--- title: "ShipperGuide TMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ShipperGuide TMS Software - reviews, pricing plans, popular comparisons to other Freight products and more." source_url: "https://www.capterra.com/p/207128/Loadsmart/" page_type: "product" language: "en" --- # ShipperGuide TMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShipperGuide TMS ## What is ShipperGuide TMS? ShipperGuide TMS unifies the entire freight lifecycle, procurement, planning, execution, visibility, and settlement, into a single, cloud-native platform built on the Loadsmart Platform, designed for modern shippers managing complex, multi-carrier networks. Traditional systems force teams to toggle between disjointed platforms, spreadsheets, and emails, creating expensive blind spots. ShipperGuide eliminates this with Loadsmart AI, which continuously analyzes freight spend against a $1B+ market database to surface consolidation opportunities and cost outliers, and handles bulk freight operations (exception management, carrier communications, and load updates) across hundreds of shipments simultaneously. Deployable in weeks with zero IT complexity, shippers can upload carriers, lanes, and rates to go live in 60 minutes. Customers achieve an 83% reduction in rate procurement time, automate 97% of shipments, and realize an 18% reduction in LTL freight costs. ## What is ShipperGuide TMS used for? [Shipping](https://www.capterra.com/shipping-software/)[Freight](https://www.capterra.com/freight-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 88% Neutral 4% Negative 8% Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Logistics / 2025 - Shipping / 2025 - Transportation Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShipperGuide TMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://loadsmart.com&name=ShipperGuide TMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShipperGuide TMS 4.3 (26) VS. [4.9 (1,006)](https://www.capterra.com/p/172133/Pirate-Ship/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (26) Ease Of Use 4.9 (1,006) Value For Money 4.1 (25) Value For Money 4.9 (854) Customer Service 4.4 (26) Customer Service 4.9 (761) ## ShipperGuide TMS alternatives [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (960)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (827)](https://www.capterra.com/p/146146/Shippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (108)](https://www.capterra.com/p/239697/MyCarrier/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/207128/Loadsmart/alternatives/) ## FAQs about ShipperGuide TMS Overview ### Which roles and teams benefit most from ShipperGuide TMS? ShipperGuide TMS is most used by dispatchers, transportation and logistics coordinators, and shipping teams that manage carrier selection, load scheduling, tracking, and communication. Operations managers, supply chain leaders, and executives benefit from shipment visibility, workflow oversight, and cost control, while customer service and office staff use it to resolve issues quickly. Answer based on 26 reviews Overview ### What company size and industries is ShipperGuide TMS built for? ShipperGuide TMS is built for small to mid-market shippers, with small businesses making up 46% of reviewers and midsize and enterprise firms each at 27%. It serves transportation, trucking, and railroad companies most often at 15%, followed by logistics and supply chain at 12% and package or freight delivery at 8%, mainly for shipping. Answer based on 26 reviews Features and Usability ### What are the key features of ShipperGuide TMS? ShipperGuide TMS offers freight shipping and transportation management tools such as carrier management, dispatch management, route optimization, and shipment tracking. It also includes billing and invoicing, rate management, document management, EDI, real-time analytics, mobile access, customer portal, and workflow automation for order and delivery coordination. Integrations ### Which third-party tools and platforms does ShipperGuide TMS integrate with? ShipperGuide TMS integrates with 10 third-party tools and platforms, including Blue Yonder Transportation Management, E2open, Geotab, Infor M3, NetSuite, Opendock, SAP Extended Warehouse Management, Samsara, TNX, and project44 Movement. These integrations cover transportation management, ERP, dock scheduling, telematics, and shipment visibility. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does ShipperGuide TMS offer? ShipperGuide TMS provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced demonstrations for teams learning the system. Answer based on 1 reviews Getting Started and Support ### What customer support options does ShipperGuide TMS offer? ShipperGuide TMS provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe the learning guides and help community as easy to follow, and customer service as helpful, though some mention slow chat responses and delays getting answers to specific questions. Answer based on 4 reviews ## Features AI summary Based on 1,014 Freight reviews Capterra data shows that buyers of freight software rank the following features as their top priorities: - **Shipping Management** (**43%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**48%**) - **Transportation Management** (**50%**) ShipperGuide TMS supports all three of the features reviewers consider most important: **Shipping Management**, **Quotes/Estimates**, and **Transportation Management**. Together, these capabilities help businesses manage shipments more efficiently, create accurate pricing estimates, and coordinate freight movement across operations, allowing teams to improve planning, control costs, and keep deliveries