# Brivity Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Brivity Platform the right Real Estate CRM solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207393/Brivity-CRM/reviews --- Brivity Platform 4.5 (37) [View alternatives](https://www.capterra.com/p/207393/Brivity-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Brivity Platform Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews PO Patrick O Residential Real Estate Broker Real Estate, Self-employedUsed the software for: Less than 6 months. “Customer service is highly professional with all of the correct phrases of what to say to a client. “ August 23, 2022 NJ Nicole M J Marketing DirectorReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “I like that there is a team constantly evolving and improving the functionality of the system, and that there are weekly webinars to communicate the benefits and uses of the software.“ May 28, 2021 JC Jourdan C Director of OpperationsReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “These are individuals who are also in the field and bring their expertise and value to the users through many trainings, one on one calls and other community supports.“ May 27, 2021 SR Steven R Branch Manager / Associate BrokerReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Over the past year the Zoom training calls have provided huge benefits to me and my team. “ May 27, 2021 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Monica K. Director of Operations Real Estate Used the software for: 1-2 years ### "Great overall product for any team!" May 23, 2024 4.0 Overall this was a great product for our real estate team. It has improved tremendously over the last year. I love that now it will track your business numbers, work as a database as well as client management and communication. Pros The database feature. Allowed for easy and leveraged contact management with great touch plans. The listing and market reports are fantastic Cons The admin side of client management and business tracking. While using this CRM it didn't compare with other options like SISU. Review Source WP Wes P. Expansion Partner Real Estate Used the software for: 2+ years ### "Best CRM in the industry." August 31, 2021 5.0 Grown my business, increased my touches with my sphere and clients. Pros This team is always improving and the customer service is off the charts. NO OTHER real estate CRM gives you the \[SENSITIVE CONTENT\] cell number. That is standing behind the product. Cons it is not voice activated. Product exceeds our expectation and they are adding more every day Reason for choosing Brivity Platform Company hosts twice a week sessions for everyone, will take calls to help and goes OUT OF THEIR WAY to help clients Switched from [Contactually](https://www.capterra.com/p/158259/Contactually/) It had too many gaps. When calling the help desk and suggested things it was send it in to and nothing happened and no reply. Review Source Response from Brivity September 7, 2021 Wes, thank you for your glowing review! Welcome to the Brivity family! Sarah Faye B. Owner Real Estate Used the software for: Less than 6 months ### "Don't use the CRM use one with common sense " December 26, 2025 1.0 Brivity has to be the very worst CRM I have ever used, ever. CRM's are to collect leads. Brivity does not. It takes an act of God and months of waiting trying to see if you can even get your leads into the CRM--so far, 95 percent of my leads cannot even go into the CRM. Then they have the nerve of telling you to use Zapier. LOLLLLLLLLLLLLLLLLLLLLL!!! Pros Pro's???? There are zero pro's of using Brivity. What is the purpose of a crm...Brivity has no idea. No idea at all. Cons You will spend a lifetime trying to figure out if it is even possible to get your leads in Brivity! Ask their employees for help and they will ask you what you mean by needing your leads to come into the CRM. MAJOR RED FLAG Switched from [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) bc Follow Up Boss sold agents out to Zillow and stealing their leads but you know what --------------- you get your leads into the crm with EASE. Brivity has been a nightmare to deal with Review Source TR Tammy R. Broker Real Estate Used the software for: 1-2 years ### "Brivity is AMAZING!!!" May 27, 2021 5.0 It has helped me grow my business year over year, l am excited to see where it will take me. Pros For our Real Estate Team this system is invaluable. We are in it everyday, it drives our business and it keeps us organized. It gives our clients an easy platform that keeps our name in front of them and us top of mind. Brivity is continually updating and improving. They have classes to learn the system. They take feedback from their clients on features that we would find useful and they implement them. Best system l have ever used! Also, their customer support is very responsive - even on weekends