# UCx Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is UCx the right Unified Communications solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/207282/UCx/reviews

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UCx

4.2 (10)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of UCx

Ease of use

3.4

Customer Service

3.5

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WL

Wayne L.  
CIO  
Hospital & Health Care  
Used the software for: 2+ years

### "TPX UCX has helped us increase productivity as well as Disaster Readiness"

June 30, 2022

5.0

UCX has helps us as an organization to communicate across of divisions of the company and between our multiple locations. It has allowed us to enhance our remote workforce during these difficult times.

Pros

There is some effort to configure the UCX system but once that is done, users have a seamless integration to their phones and all other communication needs.

Cons

It is hard to find "Cons" worth mentioning at this time.

Reason for choosing UCx

I do not want to mention the other competitors by name. The top three were close in features and price. We went with TPX partly because of the integration with Webex and we had previous experience using their SD-Wan products with excellent support and up-time.

Review Source

HK

Hiroki K.  
IT manger  
Machinery  
Used the software for: 1-2 years

### "support is the best"

August 16, 2022

5.0

Pros

personally software is nothing special but the support and alert notification service is very good. I know what is going on with the service and if something bad, can contact support and they are good

Cons

the backup line, is based on LTE modem sometimes dies... and need to require hardware restart, can't be done remotely. hope there is a way ( maybe I don't know how to do it) to restart the backup LTE modem remotely

Reason for choosing UCx

I picked UCx in the previous company so for this company with few candidates with demonstrations, i did not really look for some other options.

Review Source

VR

Verified Reviewer  
Director of Marketing & Communications  
Marketing and Advertising  
Used the software for: 1-2 years

### "Unimpressive"

September 29, 2020

3.0

Not sure what value ad UCx brings over the competition. The latest update is sleeker but it has a ways to go.

Pros

Taking phone service online is cool but there are plenty of other options to accomplish the same task with a better experience.

Cons

Super glitchy, automatic sign in is spotty at best (constantly signed out on accident), not great with mac OS.

Review Source

KC

Kevin C.  
Owner  
Automotive  
Used the software for: 2+ years

### "TPX UCx"

June 30, 2022

4.0

Negative. Price has ended up costing 2Xmy initial quote. Portal is archaic and not user friendly.

Pros

Not much. Software is cumbersome and not user friendly.

Cons

My phone system can't seem to be programmed to meet the needs of a small business like mine.

Reason for choosing UCx

Good price before I was nickel and dimed for it to become somewhat functional for my business. I trusted the 3rd party sales rep and was under the impression that I could exit my contract if I was unhappy with the service.

Review Source

mK

melva K.  
office manager  
Insurance  
Used the software for: 2+ years

### "review"

June 30, 2022

5.0

it's ok, not the best in customer service. our internet connection is good so no complains there.

Pros

our phones work fine and the internet is strong.

Cons

no one is able to fix our system. voicemails are still saying past employees names, unabel to rename the phones to show correct names.

Review Source

KH

Kevin H.  
IT Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Great service!"

June 30, 2022

5.0

Pros

Very reliable and easy to use, and I highly recommended to my business partners.

Cons

None of I've experienced, however, it won't be an issue.

Review Source

yS

yousuf S.  
sr devops engineer  
Computer Software  
Used the software for: 2+ years

### "amazing ucx"

June 30, 2022

5.0

Pros

backwards compatibility features, friend

Cons

nothing to dislike, very easy to use and impenetrable

Reason for choosing UCx

ease of use

Review Source

TP

Theodore P.  
Network Administrator  
Computer & Network Security  
Used the software for: 2+ years

### "UCX review"

August 26, 2022

4.0

Pros

Easy of installing software was great, fast.

Cons

The switch to Webex was painful and have to submit ticket when one staff leaves and is replaced

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Phone integration was important

Review Source

DR

Dan R.  
Family Law Attorney  
Legal Services  
Used the software for: 1-2 years

### "Waste of Money "

June 30, 2022

1.0

Not a happy customer!

Pros

Not very happy with it! I should have never switched.

Cons

Not user friendly! Different to figure out at times.

Reason for choosing UCx

Friend’s recommendation

Review Source

ER

Elizabeth R.  
Administrative Officer  
Financial Services  
Used the software for: 2+ years

### "User Friendly"

August 22, 2022

5.0

Pros

Migration was very easy, very simple to use

Cons

We've had no issues since migration it was seamless so there's no negative to report

Review Source

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