on track. Shipping Management 4.3 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers Quotes/Estimates 4.2 (18) 66.67% of 18 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Transportation Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Organize and track the physical movement of goods from one location to another Order Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Activity Dashboard 4.4 (14) 42.86% of 14 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Shipment Tracking 4.3 (12) 50.00% of 12 reviewers that rated this feature as important or highly important The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. ShipperGuide TMS 61 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Lading: Documents issued by a carrier to acknowledge receipt of cargo for shipment - Carrier Management: Find, compare, and select the most time/cost-effective freight carrier - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Container Shipping: Shipping products/goods in containers - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - EDI: Transfer of data from one computer system to another - For Freight Operations: Intended to be used by freight brokers and logistics companies - Freight Shipping: Shipping products/goods by land, sea or air - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geographic Maps: Visualize locations on a map - Ground Shipping: Shipping products/goods by land - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Driver Tracking: Track driver locations on a map in real time - Local Forwarders: Freight forwarder/forwarding agent that transports cargo domestically with specialized knowledge of local logistics services - Location Tracking: Identify the physical location of an individual, asset, device, etc. - LTL/Shared Truckload: Trucks that do not reach full load and can be shared - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Supplier Management: Manage all supplier data and operations - Supply Chain Management: Manage the planning and execution of supply chain activities - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transportation Management: Organize and track the physical movement of goods from one location to another - Truckload Management: Track and manage transportation of large cargo that fills an entire trailer/truck - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 3.8 (26) 3.8 Based on 26 reviews ## Pricing Value for money 4.1 (25) Free Version [View pricing plan details](https://www.capterra.com/p/207128/Loadsmart/pricing/) ShipperGuide Brokerage $0.00 ShipperGuide TMS Contact us for pricing It includes: - Quote and book all modes with Loadsmart's Brokerage - Unlimited quote and book all modes with Your Carrier Network - Market benchmarking on spot quotes and RFPs - Unlimited RFPs and Contract Execution - Utilize A.I. for instant reporting and operational insights - Track and trace shipments - Shipments and Operational dashboards - Carrier management - Facility management - Access management - Lane management Value for money 4.1 (25) 4.1 Based on 25 reviews ## Integrations [ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)[ Opendock](https://www.capterra.com/p/246239/Opendock/)[ Geotab](https://www.capterra.com/p/18289/MyGeotab/)[ Infor M3](https://www.capterra.com/p/276113/Infor-M3/)[ E2open](https://www.capterra.com/p/32270/E2open/)[ project44 Movement](https://www.capterra.com/p/146793/project44-Freight-APIs/)[ SAP Extended Warehouse Management](https://www.capterra.com/p/266785/SAP-Extended-Warehouse-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (26) 4.4 Based on 26 reviews ## User reviews Overall rating 4.3 Based on 26 reviews Filter by rating 5(14) 4(9) 3(1) 2(2) 1(0) Mentioned topic Sorted by most recent SC Salvador C. Inbound Food & Beverages ### "Easy to work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 18, 2025 good, really like it. is really friendly and the comunications with the driver is very smooth. and profesional Pros the way, we can contact the different shipper and drivers is preatty easy and really fast. so I like it Cons the report, is difficult to find. I have to contact customer service and take a little bit to received a an answer Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BB Bryana B. Shipping and Receiving clerk Chemicals ### "Shipperguides finest!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 10, 2025 Great! even with the cons i cannot complain about this site! its so helpful and brings ease to my job! Pros Its very convenient and self explanatory. website is very clean if that makes sense. I like the customer support chat they are usually very helpful. Overall i love this program and do thinks its worth having. Cons having to download the BOLS and Shipping Labels to my computer in order to print them out. Customer support chat is kind of slow when responding. Also the edit option to add a pallet after shipment doesn't work what the point of having the option and when trying use it doesn't work and just getting told to cancel the shipment overall and re do it. Very inconvenient. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC SHANNA C. DISPATCHER Consumer Goods ### "SATISFIED AT SCOTTS " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 5, 2025 I LIKE IT ALOT 4 OUT OF 5 . THE LEARNING GUIDES AND HELP COMMUNITY ARE REALLY EASY TO UNDERSTAND AND THE CHATS ARE VERY HANDS ON. IT HAS BEEN A PLEASANT LEARNING EXPERIENCE. Pros I LIKE THE EASE OF COMMUNICATING WITH MY CARRIERS, I LIKE THE EASE OF CHANGING TIMES AND DATES, I LIKE THE REAL TIME ACCEPTANCE. Cons ITS TO EASY TO PICK CARRIERS THAT ARE NOT ACTIVE. SOME TIMES ITS TOO EASY TO INVITE CARRIERS TO BID IF YOU ARE A FAST CLICKER . