# ilert Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ilert the right Incident Management solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207205/iLert/reviews --- ilert 4.7 (65) [View alternatives](https://www.capterra.com/p/207205/iLert/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ilert Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews A Z Network EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I find this tool very intuitive and effective for managing standby shifts within IT teams.“ August 19, 2025 GR Giovanni R Linux EngineerTelecommunications, 201 - 500 employeesUsed the software for: Less than 6 months. “What I liked least about ilert is that the mobile app can occasionally lag, and some advanced settings are not very intuitive or require additional documentation to fully understand and configure efficiently.“ August 27, 2025 TW Thomas W Lead EngineerAutomotive, 10,001+ employeesUsed the software for: 1-2 years. “The On-Call duty timetable is the best and flexible I noticed in comparisson with competitors.“ August 18, 2025 A Z Network EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “This can be inconvenient, especially as support response times are sometimes slower than expected.“ August 19, 2025 SD Sachin D RMS Standby Team ManagerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Incident management tools are fantastic, The on-call alerting helps us reliably ensure that alerts are actioned perfectly without delay.“ May 21, 2024 Jd Jeroen d WebstrategistMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes“ July 26, 2023 LK Leonid K Platform engineer and DevOpsFinancial Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I have all the needed integrations. And decently looking app“ August 24, 2025 AC Alexander C Tier 2 Help DeskInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Don't have the ability to disable summary call.“ July 5, 2023 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon S. IT-Specialist Information Technology and Services Used the software for: 6-12 months ### "Easy notifications with customizable preferences" August 20, 2025 5.0 Pros really like the easy-to-use notification system, where each user can choose their own preferred notification types. Cons The only limitation I’ve noticed is that ilert doesn’t yet integrate with all of the services we use. While the existing integrations work well, having broader native support would make the platform even more valuable. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We needed a reliable cloud-based solution instead of maintaining our own in-house system. Review Source LK Leonid K. Platform engineer and DevOps Financial Services Used the software for: Less than 6 months ### "TechRisk Manager " August 24, 2025 4.0 Overall - good experience with the webservice. Some things definitely can be polished but everything is on acceptable level. Pros It's easy and fast to setup. It's easy to navigate around. I have all the needed integrations. And decently looking app Cons 1\. No "live alerts" webpage (dashboard) 2. No "dark mode" (yeah, I stare at a screen 14 hours a day and prefer dark mode) Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing ilert Price was breaking tie. Also some of the team members wanted to support European product. Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) It's EOL in 2027. So I have to migrate somewhere before building out new features. Review Source JD Jeroen D. Webstrategist Marketing and Advertising Used the software for: 1-2 years ### "Most important features of ilert are end of life " July 26, 2023 3.0 Pros Online monitoring &Realtime notifications of Cons When we start using Ilert we based our decision on the features uptime monitoring and alerting. Exactly these features are cancelled by Ilert within the next year. So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes Review Source TW Thomas W. Lead Engineer Automotive Used the software for: 1-2 years ### "Best tool for our On-Call duty" August 18, 2025 5.0 Pros It's a very reliable tool with many features to manage our on-call duty services. The On-Call duty timetable is the best and flexible I noticed in comparisson with competitors. Cons There is not that much I don't like. The only thing was, that there was an introduction of new call flows, which needs action to been taken. This should have been done automatically. Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[SIGNL4](https://www.capterra.com/p/173086/SIGNL4/) Reason for choosing ilert Best flexibility and needed functions. Other competitors have not the same features. Review Source PN Paul N. DevOps Lead Retail Used the software for: Less than 6 months ### "Simple & effictive alerting solution" August 18, 2025 5.0 In general we are happy with ilert. It really increased the quality of our systems and it was fully accepted by our team members. Pros It simplicity and clear concept with the separation between Alerts & incidents (we used pagerduty before and it was confusing) Cons The feature and price balance between the Pro and Scale plan. Some features in the pro plan we do not require but some features in the Scale plan sound very appealing but not for the price of the Scale plan. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Pagerduty was not useable in terms of usabiltiy & speed Review Source VR Verified Reviewer VP Technology Computer Software Used the software for: 2+ years ### "iLert - Powerful tool to level up your support easily" June 21, 2023 5.0 Pros Introducing iLert into existing Tooling around Monitoring was very easy. We needed no adaption at all, our systems could be connected to any needed system quite easily. Moreover we searched and found our On-Duty scheduling options in iLert: Easy, flexible & straight forward. Cons Hardly anything I could think of besides the richness of features - which was not really an issue for us as iLert provides everything we need and more. Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) The prices of OpsGenie went absurd & we were able to replace our phonenumber provider and could improve our service towards our clients. So we killed two or three birds with one stone by going with iLert & never looked back. Review Source VR Verified Reviewer Senior Systems Support Engineer Computer Software Used the software for: Less than 6 months ### "Chosen as a new paging system for On Call Teams" February 15, 2023 5.0 Overall the experience with this new system have been very positive. The support received from the team at iLert has been excellent. Very helpful and quick to respond.We were looking to replace our paging system, and have found iLert to be able to handle our requirements and provide more options for proactive monitoring being fed into On Call Teams. Pros Very easy to schedule different teams. Tailored towards incident management, rather than just being a generic paging system.Clear and easy app for users to view their calendar and to make short notice swaps within the team.Additional monitors that can feed into the on call team, not solely used for customer support requests. Enables proactive monitoring to be addressed in real time for non critical systems as well. Cons All options from the top level subscription should be available as Add On services like the Uptime Monitors.We do not need to move to the higher subscription for its core features, but would like to utilise the additional functionality. EG Status Pages Switched from [On Page](https://www.capterra.com/p/201357/On-Page/) We needed more users to create additional teams, and were investigating whether there was a more cost effective and easier to manage system.We needed flexibility for users to be part of more than one team which the current system wasn't able to provide easily. Review Source Response from iLert February 17, 2023 Hey there, Thank you very much for taking the time to review us. Note that status pages are available as add-ons. Feel free to reach out to our support if you want to purchase other features from higher plans as add-ons. Jeremy J. Director Information Technology and Services Used the software for: Less than 6 months ### "Perfect monitoring for our business" September 4, 2022 5.0 Very pleased with the migration, set up for all heartbeat monitors and creation of status pages for our customers with iLert, which are critical to us delivering services and supporting customers. Pros A lot of our systems are hardened services which cannot be monitored through HTTP requests, therefore we rely heavily on heartbeat monitoring which works flawlessly in iLert. All of our services are set up with regular intervals to check-in, and we're notified immediately if there's ever an issue Cons Everything works as expected and nothing that I would class as a negative for the product - the only minor improvement I would make is to create an alert action template (as I tend to have to create the same alerts when creating a new heartbeat check), though I'm sure there's a technical reason for that - and the process is very straight forward. Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) iLert better suited the services we required with integration to all of our existing systems. Review Source Response from iLert September 14, 2022 Hi Jeremy, thanks for your great review. Did you know that you can copy an existing alert action to multiple alert sources at once? We introduced this improvement a few months ago. Feel free to reach out to support@ilert.com if you need any help with that. VR Verified Reviewer Head of Devops Human Resources Used the software for: 1-2 years ### "iLert review for on-call alerting solution" September 2, 2022 4.0 Really satisfied Pros The terraform provider letting us code our on-call infrasture service Cons The UI for the calendar / on-shift schedules Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing ilert The terraform provider / the uptime monitoring feature / the pricing