# Enterprise Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Enterprise Suite the right Recruiting solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207188/Upwork/reviews --- Enterprise Suite 4.4 (128) [View alternatives](https://www.capterra.com/p/207188/Upwork/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Enterprise Suite Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews AN Alicia N Founder and CEOMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “I've been able to build and grow my business across the US and internationally using Enterprise Suite.“ November 5, 2024 CL Camila L HR ReporterSecurity and Investigations, 51 - 200 employeesUsed the software for: Less than 6 months. “The increasingly high fees charged for the work done“ November 25, 2024 SR Skyler R Executive DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Upwork is the easiest and quickest way to find freelance talent that suits my needs.“ November 9, 2024 NM Nedys M Management SecretariatInternet, Self-employedUsed the software for: 6-12 months. “Lately, they are exaggerating a bit the amount of Connects required to be able to apply for a job offer.“ December 28, 2023 NM Nedys M Management SecretariatInternet, Self-employedUsed the software for: 6-12 months. “They also take care of the client as well as the freelancer giving them the same priority so that both parties receive their benefits fairly and respectably.“ December 28, 2023 NT Nadisha T InfluencerOnline Media, Self-employedUsed the software for: Less than 6 months. “A lot of scammers tend to use this platform to steal money from people“ January 2, 2024 wissem k marketingComputer Software, Self-employedUsed the software for: 1-2 years. “what I like about upwork its ease of use to work as a freelancer to find jobs or offer these services and also the most that my most is the function to work on a proposal when you apply for a job it allows to the employer to see our submission at the top of the list and to have a better chance of getting the job, and also the customer service which responds very quickly when we have a problem or something that we have not understood I find its great“ January 22, 2023 Kelvin K IT TECHNICIAN Information Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “There may be incidents of scammers if not careful.“ September 18, 2023 ## Showing most helpful reviews Showing 1-25 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kelvin K. IT TECHNICIAN Information Technology and Services Used the software for: 6-12 months ### "Reason to use Upwork " September 18, 2023 4.0 I have the best experience so far, I can't complain much about this platform. Pros Easy payment processing and work flow management. Cons There may be incidents of scammers if not careful. Review Source Qamar A. Civil Aviation Airlines/Aviation Used the software for: Less than 6 months ### "Upwork is an awesome plateform for freelancers" July 2, 2021 5.0 It was my first experience working as a freelancer at Upwork, and it's been excellent till now. I have been learning and polishing my skills day by day as a professional freelancer. Upwork is doing a great job by providing online jobs worldwide. It's the fantastic platform ever. Pros Although I am doing a job, Upwork is still my favorite platform to utilize my spare time to use my skills as a freelancer. It’s a source of income for me. Upwork provides me the fastest way to interact with millions of freelancers worldwide. Almost every profession is available at Upwork, where we can utilize our skills to make money or get our project done. The way how to support the team of Upwork communicate with new freelancers is inspiring for me. They guide me at every stage to get my desire project. They told me how to build eye-catching proposals, set milestones, fix budgets, and more. Upwork also sharpens my skills, interacting with individuals to get hired for a specific project, making my communication skills better, an extra benefit of Upwork, and getting up. It’s not a complicated platform, easy to present yourself and your skills, convince the client and start earning by staying at home. Its job-finding mechanism is so cool; by applying filters, you can get the most favorite job. Freelancers bid for a proposal; instead, they can make their project sell out; it’s another fantastic feature for me. Cons Upwork has a strict policy for freelancers to use this platform reasonably. It's a fine thing, but when making a little mistake, they block your account witout telling the reason. In most cases, freelancers would not be able to withdraw the amount that they earned. But I am okay with it now, as these are requirements for fair use of this platform. Review Source Nathan M. Sr. 3D Animation & Multimedia/AV Developer Oil & Energy Used the software for: 2+ years ### "Upwork works sometimes." November 4, 2021 3.0 It has been great as an employer, but not so great as a gig seeker. Pros As a employer looking for contractors you are quickly and easily surrounded by a pool of talent to choose from. Cons As a gig seeker you are outnumbered, and often outbid by people who can afford to do the same job for less. If you don't already have reviews from clients, you will most likely not be selected. Review Source Daybelis G. Center Coordinator Education Management Used the software for: 2+ years ### "I love the Upwork App!" July 22, 2021 5.0 Upwork has been an amazing platform to find freelancing opportunities. I would recommend it to anyone that is look for remote work opportunities. Pros This app has made it so easy to apply to freelancing positions and go through the interview process. The chat feature is easy to use, the job search page is one of the best ones I've ever seen for a freelancing website, and the work tracker works really well. I also love the pay options they offer such as direct deposit and paypal. Cons I can't think of anything that I don't like about the app besides wishing that they would lower their job fees. Review Source Tiago M. Translator Translation and Localization Used the software for: 2+ years ### "Best platform for Freelancing" April 7, 2021 5.0 Overall, Upwork to me is the best freelancing platform. I have used all the biggest platforms and in some of them, it is almost impossible to get jobs, in others, there are a lot of people trying to scam you. Upwork provides a great experience to the freelancers and I would recommend everyone to use it, as a client or as a freelancer. Pros Upwork is a pretty straightforward website to navigate. It has a lot of new jobs every second and, as a translator, it helped me a lot getting new clients and projects. 