# Active8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Active8 the right Ticketing solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/207314/Active8pos/reviews

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Active8

4.8 (13)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Active8

Ease of use

4.9

Customer Service

4.8

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EP

Erick P.  
Owner  
Entertainment  
Used the software for: 6-12 months

### "Active8 should run the world! "

September 18, 2020

5.0

Staff training and onboarding has been very smooth. I get feedback from customers saying that the system on their end is very easy to use. I often have guests that have already filled out waivers, bought tickets and checked themselves all on their own before even stepping into the park. It brings me great satisfaction because it lets me know the system works and it makes my job as on operator a lot easier. I also love that Active8 is always innovating and actively searching for ways to continue making their system better.

Pros

I love that is cloud based and that I can log in from anywhere remotely. The system is very easy to learn and naturally intuitive.

Cons

I would like to see a calendar view at some point. Being able to see a full month calendar view would make it easier to see every party booking at a glance and help prepare to schedule accordingly. I have mentioned it before and I believe it's already in the works. Hopefully is part of a future update.

Switched from

[CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/)

One of the main reasons why I made the switch is the fact that CenterEdge was not cloud based. It required every single point of sell station to have a centeredge license. To some operators that may not be a big deal but to me it hindered the way I wanted to operate my business. I also didn't see CenterEdge put in as much effort or emphasis in keeping up with the ever changing demands of the entertainment industry.

Review Source

JP

Jo P.  
GM/Owner  
Entertainment  
Used the software for: 1-2 years

### "Intuitive with TOP NOTCH suppoet"

October 3, 2020

5.0

We are so happy we switched! It’s been almost 2 years (next month). Being able to access the system (not some online report version of it) from anywhere is awesome!

Pros

This software is very easy to learn and use. It is extremely customizable and you don’t have to have to be a programmer to do it. The support is the best! If you don’t have time to get something setup right away, just call or send an email and the changes will be done ASAP! They understand our business and they have lots of good ideas to help us improve our guests’ experiences.

Cons

The reporting is not the best. It takes some really good Excel skills to sort the data for some of the reports. But they are very responsive to suggestions and requests.

Alternatives considered

[Wake](https://www.capterra.com/p/208136/Tray-Corp/)[LilYPad](https://www.capterra.com/p/132655/LilYPad/)

Reason for choosing Active8

1) ease of use 2) local support 3) Greg 4) Endorsed by corporate.

Switched from

[CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/)

Ease of use, cloud based, better support.

Review Source

SK

Siqhamosozuko K.  
Honors student  
Investment Management  
Used the software for: 6-12 months

### "Active8 is thee best!"

April 14, 2021

4.0

Active8 has the most perfect client support division ever. They are continually able to help or respond to any question and it's consistently a speedy reaction. The product setup is very easy and most functionality is super user friendly.

Pros

It brings me extraordinary fulfillment since it tells me the framework works and it makes my work as on administrator much simpler.

Cons

Functionallatiy comes to a halt if the network drops

Switched from

[ROLLER](https://www.capterra.com/p/164715/ROLLER/)

Price flexibility and convienience

Review Source

SS

Seth S.  
Facilities and Project Manager  
Entertainment  
Used the software for: 2+ years

### "Wonderful POS"

July 21, 2020

4.0

As someone who has been working with the system since the company first began (Our company was the first location it launched in) I can honestly say the system has improved immensely. Like any new software it was rocky at first, but as time went on Active8 made amazing progress, this POS is Easy to use And the company is a dream to work with.

Pros

Overall easy to use, it’s very intuitive and Dream for training.

Cons

Some functions on the backend get a little complicated... nothing major, plus the customer service is always willing to help you, and explain to you the process.

Switched from

[Party Center Software](https://www.capterra.com/p/112513/Party-Center-Software/)

To complicated/didn’t have enough functionality.

Review Source

Response from Active8 Software

July 28, 2020

Thank you Seth! We really appreciate the feedback and great review. We look forward to continuing to provide a great system, to help your business!

KY

Kat Y.  
Co-Owner  
Entertainment  
Used the software for: 6-12 months

### "Best Customer Service "

August 3, 2020

4.0

Active8 has the absolute best customer service department EVER! They are always willing to help or answer any question and it’s always a quick response. There is nothing more stressful then running a business and having their support when it’s needed is so reassuring. The onboarding process was super easy and we had \[SENSITIVE CONTENT HIDDEN\] come out and get us setup before we opened. He also trained us and our staff, sooo helpful.

Pros

Easy for staff to use, the reports are great and super functional. The product setup is very easy and most functionality is super user friendly.

Cons

I think the scheduler could use some work, but it’s not a deal breaker. I do wish that things weren’t so hard coded on the back end, it makes us needing changes a challenge because only Active8 can make the changes. However, I understand the reasoning behind this, too many cooks in the kitchen is never a good thing.