Review Source Response from iLert September 8, 2022 Thank you! Glad to hear you guys are happy :-) VR Verified Reviewer Network Engineer Information Technology and Services Used the software for: Less than 6 months ### "A Reliable Tool for Managing Standby Shifts" August 19, 2025 4.0 I find this tool very intuitive and effective for managing standby shifts within IT teams. It offers flexibility by allowing responses directly through the app, SMS, or phone call, which makes it especially practical in real-world scenarios. Pros The solution offers compatibility and easy integration with a wide range of monitoring tools. Additionally, the roster setting is a valuable feature to have. Cons The license pricing for adding more users to the environment is relatively steep, and the process isn’t very straightforward since it requires reaching out to support. This can be inconvenient, especially as support response times are sometimes slower than expected. Review Source kB kamil B. Data Engineer Information Technology and Services Used the software for: 1-2 years ### "iLert Supports continuity of business critical data deliveries" May 30, 2024 5.0 Good product. Easy to use and of added value when there are strict SLA's Pros Nice tool to support continuity of business critical data deliveries and avoid SLA breaches Cons Difficult to say as I am using a small part of the functionality Review Source JH Junaid H. ServiceDesk Manager Information Technology and Services Used the software for: 6-12 months ### "Ilert Review after 9-12months Usage" May 30, 2024 5.0 Pros Automated Phone Call - (Customizable Initial Call Delay) Simple Interface with Less clutter Cons Automated Voice sounds like Robot No Dark Mode No Enhanced Reporting (Identify Trends of reoccurring issues) Scheduling Needs Improvement Review Source JW Jesse W. IT Engineer Computer Networking Used the software for: 1-2 years ### "No complaints" May 30, 2024 5.0 Fantastic, had an issue near the start with getting it to sync with a program we use but after reaching out to the support team got it fixed that same day. Pros It does everything it says it would and makes it all very simple and easy to give to a new hire without confusion. Keep everything in line great and works wonders for our on call rotation. Cons Not enough frogs, only members will understand. Review Source MV Michael V. ICT System Engineer Logistics and Supply Chain Used the software for: 2+ years ### "Easy automation to set up an on-call schedule" August 11, 2020 5.0 Pros iLert is perfectly compatible with our monitoring software by just generating an API. Setting up the on call schedules is very easy and can be done in advance. The product has proven to be very stable and flexible. Cons There's nothing about this software we don't like. It basically has all the functionalities we need. Review Source Response from iLert August 26, 2020 Hi Micheal, thanks for taking the time to review iLert. We really appreciate it and we're glad that you were up and running with iLert in no time. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help! Thanks again, Birol ST Stefan T. Database Administrator Information Technology and Services Used the software for: 6-12 months ### "iLert Review - BTC IT Services" September 1, 2022 5.0 Replacement of "old-school" pager system. Many benefits setting the alert through shift system Pros Set shifts for people doing on call duty Alerts without any delay from Icinga Monitoring Cons At the moment all requirement for on call duty are implemented Review Source Response from iLert September 8, 2022 Hi Stefan, great to hear that we currently meet all your requirements. Thank you for your review :-) FB Fabian B. Lead Service Specialst Information Technology and Services Used the software for: 6-12 months ### "Best Incident Management" July 3, 2023 5.0 Works just how it shoud work Pros We use it for our 24/7 Support and it works perfect Cons nothing, it works just fine with Android and iOS Review Source MA Marc A. Founder Information Technology and Services Used the software for: 6-12 months ### "Great tool to check on the servers for a startup that might otherwise not notice" September 15, 2023 5.0 I've only used it a little to set up alerts to know if the servers we are using are down. I'm sure I will use more features in future. Pros Great tool to check on the servers for a startup that might otherwise not notice Cons N/A - I have liked what I have used so far. Reason for choosing ilert It was an option on AppSumo and seemed like a good idea to have in the toolbox. Review Source MK Markus K. Remote Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Nice cheap clean Alert programm" June 21, 2023 5.0 Nice and automatic and great fast responding support Pros The surfaces or dashboard are very clean and tidy so everything is clear to use and you get want you very fast Cons not so much. Sometime whne using the App, the alarms in the push notification is not the same as the