--- title: "ilert Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ilert the right Incident Management solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/207205/iLert/reviews/" page_type: "reviews" language: "en" --- ilert 4.7 (65) [View alternatives](https://www.capterra.com/p/207205/iLert/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of ilert Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Pooja S Network Operations ManagerTelecommunications, 10,001+ employeesUsed the software for: 1-2 years. “The platform provides the best infrastructure uptime protection for businesses with their interactive multi-team on-call schedules alongside a dependable, multi-channel voice and SMS alerting flow.“ July 6, 2026 GR Giovanni R Linux EngineerTelecommunications, 201 - 500 employeesUsed the software for: Less than 6 months. “What I liked least about ilert is that the mobile app can occasionally lag, and some advanced settings are not very intuitive or require additional documentation to fully understand and configure efficiently.“ August 27, 2025 SD Sachin D RMS Standby Team ManagerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Incident management tools are fantastic, The on-call alerting helps us reliably ensure that alerts are actioned perfectly without delay.“ May 21, 2024 A Z Network EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “This can be inconvenient, especially as support response times are sometimes slower than expected.“ August 19, 2025 A Z Network EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I find this tool very intuitive and effective for managing standby shifts within IT teams.“ August 19, 2025 Jd Jeroen d WebstrategistMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes“ July 26, 2023 TW Thomas W Lead EngineerAutomotive, 10,001+ employeesUsed the software for: 1-2 years. “The On-Call duty timetable is the best and flexible I noticed in comparisson with competitors.“ August 18, 2025 AC Alexander C Tier 2 Help DeskInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Don't have the ability to disable summary call.“ July 5, 2023 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pooja S. Network Operations Manager Telecommunications Used the software for: 1-2 years ### "Reliable Alerting for Modern IT Operations " July 6, 2026 5.0 It is a great lightweight alternative to legacy paging systems that really reduces alert noise while for larger organizations, your alerting taxonomy needs thought upfront to avoid administration overloads. Pros The platform provides the best infrastructure uptime protection for businesses with their interactive multi-team on-call schedules alongside a dependable, multi-channel voice and SMS alerting flow. Cons Having to create enormous, intricate routing policies for distributed, large-scale enterprise networks tends to force the user to perform large, repetitive steps manually in the user interface. Review Source LK Leonid K. Platform engineer and DevOps Financial Services Used the software for: Less than 6 months ### "TechRisk Manager " August 24, 2025 4.0 Overall - good experience with the webservice. Some things definitely can be polished but everything is on acceptable level. Pros It's easy and fast to setup. It's easy to navigate around. I have all the needed integrations. And decently looking app Cons 1\. No "live alerts" webpage (dashboard) 2. No "dark mode" (yeah, I stare at a screen 14 hours a day and prefer dark mode) Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing ilert Price was breaking tie. Also some of the team members wanted to support European product. Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) It's EOL in 2027. So I have to migrate somewhere before building out new features. Review Source JD Jeroen D. Webstrategist Marketing and Advertising Used the software for: 1-2 years ### "Most important features of ilert are end of life " July 26, 2023 3.0 Pros Online monitoring &Realtime notifications of Cons When we start using Ilert we based our decision on the features uptime monitoring and alerting. Exactly these features are cancelled by Ilert within the next year. So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes Review Source Simon S. IT-Specialist Information Technology and Services Used the software for: 6-12 months ### "Easy notifications with customizable preferences" August 20, 2025 5.0 Pros really like the easy-to-use notification system, where each user can choose their own preferred notification types. Cons The only limitation I’ve noticed is that ilert doesn’t yet integrate with all of the services we use. While the existing integrations work well, having broader native support would make the platform even more valuable. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We needed a reliable cloud-based solution instead of maintaining our own in-house system. Review Source TW Thomas W. Lead Engineer Automotive Used the software for: 1-2 years ### "Best tool for our On-Call duty" August 18, 2025 5.0 Pros It's a very reliable tool with many features to manage our on-call duty services. The On-Call duty timetable is the best and flexible I noticed in comparisson with competitors. Cons There is not that much I don't like. The only thing was, that there was an introduction of new call flows, which needs action to been taken. This should have been done automatically. Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[SIGNL4](https://www.capterra.com/p/173086/SIGNL4/) Reason for choosing ilert Best flexibility and needed functions. Other competitors have not the same features. Review Source VR Verified Reviewer VP Technology Computer Software Used the software for: 2+ years ### "iLert - Powerful tool to level up your support easily" June 21, 2023 5.0 Pros Introducing iLert into existing Tooling around Monitoring was very easy. We needed no adaption at all, our systems could be connected to any needed system quite easily. Moreover we searched and found our On-Duty scheduling options in iLert: Easy, flexible & straight forward. Cons Hardly anything I could think of besides the richness of features - which was not really an issue for us as iLert provides everything we need and more. Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) The prices of OpsGenie went absurd & we were able to replace our phonenumber provider and could improve our service towards our clients. So we killed two or three birds with one stone by going with iLert & never looked back. Review Source VR Verified Reviewer Senior Systems Support Engineer Computer Software Used the software for: Less than 6 months ### "Chosen as a new paging system for On Call Teams" February 15, 2023 5.0 Overall the experience with this new system have been very positive. The support received from the team at iLert has been excellent. Very helpful and quick to respond.We were looking to replace our paging system, and have found iLert to be able to handle our requirements and provide more options for proactive monitoring being fed into On Call Teams. Pros Very easy to schedule different teams. Tailored towards incident management, rather than just being a generic paging system.Clear and easy app for users to view their calendar and to make short notice swaps within the team.Additional monitors that can feed into the on call team, not solely used for customer support requests. Enables proactive monitoring to be addressed in real time for non critical systems as well. Cons All options from the top level subscription should be available as Add On services like the Uptime Monitors.We do not need to move to the higher subscription for its core features, but would like to utilise the additional functionality. EG Status Pages Switched from [On Page](https://www.capterra.com/p/201357/On-Page/) We needed more users to create additional teams, and were investigating whether there was a more cost effective and easier to manage system.We needed flexibility for users to be part of more than one team which the current system wasn't able to provide easily. Review Source Response from iLert February 17, 2023 Hey there, Thank you very much for taking the time to review us. Note that status pages are available as add-ons. Feel free to reach out to our support if you want to purchase other features from higher plans as add-ons. Jeremy J. Director Information Technology and Services Used the software for: Less than 6 months ### "Perfect monitoring for our business" September 4, 2022 5.0 Very pleased with the migration, set up for all heartbeat monitors and creation of status pages for our customers with iLert, which are critical to us delivering services and supporting customers. Pros A lot of our systems are hardened services which cannot be monitored through HTTP requests, therefore we rely heavily on heartbeat monitoring which works flawlessly in iLert. All of our services are set up with regular intervals to check-in, and we're notified immediately if there's ever an issue Cons Everything works as expected and nothing that I would class as a negative for the product - the only minor improvement I would make is to create an alert action template (as I tend to have to create the same alerts when creating a new heartbeat check), though I'm sure there's a technical reason for that - and the process is very straight forward. Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) iLert better suited the services we required with integration to all of our existing systems. Review Source Response from iLert September 14, 2022 Hi Jeremy, thanks for your great review. Did you know that you can copy an existing alert action to multiple alert sources at once? We introduced this improvement a few months ago. Feel free to reach out to support@ilert.com if you need any help with that. VR Verified Reviewer Head of Devops Human Resources Used the software for: 1-2 years ### "iLert review for on-call alerting solution" September 2, 2022 4.0 Really satisfied Pros The terraform provider letting us code our on-call infrasture service Cons The UI for the calendar / on-shift schedules Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing ilert The terraform provider / the uptime monitoring feature / the pricing Review Source Response from iLert September 8, 2022 Thank you! Glad to hear you guys are happy :-) VR Verified Reviewer Network Engineer Information Technology and Services Used the software for: Less than 6 months ### "A Reliable Tool for Managing Standby Shifts" August 19, 2025 4.0 I find this tool very intuitive and effective for managing standby shifts within IT teams. It offers flexibility