# UCx Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about UCx Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more.

Source: https://www.capterra.com/p/207282/UCx

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# 

 UCx Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

UCx

## What is UCx?

UCx with Webex is a powerful unified communications solution transforming the way employees work with a single solution that includes enterprise-grade VoIP calling, video meetings, whiteboarding, secure messaging, file sharing, built-in call control functionality and more to increase employee productivity and streamline teamwork.

## What is UCx used for?

[Internal Communications](https://www.capterra.com/internal-communications-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[Telephony](https://www.capterra.com/telephony-software/)

Top alternative

Featured

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$12

Per Feature, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### UCx

4.2 (10)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$12

Per Feature, Per Month

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.4 (10)

Ease Of Use

4.0 (951)

Value For Money

3.4 (8)

Value For Money

4.2 (774)

Customer Service

3.5 (8)

Customer Service

4.0 (746)

## UCx alternatives

[4.6 (14,520)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.7 (131)](https://www.capterra.com/p/173179/Blink/reviews/)

Starting price

$4.50

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

File Sharing

3.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Real-Time Chat

3.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with customers, users, etc.

Transcripts/Chat History

3.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

Alerts/Notifications

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Chat/Messaging

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

Multi-Channel Communication

2.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

UCx 51 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Audio/Video Conferencing

Track and manage schedules and meetings via an integrated calendar

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Listen to live phone conversations for the purpose of training and assessing agent performance

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Monitor and track what your employees are doing

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Group messaging lets multiple people carry on a group conversation

Ability to chat online in real time

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Two-way actions and communication between multiple users in real time

Record the audio of phone conversations for quality assurance purposes

Engage in direct, instant messaging with customers, users, etc.

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Access work applications remotely, for when working away from the office and/or traveling

Provide support to your customers and employees remotely over a shared network

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Digitally share screen view with others

Enables the connectivity to send and receive calls over the internet

Send messages via SMS

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Chat with your counterparts over the video in real time

Connect with meeting participants remotely over video

Upload or use pre-set virtual backgrounds during video meetings

Voice messages are stored online and accessible via a visual interface

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

3.6 (10)

3.6

Based on 10 reviews

## Pricing

Value for money

3.4 (8)

Basic

$12.00

Per Feature,Per Month

Value for money

3.4 (8)

3.4

Based on 8 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

3.5 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.5 (8)

3.5

Based on 8 reviews

## User reviews

Overall rating

4.2

Based on 10 reviews

Filter by rating

5(6)

4(2)

3(1)

2(0)

1(1)

Mentioned topic

Sorted by most recent

TP

Theodore P.

Network Administrator

Computer & Network Security

### "UCX review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

August 26, 2022

Pros

Easy of installing software was great, fast.

Cons

The switch to Webex was painful and have to submit ticket when one staff leaves and is replaced

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Phone integration was important

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ER

Elizabeth R.

Administrative Officer

Financial Services

### "User Friendly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

August 22, 2022

Pros

Migration was very easy, very simple to use

Cons

We've had no issues since migration it was seamless so there's no negative to report

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HK

Hiroki k.

IT manger

Machinery

### "support is the best"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 16, 2022

Pros

personally software is nothing special but the support and alert notification service is very good. I know what is going on with the service and if something bad, can contact support and they are good

Cons

the backup line, is based on LTE modem sometimes dies... and need to require hardware restart, can't be done remotely. hope there is a way ( maybe I don't know how to do it) to restart the backup LTE modem remotely

Reasons for choosing UCx

I picked UCx in the previous company so for this company with few candidates with demonstrations, i did not really look for some other options.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KH

Kevin H.

IT Manager

Electrical/Electronic Manufacturing

### "Great service!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2022

Pros

Very reliable and easy to use, and I highly recommended to my business partners.

Cons

None of I've experienced, however, it won't be an issue.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YS

yousuf S.

sr devops engineer

Computer Software

### "amazing ucx"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2022

Pros

backwards compatibility features, friend

Cons

nothing to dislike, very easy to use and impenetrable

Reasons for choosing UCx

ease of use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

WL

Wayne L.

CIO

Hospital & Health Care

### "TPX UCX has helped us increase productivity as well as Disaster Readiness"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 30, 2022

UCX has helps us as an organization to communicate across of divisions of the company and between our multiple locations. It has allowed us to enhance our remote workforce during these difficult times.

Pros

There is some effort to configure the UCX system but once that is done, users have a seamless integration to their phones and all other communication needs.

Cons

It is hard to find "Cons" worth mentioning at this time.

Reasons for choosing UCx

I do not want to mention the other competitors by name. The top three were close in features and price. We went with TPX partly because of the integration with Webex and we had previous experience using their SD-Wan products with excellent support and up-time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DR

Dan R.

Family Law Attorney

Legal Services

### "Waste of Money "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

June 30, 2022

Not a happy customer!

Pros

Not very happy with it! I should have never switched.

Cons

Not user friendly! Different to figure out at times.

Reasons for choosing UCx

Friend’s recommendation

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KC

Kevin C.

Owner

Automotive

### "TPX UCx"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

June 30, 2022

Negative. Price has ended up costing 2Xmy initial quote. Portal is archaic and not user friendly.

Pros

Not much. Software is cumbersome and not user friendly.

Cons

My phone system can't seem to be programmed to meet the needs of a small business like mine.

Reasons for choosing UCx

Good price before I was nickel and dimed for it to become somewhat functional for my business. I trusted the 3rd party sales rep and was under the impression that I could exit my contract if I was unhappy with the service.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MK

melva k.

office manager

Insurance

### "review"

5.0

Overall Rating

5.0

5.0

Ease of Use

1.0

1.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

June 30, 2022

it's ok, not the best in customer service. our internet connection is good so no complains there.

Pros

our phones work fine and the internet is strong.

Cons

no one is able to fix our system. voicemails are still saying past employees names, unabel to rename the phones to show correct names.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director of Marketing & Communications

Marketing and Advertising

### "Unimpressive"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

September 29, 2020

Not sure what value ad UCx brings over the competition. The latest update is sleeker but it has a ways to go.

Pros

Taking phone service online is cool but there are plenty of other options to accomplish the same task with a better experience.

Cons

Super glitchy, automatic sign in is spotty at best (constantly signed out on accident), not great with mac OS.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/207282/UCx/reviews/)

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