there is usually someone in the Facebook group that will answer your question. Cons There isn't anything to say here. This software is really the best. Switched from [AgentLocator](https://www.capterra.com/p/195054/AgentLocator/) Follow up Boss didn't have all the features Brivity had. Review Source AJ Anthony J. Realtor Real Estate Used the software for: 2+ years ### "Great all Around Real Estate Solution" May 27, 2021 5.0 Pros It covers website, CRM, lead generation, direct mailing, and transaction management. Cons Still can't see images when we get a text to our Brivity Numbers. They are working on it though. Alternatives considered [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/) Reason for choosing Brivity Platform More features, a lot more. Switched from [FollowUp CRM](https://www.capterra.com/p/137381/FollowUp-Power/) Brivity offered more features and it runs better for team members. Review Source sH sarah H. realtor Real Estate Used the software for: 1-2 years ### "horrible sales " December 2, 2024 1.0 i can’t say much about it becuase i couldn’t even set it up Pros i wanted the flexibility and ease of mind of using brivity, but that did not happen. sales messed up numerous times and caused me more time to fix the problems than actually utilizing the time to implement anything. \[sensitive content hidden\] was my sales. worst ever. Cons i was not able to use much of it. nothing was able to set up due to mistakes from sales rep. basic crm does not have market report and drip. what is a crm w/o those? Switched from [Notion](https://www.capterra.com/p/186596/Notion/) wanted something more automated and save me time. which did not happned. i ended up wasting more time. Review Source LS Leah S. Partner Real Estate Used the software for: 1-2 years ### "After 15 Years in Real Estate I finally found CRM that I use!" May 27, 2021 5.0 Refreshing :-) Pros Very simple to use. Amazing customer support. Always improving and implementing new features to make our business easier. Cons Minor ones really. We have had a few issues with listing alerts implementing with our MLS, but I believe that is more of a issue with our MLS than BRIVITY Switched from [Contactually](https://www.capterra.com/p/158259/Contactually/) We hated the other and never really implemented it. Review Source LB Lee B. Brokerage Owner/Sales Associate Real Estate Used the software for: 2+ years ### "Great for Growth" May 27, 2021 5.0 Mainly I helped shop and choose the CRM our team was going to use to grow over 3 years ago. I have watched my partner use this system successfully and now we have expanded and purchased the program for our newly found Brokerage. Pros This software was instrumental in growing our two-person team into a newly formed Brokerage. The tasks and action plans were easy to implement and kept our leads engaged. Cons Integration was not difficult. I felt the software was well written and very thorough for follow-up and accountability. Switched from [RealtyJuggler](https://www.capterra.com/p/152177/RealtyJuggler/) I wanted a system that could do more than what RealtyJuggler offered. Review Source DM Derek M. Co-Owner, Team Leader Real Estate Used the software for: Less than 6 months ### "So Valuable!" May 27, 2021 5.0 Love it, implemented and immediately got 3 listing appointments! Pros The support, functionality, and how I literally cannot fail using this system and if I do, I need to find another job! Cons Integration took a bit of time but the support staff was very accomodating. Alternatives considered [Lofty](https://www.capterra.com/p/157457/Lofty/)[BoomTown](https://www.capterra.com/p/151892/BoomTown/) Reason for choosing Brivity Platform \[SENSITIVE CONTENT HIDDEN\], the system itself, the functionality, and support Review Source AR Amanda R. Realtor Real Estate Used the software for: 6-12 months ### "Brivity is a great client database" May 16, 2025 5.0 Overall, Brivity is a good client database and retains so much great information about the customers. The automated market reports are invaluable. Pros I liked the automatic reminders on the tasks set, daily weekly, quarterly etc. Cons The filters need to be expanded including the ability to filter clients by date, not just date of last activity. Review Source AB Angela B. Team Lead Real Estate Used the software for: 1-2 years ### "Charles-Brown Property Consultants-Greenville , SC" May 27, 2021 5.0 I love Brivity. It help me train and keep up with my team Pros I love this is a "one stop shop". It's great to be able to keep everything in one place Cons Individual agents being able to use the Marketer Review Source MM Martha M. Real Estate Advisor Real Estate Used the software for: Less than 6 months ### "Best experience to work smarter not harder" May 27, 2021 5.0 Still in process of setting everything up but the active support to make me successful can not be matched. Pros