--- title: "UCx Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UCx Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/207282/UCx/" page_type: "product" language: "en" --- # UCx Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) UCx ## What is UCx? UCx with Webex is a powerful unified communications solution transforming the way employees work with a single solution that includes enterprise-grade VoIP calling, video meetings, whiteboarding, secure messaging, file sharing, built-in call control functionality and more to increase employee productivity and streamline teamwork. ## What is UCx used for? [Internal Communications](https://www.capterra.com/internal-communications-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UCx?[Manage this product listing](https://www.g2.com/products/tpx-ucx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UCx 4.2 (10) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $12 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (10) Ease Of Use 4.6 (973) Value For Money 3.4 (8) Value For Money 4.6 (796) Customer Service 3.5 (8) Customer Service 4.7 (768) ## UCx alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [VirtualPBX](https://www.capterra.com/p/149117/Business-VoIP/) [4.7 (38)](https://www.capterra.com/p/149117/Business-VoIP/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149117/Business-VoIP/) ## FAQs about UCx Overview ### Which roles and teams benefit most from UCx? UCx is most used by IT administrators, network teams, and DevOps engineers who need to manage communications infrastructure, maintain system reliability, and streamline support workflows. Business leaders, office managers, and administrative teams use it to coordinate daily operations, while marketing leaders and legal professionals benefit from dependable collaboration and client communication. Answer based on 10 reviews Overview ### What company size and specific industries is UCx built for? UCx is designed for small and medium-sized businesses with up to 250 employees, especially organizations with multiple locations. It can also be deployed in larger enterprises that need a communication system suited to distributed teams and multi-site operations. Features and Usability ### What are the key features of UCx? UCx offers unified communications features including VoIP, audio/video conferencing, chat/messaging, and SMS messaging. It also includes call center management tools such as call routing, call transfer, call monitoring, and call reporting, plus collaboration features like screen sharing, file sharing, @mentions, and mobile access. Getting Started and Support ### What training and onboarding options does UCx offer? UCx provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning for setup and feature review. Getting Started and Support ### What customer support options does UCx offer? UCx offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support experience details are not available, so the available channels are the clearest indicator of help access for users needing guidance or issue resolution. ## Features AI summary Based on 1,147 Unified Communications reviews Capterra data shows that buyers of Unified Communications rank the following features as their top priorities: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) UCx supports all three features reviewers value most: **Mobile Access**, **Alerts/Notifications**, and **Screen Sharing**. Together, these capabilities give teams the flexibility to stay connected from anywhere, keep up with important updates in real time, and collaborate more clearly during calls and meetings, helping businesses improve responsiveness and day-to-day communication. Mobile Access 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Chat/Messaging 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system File Sharing 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Transcripts/Chat History 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Alerts/Notifications 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges UCx 51 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Employee Activity Monitoring: Monitor and track what your employees are doing - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Group Messaging: Group messaging lets multiple people carry on a group conversation - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 3.6 (10) 3.6 Based on 10 reviews ## Pricing Value for money 3.4 (8) Basic $12.00 Per Feature,Per Month Value for money 3.4 (8) 3.4 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (8) 3.5 Based on 8 reviews ## User reviews Overall rating 4.2 Based on 10 reviews Filter by rating 5(6) 4(2) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent TP Theodore P. Network Administrator Computer & Network Security ### "UCX review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 26, 2022 Pros Easy of installing software was great, fast. Cons The switch to Webex was painful and have to submit ticket when one staff leaves and is replaced Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Phone integration was important Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ER Elizabeth R. Administrative Officer Financial Services ### "User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 22, 2022 Pros Migration was very easy, very simple to use Cons We've had no issues since migration it was seamless so there's no negative to report Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HK Hiroki K. IT manger Machinery ### "support is the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2022 Pros personally software is nothing special but the support and alert notification service is very good. I know what is going on with the service and if something bad, can contact support and they are good Cons the backup line, is based on LTE modem sometimes dies... and need to require hardware restart, can't be done remotely. hope there is a way ( maybe I don't know how to do it) to restart the backup LTE modem remotely Reasons for choosing UCx I picked UCx in the previous company so for this company with few candidates with demonstrations, i did not really look for some other options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kevin H. IT Manager Electrical/Electronic Manufacturing ### "Great service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2022 Pros Very reliable and easy to use, and I highly recommended to my business partners. Cons None of I've experienced, however, it won't be an issue. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. YS yousuf S. sr devops engineer Computer Software ### "amazing ucx" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2022 Pros backwards compatibility features, friend Cons nothing to dislike, very easy to use and impenetrable Reasons for choosing UCx ease of use Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WL Wayne L. CIO Hospital & Health Care ### "TPX UCX has helped us increase productivity as well as Disaster Readiness" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 30, 2022 UCX has helps us as an organization to communicate across of divisions of the company and between our multiple locations. It has allowed us to enhance our remote workforce during these difficult times. Pros There is some effort to configure the UCX system but once that is done, users have a seamless integration to their phones and all other communication needs. Cons It is hard to find "Cons" worth mentioning at this time. Reasons for choosing UCx I do not want to mention the other competitors by name. The top three were close in features and price. We went with TPX partly because of the integration with Webex and we had previous experience using their SD-Wan products with excellent support and up-time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DR Dan R. Family Law Attorney Legal Services ### "Waste of Money " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 30, 2022 Not a happy customer! Pros Not very happy with it! I should have never switched. Cons Not user friendly! Different to figure out at times. Reasons for choosing UCx Friend’s recommendation Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KC Kevin C. Owner Automotive ### "TPX UCx" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 30, 2022 Negative. Price has ended up costing 2Xmy initial quote. Portal is archaic and not user friendly. Pros Not much. Software is cumbersome and not user friendly. Cons My phone system can't seem to be programmed to meet the needs of a small business like mine. Reasons for choosing UCx Good price before I was nickel and dimed for it to become somewhat functional for my business. I trusted the 3rd party sales rep and was under the impression that I could exit my contract if I was unhappy with the service. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK melva K. office manager Insurance ### "review" 5.0 Overall Rating 5.0 5.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 June 30, 2022 it's ok, not the best in customer service. our internet connection is good so no complains there. Pros our phones work fine and the internet is strong. Cons no one is able to fix our system. voicemails are still saying past employees names, unabel to rename the phones to show correct names. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Director of Marketing & Communications Marketing and Advertising ### "Unimpressive" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 September 29, 2020 Not sure what value ad UCx brings over the competition. The latest update is sleeker but it has a ways to go. Pros Taking phone service online is cool but there are plenty of other options to accomplish the same task with a better experience. Cons Super glitchy, automatic sign in is spotty at best (constantly signed out on accident), not great with mac OS. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/207282/UCx/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.