# PatientLink Online Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PatientLink Online Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more. Source: https://www.capterra.com/p/207232/PatientLink-Online --- # PatientLink Online Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PatientLink Online ## What is PatientLink Online? PatientLink's patient engagement platform ensures chart readiness by automating the collection of important patient information, including comprehensive medical history, risk assessments, e-Consents, co-payments, and other critical data needed to provide the highest quality care. Seamless bi-directional data communication with your EHR and PM system streamlines workflows, and elevates the patient experience - all with flexible, customizable solutions that work for any clinic or health organization. The PatientLink dashboard — your centralized command center provides real-time insight of patient progress and provides powerful communication tools including real-time, two-way messaging, pre-appointment reminders and post-visit satisfaction surveys, and bulk messaging. PatientLink® is a trusted, award-winning patient engagement solution with over 26 years of EHR integration expertise. ## What is PatientLink Online used for? [Patient Management](https://www.capterra.com/patient-management-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Feature, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PatientLink Online?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mypatientlink.com&name=PatientLink Online) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PatientLink Online 4.9 (12) VS. [3.8 (34)](https://www.capterra.com/p/86870/CarePaths-EHR/reviews/) Starting Price $1 Per Feature, Per Year Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (12) Ease Of Use 3.5 (82) Value For Money 4.6 (11) Value For Money 4.2 (75) Customer Service 4.8 (12) Customer Service 3.5 (78) ## PatientLink Online alternatives [4.8 (48)](https://www.capterra.com/p/202281/Healee/reviews/) Starting price Contact vendor for pricing Highest Rated [4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month [Luma Health](https://www.capterra.com/p/176533/lumahealth/) [4.6 (82)](https://www.capterra.com/p/176533/lumahealth/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/176533/lumahealth/) [Teladoc Health](https://www.capterra.com/p/190055/Teladoc/) [2.5 (90)](https://www.capterra.com/p/190055/Teladoc/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/190055/Teladoc/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Patient Intake 4.7 (9) 22.22% of 9 reviewers that rated this feature as important or highly important Patients can register for appointments in advance online Mobile Access 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Confirmations/Reminders 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Customizable Forms 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information HIPAA Compliant 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Questionnaires 4.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. PatientLink Online 52 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Automated reminders and confirmations for booked appointments and events via text or email Accept and process credit card transactions Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Electronically collect payments for goods or services Receive and/or send email notifications for urgent updates, requests, or other information Create and send email blasts/campaigns Reminders sent via email Public or private sharing of digital files such as documents, audio/video, images, and more Intended for medical use such as diagnosis, treatment, and consultation Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Ability to chat online in real time Access software remotely via mobile devices Notifications via mobile devices Clients can submit payments via mobile devices Allows medical providers to integrate with remote devices of many kinds in order to monitor patients. Manage and support multiple languages Manage and support multiple locations For practices with multiple providers Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates Accept and process online payment transactions Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Observing and tracking a patient's health status, condition, and wellbeing Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Accept, record, and reconcile financial transactions Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Gauge satisfaction and receive information for improvement and success Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Allows medical providers to monitor and visit their patients virtually. Monitor wait time and abandonment for incoming requests that have not been routed Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (12) 4.4 Based on 12 reviews ## Pricing Value for money 4.6 (11) Free Trial Basic $1.00 Per Feature,Per Year Value for money 4.6 (11) 4.6 Based on 11 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ TouchWorks EHR](https://www.capterra.com/p/216493/TouchWorks-EHR/)[ Athena](https://www.capterra.com/p/240673/Athena/)[ Greenway Practice Management](https://www.capterra.com/p/10030762/Greenway-Practice-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.9 Based on 12 reviews Filter by rating 5(11) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TC Trisha C. CEO Health, Wellness and Fitness ### "Increase patient engagement and quality time in the office" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2023 Excellent Pros PatientLink significantly decreases the amount of time a patient spends completing forms in the office and then