Automation takes the hassle out of necessary tasks, set up logically Cons No way to pull info from Google Calendar. Have to start from scratch or not use calendar inside program which is dumb. Reason for choosing Brivity Platform Ease of use and features that fit my needs Review Source Response from Brivity May 27, 2021 We love automation and a platform that is easy to use. Thanks Martha! CT Cathy T. Realtor Real Estate Used the software for: Less than 6 months ### "Great Product! " May 27, 2021 5.0 Just getting started but very excited! Pros Functionality getting everything in one place Cons Price is really the only thing. But I’m really hoping it will pay off! Review Source Response from Brivity May 28, 2021 Cathy, get ready for your best year ever! Don't hesitate to let us know how we can help. PO Patrick O. Residential Real Estate Broker Real Estate Used the software for: Less than 6 months ### "You're Better Off Flushing Your Money Down The Toilet & Saving Yourself the Headaches" August 23, 2022 1.0 Customer service is highly professional with all of the correct phrases of what to say to a client. That's where it stops. Everything else has been nothing short of frustration, headaches, words upon words, waste of time and anger. It took me 4 attempts to cancel my account, the threat of posting negative reviews on social media and a direct action to get the \[SENSITIVE CONTENT\] of the company on the phone. I was on hold for 15 minutes the 5th phone call and I was told my account would come down in one hour. Pros Zero. I had such a negative experience that after 4 weeks I never wanted to go back into the CRM. I forced myself to do so just to try it, to learn it and to give the company another and another chance to fix my account. It never happened. Overall, I was disappointed, dissatisfied and happy to move past them. Cons My experience was nothing short of headaches, lots of conversations w/ tech support, zero follow-through days later, micromanaging a list of problems w/my website, speaking w/upper management with zero concern for my account. ZERO! I had to have an EXIT conversation as to why I was cancelling my account. AND even then, I couldn't get my account cancelled. 7 days later it was still live. Here's a list of problems: -NO one is testing any of the functionality of your website. NO ONE. A couple of times speaking w/tech support they emailed me screenshots of how I can do it myself. WTF??! This is what I'm paying YOU to do. -The leads were garbage & miles & miles outside of my desired neighborhoods. -There are NO reports showing how your ads are performing. -My website had about 15 problems that took 2 months to fix w/the major one being the Property Search function. A user cannot search by neighborhoods!! The search originally had me in EVERY neighborhood in Chicago. I had several meeting w/Directors as to how to fix this bc I was receiving leads from out of state & 40 miles away. -The training was so-so. I'm picky & I expect certain words/language to be avoided in a group Zoom training meeting such as "here, this & there." These are not instructive phrases for the viewer. -Uploading your database is useless. There is NO welcome email or drip campaign. Sure, you can create one. -The language in the drip campaigns is aggressive & unprofessional. Review Source SN Sherri N. Real Estate Agent Real Estate Used the software for: 6-12 months ### "Novice User" October 17, 2021 5.0 Very very pleased! Pros It immediately helps me get organized working with my database. I have a lot more to do and have only used 6 months, but this platform has so many capabilities. I learn something new all the time. And highly recommend you follow the private FB Group, as you will learn even more from other users. I also love how the \[SENSITIVE CONTENT\] and trainers are so easily accessible thru the FB Group and you can resolve issues quickly. Another plus, if I email support I usually have a solid answer the same day. Great response times! Cons I wish I could get task reminders sent to my email. I am running like crazy and some days it's a challenge to even log in. Reason for choosing Brivity Platform Cost effective, flexibility (I can run ads or turn them off, no long term commitment), excellent support, and great value for my business to provide to clients. Review Source Response from Brivity October 19, 2021 Sherri, Thank you for sharing your experience with Brivity. Our team is ready to help you continue to grow your team. Please don't hesitate to reach out to us with anything you need. VR Verified Reviewer Digital Marketing Manager (Fintech and Financial Services) Financial Services Used the software for: Less than 6 months ### "Good CRM but Lackluster Website Design" October 19, 2021 3.0 Getting set up with Brivity is really confusing because they have these various platforms for everything you want to do with their own set of login details. So you have to go to each platform separately and the back and forth takes up a lot of time. On the whole, the CRM is features are good and I really like how they have set up various drip campaigns and nurture sequences. But the really important missing feature is the ability to do any kind of proper email marketing through newsletters etc. Pros The CRM features are great and can really help when it comes to managing your contacts and leads. Cons Their website is really basic and the design is extremely bad. There is also no option to send newsletters. