--- title: "Avid CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Avid CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/20743/Avidian/" page_type: "product" language: "en" --- # Avid CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Avid CRM ## What is Avid CRM? Avidian transforms Microsoft Outlook into a Customer Relationship Management solution that sales and business teams actually use. Redundant data-entry, time away from selling, and lack of user adoption all lead to CRM failure. Why not combine the familiarity and ubiquity of Microsoft Outlook with a CRM? Avidian enables businesses to stay focused and in control of their data entry, while capturing what is needed to manage customers and grow the business. ## What is Avid CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Contact Management](https://www.capterra.com/contact-management-software/) Top alternative Featured Overall rating Based on 138 user reviews Reviews sentiment Positive 86% Neutral 9% Negative 6% Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Avid CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.avidian.com&name=Avid CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Avid CRM 4.1 (138) VS. [4.6 (6,108)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $25 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (137) Ease Of Use 4.5 (6,059) Value For Money 4.2 (59) Value For Money 4.3 (4,677) Customer Service 4.4 (111) Customer Service 4.4 (4,470) ## Avid CRM alternatives [4.5 (4,484)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (910)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (657)](https://www.capterra.com/p/118921/Less-Annoying-CRM/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (506)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Avid CRM Overview ### What problems does Avid CRM solve? Avid CRM solves scattered customer data, duplicate entry between Outlook and CRM, and weak follow-up on leads, tasks, and appointments by working inside Outlook with shared visibility and reminders. Sales teams, account managers, and less technical users benefit most from faster adoption, customizable workflows, and clearer pipeline and customer activity tracking. Answer based on 64 reviews Overview ### Which roles and teams benefit most from Avid CRM? Avid CRM is most used by sales teams, account managers, and business owners who need to track leads, manage customer relationships, and keep pipelines moving. Operations, office, and executive leaders use it to improve visibility across workflows, while marketing and client-facing teams support follow-ups, coordination, and revenue growth. Answer based on 124 reviews Overview ### What company size and industries is Avid CRM built for? Avid CRM is built primarily for small businesses, which make up 92% of reviewers, with support extending to midsize companies at 8%. It serves teams needing 2 or more users through 100+ users, with the strongest reviewer presence in Construction, Transportation/Trucking/Railroad, and Management Consulting, each at 8%. Answer based on 138 reviews Features and Usability ### What are the key features of Avid CRM? Avid CRM includes core CRM features such as contact management, opportunity management, sales pipeline management, task management, and reporting. A key differentiator is its Microsoft Outlook integration for linking emails, contacts, calendar reminders, and tasks, alongside customization options, mobile access, and data import/export for shared team visibility. Answer based on 47 reviews Limitations ### Does Avid CRM have bugs or stability issues? Avid CRM shows recurring stability concerns, especially around Outlook performance, though support often helps resolve problems. Many users mention lag, crashes, glitches, and dashboard issues, particularly in desktop or on-premise setups, while some IT teams and long-term users say updates and hosting improvements reduce disruption. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does Avid CRM integrate with? Avid CRM integrates with Microsoft Outlook and Microsoft 365. Reviewer feedback centers on Outlook, where users track emails, tasks, contacts, and customer activity inside the Microsoft environment. Microsoft 365 also appears in user mentions, though some reviews note differences between desktop Outlook integration and Microsoft 365 online Outlook support. Answer based on 66 reviews Getting Started and Support ### How easy is it to onboard and train a team on Avid CRM? Avid CRM is generally quick to onboard for sales teams already comfortable with Outlook, with live online sessions, webinars, documentation, and videos available. Reviewers say many users can start working on day one after brief training, while admins and teams using advanced customization or large data imports typically need more time. Answer based on 28 reviews Getting Started and Support ### What customer support options does Avid CRM offer, and how do users rate the experience? Avid CRM offers email/help desk, a knowledge base, and phone support. Users often describe support as responsive, patient, and thorough, with helpful training and quick issue resolution. Some report difficulty reaching support, slow answers, or unresolved problems, especially when Outlook performance or setup issues are involved. Answer based on 47 reviews Features and Usability ### Is Avid CRM easy to use day to day? Avid CRM feels familiar for Outlook-based teams, but the interface can be clunky in daily use. Sales teams often like the email integration, navigation, and customization options, while some users find searches, mobile actions, lead creation, and advanced features less intuitive and slower to learn. Answer based on 27 reviews ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Avid CRM supports all three of the features reviewers rate most important: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into opportunities, and support more consistent sales performance. Contact Management 4.0 (22) 68.18% of 22 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 3.7 (35) 57.14% of 35 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 