--- title: "Callshark Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Callshark Software - reviews, pricing plans, popular comparisons to other Call Recording products and more." source_url: "https://www.capterra.com/p/207220/CallShark/" page_type: "product" language: "en" --- # Callshark Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Callshark ## What is Callshark? Callshark is the #1 Call Tracking Software Tool made just for you! Are you tired of bloated interfaces with enough bells-and-whistles to make your head spin? Switch to a beautiful alternative witheverything you need... built from scratch in 2020. It measures phone calls from your online/offline campaigns so you know exactly what works and what doesn't. No complicated setup, no unwanted features, no hidden fees, and no snake oil. Start your 14 day free trial (no credit card) today! ## What is Callshark used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Callshark?[Manage this product listing](https://www.g2.com/products/callshark/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Callshark 5.0 (2) VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price $39 Per User, Per Month Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (364) Value For Money 5.0 (2) Value For Money 4.5 (349) Customer Service 5.0 (2) Customer Service 4.5 (345) ## Callshark alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (364)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208208/800-com/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) ## FAQs about Callshark Overview ### What company size and specific industries is Callshark built for? Callshark is designed for small and medium businesses, including startups, as well as marketing and web agencies, home services companies, and real estate firms. It targets organizations in these sectors that need a call-focused tool for customer communication and lead handling. Features and Usability ### What are the key features of Callshark? Callshark includes call tracking, call logging, and call recording for monitoring phone activity. It also offers call routing, IVR, voice mail, and caller ID, plus call tagging, caller profiles, keyword tracking, conversion tracking, and call tracking metrics. Additional features include archiving & retention, on-demand recording, and scheduled recording. Getting Started and Support ### What training and onboarding options does Callshark offer? Callshark provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars offer scheduled instruction for groups, and documentation gives written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does Callshark offer? Callshark offers 24/7 live rep support and chat for customer assistance. Users can reach support through these channels when they need help with setup, account questions, or troubleshooting. No reviewer feedback is available to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 2,775 Call Recording reviews Capterra reviewers highlight these as the features buyers care about most when choosing call recording software: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) Callshark supports **Recording**, covering the top priority for many buyers in this category. However, it does not include **Call Transcription** or **Conferencing**. Instead, it offers **Call Routing** (**52%**), another feature reviewers rate highly. This gives teams a way to direct calls to the right person or department faster, helping businesses maintain accurate records while improving call handling and response times. Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Caller ID Identify the number and contact information of a caller before answering the phone Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Tagging Highlight specific time marks for annotation and review purposes Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Callshark 16 features ### All Features - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Caller ID: Identify the number and contact information of a caller before answering the phone - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Transfer: Move files across different systems or networks - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Recording: Record live video calls to play later - Scheduled Recording: Automatically record calls at predetermined times - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic $39.00 Per User,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SN Saggi N. CEO Computer Software ### "Calls attribution made simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2020 Pros It's really easy to setup and the ROI is immediate - you gather metrics on your marketing efforts so you know which ones to change or drop and which ones work well. Cons Nothing really. Whenever I had hard time to understand something, the docs and support team proved valuable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Thomas C. Managing Director Computer Software ### "Best Call Tracking Software on the Market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2020 Pros The user interface is clean, modern, and user-friendly. It doesn't get in your way like other tools. My team was able to buy several phone numbers (including international ones), build complex workflows, and get everything up-and-running on the same day. We also love the way the reports function both on an individual number and campaign level — it's really intuitive and we can export everything in one click. I must also give a nod to their support staff. They answered both my questions about international phone numbers and text messaging in less than 30 minutes. In short, this is a great value for the money and I highly recommend it if you've wanted something more out of your existing call tracking tool. Cons It took me a bit to get my head around how their pricing works, but their support staff were most helpful and explained everything in a simple, transparent manner. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 5, 2020 Hi Thomas! Thanks for the kind words. We're glad to be able to work with you and your team. Please let us know if you ever need anything. :) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.