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Brivity Platform Squarespace does not have a CRM. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) For a CRM that is real estate focused. Review Source Response from Brivity October 28, 2021 Thank you for leaving a review. I would like to have a member of our team reach out to you regarding your website. We have a team of talented designers that can help ensure your website is converting leads at a high level. We also have customized web packages that give you the option to change your website to look the way you would like it to look. Finally we also have templated newsletters that can help you with your email campaigns. Please email us at support@brivity.com or feel free to call us directly at 855-427-4848. Thanks! NMJ Nicole M J. Marketing Director Real Estate Used the software for: 6-12 months ### "Value Driven Constantly Evolving Platform" May 28, 2021 4.0 Always learning and mining the benefits of the system. Happy to ask the challenging questions to help the system improve. It’s a great concept that is working on being better and better. Pros I like that there is a team constantly evolving and improving the functionality of the system, and that there are weekly webinars to communicate the benefits and uses of the software. It is a great solution for managing follow-up and building relationships with your pipeline to convert leads into buyers. Cons Overall the system is great, but there are minor inconveniences that are annoying little buggers. The web builder is limited and clunky. Customizing features sometimes disappear with heavy editing as if the system gets overworked and needs rebooted. Social media marketing is a great idea but the functionality is uncertain, what does sharing to social look like from the audience perspective when done through Brivity? All I see is a check mark that it was shared but I have no idea what it even looks like. Also, although the Facebook ad builder is a great concept, it is extremely limited because it doesn’t allow us to select our audience segment the way doing it directly inside the Facebook platform would allow. The text follow-up is limited in not being able to qualify leads through text with chat bot buttons that can give conditional responses rather than a blanketed and general message. Review Source JC Jourdan C. Director of Opperations Real Estate Used the software for: 2+ years ### "Highly recommend CRM " May 27, 2021 5.0 As a director of operations for a multi location team, this allows me to see what my agents are doing with leads provided to them for the team. The complete transparency in the platform also allows for leadership to engage in coaching moments to help improve and grow the agents into their maximum potential. The Brivity staff is very helpful, engaging and listens to the needs of its users. These are individuals who are also in the field and bring their expertise and value to the users through many trainings, one on one calls and other community supports. Pros Brivity offers many features that other CRM's dont. The amount of data that it supplies to allow us to best service our clients in an educated and valuable way. We are able to see detailed data into what are customers are engaging in. In addition, it allows us to keep all of our information in a one stop shop. Cons Sometimes there are glitches because there are new features and improvements always being rolled out. The platform is continuing to evolve to better meet the needs of its consumers which can cause some speed bumps along the way. Review Source Response from Brivity May 27, 2021 Jourdan, Thank you for your review and feedback. KY Kate Y. Realtor Real Estate Used the software for: 1-2 years ### "What?! You're not already using Brivity? Hop aboard, it's awesome!" May 27, 2021 5.0 Pros This CRM makes it ridiculously easy to keep up with my SOI and leads! I've used a handful of CRMs before joining my current team and I have never gotten the kind of support and consistent training (with awesome people, I might add!) that I get with Brivity. Setting tasks, reminders, doing so much of the busy work for me...leaving me to do what I do best, which is talk to people. Cons Sounds ludicrous, I know, but I really can't think of anything to put in the "con" column. Every time something has been suggested, whether in a group or one on one setting, the developers at Brivity have invented and implemented a solution. I am constantly blown away! Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/)[Wise Agent](https://www.capterra.com/p/20680/The-Wise-Agent/) Reason for choosing Brivity Platform It blew the competition out of the water! Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[CINC](https://www.capterra.com/p/152829/CINC/)[Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Our team happily made the switch! Review Source CS Cassie S. Realtor Real Estate Used the software for: 2+ years ### "Proud to be part of #BrivityNation" May 27, 2021 5.0 My real estate transaction deadlines are met and there isn't an addendum that was missed. All auto plans provide a Pros Created by one of the smartest people I can think of, \[SENSITIVE CONTENT HIDDEN\]. His intent is to help agents save time, work their leads and keep on task. There isn't much Brivity cannot do. It helps me keep my transactions on task, reduces calls I would ordinarily have to make to assistants to find out status of the transaction and such. Constant improvement is done due to feedback from agent users. Market reports go out automatically and I can see when they are viewed by prospective clients. How cool is that? Overall I have a long way to go to truly utilize the full functionality of Brivity and I am determined to get there! Cons There is so much you can do in Brivity that it is hard to navigation/prioritize what to do first. Review Source Response from Brivity May 27, 2021 Brivity was built by one of the best to help our industry get better. Thanks Cassie! JT James T. owner Real Estate Used the software for: 2+ years ### "Team Review " May 27, 2021 5.0 holding my team to a new level of accountability. Pros It helps us focus on what we need to do each day as a group and hold each other accountable. Cons all features are good and even better when my whole team is committed to use the system Switched from [BoomTown](https://www.capterra.com/p/151892/BoomTown/) it was too expensive. Review Source DL Dru L. Business Coach Real Estate Used the software for: 6-12 months ### "Best overall tool for teams on the market today" May 27, 2021 5.0 I've used many of the top tier systems out there and Brivity is built by one of the top teams on the planet who actually use it or drink the water from the well they dug. Pros It is very easy to use and consistently is being updated with new features to make growing our business easier. Cons With the amount of leads you are able to generate and those who keep coming back to the site over and over again, it is easy to get behind on calls. Good problem to have, yet it is still a challenge. Switched from [CINC](https://www.capterra.com/p/152829/CINC/) Recommended by other top producing teams. Review Source MK Megan K. Admin Real Estate Used the software for: 2+ years ### "Brivity is absolutely the #1 CRM in the business" May 26, 2021 5.0 The Brivity CRM is the most seamless CRM in the business and the best part is that it is always improving and there is a large team who are constantly there to help you troubleshoot any issues and make improvements. Pros It is simple, efficient, and has been able to help us change our business! Cons I would love to be able to Mass Text. That is the ONLY thing lacking, seriously! Review Source Response from Brivity May 27, 2021 Improving every day! Thank you for your feedback Megan. AM Andrew M. Realtor Real Estate Used the software for: 2+ years ### "Love the product" May 27, 2021 5.0 love is and wished I went into it years before I did, Pros The team is constantly looking for ways to add value, bring new features to the table with us, showing us how to best manage the system, and allow the system to do the heavy lifting, Great training. Cons there is so much (probably a benefit) :) Reason for choosing Brivity Platform ease of use and features Review Source SR Steven R. Branch Manager / Associate Broker Real Estate Used the software for: 6-12 months ### "Truly a User CRM" May 27, 2021 5.0 The Brivity value goes WAY beyond with the CRM and its apps offer. Over the past year the Zoom training calls have provided huge benefits to me and my team. Pros When the product a software company puts out is developed for their own use and productivity it takes on a whole different value proposition. They test, improve and design based on maximizing the ROI. Cons I'd like to see more integration with the rental industry, namely landlord/tenant and investor relationship contact record connection. Reason for choosing Brivity Platform Brivity had more features that we were looking for than the rest. Review Source Similar Products Featured ## Related categories [Real Estate CRM](https://www.capterra.com/real-estate-crm-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.