3.5 (33) 42.42% of 33 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Task Management 3.5 (31) 22.58% of 31 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Data Import/Export 3.6 (34) 32.35% of 34 reviewers that rated this feature as important or highly important Import and export data to and from software applications Contact Database 4.3 (29) 79.31% of 29 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Avid CRM 27 features ### All Features - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Tracking: Track delivered, received, and opened emails - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Mobile Access: Access software remotely via mobile devices - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Quotes/Estimates: Generate quotes or estimates for customers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Shared Contacts: Share contacts with other applications like Gmail and CRM - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (132) 3.9 Based on 132 reviews ## Pricing Value for money 4.2 (59) Free Trial Basic $25.00 Per User,Per Month Value for money 4.2 (59) 4.2 Based on 59 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (111) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (111) 4.4 Based on 111 reviews ## User reviews Overall rating 4.1 Based on 138 reviews Filter by rating 5(35) 4(79) 3(15) 2(4) 1(5) Mentioned topic Sorted by most recent HR Heidi R. Accounting Building Materials ### "Pro and Cons " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 7, 2024 Our office has used some form of Prophet since I started in 2012. I'm not sure how long before that. Pros The ease if moving from one screen to the next Cons Double checking the entry dates depending on which screen you are one. You need to make sure you change the date only once in cash receipts while you're making entries. Misc. Cash defaults to the current date after each entry. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Lorenzo C. ICT Manager Information Technology and Services ### "Effective CRM Solution for Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 26, 2024 Prophet CRM is the program that helps manage customer relations, and it increases business sales. Pros The software gives the right lead management, which increases business sales. Cons The support of CRM solution from this program faces no fault, and this gives us a dependable communication. Switched from [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) [AutoRaptor CRM](https://www.capterra.com/p/118844/AutoRaptor-CRM/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HL Haba L. Content Manager Newspapers ### "Good and easy to use CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 9, 2024 Pros The integration with Outlook make Prophet CRM a useful tool in our business. It was easy to setup and integrate with our already in use outlook accounts. My team learned to use it very fast due its intuitive design. Cons I would lie if I say I have Cons for Prophet CRM. Any issue was rapidly resolve with the Support Team with updates. Switched from [Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/) Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rita K. ASSITANTE Human Resources ### "Prophet CRM outils de gestion sur le cloud permet de personnaliser les donnees " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 6, 2023 je l'utilise avec le cloud Pros Prophet CRM outils de gestion sur le cloud permet de personnaliser les donnees Cons le logiciel Prophet CRM n'est pas trop en crm Switched from [ProphetLine](https://www.capterra.com/p/29077/ProphetLine-for-Windows/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC katie C. Realtor Real Estate ### "great value!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 1, 2023 Pros This product was very easy to use with my current programs Cons I had a little trouble at first but quickly got used to how the program functions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Laura S. Client Services Financial Services ### "Prophet " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 31, 2023 Great CRM that is easy to use Pros easy to use and the customer service is amazing Cons Some glitches in setup, otherwise no cons Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kyle C. Sales Specialist Veterinary ### "Sales" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 31, 2023 Its what we have..... Pros It has all the clinics we physically put there. Cons Very hard to navigate and create leads. It doesn't have a pop-up for new leads or reminders for leads. Very difficult to create a quote. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Nick M. General Manager Mechanical or Industrial Engineering ### "a simple CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2023 Good Product, helpful tech support Pros The best feature of Prophet is that it is easy for anyone to understand and customize Cons I have not had the time to set up the advanced reporting capabilities. It is not integrated into our ERP. Reasons for choosing Avid CRM ease of use, imbedded into Outlook Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Robin M. Account Executive Business Supplies and Equipment ### "Good But Could Be Better" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 30, 2023 Required by my company. Tracking opportunities and when they will close is a benefit Pros The ability to Track Opportunities and their anticipated Dollar Value. Also Close Date communication with senior management Cons Contacts have no option for Team members that are not employees of the Opportunity but may be Primary Contacts Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jon P. Industry Manager Consumer Goods ### "Prophet" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 30, 2023 Pros Not having to operate another program is great. Prophet lives inside Outlook is great. Cons Takes time for the program to update, company-wide. Depends on internet speed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/20743/Avidian/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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