# PatientLink Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PatientLink Online the right Appointment Scheduling solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207232/PatientLink-Online/reviews --- PatientLink Online 4.9 (13) [View alternatives](https://www.capterra.com/p/207232/PatientLink-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PatientLink Online Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC Donna C. Enabling Services Director LPN Medical Practice Used the software for: 1-2 years ### "LPN; Enabling Services Director & EMR Super User" April 15, 2026 5.0 The customer service is top notch! The PatientLink team works quickly and tirelessly to address any concerns, take care of new issues we have that come up and is proactive with new options. I cannot say enough about the customer service that we have received! Pros The one thing I like most about PatientLink Online is the patient is able to update Demographics or Insurances along with the increasing amount of patient forms Prior to their appointment. This has saved staff time & is much more efficient than the old days of paper forms. Cons I don't know that I can come up with anything I like least about PatientLink Online. The ease of use for patients and staff is top of the line. Review Source Response from PatientLink April 17, 2026 Thank you so much for your thoughtful review, Donna! We truly appreciate you taking the time to share your experience. It’s great to hear that our team has been responsive and proactive in supporting your organization, that’s something we take a lot of pride in. We’re also glad PatientLink is helping streamline your intake process and reduce the burden of paper forms for both your staff and patients. Your perspective as an Enabling Services Director and EMR Super User means a lot, and we’re grateful for the opportunity to support your team. Please don’t hesitate to reach out anytime, we’re always here to help and continue improving your experience. MD Mandy D. Senior Clinical Nursing Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Patient Link Experience" February 15, 2023 5.0 I have always had an excellent overall experience with patient link. \[sensitive content hidden\] have been awesome to work with. Pros There's multiple features about this product that I like. Patient management, along with patient screening questionnaires, pre-visit health history and past medical history documentation, immunization history / status. Cons Additional cost when requesting additional PDF chart attachments. We need the ability to push patient reported immunization status's to the immunization records in the EHR. Ability to view chart attachment's as a PDF and not a 'TIFF' file. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reason for choosing PatientLink Online Continuous positive working relationship over the years. Review Source Response from PatientLink February 17, 2023 Hello Mandy, Our entire team would like to thank you for your wonderful review of PatientLink - it truly is a pleasure to work with you and your clients! We strive to offer the very best products and service in the industry. We absolutely can build our signature capture and image capture web forms to send as single page or multi-page PDF files, rather than TIFF or other image file types. If any of your forms are sending as TIFF and you prefer PDF, just send us a quick note with those details and we can make updates accordingly. Also, regarding patient reported immunization records: there are times when we may be limited by an EHR as to which specific fields we can send discrete data to. We will gladly speak to the EHR vendor in question and request access for integration to this area of the chart! In the meantime, we can always collect the immunizations, and any other type of patient reported outcome or health data, and send it as discrete data to one of the many other areas of the EHR for which we do have data integration. If you want to explore this data collection project (or any other project for that matter), please let us know. Mandy, we greatly appreciate your review and are so fortunate to have the opportunity to work with you. Thank you! -- Elizabeth Barker, on behalf of the PatientLink team JT Jennifer T. MD Medical Practice Used the software for: 2+ years ### "patient link online" May 11, 2023 4.0 Very frustrating in the beginning. Has gotten better with time. Pros Transfer of patient entered information into the EMR. Ease of check in process. Cons Failure of patient entered information to be transferred to EMR. Often the patient will complete the lengthy check in process, only to find the information was not saved. Review Source Response from PatientLink May 16, 2023 Thank you for your feedback and insight, Dr. T. We have been in contact with our primary POC for your organization, and it seems like there were some EHR-side connectivity issues early on, which have since been corrected by your EHR vendor. We completely understand how frustrating that was, and we were glad to see it resolved. As always, any issues you have, (even if they are on the EHR side), you're free to make PatientLink your first call! Just as a reminder, our Support Team is 100% in-house. No need to connect with a call center or submit an online ticket - you can simply call or email us directly, and we'll assist you right away! Thank you again for taking the time to review our product! We look forward to many more years of partnership with your practice! :) HP Hope P. Patient Access Supervisor Medical Practice Used the software for: 2+ years ### "Patient