subsequent manual entry of that information. Huge time saver and booster of efficient work practices. Supports patient engagement! Cons The analytics could be better to assist in proving how much PatientLink Online is helping save time and money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Amanda H. CEO Medical Practice ### "Patient Link Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2023 Patient Link has been receptive to changes and modifications as we have been using the product. Pros Patient link has allowed us to save time and supplies by patients submitting their medical history, demographics etc in a format that is easily applied into our electronic health records. This allows for the patient selections to be included, reducing entry errors. Cons Integration and use is very easy. The only change I would make is that when the patient schedules the appointment, they would receive the link via email or text at that time. Reasons for choosing PatientLink Online PatientLink allowed for discrete data to flow into our EHR product. Not just a PDF upload. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 16, 2023 Thank you so much for taking the time to review us, Amanda, we greatly appreciate it! Working with your organization has been, and continues to be a pleasure! It's great to hear that the patient provided discrete data in your EHR has been as beneficial as expected. And to your point about the patient scheduling, we have recently developed a Patient Self-Scheduling product! Be looking for its release in early Q3 of this year (2023) :) JT Jennifer T. MD Medical Practice ### "patient link online" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 11, 2023 Very frustrating in the beginning. Has gotten better with time. Pros Transfer of patient entered information into the EMR. Ease of check in process. Cons Failure of patient entered information to be transferred to EMR. Often the patient will complete the lengthy check in process, only to find the information was not saved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 16, 2023 Thank you for your feedback and insight, Dr. T. We have been in contact with our primary POC for your organization, and it seems like there were some EHR-side connectivity issues early on, which have since been corrected by your EHR vendor. We completely understand how frustrating that was, and we were glad to see it resolved. As always, any issues you have, (even if they are on the EHR side), you're free to make PatientLink your first call! Just as a reminder, our Support Team is 100% in-house. No need to connect with a call center or submit an online ticket - you can simply call or email us directly, and we'll assist you right away! Thank you again for taking the time to review our product! We look forward to many more years of partnership with your practice! :) TL Tracy L. Practice Manager Health, Wellness and Fitness ### "Patient Link Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2023 Excellent customer service. Extremely helpful technical staff. Pros Ease of use for our patient population . Pulls directly into our computer system Cons Occasionally the form is corrupted and patient has to complete in the office Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 16, 2023 Thank you for this review, Tracy, we know how busy you are and we appreciate you taking the time! Your organization has provided us with the opportunity to create some custom Ortho specific intake forms over the years, each of which serves to improve our offerings, so thank you for that! And we really appreciate you calling out our customer service and technical staff - we take great pride in our approach to customer service, and it's always nice to hear that your experience has been "excellent" :) Thank you again, and here's to many more years of partnership!! EO Ema O. Office Manager Health, Wellness and Fitness ### "Great Company to Work with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 10, 2023 Pros Their customer support is unmatched. If you want the software to have a function, they make it happen and usually pretty quickly. They value their customers and users Cons Nothing, everything has been great. Set up was time consuming but that is to be expected when you have the level of customization that they allow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 16, 2023 Ema, thank you for taking time to review our product, and thank you for being such champion for PatientLink! So many of our product enhancements over the last couple years have been a direct result of your insights and recommendations - we can't tell how much we appreciate that level of partnership with our clients! I have no doubt we'll continue to tackle unique workflows together for years to come! :) AB Ann B. Practice Manager Medical Practice ### "Patient Link Visit Assistance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2023 Pros Patient Link allows patients the ability to complete forms prior to the visit and that makes the visit that much easier in the office. Cons At times the patients do not get all the forms completed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 16, 2023 Good afternoon Ann! Working with you and Dr. S. has been a huge pleasure. We especially appreciate our respective work on the SDOH project. Working one-on-one with you to conceptualize and execute a solution for your SDOH needs has lead to our ability to roll that same functionality out to MANY other users. You're always so knowledgeable and kind - we can't wait to tackle whatever the next project is with you! :) FM Francisco M. Director of Applications Hospital & Health Care ### "Long time PatientLink user " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2023 Pros PatientLink has been a willing partner in helping us find solutions to unique problems. Cons Continue to build out the integration opportunities. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reasons for choosing PatientLink Online Cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 16, 2023 Thank you for taking the time to review us, Frank, we greatly appreciate it! Our partnership has been a long one, and we are grateful for your continued faith in our team! We are also grateful for your insights, as they always help us land on the right solution for each new workflow need presented to us! To your point about continued integration, you are correct! We will absolutely continue to offer new integrations as time goes on. If there's a specific integration you want us to explore, just say the word! :) HP Hope P. Patient Access Supervisor Medical Practice ### "Patient communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2023 Pros Pre-registrationappointment reminders via email, sms, and voice option to generate mass communication with anyone Cons Upload a document for mass communication; I wish there were a way to pull a report from PatientLink Dashboard.The payment feature turned off due to a slow process which caused a duplicate charge. Reasons for choosing PatientLink Online Able to customize patient medical forms and flows into EHR without holding an encounter. PatientLink, if the physician wants to add, they usually can have developers change, update or create new add-ons. They're not limited like other vendors we worked with in the past. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 16, 2023 Hope, you've been such a fantastic partner for so many years! Thank you very much for taking the time to write this review! We appreciate you mentioning the add-ons, customizations, changes, etc. We absolutely want to tailor our solution to fit each unique organization and provider needs. Having someone like you on the front lines, presenting those ideas to us when they come up, completely expedites the process for us, so thank you for that! Regarding your comment about pulling reports from the Dashboard, I assume you're referring specifically to the ability to pull a customized contact list from the PM. We agree that this would be a fantastic future enhancement. If the opportunity arises for us to work with your PM vendor to build that, you'll be the first to know! :) JH Jason H. Director of Information and Quality Medical Practice ### "PatientLink Software Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2023 I have worked with several software vendors over my career and this company by far has been the best to work with. They push the limits and make the process so easy on our end. I can't say enough good things about PatientLink. Pros Excellent customer service and customization capabilities. As well as amazing communication from the sales, development, and customer support team. Cons I honestly don't have any cons while using this product so far. Anytime we have a flaw or enhancement request they fix it or make it happen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 16, 2023 Thanks for the great review, Jason, we love to hear that feedback! What makes our partnership so successful is our mutual commitment to improvement. Your expertise has been so valuable to us, as it has shaped many of those improvements. Thank you again! LS Lynn S. Consultant Hospital & Health Care ### "PatientLink -thumbs up" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2023 Pros Two stand out features that set PatientLink apart from their competition:1- the ability for a patient to fill out a form electronically and the data entered by the patient can be imported into their electronic health record (EHR) as discrete data. This allows the staff to confirm the accuracy of the data imported with the patient without the staff having to manually enter the patients answers into the chart. 2-the ability to send a patient link document at point of care to the patients phone. Super helpful with a consent form that needs to be signed before the patient can be seen. From a web page the provider can select the form(s) they need the patient to fill out, email it directly to the patients personal email. The patient can easily open, sign and submit the form directly to their chart in the EHR. Patient appointment time is not delayed and the staff does not have the added task of scanning and indexing a paper consent into the patients chart. Cons Any changes to a custom form have to be done by PatientLink. There is a cost associated with each change and how quickly the change can be made is dependent on PatientLink's current backlog , Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2023 Hello Lynn, Our entire team would like to thank you so much for completing a review of PatientLink! We consider it an honor to work with you and your clients and are always glad to help with any requests or needs that arise. I'd like to expound a bit on the cost/time associated with revisions to custom forms. We always do our absolute best to keep the associated costs and timing as low as possible, but it does require the involvement of members from our development and support teams. This process is crucial for safety of patients and the quality of the chart data. I hope this information helps! Thank you again for taking the time out of your busy day to complete the review for PatientLink - we look forward to working with you for many more years to come! -- Elizabeth Barker On behalf of the PatientLink team [View all Reviews](https://www.capterra.com/p/207232/PatientLink-Online/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)