by allowing responses directly through the app, SMS, or phone call, which makes it especially practical in real-world scenarios. Pros The solution offers compatibility and easy integration with a wide range of monitoring tools. Additionally, the roster setting is a valuable feature to have. Cons The license pricing for adding more users to the environment is relatively steep, and the process isn’t very straightforward since it requires reaching out to support. This can be inconvenient, especially as support response times are sometimes slower than expected. Review Source NH Nele H. Application Support Engineer Information Technology and Services Used the software for: 2+ years ### "easy to use alert handel" September 1, 2022 5.0 We are using iLert as an alert handler for our call on duty and its perfect. Pros So many possible ways to receive an alert (e.g. App, SMS, phone call, E-Mail) Cons Many changes in the past which haven´t been functional (e.g. accepting an alert via apple watch not possible for a while). Better testing would be great. Review Source Response from iLert September 8, 2022 Hi Nele, great to hear that you appreciate our Notifications Channels. We will strive to make future features even better :-) SH Stefan H. Head of Operation Information Technology and Services Used the software for: 2+ years ### "Fire and reliable " August 13, 2020 5.0 We use it for automatic callouts for operating our customer environments and a lot of them are very important for our customers as they operate around the world Pros We are very dependend on this product as we providing 24/7 support to our customers. iLert in the past 9 years never faild or had an outage. Result: you install it once, configure it to your needs and you never have to bother about it! Cons Nothing to add here, I love such a product! Reason for choosing ilert Costs reliability and easy to use Review Source Response from iLert August 26, 2020 Hi Stefan, thank you so much for taking the time to leave a review. We really appreciate it and we're flattered to have you and your company among our first customers. I'm glad to hear that iLert is helping you to drive results and provide 24/7 support to your customers around the globe. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help! Thanks again, Birol SE Sandra E. Manager Information Technology and Services Used the software for: 6-12 months ### "Perfect in connection with PRTG" September 1, 2022 5.0 I am running a PRTG server in order to monitor several other business-critical servers. So my monitoring is pretty much covered with PRTG already, but PRTG does not have very good Notifications functionality. iLert can work together with PRTG to fill exactly that gap. This way whever a server has a problem, I can have flexible and reliable real-time push notifications on my smartphone and plus landline phone. Pros \- It offers a reliable way of notifying me of problems found by my PRTG server. - It offers very flexible escalation options Cons The first setup with PRTG could be a bit simpler. Review Source Response from iLert September 8, 2022 Hi Sandra, good to hear that iLert extends your PRTG environment. Thanks for your review. :-) AL Andreas L. CEO & Founder Information Technology and Services Used the software for: 6-12 months ### "Excellent product with great support" September 1, 2022 5.0 Pros iLert focuses on the main use-case - scheduling on-call rosters, notifications and escalations. In addition the support is really helpful and the implementation of "small feature wishes" just works. Cons We have not really something to dislike at iLert. The UI for on-call takeover could be a bit better, to mention one. Review Source Response from iLert September 8, 2022 Hi Andreas, thanks for the great review and your feedback :-) MH Markus H. Head of IT Infrastructure & Services Logistics and Supply Chain Used the software for: 1-2 years ### "Ilert Incident Alarm System" September 1, 2022 4.0 We are using this software for 24/7 incident handling. Every Person can decide how he will be alerted. (push notification, phone, mail) Pros Easy to use. Many new features are implemented in the last 12 months. Good support from Developer. Stability of call routing and alerting. Cons The software could be a little bit cheaper. Review Source Response from iLert September 8, 2022 Thank you Markus. We appreciate it very much and will continue to work on iLert :-) ND Nagaraj D. Manager Information Technology and Services Used the software for: 6-12 months ### "iLert to me!" September 2, 2022 4.0 Pros The tool! It is user friendly. Can configure well. Cons When alert message comes, no incident# in that! that is major problem. To know that I need to login to the tool Review Source Response from iLert September 8, 2022 Hey Nagaraj, thanks for your feedback. Regarding the alert message, feel free to write a feature request here: https://roadmap.ilert.com/ We'll take care of it. AL Alessandro L. DC FIBER Telecommunications Used the software for: 6-12 months ### "ilert notifications" September 1, 2022 5.0 Pros it sends notifications in real time and quickly. Cons it is a little bit hard to configure and manage Review Source Response from iLert September 8, 2022 Hi Alessandro, thank you for your review. We are still working on