communication" May 9, 2023 5.0 Pros Pre-registrationappointment reminders via email, sms, and voice option to generate mass communication with anyone Cons Upload a document for mass communication; I wish there were a way to pull a report from PatientLink Dashboard.The payment feature turned off due to a slow process which caused a duplicate charge. Reason for choosing PatientLink Online Able to customize patient medical forms and flows into EHR without holding an encounter. PatientLink, if the physician wants to add, they usually can have developers change, update or create new add-ons. They're not limited like other vendors we worked with in the past. Review Source Response from PatientLink May 16, 2023 Hope, you've been such a fantastic partner for so many years! Thank you very much for taking the time to write this review! We appreciate you mentioning the add-ons, customizations, changes, etc. We absolutely want to tailor our solution to fit each unique organization and provider needs. Having someone like you on the front lines, presenting those ideas to us when they come up, completely expedites the process for us, so thank you for that! Regarding your comment about pulling reports from the Dashboard, I assume you're referring specifically to the ability to pull a customized contact list from the PM. We agree that this would be a fantastic future enhancement. If the opportunity arises for us to work with your PM vendor to build that, you'll be the first to know! :) LS Lynn S. Consultant Hospital & Health Care Used the software for: 2+ years ### "PatientLink -thumbs up" February 16, 2023 5.0 Pros Two stand out features that set PatientLink apart from their competition:1- the ability for a patient to fill out a form electronically and the data entered by the patient can be imported into their electronic health record (EHR) as discrete data. This allows the staff to confirm the accuracy of the data imported with the patient without the staff having to manually enter the patients answers into the chart. 2-the ability to send a patient link document at point of care to the patients phone. Super helpful with a consent form that needs to be signed before the patient can be seen. From a web page the provider can select the form(s) they need the patient to fill out, email it directly to the patients personal email. The patient can easily open, sign and submit the form directly to their chart in the EHR. Patient appointment time is not delayed and the staff does not have the added task of scanning and indexing a paper consent into the patients chart. Cons Any changes to a custom form have to be done by PatientLink. There is a cost associated with each change and how quickly the change can be made is dependent on PatientLink's current backlog , Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Review Source Response from PatientLink February 17, 2023 Hello Lynn, Our entire team would like to thank you so much for completing a review of PatientLink! We consider it an honor to work with you and your clients and are always glad to help with any requests or needs that arise. I'd like to expound a bit on the cost/time associated with revisions to custom forms. We always do our absolute best to keep the associated costs and timing as low as possible, but it does require the involvement of members from our development and support teams. This process is crucial for safety of patients and the quality of the chart data. I hope this information helps! Thank you again for taking the time out of your busy day to complete the review for PatientLink - we look forward to working with you for many more years to come! -- Elizabeth Barker On behalf of the PatientLink team JH Jason H. Director of Information and Quality Medical Practice Used the software for: 2+ years ### "PatientLink Software Review" May 9, 2023 5.0 I have worked with several software vendors over my career and this company by far has been the best to work with. They push the limits and make the process so easy on our end. I can't say enough good things about PatientLink. Pros Excellent customer service and customization capabilities. As well as amazing communication from the sales, development, and customer support team. Cons I honestly don't have any cons while using this product so far. Anytime we have a flaw or enhancement request they fix it or make it happen. Review Source Response from PatientLink May 16, 2023 Thanks for the great review, Jason, we love to hear that feedback! What makes our partnership so successful is our mutual commitment to improvement. Your expertise has been so valuable to us, as it has shaped many of those improvements. Thank you again! AH Amanda H. CEO Medical Practice Used the software for: 1-2 years ### "Patient Link Review" May 15, 2023 5.0 Patient Link has been receptive to changes and modifications as we have been using the product. Pros Patient link has allowed us to save time and supplies by patients submitting their medical history, demographics etc in a format that is easily applied into our electronic health records. This allows for the patient selections to be included, reducing entry errors. Cons Integration and use is very easy. The only change I would make is that when the patient schedules the appointment, they would receive the link via email or text at that time. Reason for choosing PatientLink Online PatientLink allowed for discrete data to flow into our EHR product. Not just a PDF upload. Review Source Response from PatientLink May 16, 2023 Thank you so much for taking the time to review us, Amanda, we greatly appreciate it! Working with your organization has been, and continues to be a pleasure! It's great to hear that the patient provided discrete data in your EHR has been as beneficial as expected. And to your point about the patient scheduling, we have recently developed a Patient Self-Scheduling product! Be looking for its release in early Q3 of this year (2023) :) EO Ema O. