# UCx Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UCx the right Unified Communications solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207282/UCx/reviews --- UCx 4.2 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of UCx Ease of use 3.4 Customer Service 3.5 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WL Wayne L. CIO Hospital & Health Care Used the software for: 2+ years ### "TPX UCX has helped us increase productivity as well as Disaster Readiness" June 30, 2022 5.0 UCX has helps us as an organization to communicate across of divisions of the company and between our multiple locations. It has allowed us to enhance our remote workforce during these difficult times. Pros There is some effort to configure the UCX system but once that is done, users have a seamless integration to their phones and all other communication needs. Cons It is hard to find "Cons" worth mentioning at this time. Reason for choosing UCx I do not want to mention the other competitors by name. The top three were close in features and price. We went with TPX partly because of the integration with Webex and we had previous experience using their SD-Wan products with excellent support and up-time. Review Source HK Hiroki K. IT manger Machinery Used the software for: 1-2 years ### "support is the best" August 16, 2022 5.0 Pros personally software is nothing special but the support and alert notification service is very good. I know what is going on with the service and if something bad, can contact support and they are good Cons the backup line, is based on LTE modem sometimes dies... and need to require hardware restart, can't be done remotely. hope there is a way ( maybe I don't know how to do it) to restart the backup LTE modem remotely Reason for choosing UCx I picked UCx in the previous company so for this company with few candidates with demonstrations, i did not really look for some other options. Review Source VR Verified Reviewer Director of Marketing & Communications Marketing and Advertising Used the software for: 1-2 years ### "Unimpressive" September 29, 2020 3.0 Not sure what value ad UCx brings over the competition. The latest update is sleeker but it has a ways to go. Pros Taking phone service online is cool but there are plenty of other options to accomplish the same task with a better experience. Cons Super glitchy, automatic sign in is spotty at best (constantly signed out on accident), not great with mac OS. Review Source KC Kevin C. Owner Automotive Used the software for: 2+ years ### "TPX UCx" June 30, 2022 4.0 Negative. Price has ended up costing 2Xmy initial quote. Portal is archaic and not user friendly. Pros Not much. Software is cumbersome and not user friendly. Cons My phone system can't seem to be programmed to meet the needs of a small business like mine. Reason for choosing UCx Good price before I was nickel and dimed for it to become somewhat functional for my business. I trusted the 3rd party sales rep and was under the impression that I could exit my contract if I was unhappy with the service. Review Source mK melva K. office manager Insurance Used the software for: 2+ years ### "review" June 30, 2022 5.0 it's ok, not the best in customer service. our internet connection is good so no complains there. Pros our phones work fine and the internet is strong. Cons no one is able to fix our system. voicemails are still saying past employees names, unabel to rename the phones to show correct names. Review Source KH Kevin H. IT Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great service!" June 30, 2022 5.0 Pros Very reliable and easy to use, and I highly recommended to my business partners. Cons None of I've experienced, however, it won't be an issue. Review Source yS yousuf S. sr devops engineer Computer Software Used the software for: 2+ years ### "amazing ucx" June 30, 2022 5.0 Pros backwards compatibility features, friend Cons nothing to dislike, very easy to use and impenetrable Reason for choosing UCx ease of use Review Source TP Theodore P. Network Administrator Computer & Network Security Used the software for: 2+ years ### "UCX review" August 26, 2022 4.0 Pros Easy of installing software was great, fast. Cons The switch to Webex was painful and have to submit ticket when one staff leaves and is replaced Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Phone integration was important Review Source DR Dan R. Family Law Attorney Legal Services Used the software for: 1-2 years ### "Waste of Money " June 30, 2022 1.0 Not a happy customer! Pros Not very happy with it! I should have never switched. Cons Not user friendly! Different to figure out at times. Reason for choosing UCx Friend’s recommendation Review Source ER Elizabeth R. Administrative Officer Financial Services Used the software for: 2+ years ### "User Friendly" August 22, 2022 5.0 Pros Migration was very easy, very simple to use Cons We've had no issues since migration it was seamless so there's no negative to report Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.