# ilert Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ilert the right Incident Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207205/iLert/reviews --- ilert 4.7 (64) [View alternatives](https://www.capterra.com/p/207205/iLert/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ilert Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews SD Sachin D RMS Standby Team ManagerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Incident management tools are fantastic, The on-call alerting helps us reliably ensure that alerts are actioned perfectly without delay.“ May 21, 2024 GR Giovanni R Linux EngineerTelecommunications, 201 - 500 employeesUsed the software for: Less than 6 months. “What I liked least about ilert is that the mobile app can occasionally lag, and some advanced settings are not very intuitive or require additional documentation to fully understand and configure efficiently.“ August 27, 2025 A Z Network EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I find this tool very intuitive and effective for managing standby shifts within IT teams.“ August 19, 2025 A Z Network EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “This can be inconvenient, especially as support response times are sometimes slower than expected.“ August 19, 2025 TW Thomas W Lead EngineerAutomotive, 10,001+ employeesUsed the software for: 1-2 years. “The On-Call duty timetable is the best and flexible I noticed in comparisson with competitors.“ August 18, 2025 Jd Jeroen d WebstrategistMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes“ July 26, 2023 LK Leonid K Platform engineer and DevOpsFinancial Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I have all the needed integrations. And decently looking app“ August 24, 2025 AC Alexander C Tier 2 Help DeskInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Don't have the ability to disable summary call.“ July 5, 2023 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon S. IT-Specialist Information Technology and Services Used the software for: 6-12 months ### "Easy notifications with customizable preferences" August 20, 2025 5.0 Pros really like the easy-to-use notification system, where each user can choose their own preferred notification types. Cons The only limitation I’ve noticed is that ilert doesn’t yet integrate with all of the services we use. While the existing integrations work well, having broader native support would make the platform even more valuable. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We needed a reliable cloud-based solution instead of maintaining our own in-house system. Review Source LK Leonid K. Platform engineer and DevOps Financial Services Used the software for: Less than 6 months ### "TechRisk Manager " August 24, 2025 4.0 Overall - good experience with the webservice. Some things definitely can be polished but everything is on acceptable level. Pros It's easy and fast to setup. It's easy to navigate around. I have all the needed integrations. And decently looking app Cons 1\. No "live alerts" webpage (dashboard) 2. No "dark mode" (yeah, I stare at a screen 14 hours a day and prefer dark mode) Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing ilert Price was breaking tie. Also some of the team members wanted to support European product. Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) It's EOL in 2027. So I have to migrate somewhere before building out new features. Review Source JD Jeroen D. Webstrategist Marketing and Advertising Used the software for: 1-2 years ### "Most important features of ilert are end of life " July 26, 2023 3.0 Pros Online monitoring &Realtime notifications of Cons When we start using Ilert we based our decision on the features uptime monitoring and alerting. Exactly these features are cancelled by Ilert within the next year. So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes Review Source TW Thomas W. Lead Engineer Automotive Used the software for: 1-2 years ### "Best tool for our On-Call duty" August 18, 2025 5.0 Pros It's a very reliable tool with many features to manage our on-call duty services. The On-Call duty timetable is the best and flexible I noticed in comparisson with competitors. Cons There is not that much I don't like. The only thing was, that there was an introduction of new call flows, which needs action to been taken. This should have been done automatically. Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[SIGNL4](https://www.capterra.com/p/173086/SIGNL4/) Reason for choosing ilert Best flexibility and needed functions. Other competitors have not the same features. Review Source PN Paul N. DevOps Lead Retail Used the software for: Less than 6 months ### "Simple & effictive alerting solution" August 18, 2025 5.0 In general we are happy with ilert. It really increased the quality of our systems and it was fully accepted by our team members. Pros It simplicity and clear concept with the separation between Alerts & incidents (we used pagerduty before and it was confusing) Cons The feature and price balance between the Pro and Scale plan. Some features in the pro plan we do not require but some features in the Scale plan sound very appealing but not for the price of the Scale plan. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Pagerduty was not useable in terms of usabiltiy & speed Review Source VR Verified Reviewer VP Technology Computer Software Used the software for: 2+ years ### "iLert - Powerful tool to level up your support easily" June 21, 2023 5.0 Pros Introducing iLert into existing Tooling around Monitoring was very easy. We needed no adaption at all, our systems could be connected to any needed system quite easily. Moreover we searched and found our On-Duty scheduling options in iLert: Easy, flexible & straight forward. Cons Hardly anything I could think of besides the richness of features - which was not really an issue for us as iLert provides everything we need and more. Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) The prices of OpsGenie went absurd & we were able to replace our phonenumber provider and could improve our service towards our clients. So we killed two or three birds with one stone by going with iLert & never looked back. Review Source Jeremy J. Director Information Technology and Services Used the software for: Less than 6 months ### "Perfect monitoring for our business" September 4, 2022 5.0 Very pleased with the migration, set up for all heartbeat monitors and creation of status pages for our customers with iLert, which are critical to us delivering services and supporting customers. Pros A lot of our systems are hardened services which cannot be monitored through HTTP requests, therefore we rely heavily on heartbeat monitoring which works flawlessly in iLert. All of our services are set up with regular intervals to check-in, and we're notified immediately if there's ever an issue Cons Everything works as expected and nothing that I would class as a negative for the product - the only minor improvement I would make is to create an alert action template (as I tend to have to create the same alerts when creating a new heartbeat check), though I'm sure there's a technical reason for that - and the process is very straight forward. Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) iLert better suited the services we required with integration to all of our existing systems. Review Source Response from iLert September 14, 2022 Hi Jeremy, thanks for your great review. Did you know that you can copy an existing alert action to multiple alert sources at once? We introduced this improvement a few months ago. Feel free to reach out to support@ilert.com if you need any help with that. VR Verified Reviewer Network Engineer Information Technology and Services Used the software for: Less than 6 months ### "A Reliable Tool for Managing Standby Shifts" August 19, 2025 4.0 I find this tool very intuitive and effective for managing standby shifts within IT teams. It offers flexibility by allowing responses directly through the app, SMS, or phone call, which makes it especially practical in real-world scenarios. Pros The solution offers compatibility and easy integration with a wide range of monitoring tools. Additionally, the roster setting is a valuable feature to have. Cons The license pricing for adding more users to the environment is relatively steep, and the process isn’t very straightforward since it requires reaching out to support. This can be inconvenient, especially as support response times are sometimes slower than expected. Review Source GR Giovanni R. Linux Engineer Telecommunications Used the software for: Less than 6 months ### "ilert review" August 27, 2025 5.0 My overall experience with ilert has been very positive—it’s reliable, easy to use, and highly effective. Pros What I liked most about ilert is its reliable alerting system, seamless integrations with other tools, customizable escalation policies, and the intuitive, user-friendly interface that makes incident management much easier. Cons What I liked least about ilert is that the mobile app can occasionally lag, and some advanced settings are not very intuitive or require additional documentation to fully understand and configure efficiently. Review Source SE Solaiman E. Linux engineer Telecommunications Used the software for: Less than 6 months ### "Would definitely recommend Ilert! " October 10, 2025 5.0 Using it for stand-by shift. Zabbix alerts, Wazuh, prtg and much more internal monitoring tools that we use. Pros I like the way of how ilert works and all the functions it has to offer. Also creating schedules for diffirent teams is easy to do. I would definity recommend Ilert. Its also really cheap. Cons I dont have any cons for ilert. The product works really well! I don't have any feedback at this moment. Keep going! Review Source PM Purushotham M. SQL database administrator Retail Used the software for: 1-2 years ### "Ilert review" September 1, 2022 5.0 Pros We are very much liked about real time call routing and notifications and receiving mails related to the incident. We are using quite a while and managing our shifts Cons over all its quite good experience with it Review Source Response from iLert September 8, 2022 Thanks for your review, Purushotham :-) RB Roger B. Managed Services Senior Consultant Information Technology and Services Used the software for: 2+ years ### "iLert is without alternative in on-time notifications" June 21, 2023 5.0 From installation until today iLert worked without any problems. Particularly the coecistence with Nagios XI works flawlessly Pros In iLert it is easy to handle, creating escalation chains, so that every notification reaches the perfect team on time. Cons Actually there is nothing to criticize. iLert delivers exactly what I need for supporting our customers. Review Source AK Aytek K. Security Spezialist Computer & Network Security Used the software for: 6-12 months ### "Feedback from the user perspective" May 21, 2024 5.0 Pros \- User friendliness - Quick to learn and explain - Reliable Cons So far I have no suggestions for improvement Review Source AL Andreas L. CEO & Founder Information Technology and Services Used the software for: 6-12 months ### "Excellent product with great support" September 1, 2022 5.0 Pros iLert focuses on the main use-case - scheduling on-call rosters, notifications and escalations. In addition the support is really helpful and the implementation of "small feature wishes" just works. Cons We have not really something to dislike at iLert. The UI for on-call takeover could be a bit better, to mention one. Review Source Response from iLert September 8, 2022 Hi Andreas, thanks for the great review and your feedback :-) MH Markus H. Head of IT Infrastructure & Services Logistics and Supply Chain Used the software for: 1-2 