making iLert even better :-) OH Othmar H. Systems Engineer Retail Used the software for: 1-2 years ### " We never missed an incident" September 1, 2022 4.0 Pros iLert covered most of our use cases out of the box and works perfectly. Our team never misses a notification thanks to the various methods of notification, SMS, email, WhatsApp and more Cons There's very little about this software we don't like. It basically has all the functionalities we need. Changing of the schedule can be improved Review Source Response from iLert September 8, 2022 Hi Othmar, great to hear you have never missed an Incident. And thanks for your review :-) CK Christian K. IT Service Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Zuverlässiges System für Alarmierung und Rufbereitschaft" September 1, 2022 5.0 Pros iLert deckt alle unsere Anforderungen an Rufbereitschaftsplanung und Alarmierung ab. Die Statusseiten sind eine gute und sinnvolle Ergänzung, ebenso die iOS App. Insgesamt, mit kleinen Ausnahmen, läßt sich das System einfach konfigurieren und bedienen. Alarmquellen lassen sich sehr leicht einbinden. Cons Die Konfiguration der Teams und Eskalationsketten könnte etwas intuitiver sein. Die Dokumentation könnte detailierter beschrieben sein. Review Source Response from iLert September 8, 2022 Thanks for your review, Christian. Nice to read that you like iLert :-) KS Kenneth S. System Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Need to be in control even when you should be enjoying life? Buy iLert!" August 11, 2020 4.0 Very good! Pros We could get rid of our own SMS alerting implementation which required more maintenance. Cons It wakes me at night in case of "emergencies", but working as intended ;-). Review Source Response from iLert August 17, 2020 Hi Kenneth, thank you for taking the time to leave a review. We're glad to hear that you were able to cut costs by replacing your in-house alerting solution with iLert. Birol JS Joanna S. Consultant Banking Used the software for: 6-12 months ### "Notifications when you need them, how you want them" July 30, 2020 5.0 Excellent. Pros An excellent support experience. It was fast and personal. The product is simple: does what it is ment to do, namely notify us when we need to be notified. Cons Setting up the schedule and making changes to the schedule is not intuitive. Reason for choosing ilert PagerDuty - it's packed with lots of cool features, that we didn't need. Also reviewed an opensource solution - but that was too simple. Review Source Response from iLert August 17, 2020 Hi Joanna, thank you so much for taking the time to review iLert. And a big thank you from the team here at iLert for acknowledging our support experience and simplicity in our software. These are two things the we hold very high. Regarding your feedback on setting up schedules: that's an area we are currently working on actively and will be releasing several updates in the upcoming weeks. Stay tuned. Birol PP Patrick P. Cloud Network Engineer Utilities Used the software for: Less than 6 months ### "Good pager app" July 3, 2023 4.0 Pros Easy to implement with webhooks and easy to use. Good Android app with push messages. Cons I have not found a feature which I don't like so far. Review Source PN Paul N. DevOps Lead Retail Used the software for: Less than 6 months ### "Simple & effictive alerting solution" August 18, 2025 5.0 In general we are happy with ilert. It really increased the quality of our systems and it was fully accepted by our team members. Pros It simplicity and clear concept with the separation between Alerts & incidents (we used pagerduty before and it was confusing) Cons The feature and price balance between the Pro and Scale plan. Some features in the pro plan we do not require but some features in the Scale plan sound very appealing but not for the price of the Scale plan. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Pagerduty was not useable in terms of usabiltiy & speed Review Source GR Giovanni R. Linux Engineer Telecommunications Used the software for: Less than 6 months ### "ilert review" August 27, 2025 5.0 My overall experience with ilert has been very positive—it’s reliable, easy to use, and highly effective. Pros What I liked most about ilert is its reliable alerting system, seamless integrations with other tools, customizable escalation policies, and the intuitive, user-friendly interface that makes incident management much easier. Cons What I liked least about ilert is that the mobile app can occasionally lag, and some advanced settings are not very intuitive or require additional documentation to fully understand and configure efficiently. Review Source SE Solaiman E. Linux engineer Telecommunications Used the software for: Less than 6 months ### "Would definitely recommend Ilert! " October 10, 2025 5.0 Using it for stand-by shift. Zabbix alerts, Wazuh, prtg and much more internal monitoring tools that we use. Pros I like the way of how ilert works and all the functions it has to offer. Also creating schedules for diffirent teams is easy to do. I would definity recommend Ilert. Its also really cheap. Cons I dont have any cons for ilert. The product works really well! I don't have any feedback at this moment. Keep going! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.