# Page 2 | ilert Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ilert the right Incident Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207205/iLert/reviews --- ilert 4.7 (64) [View alternatives](https://www.capterra.com/p/207205/iLert/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ilert ## Showing most helpful reviews Showing 26-50 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Head of Devops Human Resources Used the software for: 1-2 years ### "iLert review for on-call alerting solution" September 2, 2022 4.0 Really satisfied Pros The terraform provider letting us code our on-call infrasture service Cons The UI for the calendar / on-shift schedules Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing ilert The terraform provider / the uptime monitoring feature / the pricing Review Source Response from iLert September 8, 2022 Thank you! Glad to hear you guys are happy :-) SR Stefan R. Infrastrukturmanager Oil & Energy Used the software for: 2+ years ### "excellent Alerting system" July 3, 2023 5.0 First I user iLert in Telekommunikation branch of the Company , now I working in the IT department and we are using the System for alerting if parts of the Infrastruktur fails Pros Easy to use iPhone APP, and very good web Service application Cons to be honest there is nothing to complain about Review Source AC Alexander C. Tier 2 Help Desk Information Technology and Services Used the software for: 2+ years ### "Ilert Review" July 5, 2023 4.0 Pros The calls work well and have had good uptime. Cons Don't have the ability to disable summary call. Review Source Manojkumar C. Automation Engineer Information Technology and Services Used the software for: 1-2 years ### "iLert - Simple and powerful" September 1, 2022 5.0 With iLert all our critical incidents are addressed with less responsive time. the notification features from iLert are aswesome Pros I like schedule layers, multiple responders, status pages, and uptime monitors Cons Can have more features in status pages and overall all the feature are cool Review Source Response from iLert September 8, 2022 Hey Manojkumar, great review, thank you. This is very motivating. We are already working on more features for the status pages :-) PP Paul P. Squad Architect Platform Retail Used the software for: 2+ years ### "Reliable incident-management and alerting" June 28, 2022 5.0 Pros iLert covered all of our use cases out of the box and works flawlessly. There are very good guides examples for alert-sources available so that onboarding of new tools or infrastructure is just a breeze. Cons There's nothing about this software we don't like. It basically has all the functionalities we need. Reason for choosing ilert internal call routing, easy to configure Review Source Response from iLert September 8, 2022 Hi Paul, thanks for your review, and glad to hear you are happy with iLert :-) NV Nathan V. DevOps Support Computer Software Used the software for: 1-2 years ### "Feature options help a lot" June 21, 2023 4.0 Currently iLert has been a great help at quickly responding to issues with my clients sites even when our own internal monitoring tools are delayed. Pros Notifications coming from AWS as well as our internal monitoring systems Cons We could not find a connection option to HubSpot. Reason for choosing ilert I was not involved in the process Review Source HA Hendrik A. Service Techniker Banking Used the software for: Less than 6 months ### "Relativ zuverlässige Alamierung" June 4, 2024 4.0 Wir haben das Produkt noch nicht lange in Benutzung. Bisher aber gut. Pros Sehr schnelle Benachrichtigung Benachrichtigung über viele verschiedene Wege (sms Whatsapp etc...) Cons Es werden nicht alle Alarme sauber übertragen. es fehlt immer mal eine Meldung egal welche Übermittlungs Art Reason for choosing ilert iLert wurde von unserem Gebäudetechnik Partner vorgeschlagen Review Source TB Thorsten B. Head of TC & Network Computer & Network Security Used the software for: 2+ years ### "Ensure easy accessibility" September 3, 2022 5.0 With ilert we ensure our availability for customers outside of business hours. In addition, this ensures a smooth, transparent on-call service with maximum flexibility for our employees Pros Ready for use after a few administrative tasks Cons Scheduling the app on the mobile phone does not always update immediately Review Source Response from iLert September 8, 2022 Great Thorsten, thanks for your review. We're glad you're using iLert to give your on-call team maximum flexibility. That is one of the main reasons for us. SR Sai R. Technical Specialist Information Technology and Services Used the software for: 1-2 years ### "iLert features Review" September 1, 2022 5.0 Overall its very useful tool for large customers and its user friendly Pros The best part is we(number of teams in our project) use, the On- call scheduling feature .Next very useful features is we also use the status pages (we infact started using beta version itself) to monitor our services. Cons The UI could be better and ease of use could be little better so that users can navigate the product easily Review Source Response from iLert September 8, 2022 Hey Sai, glad to hear our status pages are working for you too. We will continue to work on the UI to make iLert even more intuitive. ZK Zuber K. Senior Devops