloud has been improving Pros Order management and inventory was a massive advantage to what we were using before Cons There are still a lot of improvements, but they are coming along Review Source PC Patrick C. Client Technology Product Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Despatch Cloud / Shipping Review" July 4, 2024 5.0 Despatch Cloud as a company are very easy to deal with, everyone who i have met and spoken to have been very helpful and pleasant and will go out of their way to help you if they can. They are not bound by rigidity but are very flexible, open and understanding to business needs and requirements. Pros Very friendly employees Very helpful and understanding of business needs and requirements Very flexible Systems are very easy to use and very intuitive compared to other market leading products Cons Don't really have anything negative to say Review Source OP Olly P. CEO Retail Used the software for: 2+ years ### "Great software for the money" June 14, 2024 4.0 Pros Despatch Cloud is easy to use and intuitive for new users. There are lots of features within the software and updates are regularly implemented on the system. Cons When we first started using Despatch Cloud there were occasional issues with the speed of the software, but this has come on significantly in recent months. There are a couple of features that are a little clunky, but the developers are open to feedback and suggestions for improvement. Review Source CT Chris T. Operations Manager Logistics and Supply Chain Used the software for: 1-2 years ### "A Well-Rounded Logistics Solution" August 25, 2023 5.0 I've been utilizing Despatch Cloud for a while now, and it's been a valuable addition to my business operations. The platform offers a comprehensive package of services that have streamlined my workflows and enhanced my control over data. Pros One of the standout features is the impressive range of APIs, particularly for Channels, Shipping, and Billing. These APIs are not only speedy but also highly customizable, adapting to my unique requirements. What I find truly beneficial is the self-serve capability. Unlike other platforms, I can easily access pertinent logs and swiftly implement changes without relying on constant support assistance. This independence has saved me time and effort. Cons There have been moments when the support response time has been a bit sluggish. However, it's worth noting that there has been noticeable improvement in this aspect recently. While delays can be frustrating, the silver lining is that the support team does comprehend the issues well and provides meaningful assistance. Review Source NC Nathan C. IT Manager Retail Used the software for: 2+ years ### "Streamlining our eCommerce" August 31, 2023 5.0 DC has made it easier and easier for us to process our ecom orders all the way through our company. We can follow every aspect of the order throughout our warehouse to know exactly what happened by who and what time with ease, so problem solving has become a very simple part of our day to day. Pros Setting up the shipping rules and changing to new couriers has never been easier Cons In our current system, I would look to integrate dimensional scales so that the packer could put their parcel onto the scales and DC would get exact measurements to pass onto the couriers. Switched from [Linnworks](https://www.capterra.com/p/116088/Linnworks/) Linnworks raised their prices so we looked for alternatives and with Despatch Cloud being based so close we very quickly gained a close relationship with them. Review Source PL Patrick L. Web Manager Automotive Used the software for: 2+ years ### "I highly recommend giving them a try as they offer exceptional products, services, and support." May 10, 2024 4.0 What can I say other than Despatch Cloud simplifies the process of handling multi-channel order management and carrier logistics by including some excellent features that's why we've been a customer since 2017. Pros A great company with a skilled and supportive team, along with an outstanding product that offers extensive services and a wide range of integrations. Cons Utilising only a limited portion of their product offering, maybe showcasing other services or periodically provide a review of current usage would be beneficial. Review Source NS Nick S. Director Logistics and Supply Chain Used the software for: 6-12 months ### "Great WMS" August 23, 2023 5.0 Excellent! Pros Easy to use, great system. Always updated for new shipping partners and selling platforms. API always the latest versions. Cons Sometimes hard to contact for updates. Reason for choosing Helm WMS Personal recommendation Switched from [Access Mintsoft](https://www.capterra.com/p/236970/Access-Mintsoft/) Personal recommendation Review Source RJ Ross J. Chief Technology Officer Computer Software Used the software for: 6-12 months ### "Simply the best APIs on the planet" August 14, 2023 5.0 I have full visibility of my data, complete control over my work flows and I like that I don't need to contact them to make simple changes which i love. Pros The APIs of Channels, Shipping and Billing are fast, configurable and ever evolving. Unlike the competition you can self serve and do things really quickly, access relevant logs and make changed on the fly. When it comes to the APIs I never need to contact DC. Cons Support is sometimes slow to react but when they do they understand what I want and I get a response from the expert team and this has been getting better and better recently. Alternatives considered [Scurri](https://www.capterra.com/p/146518/Scurri/)[Metapack](https://www.capterra.com/p/84070/MetaPack-Delivery-Manager/)[Sorted](https://www.capterra.com/p/187753/SortedPRO/) Reason for choosing Helm WMS I bought into the ease of use and the competitive pricing. Also they have a very easy to understand API Review Source CG Cosmin G. Director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Fantastic product for a courier business" August 14, 2023 5.0 It gives me access to lots of channels and they are always adding more and also over 100 couriers that I can self manage. Pros Despatch Cloud gives me the ability to add many channels and couriers around my own piece of software giving me a huge advantage against my competitors. Cons The channels api was a lot trickier to setup than the shipping api which was really easy. If they could make that easier to understand it would make it more accessible but its a very powerful API. Switched from [API2Cart](https://www.capterra.com/p/239302/API2Cart/) Wanted more channels and a UK company to work with. Review Source AM Alex M. Ecommerce Manager Retail Used the software for: 2+ years ### "Despatch Cloud for Rydale" August 30, 2023 4.0 Pros We were able to arrange custom features with them to work better with our pre-existing systems. Cons The occasional frustrating bug can be a pain. Review Source RS Russell S. Owner Import and Export Used the software for: 6-12 months ### "Solid Solution " August 24, 2023 4.0 Proactive company who are revolutionary in what they offer. Pros Ease of use and simplicity. Plenty of carriers to choose from Cons Tricky to set up to start with unless you have experience. Review Source DW Daniel W. FD Retail Used the software for: Less than 6 months ### "DC have saved us a massive daily headache" May 10, 2024 5.0 So happy with the system and the support. Fro onboarding to continued support, Despatch Cloud are always on hand to help. Pros The system is really easy to use and very user friendly. The onboarding call was very easy but thorough and the team are always on hand to answer any queries we have and these queries are addressed and rectified so fast! Really happy with the system and support available and a big thanks to \[sensitive content hidden\] for all the help. Cons Dont really have anything I can say is reall wrong with the system. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.