99% of my clients come from Upwork and I couldn't be more satisfied with the platform. Its security is also a big advantage to the clients and the freelancers since it filters scammers that can be very common on other freelancing platforms. Customer service has always been 5\*. From a client's point of view, if you need something done, there are thousands of professionals that can deliver high-quality services. Cons It can be a bit expensive working on Upwork since having a basic plan only gets you 10 connects per month but you can get up to 50 additional connects per week if the clients reply to your proposal. Review Source Osarumwense I. Assistant Director Entertainment Used the software for: 2+ years ### "Once upon a time with Upwork!" July 27, 2021 3.0 Pros More than 7 years ago, I stumbled on Upwork doing research on how to earn money from home, and I jumped on it. The interface was basic; easily accessible. I liked the functionality, although I wasn't able to get a client in my region then; i was still a newbie as at the time. I used the web based version then. Cons The only issue i had then was that i wasn't able to secure a client...maybe I wasn't patient enough. I like their service all the same. Review Source Van A. Marketing Coordinator Design Used the software for: 2+ years ### "Secure job payment" April 6, 2021 5.0 I know that Upwork is doing their best to improve their features and overall, I'm very satisfied with it! I like the free connects that they give and this tool is very easy to use even if you're just a first timer. Pros I love Upwork that it protects their users. You will be protected to scammers and secured that you will be paid because of the contract you are in. I like it that you can filter the job postings based on what suits you and they give free connects too! Cons The calls feature in the messages still needs to be improved. I know Upwork just rolled out the new policy wherein all calls should be made thru Upwork if there are no contracts yet, it'll be better if the quality will be realiable for video calls. Review Source Marianna B. MarCom Manager Civil Engineering Used the software for: 2+ years ### "Freelancing Made Easy" January 29, 2021 5.0 Years ago I was a freelancer on the system offering my services and found the experience to be quite easy and the access to an enormous amount of work quite nice. As a client on the system now, I still find the system easy to use and effective for finding quick and short-term help for business projects. Pros I most like the access this platform provides to a global network of varied professionals, including graphic designers, videographer, data entry, data mining, and so much more. Cons Using the platform itself is easy but there is a learning curve on how to best find the perfect fit for the need. Reviews and portfolios are helpful but looking for warning signs of an improper fit of freelancer to the specific project need takes time to develop. Reason for choosing Enterprise Suite The established network of professionals from which to acquire assistance is profound and makes the process of finding and hiring a freelancer incredibly efficient - fast turn 24/48 jobs are possible. Review Source Hasan Md R. Managing Director Business Supplies and Equipment Used the software for: 1-2 years ### "Get your job done on time by the experts through UpWork" October 8, 2021 5.0 Sometimes, me and my team become overloaded with tasks while we need to present the proposal to our customers. That time we require expert support and we do it through UpWork. Our overall experience in this regard is pretty good and we have a long standing relationship with some freelancers as well. UpWork impacted us positively and we rely on UpWork when we require. Pros UpWork is a very user-friendly software/platform for posting the jobs and getting the jobs done within the agreed timeline by the experts. It enables the job poster to interview the candidates and negotiate on the project. On the other hand, it helps the candidates to earn money and build a long-term relationship with the clients. It allows the both party to communicate globally. Cons I did not get anything least regarding UpWork. Review Source Alfred O. Content Writer Writing and Editing Used the software for: 2+ years ### "Best Platform for Freelancers" February 10, 2022 5.0 Working from home is now easy for me. Many job opportunities. I can just choose from an array of jobs posted by clients. You only need to check the client's history b\]before bidding for a job. Pros The process of creating an account is easy. You just signup with your details. And I only need the internet connection to access the platform. Cons Competition is very fierce, especially from more qualified individuals. So as a newbie, getting your first job is not easy. Also, when you apply for many jobs without success, your account is suspended without notice. Review Source NL Nicole L. Freelance Editor Publishing Used the software for: 2+ years ### "Upwork is a great resource for