last one sned in the app Review Source RT Ralf T. Leiter Logistik-Informationssysteme Logistics and Supply Chain Used the software for: Less than 6 months ### "Gutes Produkt, schnell integriert" June 28, 2023 5.0 Pros Wir haben uns für Ilert entschieden, da die Integration in bestehende Alarmierungen über den Versand von Mails sehr einfach ist. Die Multi-Chanel Alarmierung über Anruf, Mail oder WhatsApp hat uns überzeugt. Der erste Prozess war nach 10 Minuten eingerichtet und funktionsfähig. Cons Wie immer sind für ein mittelständisches Unternehmen wie uns die Zahlungsmethoden (nicht auf Rechnung) und die Datenschutzbestimmungen die größte Hürde. Funktional keine Beschwerden. Review Source SC Stephen C. Deputy CIO Airlines/Aviation Used the software for: Less than 6 months ### "iLert - All what we were looking for" October 8, 2020 5.0 Pros We wanted an easily configurable alerting system that can interface with our various systems to send us critical alerts via a telephone call and/or sms . ilert filled in this gap perfectly as it had all the desired options especially setting up a schedule for our on call roster . Cons I really cant pin point something we didnt like as it has all the desired features we were looking for. Reason for choosing ilert We didnt even look at other products as iLert had all the tick boxes and didnt even waste time evaluating something else Review Source Response from iLert November 11, 2020 Hey Stephen, Thank you very much for taking the time for leaving a review. Glad to hear that you like the simplicity of iLert and that you were up & running quickly. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help! Thanks again, Birol JM John M. Middleware Administrator Information Technology and Services Used the software for: Less than 6 months ### "Ease of Use & User friendly" September 1, 2022 5.0 Pros We use ilert to schedule our oncall support different team members within a team and also we have options to set the escalation contact if someone misses the calls from ilert. This has really made our life really easier to manage our oncall's in an effective way Cons Sometimes we get get calls. even when we are even the oncall person. Review Source Response from iLert September 8, 2022 Hey John, thanks for the great review. That is very motivating! ID Irfan D. Software Engineer Retail Used the software for: Less than 6 months ### "A satisfied user " September 1, 2022 4.0 Really good! Pros Really nice tool to get alerts and nice integration with GCP. Cons None that I have come across in my initial usage. Review Source Response from iLert September 8, 2022 Irfan, thank you for your review. Glad to hear you have nothing to complain about :-) Pooja S. Network Operations Manager Telecommunications Used the software for: 1-2 years ### "Reliable Alerting for Modern IT Operations " July 6, 2026 5.0 It is a great lightweight alternative to legacy paging systems that really reduces alert noise while for larger organizations, your alerting taxonomy needs thought upfront to avoid administration overloads. Pros The platform provides the best infrastructure uptime protection for businesses with their interactive multi-team on-call schedules alongside a dependable, multi-channel voice and SMS alerting flow. Cons Having to create enormous, intricate routing policies for distributed, large-scale enterprise networks tends to force the user to perform large, repetitive steps manually in the user interface. Review Source GR Giovanni R. Linux Engineer Telecommunications Used the software for: Less than 6 months ### "ilert review" August 27, 2025 5.0 My overall experience with ilert has been very positive—it’s reliable, easy to use, and highly effective. Pros What I liked most about ilert is its reliable alerting system, seamless integrations with other tools, customizable escalation policies, and the intuitive, user-friendly interface that makes incident management much easier. Cons What I liked least about ilert is that the mobile app can occasionally lag, and some advanced settings are not very intuitive or require additional documentation to fully understand and configure efficiently. Review Source SE Solaiman E. Linux engineer Telecommunications Used the software for: Less than 6 months ### "Would definitely recommend Ilert! " October 10, 2025 5.0 Using it for stand-by shift. Zabbix alerts, Wazuh, prtg and much more internal monitoring tools that we use. Pros I like the way of how ilert works and all the functions it has to offer. Also creating schedules for diffirent teams is easy to do. I would definity recommend Ilert. Its also really cheap. Cons I dont have any cons for ilert. The product works really well! I don't have any feedback at this moment. Keep going! Review Source Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Incident Management](https://www.capterra.com/incident-management-software/)[Calendar](https://www.capterra.com/calendar-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.