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Company to Work with" May 10, 2023 5.0 Pros Their customer support is unmatched. If you want the software to have a function, they make it happen and usually pretty quickly. They value their customers and users Cons Nothing, everything has been great. Set up was time consuming but that is to be expected when you have the level of customization that they allow. Review Source Response from PatientLink May 16, 2023 Ema, thank you for taking time to review our product, and thank you for being such champion for PatientLink! So many of our product enhancements over the last couple years have been a direct result of your insights and recommendations - we can't tell how much we appreciate that level of partnership with our clients! I have no doubt we'll continue to tackle unique workflows together for years to come! :) TL Tracy L. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Patient Link Review" May 10, 2023 5.0 Excellent customer service. Extremely helpful technical staff. Pros Ease of use for our patient population . Pulls directly into our computer system Cons Occasionally the form is corrupted and patient has to complete in the office Review Source Response from PatientLink May 16, 2023 Thank you for this review, Tracy, we know how busy you are and we appreciate you taking the time! Your organization has provided us with the opportunity to create some custom Ortho specific intake forms over the years, each of which serves to improve our offerings, so thank you for that! And we really appreciate you calling out our customer service and technical staff - we take great pride in our approach to customer service, and it's always nice to hear that your experience has been "excellent" :) Thank you again, and here's to many more years of partnership!! FM Francisco M. Director of Applications Hospital & Health Care Used the software for: 2+ years ### "Long time PatientLink user " May 9, 2023 5.0 Pros PatientLink has been a willing partner in helping us find solutions to unique problems. Cons Continue to build out the integration opportunities. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reason for choosing PatientLink Online Cost Review Source Response from PatientLink May 16, 2023 Thank you for taking the time to review us, Frank, we greatly appreciate it! Our partnership has been a long one, and we are grateful for your continued faith in our team! We are also grateful for your insights, as they always help us land on the right solution for each new workflow need presented to us! To your point about continued integration, you are correct! We will absolutely continue to offer new integrations as time goes on. If there's a specific integration you want us to explore, just say the word! :) AB Ann B. Practice Manager Medical Practice Used the software for: 2+ years ### "Patient Link Visit Assistance" May 9, 2023 5.0 Pros Patient Link allows patients the ability to complete forms prior to the visit and that makes the visit that much easier in the office. Cons At times the patients do not get all the forms completed. Review Source Response from PatientLink May 16, 2023 Good afternoon Ann! Working with you and Dr. S. has been a huge pleasure. We especially appreciate our respective work on the SDOH project. Working one-on-one with you to conceptualize and execute a solution for your SDOH needs has lead to our ability to roll that same functionality out to MANY other users. You're always so knowledgeable and kind - we can't wait to tackle whatever the next project is with you! :) MM Michael M. IT Admin Hospital & Health Care Used the software for: 2+ years ### "Great product!" December 20, 2022 5.0 Pros It was quick and easy to use. Set up was fantastic with the support and any issue we had was generally quickly resolved Cons We didn't get to use the digital forms but that would have been helpful in saving us time. Review Source Response from PatientLink December 21, 2022 Hello Michael, On behalf of our entire team, thank you so much for the wonderful review! We strive to offer the best products and service in the industry. We truly care about our clients and making them happy is absolutely paramount to us. You and your entire organization have been a pleasure to work with over the past 23 years. We have really enjoyed our relationship. We would have loved to implement our digital forms for you also. We are so sorry to hear your doctors are retiring and your location will be closed. They have helped many people over the years, and they will be missed by all. Thank you for allowing us to serve your needs! Thank you! The PatientLink Team TC Trisha C. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Increase patient engagement and quality time in the office" May 26, 2023 5.0 Excellent Pros PatientLink significantly decreases the amount of time a patient spends completing forms in the office and then subsequent manual entry of that information. Huge time saver and booster of efficient work practices. Supports patient engagement! Cons The analytics could be better to assist in proving how much PatientLink Online is helping save time and money. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.