freelance work" June 22, 2021 5.0 I have used Upwork since it began and though there a drawbacks, it's an excellent platform to find work and build up clientele. Pros Upwork provides a platform from which freelancers can build up clientele and scale their work/business. With a global reach, you can work with interesting businesses based anywhere in the world. I like that I am paid weekly, so it feels more like a regular job and that I have pay protection for every job completed through the platform. It prevents scams and freelancers not getting paid and gives peace of mind in knowing there are tons of people looking for freelancers, all you have to do is apply. Cons The biggest drawback is the 20% fee. When you take into consideration you have to pay taxes on top of that fee you are loosing about 40% of your income. There are also a few small technical things that are frustrating, like leaving the hiring person responsible for closing a job (they often don't know to do this). Review Source VR Verified Reviewer Owner Writing and Editing Used the software for: 2+ years ### "Access to many clients -- but with high fees" May 21, 2021 5.0 Upwork can be worth your time, and the fees, if you go into it knowing your costs and plan accordingly. My Upwork rates are about 20% higher than my non-Upwork rates to compensate for the exorbitant fees. (When you calculate your rates, remember that you're being taxed on the full amount you're paid, not the amount after fees...) That said, realize that you will have a tough time if you try to start charging expert-level rates on Upwork without reviews and a job success score to back it up. You will almost certainly have to charge less than you're worth at first in order to build the reputation that will allow you to land those higher-paying jobs. Pros You can make decent money if you stick with Upwork long enough to build a strong reputation, earn a high job success score, and garner positive client reviews. I've connected with many long-term clients who are willing to pay my rates via the platform. Tracking time is easy and the messaging portal is a nice way to keep track of client communications, files, etc. Cons Unfortunately, it takes a while to build a good enough reputation that decent clients will consider you for lucrative jobs. Additionally -- and this is huge -- Upwork takes an enormous fee, 20%, on the first $500 of any job. At that point, the fee drops to "only" 10% (still huge). I do a lot of smaller one-off jobs that never reach the $500 mark, so I pay 20% on most of what I earn through Upwork. Additionally, if you initially connect with a client through Upwork, you have to work/get paid through the platform for a whopping 2 years before you're able to take your contract off-site. That 10-20% in fees really adds up over 2 years on long-term jobs. Review Source VR Verified Reviewer Graphics Designe Marketing and Advertising Used the software for: 2+ years ### "My experience " June 3, 2023 5.0 Pros Hi I used Upwork for my work. It's a excellent site for freelancer. You can find world-class freelancer in Upwork marketplace Cons Please approve only experienced freelancer cause Upwork have lots of unexperienced freelancer Review Source IS Issam S. Freelancer Graphic Design Used the software for: 2+ years ### "UP Review" February 24, 2023 5.0 As a graphic designer, Upwork Enterprise Suite provides a valuable platform for finding new clients and working remotely. The platform's comprehensive set of features makes it easy to manage projects, collaborate with team members, and stay on top of work. Pros Upwork Enterprise Suite offers a comprehensive set of features for managing remote teams, making it an all-in-one solution for businesses.The platform provides access to a global talent pool, giving businesses the ability to hire the best candidates regardless of their location. Cons The platform's pricing can be a barrier for small businesses or those on a tight budget. Review Source VR Verified Reviewer French/English Translator Translation and Localization Used the software for: 2+ years ### "Good freelancing platform" October 14, 2020 4.0 Overall a great place to find clients even though some clients seem to think that freelancers don't need to earn a decent living, but that is not Upwork's fault. Payments are protected and offers a time tracking app. Pros Helps to find clients, good customer service. Messaging platform. Payments are protected. Time tracking application. Cons If you don't earn anything for a month, you need to pay for an account or they make your profile invisible. Even if you have been using their platform as a freelancer for years and earn them a lot of money. Commission of 20%. Had to prove identity after years of good reviews. Reason for choosing Enterprise Suite Offers a free profile option. Review Source YE Yuri E. Software Developer Computer Software Used the software for: 2+ years ### "Reliable job and time tracking platform" October 30, 2021 4.0 Satisfactory, I'd recommend it to anyone who wants to work hard and get rewarded for it. Pros Upwork was my first experience working as a freelancer online. It can time a few weeks to get a job, but once you're established in the platform, you'll earn badges and get jobs more easily. If you work hard you'll get rewarded on this platform. Cons Website can be slow sometimes, and time tracking sometimes tracks a bit more time than it should (due to rounding of 10 minute based tracking). Review Source OS Omer S. SEO Content Writer Printing Used the software for: 1-2 years ### "Best Freelancing Platform but still needs improvement" November 9, 2020 2.0 Medium type of experience not so good, not so bad either. Pros I like the user interface. It is simple and shows simple options in the menu such as find work, active projects etc. Its chat menu offers options