years ### "Ilert Incident Alarm System" September 1, 2022 4.0 We are using this software for 24/7 incident handling. Every Person can decide how he will be alerted. (push notification, phone, mail) Pros Easy to use. Many new features are implemented in the last 12 months. Good support from Developer. Stability of call routing and alerting. Cons The software could be a little bit cheaper. Review Source Response from iLert September 8, 2022 Thank you Markus. We appreciate it very much and will continue to work on iLert :-) ND Nagaraj D. Manager Information Technology and Services Used the software for: 6-12 months ### "iLert to me!" September 2, 2022 4.0 Pros The tool! It is user friendly. Can configure well. Cons When alert message comes, no incident# in that! that is major problem. To know that I need to login to the tool Review Source Response from iLert September 8, 2022 Hey Nagaraj, thanks for your feedback. Regarding the alert message, feel free to write a feature request here: https://roadmap.ilert.com/ We'll take care of it. AL Alessandro L. DC FIBER Telecommunications Used the software for: 6-12 months ### "ilert notifications" September 1, 2022 5.0 Pros it sends notifications in real time and quickly. Cons it is a little bit hard to configure and manage Review Source Response from iLert September 8, 2022 Hi Alessandro, thank you for your review. We are still working on making iLert even better :-) OH Othmar H. Systems Engineer Retail Used the software for: 1-2 years ### " We never missed an incident" September 1, 2022 4.0 Pros iLert covered most of our use cases out of the box and works perfectly. Our team never misses a notification thanks to the various methods of notification, SMS, email, WhatsApp and more Cons There's very little about this software we don't like. It basically has all the functionalities we need. Changing of the schedule can be improved Review Source Response from iLert September 8, 2022 Hi Othmar, great to hear you have never missed an Incident. And thanks for your review :-) RT Ralf T. Leiter Logistik-Informationssysteme Logistics and Supply Chain Used the software for: Less than 6 months ### "Gutes Produkt, schnell integriert" June 28, 2023 5.0 Pros Wir haben uns für Ilert entschieden, da die Integration in bestehende Alarmierungen über den Versand von Mails sehr einfach ist. Die Multi-Chanel Alarmierung über Anruf, Mail oder WhatsApp hat uns überzeugt. Der erste Prozess war nach 10 Minuten eingerichtet und funktionsfähig. Cons Wie immer sind für ein mittelständisches Unternehmen wie uns die Zahlungsmethoden (nicht auf Rechnung) und die Datenschutzbestimmungen die größte Hürde. Funktional keine Beschwerden. Review Source KS Kenneth S. System Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Need to be in control even when you should be enjoying life? Buy iLert!" August 11, 2020 4.0 Very good! Pros We could get rid of our own SMS alerting implementation which required more maintenance. Cons It wakes me at night in case of "emergencies", but working as intended ;-). Review Source Response from iLert August 17, 2020 Hi Kenneth, thank you for taking the time to leave a review. We're glad to hear that you were able to cut costs by replacing your in-house alerting solution with iLert. Birol JM John M. Middleware Administrator Information Technology and Services Used the software for: Less than 6 months ### "Ease of Use & User friendly" September 1, 2022 5.0 Pros We use ilert to schedule our oncall support different team members within a team and also we have options to set the escalation contact if someone misses the calls from ilert. This has really made our life really easier to manage our oncall's in an effective way Cons Sometimes we get get calls. even when we are even the oncall person. Review Source Response from iLert September 8, 2022 Hey John, thanks for the great review. That is very motivating! ID Irfan D. Software Engineer Retail Used the software for: Less than 6 months ### "A satisfied user " September 1, 2022 4.0 Really good! Pros Really nice tool to get alerts and nice integration with GCP. Cons None that I have come across in my initial usage. Review Source Response from iLert September 8, 2022 Irfan, thank you for your review. Glad to hear you have nothing to complain about :-) uS uthara S. associate Computer Software Used the software for: Less than 6 months ### ""Reliable and Efficient Incident Management with iLert"" August 18, 2025 5.0 it provided reliable incident alerting, seamless integrations, and effective on-call management, making incident response faster and more organized. Pros What I liked most about iLert is how easy it made managing on-call schedules and how reliable the alerts were — it really helped us respond to issues quickly without missing anything important. Cons What I liked least about iLert is that the initial setup felt a bit tricky and took some time to get used to. Review Source HA Hendrik A. Service Techniker Banking Used the software for: Less than 6 months ### "Relativ zuverlässige Alamierung" June 4, 2024 4.0 Wir haben das Produkt noch nicht lange in Benutzung. Bisher aber gut. Pros Sehr schnelle Benachrichtigung Benachrichtigung über viele verschiedene Wege (sms Whatsapp etc...) Cons Es werden nicht alle Alarme sauber übertragen. es fehlt immer mal eine Meldung egal welche Übermittlungs Art Reason for choosing ilert iLert wurde von unserem Gebäudetechnik Partner vorgeschlagen Review Source kB kamil B. Data Engineer Information Technology and Services Used the software for: 1-2 years ### "iLert Supports continuity of business critical data deliveries" May 30, 2024 5.0 Good product. Easy to use and of added value when there are strict SLA's Pros Nice tool to support continuity of business critical data deliveries and avoid SLA breaches Cons Difficult to say as I am using a small part of the functionality Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.