Engineer Retail Used the software for: 6-12 months ### "Just another Engineer Experience" September 1, 2022 4.0 Overall it has been great experience. We are using it and found it so useful for on call support and continue to use it. Pros Quick notifications through mail and calls. I haven't tried whatsapp / telegram, but I am gonna try it soon. Don't have to monitor the critical systems in person, if the proper ilert is set we can rely on it. Cons Mobile sms are horrible, it takes about 1 hour or more to deliver a notification about the ilert. Review Source Response from iLert September 8, 2022 Hey Zuber, thanks for your review. Glad to hear that ilert is working for you. Can you describe the SMS issue in more detail? Looking forward to your feedback via support@ilert.com SD Sachin D. RMS Standby Team Manager Information Technology and Services Used the software for: Less than 6 months ### "ilert in our MSP" May 21, 2024 5.0 Pros Incident management tools are fantastic, The on-call alerting helps us reliably ensure that alerts are actioned perfectly without delay. Cons At first the integrations where not all there but they have since developed a lot more to help us and upon request make it even easier. Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Reason for choosing ilert Better functionality, good support and Birol was key. Review Source FG Fabio G. IT Managed Services Specialist Information Technology and Services Used the software for: 1-2 years ### "Admin Review" June 21, 2023 4.0 Great experience overall. Pros H24 7x7 Service AvailabilityIntegration with other Monitoring Systems like Paessler PRTGGreat iOS and Android Mobile Applications Cons Set other lagnages speaks (for example Italian) to the welcome standard voices and relative customization of the messages. Review Source WS Wilfried S. IT Consultant Computer & Network Security Used the software for: 2+ years ### "Overall, a good product" June 21, 2023 5.0 The timely notification of PRTG events sent to my mobile devices is a great benefit. Pros iLert is used to send PRTG events via email. I use the iLert mobile app for near real-time notifications, which is also perfect for notifications on an Apple Watch. Cons So far, no negative aspects or missing features have been identified that need to be addressed. Review Source NH Nele H. Application Support Engineer Information Technology and Services Used the software for: 2+ years ### "easy to use alert handel" September 1, 2022 5.0 We are using iLert as an alert handler for our call on duty and its perfect. Pros So many possible ways to receive an alert (e.g. App, SMS, phone call, E-Mail) Cons Many changes in the past which haven´t been functional (e.g. accepting an alert via apple watch not possible for a while). Better testing would be great. Review Source Response from iLert September 8, 2022 Hi Nele, great to hear that you appreciate our Notifications Channels. We will strive to make future features even better :-) kB kamil B. Data Engineer Information Technology and Services Used the software for: 1-2 years ### "iLert Supports continuity of business critical data deliveries" May 30, 2024 5.0 Good product. Easy to use and of added value when there are strict SLA's Pros Nice tool to support continuity of business critical data deliveries and avoid SLA breaches Cons Difficult to say as I am using a small part of the functionality Review Source SH Stefan H. Head of Operation Information Technology and Services Used the software for: 2+ years ### "Fire and reliable " August 13, 2020 5.0 We use it for automatic callouts for operating our customer environments and a lot of them are very important for our customers as they operate around the world Pros We are very dependend on this product as we providing 24/7 support to our customers. iLert in the past 9 years never faild or had an outage. Result: you install it once, configure it to your needs and you never have to bother about it! Cons Nothing to add here, I love such a product! Reason for choosing ilert Costs reliability and easy to use Review Source Response from iLert August 26, 2020 Hi Stefan, thank you so much for taking the time to leave a review. We really appreciate it and we're flattered to have you and your company among our first customers. I'm glad to hear that iLert is helping you to drive results and provide 24/7 support to your customers around the globe. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help! Thanks again, Birol HK Heike K. Director Media Production Used the software for: 6-12 months ### "Quick customer response, easy to use and competitive pricing" July 29, 2020 4.0 Pros You set it up once and it just works. We received a hands on demo with the iLert team, configured the rest of our uptime monitors and api integrations ourselves. It took a few minutes to get all users on board and since then, we did not even need to touch the browser if anything on our side goes wrong, we simply use the iLert mobile app for the whole incident lifecycle. Cons We would still love to see a few more features in the future like postmortems or a whatsapp integration. Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[DERDACK Enterprise Alert](https://www.capterra.com/p/172408/DERDACK-Enterprise-Alert/) Reason for choosing ilert Early in our integration attempts we realised that we were in need of an additional integration for our internal monitoring tools that we developed inhouse to ensure our video backup storages are healthy. It was a matter of days for the our feature request to become available, even though we were still a trial customer. The fact that the pricing was extremely competitive was just a cherry on top. Review Source Response from iLert August 17, 2020 Hi Heike, thank you very much for taking the time to review us and we are happy to hear that you were up and running quickly with iLert. Thanks also for your suggested features. A postmortem feature is something we are currently discussing and might include in our roadmap. I will make sure to reach out to you personally, once things become concrete. Birol JH Junaid H. ServiceDesk Manager Information Technology and Services Used the software for: 6-12 months ### "Ilert Review after 9-12months Usage" May 30, 2024 5.0 Pros Automated Phone Call - (Customizable Initial Call Delay) Simple Interface with Less clutter Cons Automated Voice sounds like Robot No Dark Mode No Enhanced Reporting (Identify Trends of reoccurring issues) Scheduling Needs Improvement Review Source KB Kenneth B. Teamleiter Technik Computer & Network Security Used the software for: 1-2 years ### "Great Product for 24/7 Hotline" September 1, 2022 5.0 Great Experience. Would miss it much. Pros You only need to plan once who has call standby and thats it. The rest is running automatic. Cons Advertising Calls on the Mobile Number we got from iLert. But i think this is not a Problem of iLert. Review Source Response from iLert September 8, 2022 Hey Kenneth, thanks for writing a review. Glad to hear that iLert is working for you. Of course, the promotional calls don't come from us, but unfortunately, we have little influence on the numbers. Kaan .. Managing Director Consumer Goods Used the software for: 2+ years ### "Uptime monitoring and advanced alerting" August 6, 2020 5.0 We were looking for a simple solution that monitors our online shops and calls our engineers in case of any issues. iLert helped us to minimize the impact of IT related issues to our customers. Pros The mobile app! Once everything was setup, we relied on the mobile app for ongoing use. Since the introduction of uptime monitoring, iLert covers all our monitoring and alerting needs. Cons Would love to have a reminder when an on-call shift starts. Review Source Response from iLert August 17, 2020 Kaan - thank you very much for taking the time to leave us a review and for being an iLert customer for such a long time. It is great to hear that iLert helps your company to increase uptime for your customers. Reminders for on-call shifts will be available later this year. Thanks again, Birol AV Andre V. Unit Manager Information Technology and Services Used the software for: 6-12 months ### "iLert" September 1, 2022 4.0 Pros Easy use, fast alerts, good dashboard and a good mobile app Cons call routing ist not so our favorite, because it is to complicate Review Source Response from iLert September 8, 2022 Hey Andre, thanks for your review. We will try to simplify the call routing. If you have a concrete suggestion here, feel free to submit it: https://roadmap.ilert.com/ JW Jesse W. IT Engineer Computer Networking Used the software for: 1-2 years ### "No complaints" May 30, 2024 5.0 Fantastic, had an issue near the start with getting it to sync with a program we use but after reaching out to the support team got it fixed that same day. Pros It does everything it says it would and makes it all very simple and easy to give to a new hire without confusion. Keep everything in line great and works wonders for our on call rotation. Cons Not enough frogs, only members will understand. Review Source GW Gaurav W. Software Engineer Retail Used the software for: 6-12 months ### "Great tool for support schedule management " September 1, 2022 4.0 Pros Prompt email notifications of schedule start and end. Simple and easy to understand options for calendar updates for a group of people. Cons Web portal GUI can be improved a little bit. Review Source Response from iLert September 8, 2022 Hi Gaurav, thanks for writing your review. We appreciate that. And we will continue to work on our UI. AL Andreas L. CEO & Founder Information Technology and Services Used the software for: 6-12 months ### "Excellent product with great support" September 1, 2022 5.0 Pros iLert focuses on the main use-case - scheduling on-call rosters, notifications and escalations. In addition the support is really helpful and the implementation of "small feature wishes" just works. Cons We have not really something to dislike at iLert. The UI for on-call takeover could be a bit better, to mention one. Review Source Response from iLert September 8, 2022 Hi Andreas, thanks for the great review and your feedback :-) AA Amir A. DevOps Engineer Retail Used the software for: 1-2 years ### "A great tool" September 1, 2022 5.0 Pros Easy to use and providing great features to meet various enterprise needs Cons Maybe new UI, the old one was a bit more flexible! Review Source Response from iLert September 8, 2022 Thank you, Amir! Glad to hear that iLert meets your needs. And thanks for the feedback on the UI. We will continue to work on it. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.