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SV Shayla V. Shipping and Receiving Warehousing ### "Love using load smart!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2025 Overall, load smart is simple and easy to use. It is easy to navigate and user friendly. Customer support is very helpful. I like how we get updates about our shipments. Shipping things out is a very easy process. Hardly any bugs or issues with the website. Pros It's simple and easy to use. I like how quickly customer service gets back to you. There isn't many issues with the site. Cons There isn't anything I don't like about it. I just wish the the pro numbers would populate faster but I'm not sure that is anything that you can control so it's understandable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AD Amy D. Transportation Coordinator Consumer Goods ### "Logistics Coordinator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 23, 2024 Overall my experience has been great with this program and if there's anything our contacts are always so prompt and willing to help! Pros I like to see where market rate is at before pricing out my lanes. Cons Wish it was user specific. I would only like to see my bids not our whole organizations Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TZ Taylor Z. Corp. Transportation Manager Mining & Metals ### "Great System - Great Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2024 Overall experience with ShipperGuide has been above and beyond almost all interactions I have had with outside vendors. They respond to issues quickly and provide tons of details. They also work with you to implement new features or fucntions. Pros Provides real time data on freight purchases and compares rates to the market. ShipperGuide is all web based and requires zero integration into your company systems reducing overall costs compared to a regular TMS system. The system also consolidates bids from multiple carriers in one easy to read space, streamlining the job and eliminating wasted time. Cons Down sides are different user access levels. I would like to see more user options such as a sales portal and/or analyst portal that do not have access to actually book freight or add carriers, but still be able to access the reports and quoting options. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RB Rose B. Dispatch Coordinator Package/Freight Delivery ### "Optimistic Dispatcher" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2024 It is positive so far. We will see once we are in busy season. Pros Very user friendly. Ilike that we can schedule both in and out bound freight. Cons Shipments will not repopulated in SAP if the shipment has to be retendered to another carrier. . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Erik S. CEO Transportation/Trucking/Railroad ### "ShipperGuide TMS" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 December 19, 2024 The system worked out great in the beginning, after about 8 months of working great the system started having issues of glitching, creating double loads and not always accurate pricing on the full truck load rate instant quotes. They have a lot of work to do to get this platform to be one of the best. The platform has features others has. The LTL carriers listed are not all of the leading carriers currently are out there. Pros The system is user friendly. Not the easiest to use but it is manageable for new users and individuals that have little experience in the industry. Cons There are too many glitches within the platform that you have to keep an eye out for, or it can cost you or your customer issues with the load. Switched from [Quote Factory](https://www.capterra.com/p/10019939/Quote-Factory/) Quote Factory Rates were not as competitive, and they are not flexible in the billing. Alternatives considered [TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/) [Axon Trucking Software](https://www.capterra.com/p/19930/Axon-Trucking-Software/) [Tai TMS](https://www.capterra.com/p/146697/Teknowlogi-TAI-TMS/) Reasons for choosing ShipperGuide TMS There is system as great on the free version I didn't have issues until the paid version. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 23, 2024 Hi Erik, I'm sorry to hear you've been having issues with ShipperGuide and the truck load instant rate providers from our Marketplace. This is certainly not the experience we want our customers to have. Can you please send me an email (giovanni.battistella@loadsmart.com) with a few slots you are available to talk. I'd love to get more details on your feedback. Thanks! Giovanni, VP ShipperGuide AJ Amanda J. Office Manager Logistics and Supply Chain ### "Understanding SG" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 19, 2024 I am new to shipper guide so my overall experience is not much but I am willing to continue the trainings to learn more. Pros The effectiveness of getting the job done Cons The process and not understanding where everything is Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WC Wade C. Dispatcher Transportation/Trucking/Railroad ### "Shipper Guide review." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 19, 2024 Overall so far it's a great program, we are still getting our feet wet with it but can see this is going to be an excellent tool to ship our loads. Pros I like the load information that comes across to the carriers on the confirmations. Cons I don't care for the way you have to book a load for the carrier. Seems like this could be made a lot easier. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/207128/Loadsmart/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.