such as video call, or voice call. You can easily send files in messaging. Moreover, it offers detailed analytics and reports for cash inflow. You can receive payments securely as a freelancer and find work related to your skillset. There are many filters and categorization to chose and filter your skill relevant jobs. It is good for buyers or clients but not up to the mark for freelancers. Cons Very hard procedures and very difficult to start a career here because of so much competition. Unlike other platforms Upwork makes the freelancers write big details for jobs. Even if the job is small you need to write comprehensive details regarding your experience and work. It is like filling up a big form for an online resume. I hate it. Secondly, the buyer will rarely risk hiring the freelancer with no ratings or new id. The worst thing is that you need to use connects forbidding and most jobs are for native Americans. If they really need natives then why earning money from freelancer connects too? They can buy their services through ads on social media. Also, they have a huge cut of 20% and most of the terms go in favour of the client but now the freelancer. Review Source SS Sanjay S. IT Head-Infrastructure Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Google Workspace" January 4, 2023 4.0 Its a Good Product with Security Pros More Capacity of Google Drive & Emailing Security Cons Sharing the over sizing Data & Security Priority Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Enterprise Suite Technical Comparisons Review Source PC Patricia C. Virtual Assistant Architecture & Planning Used the software for: 2+ years ### "Upwork - The best platform to get clients / freelancers" November 4, 2021 5.0 I am a user since 8 years ago as a freelancer I am very happy. Also, I helped my clients to post jobs and hire freelancers in Upwork. The platform works great for both clients and freelancers. Pros The software is very easy to use. They always are updating and improving the platform features. Cons Nothing comes to my mind. I am really satisfied. Review Source VR Verified Reviewer Social Media Account Manager Marketing and Advertising Used the software for: I used a free trial ### "Is Upwork even legit?" July 29, 2021 3.0 Overall my experience was a very unpleasant one. There are certain restrictions that are placed on profiles and when customer services are contacted for some assistance they do not help at all. Pros I like the concept of being able to obtain projects and work for freelancers and creatives. Cons The user interface is absolutely dreadful. This software has a long way to go in terms of development. Review Source LG Lisa G. Owner Retail Used the software for: 2+ years ### "Good app, hired some contractors that did good work" August 25, 2021 5.0 Mostly ok until their customer service. I still work with my main contractor so I suppose that is all I need from them at this point. Pros My best contractor that I have been working with for 5 years, had been thru upwork. Cons There are a lot of contractors that try to take you off upwork. You have to be careful with how you respond or upwork will kick you out of finding any new contractors. Even though the last one tried to get me to hire him off upwork and I was trying to keep him on upwork, my account was suspended. Their customer service was not considering the message I sent him. Review Source Jisselle B. Associate Director Consumer Goods Used the software for: 2+ years ### "Been using Upwork for years!" November 4, 2020 5.0 I like Upwork. I've used it to recruit many, many freelancers for myriad projects. Pros I love the time doctor, the EASY payroll and payment functions, the reporting, and the top tier freelancers. Also, I like the personalized customer support that comes to help with recruitment for featured jobs. Cons It's costly. Freelancers have to pay to apply to jobs, and then we also pay a mark-up when we make payments to freelancers. Also, if you don't pay for a featured job, you barely get applicants. Review Source VR Verified Reviewer CEO / Artist Design Used the software for: 2+ years ### "Great for my freelance business" May 27, 2021 5.0 I have worked as a freelancer on Upwork for 8 years and love it! It's a great way to work from home. Pros Upwork is very easy to use and also very reliable. Their customer service is always there to help when needed. Cons The inability to join an agency while still having open contracts is a real problem. It's an unfortunate ongoing issue. Reason for choosing Enterprise Suite I started on Upwork when it was still ODesk, long before Freelancer.com was started. Upwork has all my reviews and it was just too hard to try and start another platform. Review Source SO Samuel O. Freelancing Design Used the software for: 1-2 years ### "Upwork " March 6, 2023 5.0 Amazing Pros Love the interface and how easy it is to navigate and also find jobs Cons It's hard to get a gig even if you keep on sending proposals Switched from [Fiverr](https://www.capterra.com/p/239416/Fiverr/) Blocking of accout Review Source VR Verified Reviewer CEO Media Production Used the software for: 1-2 years ### "Great way to find talented help" April 25, 2021 5.0 We needed to rapidly deploy a handful of websites for our clients. We hired some Upwork developers to quickly put them together. Pros I was able to find great developers and software talent using Upwork. Even better, they are located all across the world so they can work on tight deadlines and schedules while you're sleeping (and still being affordable!) Cons Occasionally you'll get a developer that's just not that great. There is a culture on Upwork to give everyone five star ratings, even when they did a mediocre job, so you have to view the star ratings with a grain of salt. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.