Alternatives considered

[LilYPad](https://www.capterra.com/p/132655/LilYPad/)[CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/)[ROLLER](https://www.capterra.com/p/164715/ROLLER/)

Reason for choosing Active8

Price, flexibility, customer service, and the willingness of the staff to go above and beyond just in the beginning conversations.

Review Source

LC

Lelia C.  
Operations Manager  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Great company from top to bottom"

September 21, 2020

5.0

Overall, Active8 has been a great company to work with. Everyone from the \[SENSITIVE CONTENT HIDDEN\] to the support team is attentive and continually working to improve an already fantastic product.

Pros

\-Active8 is much more intuitive and user-friendly than other POS systems I've worked with -Onboarding process was streamlined and the team was very detail-oriented -Support team always addresses issues within a few hours with clear, concise, and accurate answers

Cons

\-Depending on the number of inventory items you have, check out for snacks and drinks can be cumbersome. Use of attributes and/or barcode scanning can help mitigate this issue

Switched from

[CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/)

The software is much more cumbersome and difficult to use. I often had technical issues and had their support line to my speed dial.

Review Source

Response from Active8 Software

October 21, 2020

Leila, we really appreciate your kind words and review! We did want to mention a new feature that allows you to duplicate products to make set up a little easier. We also do have scanning capabilities with any cafe items, just let support know if you need help getting this setup! Thanks for being a great customer!

RH

Ryan H.  
Manager  
Entertainment  
Used the software for: Less than 6 months

### "Max Air Tri-Cities Review of Active8"

October 23, 2020

5.0

Awesome, they have been very helpful from startup to opening. Lot of support, always willing to help and talk.

Pros

The ease of use, and the ability to call with questions. They really helped customize and set up exactly what we needed, and worked within our timeline to make sure we were ready to go the day we planned to open.

Cons

Only thing we have noticed so far is just not allowing us to type in the names of all checked in customers and then selecting a differing product for each. Must select the same product for each search you do.

Alternatives considered

[CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/)

Reason for choosing Active8

More features, ease of use, liked the way it looked and responded.

Review Source

RE

Richard E.  
Owner  
Entertainment  
Used the software for: 1-2 years

### "Professional and Exceptionally Competant"

March 23, 2022

5.0

We opened during the height of the pandemic. They were patient and knowledgeable and available whenever we needed them. Best vendor experience ever!

Pros

User interface is easy for new users to quickly master. Customer Service Is the most competant customer service of any organization I have ever shared a business relationship.

Cons

Self-help modifications can be slightly tricky in some instances.

Reason for choosing Active8

Web based and exceptional customer service.

Review Source

KK

Kevin K.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Best In Tramp Business"

January 26, 2021

5.0

Pros

Active 8 is best in class for the family entertainment industry and specifically Trampoline Parks. The team at active 8 is constantly asking the right questions and staying up to speed, as much as possible, in adding the ever changing features our business needs to adapt and thrive.

Cons

While all POS systems have their shortcomings, A8 is constantly improving and adapting.

Review Source

DF

DANIEL F.  
Owner / GM  
Entertainment  
Used the software for: 2+ years

### "House of Air POS review"

January 15, 2021

5.0

Pros

Very customizable to meet customer needs. All in one POS for all park needs from tickets to parties to employee management

Cons

Only thing that can be improved would be to search accounts easier with similar matching items. Not the POS fault when customers make the mistake.

Reason for choosing Active8

POS was built for the entertainment industry and they do great job with it.

Review Source

TD

Tye D.  
Managing Member  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Managing Member"

October 17, 2020

5.0

We've been on the system for a 1 week now and very happy. There have been learning curves but A8 support has been there every step of the way.

Pros

\- Ease of use. Intuitive - Support: Deployment, Technical, Back Office - System functionality is available from any location. For example if the staff is having issues with the system I can log in to the system from any location replicate their issue and guide them to a solution.

Cons

\- Network dependent. If our network drops we loose functionality. Having a local hot-spot backup is an option.

Reason for choosing Active8

N/A

Switched from

[CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/)

Cost and online store user interface.

Review Source

AK

Alex K.  
Owner  
Entertainment  
Used the software for: Less than 6 months

### "Wish we'd started with Active8"

September 18, 2020

5.0

They were able to get us up and running in record time when our relationship with our previous POS system soured.

Pros

Very user friendly. Can access reports from your phone or any computer. Intuitive design.

Cons

There is no kitchen module yet but it is in the works and should be live before the end of the year.

Review Source

Response from Active8 Software

October 21, 2020

Hi Alex, thanks so much for the great review! Just wanted to let you that we do have Kitchen Management now. Let support know if you would like to get this set up! Thanks for being awesome!

LH

Lonnie H.  
Director of Operations  
Entertainment  
Used the software for: Less than 6 months

### "ActiveGreat "

September 22, 2020

5.0

Pros

Ease of use. intuitiveness. Light years ahead of previous product we used.

Cons

receipts at front desk cannot be printed without "tip" option due to needing that function in food area.

Review Source

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